Charged me $7000 to waterproof basement. Did not cover all walls and obvious cracks were left…read moreuncovered .15 year customer but never again

Made an appointment for 8:00 in the morning. The day before they even called back to confirm the…read moreappointment so all is good right? WRONG! When they had not arrived by 8:15 I called and left and told them no one had come. They said someone would call me back shortly. That was at 8:15. It's now 10:00 and nothing from them. If this is how they treat me to get a quote I can't imagine their service is any better to actually do the work. BUYER BEWARE!!!

We had foundation repair and waterproofing both done. Excellent work and fair price. "Your men got…read morecaught in the rain twice and handled it professionally, came back the next morning to finish. I asked Chev if he would let me know when he was going to sit the first pillar, he got me and said I was welcome to watch as long as I wanted, he also got me before they backfilled the holes to show me the work and take pictures if I wanted. Both men seem to be knowledgeable and proud of their work."

This company is the best. And the people are so kind and thoughtful and trustworthy and caring. It…read moreis a true blessing to have a company and people why do great work.I would highly recommend them.if I could give them a 10 I would. Thank you so much vicki cassada

We are so grateful to Lance, AJ, Eric and Santos! We are moving out of state next week, and the…read moreteam set up an immediate appointment to install a new system when we didn't pass our radon test. They did an amazing job! We have 814 square feet of crawl space that had to be completely enclosed. It was a big job, but they finished in a day! Everything was covered and cleaned after. They were very friendly and very professional. 10/10 to Aqua Lock.

I am passing on my negative experience with Aqua Lock Mold Mitigation. Not ever having any…read moreexperience with doing Mold Mitigation I went into this naive. My anticipation was more based on the fear that is out their of having Mold. Our experience started with a major water leak because of repair in the street by the Louisville Water Co that caused the breakage of a upstairs toilet hose because of a hydraulic surge in the piping when they turned the water back on. The water was turned off within 20-30 minutes but water flowed from the 2nd floor all the way down to the basement. A remediation company was called in and started the removal of water soaked materials. When the insurance company was called it they approved the tear out of the materials that received damage from the water. The tear out exposed the existence of preexisting mild mold presence on studs and joists. We contacted Aqua Lock at the recommendation of a realtor. Got the quote inquired the process and the time it would take to accomplish the mitigation process. Because we were pressed for time I proceeded with Aqua Lock. My anticipation from the fear out there that they would arrive all suited up and with breathing devices. NOT!! Two guys showed up and all they had was two gallon containers and two spray bottles. Inquired about the not having any protection PPE they responded that they do it all the time and have not had any adverse effects from it. They proceeded with the mitigation and ALL they did was spray done all the areas with occasional wipe down. They finished with in an hour. The charge for this was $1956.00 I also got a Radon Mitigation quote from them and it was $1465 which would require much more time, materials and equipment than an hour of spraying. We had another company come in to do the Radon Mitigation that also did Mold Mitigation and discussed the situation with them and ask what they would of charged for the same service. They gave me a budget quote of less than $500. Sent an email to Aqua Lock about my surprise of the discrepancies and looking for justification for the cost. All they could give me was that they have a 10 year transferable warranty on their service. NO HINT of any compensation for their price. My recommendation is to shop around and ask a lot of questions first before proceeding with having the service done. All the people at Aqua Lock were friendly and good to work with just I feel that I got taken on the service. Hope this is helpful and saves you the disappointment and money we experienced with Agua Lock Mold Mitigation!!! We were disappointed with Aqua Lock not on the service but on the cost of $1956 for the hour service (basically only spraying down the infected areas) that it took to provide the Mold Mitigation. Then after finding out from another provider that they would of done it for less than $500. SHOP AROUND!!! We were naive and shame on us for letting this happen to us!! Called for justification of the price and basically all they could tell me for it that it comes with a ten year transferable warranty and others do not.

had a great annual service with Brad today. He pointed out several other areas in my home that had…read morefoundation issues. We went over several options to rectify the issues. There were no high pressure tactics to purchase any additional services. Afterwards, he completed the annual service as scheduled. Appreciated his knowledge and bringing certain issues to my attention. Very personable and professional. He was also super punctual

AFS in Louisville, ky will lie in any way they can to cheat you out of money. I called to…read morewaterproof my basement, but instead they created a waterfall after replacing better material than what they have. Be careful! What they are saying you'll get isn't what you will. They do poor, cheap work at a high price.

Called for estimate for some concert leveling at home. Scheduled and reminders and showed up on…read moretime. Matt was very nice and cordial and went over everything that was to be covered. Supplied estimate at the job site and sent written a bit later. Very professional!

DO NOT HIRE TFS - Incomplete Work, Property Damage, and Total Avoidance!!!…read moreI am writing this review to warn others about the absolute nightmare experience I've had with TFS. They have breached our contract, damaged my home, and are not showing any urgency regarding my complaint despite being paid in full.Specifically, TFS failed to deliver on the following contract terms: Missing Foam Board: The contracted foam board insulation was never installed to close the vent. Missing Crawl Space Door: The insulated crawl space door was never installed, leaving the area exposed. Instead I know have property damage because they used spray foam instead of the agreed-upon foam board, which has gaps of exposed areas to the outside and damaged the exterior siding of my house.To make matters worse, the crawl space encapsulation is completely unfinished, and the sump pump they installed is non-functional and currently leaking water everywhere. Although I've called many times I to escalate these severe issues, my concerns remain pending as I have not been given a day for repairs to be made. Management repeatedly blamed their lack of response on "internal restructuring" and "staffing shortages." Internal organizational issues are no excuse for abandoning a paying customer with a damaged home and a leaking pump.TFS needs to immediately contact me to complete the initial project scope, repair my damaged exterior siding, and clean up the debris and mess left behind on my property. Avoid this company at all costs unless you want unfinished work and property damage. Fair warning given.

Zach and his team did a great job installing our French drain. Their quote (which occurred within a…read moreweek of our call) came in well below the other businesses we had come out, and they finished the job in a day (and we didn't have to wait 6 months in the first place!). They also did some treatment of painted over moldy spots in the ceiling left by the previous homeowners. The crew was polite and hard working. I would recommend this company to anyone who needs waterproofing (basement or crawlspace) without hesitation.

From the owner: Five star reviews on all platforms. Free estimates. No payment until completion, We provide…read morelifetime transferable warranties for all of our services. We do daily uploads to our Facebook page of every child we do as well as the customer testimony. Fast scheduling. Give us a call today for your risk-free contractor experience. We are the sure thing in the waterproofing industry number one up and coming!