In and out for a 30 buck tube replacement in like 15 minutes! The guy that helped me was super…read morefriendy and helpful as well

Great store with friendly and approachable service team and nice selection in the retail store.read more

I arrived at 10:30AM. Maps has this location listed as opening at 10AM Mondays. I reviewed the…read morewebsite closer and it's listed as opening at 11AM Mondays so I got an amazing beverage at Dozer and came back. I called the store and no one answered and the hours were not mentioned in the recording. Now I see the small print on the window that has a glare that it's not open mondays. The website needs updating to reflect this. PLEASE UPDATE YOUR HOURS so no one else wastes their time.

i love this store for my bike needs! very nice and generally warm staff! they get the job done and…read morefor reasonable prices anyone can afford. the front sales department are spectacular. they always ask can they open the front door in order to get your bike outdoors. no bad attitudes there. and freindly services. and genuine. sincerely,deverick rooks

Fucker tried to rob me of my $50 deposit AND upcharge me on a routine tune-up. Do NOT shop here,…read morethe staff is extremely shady and rude. Take your business eleswhere

This place is the absolute worst - avoid at all costs. Every time I've gotten service from here I'm…read morepretty sure I was grossly overcharged, and furthermore there has always been at least one new thing that was slightly wrong with my bike afterwards (which the shop had the gall to charge me again for the new repair). I also once came in well before closing time to pick up my "repaired" bike and was refused to be helped by the older man working there because he was too busy "closing up shop." The only reason why I come here is because I don't have a car and this is the only bike shop within walking distance from my house when I have a flat. If you are able to get to Sic Transit Cycles, go there instead for literally any type of service. This bike shop is a prime example of why geographic monopoly power is bad for consumer welfare.

Bought 2 ebikes from them. Great service and loving my ebike. They were easy to work with. tested…read morethe bike and then got a couple

We traded up my son's bike for a new one. We got a great price for the old bike. We also got a…read moretrailer for my bike so my toddler can join in for bike rides. The manager took his time teaching me how to attach the trailer. They had my son try out several different bikes outside. The customer service is excellent.

You should go to Urban Rider Cargo Bikes today…read more I had been saving up and researching electric cargo bikes for years until last Christmas when my partner surprised me with a hefty sum he had been saving up for my first ebike. I knew exactly where to go because I am extremely fortunate to live only a couple of miles from the store in Ann Arbor. I'd been there many times before just wandering around and admiring the vast and varied selection of electric bikes they have ready to ride. Finally I was ready to actually make a purchase at last. I talked with one of the owners, Kim, about the key features about some of the bicycle options available in store and what I was looking for in terms of size, use, range, etc.. She's a bicycling guru - superb at making people comfortable asking any and all questions and then answering them in a thoughtful and easy going way. This NOT an intimidating bike shop. Within minutes of taking a test ride on a Riese & Muller Multicharger Mixte I knew that I could not settle for anything other than this particular bike. The Mixte has such amazing features that make it a joy to ride. I love the size, the easy to use controls, the comfortable ride, the rear seating option for my kiddo, the accessories, the rock solid kickstand, and everything else about it. In my opinion, it's an engineering and design home run in the electric cargo bike world. It truly is the most fun transportation option I could ever imagine. Now, it's time to get one for my partner.

I had a great experience with a new purchase at HEH! Walked in early afternoon on a weekday…read more(without an appointment) with the vague idea that I was interested in getting an ebike to start bike commuting to work downtown, to use an alternative to driving for things like going to the farmer's market or running an errand, and hopefully to be able to enjoy leisure biking as well. Clayton patiently answered all my questions, listened to me describe my use cases and what I cared about (safety being very important to me), and talked me through some good options. We picked out an ebike that seemed to really make sense for me, and then he spent the extra time to help me pick out the accessories that I needed out of the options available (helmet, rear view mirror, bike lock, panniers). I was able to test ride the bike (which rode so smoothly) and got a rundown on all the main functions. He also ended up test riding it and made some adjustments that he thought would make the whole bike experience better for me - like adding carabiner fasteners for the panniers on top of the default velco straps which were clunky, throwing in a bright safety vest in my "swag bag", and making sure I had a system for my bike key. The little extra things! I appreciated being able to walk in with a vague idea and walk out (maybe an hour fifteen later) confident with a purchase and ready to start riding (no reading through instruction manuals or bike adjustments needed!). Also note that they have their own parking lot in the back, which is convenient!

Kim and Jim worked with me extremely patiently in getting me the best Ebike for me. I so…read moreappreciated the attentive listening to what I wanted and for helping me to make it work. I highly recommend buying your E bike from these professional experts. Jim and Kim are so knowledgeable about the E bikes- their employees are too! Go for it! I can tell this Ebike is going to change my life for the better!

Good store but want to compliment Heather who went out of her way to help me. She's a great and…read morekind employee

I've visited REI several times in the past, but my experience this past time was amazing. I went…read morewith a friend that was looking to try on backpacks for a long haul backpacking trip. Jamie and Maggie helped her and they were both knowledgeable and so fun to work with. They didn't have the one she wanted to try in stock, but it was such a fun experience!

I had been looking to get my bike fit for quite awhile when I came across FitMi! Jess is amazing…read more She had a well stocked location to make sure everything is just right. I have a pretty bad knee injury that's was causing me pain on the bike and pain in life for a long time. I use Garmin Vector pedals so I can see the power differences between each leg. I was displaced by 3% or more regularly when riding and after my fit it was almost perfectly even. The ride was great as well. No pain anywhere. Jess is awesome and I sincerely appreciate her awesome skillset!!

I did not use the service but we did checkout the space, setup and picked her brain about what…read morewould be a good starter bike for each of us. Jessi is very knowledgeable and can fit anyone from beginner to advanced cyclist. Go see her, have a chat. She can help you with anything related to cycling. Beautiful space too. Plenty of parking. Highly recommended.