The service department personnel are rude and very unprofessional. The service manager is inept and…read morea very poor communicator. They over charge and wonder why the warranty companies won't pay their maximum "list" or "MLP" costs. NO BODY PAYS LIST PRICE FOR ANYTHING AND NO ONE CHARGES LIST PRICE. They do!! They had my vehicle for almost 9 months. The repairs did not solve the problems and then they had to do more and more. All the while taking longer and increasing the cost. Why would anyone pay for work that wasn't effective and solve the real Issue. It went from timing parts to the cam and failed a road test!! Then it was the whole motor!! It took a month for the mechanic to bring HIS ENGINE STAND so he could continue working. Meanwhile, I'm paying g the truck payment, warranty premium and insurance on a vehicle I haven't been able to drive for 9 months! I need my truck for work! I've paid over $8000 on the truck I can't use! Then they all of a-sudden have it done and I need to pick it up the next day and pay for it first! I had to ask for a statement because they didn't provide it in the emails. They sent me one for over $10,000 then within minutes sent another statement for over $21,000!!! They suck!! Take your vehicle somewhere else!!!

The ONLY reason we went to this dealership was due to personal reasons (having to have someone from…read moreNC come up to sign off on the car we were trading). From the get go it was unpleasant. They saw my boyfriend's credit score and immediately snubbed him. Now w my credit score we could get anything on the lot... Their words. We choose the car we wanted, did all things and left with a used 2020 vehicle with a little over 32k miles. Thirty minutes down the road the check engine light came on. We called the dealership and we're advised to take it to Advance Auto and have them run the code. On the same day the car started having other electrical issues & messages. We got the car home to Roanoke safely and called Monday. After speaking with the sales man & sales manager for 30 mins they finally decided to let us take it to local shop and work with them. I also called and left a message with the general manager to call me (he was on vacation). My local dealership couldn't recreate the issues but did note the parking brake wasn't working and the oil hadn't been changed. I had to return to Martinsville the following weekend to get the tags which wasn't an issue because we were going to NC as we have family there. I tried to give them the records from my shop to show what they did, they didn't want them. Nelson now wants us to bring the vehicle back to them to see if the can recreate the electrical issues and fix the parking brake. I get that this is where I purchased the car from but they aren't taking my time & gas which is money into consideration. No rental while it's being looked at.... Nothing!! AND.... To find out the general manager has been back from vacation and still hasn't returned my call. I've dealt with many dealerships in my time and this was by far the WORST experience I've ever had!! Steer clear!! Update..... I called Mr Jack as requested from a review left Google. He was supposed to call me back about coming to get the car, doing the repairs and bringing it back to me. 4 days later I've yet to hear back AND have yet to hear from the General Manager. These people do not care about their customers.... It's all about the sale/money. STEER CLEAR!!!

This dealership had the gall to sell us a vehicle that broke down the second day we had it, to the…read morepoint that we couldn't afford to fix it. Major engine troubles. Complete piece of garbage. Then they wanted us to pay for that complete piece of junk as if they didn't sell us a piece of garbage. Do not go to this dealership, under no circumstances. They sell junk junk cars they buy at auctions for pennies on the dollar, high mileage garbage.

I just purchased an incredible truck from Chad. He was very accommodating and helpful throughout…read morethe whole transaction and even after the purchase. I flew in from TX and he had everything ready; clean truck, prepared paperwork, temp tags, and answers to all my questions. The Truck is immaculate! I searched the entire country before finding a truck that had everything I was looking for. His price was great, but it was his communication and hospitality that really made him stand out. Would I buy another vehicle from him? absolutely! He will be my first call the next time I am in the market.

worked for Chad and I can tell you 1st hand any vehicle you buy from him is a polished turd. They…read moremay look really nice but I promise you they are full of rust and most have some very serious mechanical problems. Some of his vehicles shouldn't even be on the road. Chad just puts bandaids on issues and hope no one notices. Chad closed his car lot in Collinsville and is now on Kings Mountain Rd in Buddy Arrington's old shop. He's now selling vehicles exclusively on line and at auctions. I guess that way he doesn't have to deal with pissed off customers. I really feel sorry for the people who have bought or will buy any vehicle from Chad. I don't know how his business can survive with the crap he sells. But it'll catch up to him eventually.

I had an issue driving back home from vacation where the gas tank cover on my 2016 Pilot would not…read moreunlock. We looked for the nearest Honda dealership. A technician at Nelson was able to open the cover, showed us where the manual override was located in the back cargo area (helped diagnose the issue since the manual override did not work, so probably cable running between actuator and locking mechanism). They helped us get back on the road and did not charge us anything. Thank You!!! You turned a bad situation into a positive. Wish my local dealer was that nice. Thanks Again!

Had an appointment to look at a car we drove about 1 hour and 45 mins to be told they had know idea…read morewho we were or what We there to see . After talking to the lady that greeted us we were told the car was never on there lot and was at another lot were it had been sent to another dealership in there group were it was being sold . The GM did not even come out to talk to us till I told the young lady I was leaving a review., then she came out to tell us it was not there fault and to have a good day. She acted like it was no big deal. The only bright side was we talked to someone and was sent to one of the other lots in the group were they were tryed to find us a car but with no luck .

purchased vehicle oct. 17, 2022. on oct. 19, lights come on, loud roaring sound, take car back to…read moredealership. owner says it is fine, lights come on and off. not to worry. i paid 6,500 and 1,000 cash down to finance this car for 4 years. and 2 days later oct. 19, 2022 , lights come, and loud noise. i took car to auto zone to get a diagnostic test on this car. auto zone was shocked to tell me there was a lot of issues and mechanical failures on this car. i took the list i got from auto zone, back to dealership , was about 13 problems wrong with this car, and 3 mechanics said the same thing that there were lot of mechanical issues wrong with this car. i told them here is the list, and i want my money back tomorrow morning, owner was not in. i went back to dealership on thursday oct. 20, 2022 to get my money back and to cancel contract, which could be done through this finance company. the owner would not give me my refund, and said that the 1,000 was sent to the finance company, that was a lie. the dealer keeps the 1,000 cash i gave them, finance company only finances the total owed by the buyer. the dealer keeps the money and the dealer told me there was nothing wrong with the vehicle, that it was issues from a year ago. what a liar and crooks this dealership does to trusting people who just want and need a good reliable car to travel to see babysit grandson. . i called the finance company to verify the lies told by this dealership. finance company told me the dealer can cancel my contract and give me back my refund. i asked if the car had any major issues, and was told another lie, that it did not have issues. what dealer would lie to a customer??? a greedy, money type of people who take a trusting woman who is desperately in need of a car, and scam her out of 1,000 of her social secuirty money. they just don't care about anyone when selling a vehicle to a woman. be aware of this dealership when trying to buy a reliable car. i wish i had never trusted or gone there. but i needed a car quickly. this is what happens when you are desperate for a car. the dealers take advantage of that . and scam you. please do not shop here. they will not give me my money back and do the right thing. just crooks and scammers. i can't believe they would do this, but they did it to me, i trusted the friendly nice people they appeared to have presented to me., but they are not. hope this does not happen to anyone else. please be careful that you don't losee all your savings to this dealership.

The gentleman that always repaired and serviced my vehicles retired a few years back. I went to…read moreseveral places for service and repair issues and the only one that met my expectations was Auto Tech in Collinsville, VA. They have always gone out of their way to work around my schedule and not theirs. I have never had any issues and the maintenance and repair work has always been excellent. John W

This place RUINED my vehicle. I took my vehicle there to be diagnosed for a problem with the motor…read moreso they could run everything through carshield and fix it and get me my car back. Well, let the nightmare begin. I get a call that my keys don't communicate with the vehicle, funny, I never had any problems and neither did the tow truck driver the day BEFORE I got this call. So they say they have to remove ONE BOX for it to work. I say ok your the PROFESSIONAL do what you think is supposed to be done to fix my car. Well, that leads to wires being cut, fuse box disconnected and left like that, 3 computers being deprogrammed, and I STILL have not gotten a diagnosis. Not to mention they tried to charge me for a diagnosis they NEVER did and charged me $80 to tow my vehicle from one lot to one right next to it. So thanks to this garage, my vehicle needs a $1600 wiring harness, 3 computers reprogrammed, and only God knows what else because this is where the new mechanic got before I had to tell him to stop because I now have to get rid of the vehicle in the state it is in because I can't afford repairs that this garage has caused on top of the problem they NEVER even diagnosed. I am now out a vehicle to get my kids around thanks to Auto Tech. Oh and when I came in to tell them what the initial problem with my motor was doing, the sounds it made and how it acted, the confused look on supposed to be experienced mechanics, should have been my sign to take my vehicle elsewhere. Just be cautious of sending your vehicle here, if I hadn't I'm almost certain I would have my car back by now, instead I'm out $5,000 for the car that we just bought in February, and time, and a way to get my kids where they need to go.

A great place to get cars decent prices, they run well, very clean inside and out my father got a…read moregood 1 & I want to go back for a secondary car

Tune up 800+. They left a screwdriver in the engine fan which broke it and car overheated. I found…read moreanother screwdriver sitting on the engine. I called them and they said it was unbelievable. Very rude and I don't recommend them at all.

Honest and certified mechanics, after a costly mistake at Mr T shop , Speedway help us fix are car…read morecorrectly. Thanks Trina !