Rich was very kind and knowledgeable. He fixed our sump pump in under an hour & explained the…read moreentire process.

I needed to replace two frost free hose bibs that were easily accessible. Two other companies…read morerequired a sales person come out to give the quote and both quoted over $700 PER hose bib. I was able to send Legacy some pictures and they quoted just under $600 for the whole job. The technician arrived on time, he was professional and efficient. He got the job done quickly and the work looks great.

The difference in Companies couldnt be more evident than what I experienced today. My 17- year-old…read morewater heater burst in the middle of the night, my son was able to shut the water off but to the whole house. I called 4 different Companies for prices and got a huge range, but more importantly the knowledge, politeness, professionalism of Merz ( Josiah) exceeded all the others, as well as having the best price. They even helped me get water to the house(without heating) for now while I wait to get my finances gathered. I will go to this Company any day of the week over others. Personality goes a very long way and you can tell when people talk down to you or try to get one over on you. I am currently waiting on financing and as soon as get it arranged I look forward having them install my new water heater.

Mertz Plumbing installed a battery powered back up sump pump in our home. They did a fantastic job…read moreat a reasonable cost. Thank you Mertz.

I've used that at home and at work. They've replaced my furnace and AC and do my twice a year…read moreinspection and have for many years. I'll say first off usually if you're calling an HVAC company it's a bad day to start. However I've never had a bad experience with a tech and the prices have been in line with the going rates. Recently I had the ducts cleaned in my new house (but it's old...) and was very impressed with how thorough they were, even on Christmas Eve. I recommend them

My home was a year old when I started to use this company. For 9 years I was on a contract with…read morethem to check my furnace in summer and my air conditioner in the winter. Always satisfied with service, until this past winter when they said I needed to get a new furnace right away. The technician said I was in danger of carbon monoxide because there was a split on something. He was on bended knee when he said something like "if you were my mom I would recommend a new furnace right away" he then called his sales rep to have him come over and go thru payment options. Before the salesman could get here, I called another company. Unfortunately the new technician couldn't get here until after I listened to Home Comforts sales speech. I did tell him that another company was coming for a second opinion. Once the new company came and checked everything out, he completely disagreed with the idea of a new furnace. He even brought a carbon monoxide tester and I was completely in the normal zone. Needless to say the Home Comfort company lied right to my face, again "on bended knee".

Fast and good service. You can expect an honest assessment for repairs or replacement.read more

If you live in the Fort Wayne area and are using anyone else, your cheating yourself out of both a…read moregreat price and excellent service. These guys are well trained in servicing all makes and models of systems, have a boss that encourages them to be the best, and it shows, technicians and installers that they can be. They are locally owned, which means they are looking out for you, not a shareholder on the other side of the country. And answer all your questions, if they don't have the answer, they are not to proud to just make something up, they will get you the information that you want. I send everyone I know to them. In fact I wouldn't trust anyone else servicing my family and friends. They should get 10 stars, they are just that good.

This could have been two reviews, one of them 5 star relating to the quality of the technician and…read morehis excellent service---OR a 1 star relating to the change in business practices from once being locally owned to now being part of what is often called a "roll up." When local, the practices were, IMO, based on the life-time value of a customer who returned because of value and service; even technicians had flexibility. Now, the model is to stack fees, press for an annual contract, and charge for even traveling to prepare an estimate; not a small travel fee of nearly $100. My technician could not have been better, and I watched what was done and knew immediately why my "nearly new" furnace was malfunctioning in the sub-zero weather. The installation had set the shut-off at too low a level for constant running and the furnace was on and off and the motor ran at very high speed, "thinking" that the furnace had become overheated---a nice safety feature, but the setting was at a temperature that one would expect for serving chicken soup. The technician had no way of rectifying what was a poorly designed installation, and I paid the bill in full with no complaint about the service, The fees should have been reduced because this was not a warantee issue based on materials, but instead on an installation ill-suited for very cold weather. Fee creep and financial models based on recurring revenue and membership are common enough after roll ups and in businesses no longer locally owned. It does not need be this way. If you don't like pricing models, look local. Service was good but we shall see if the company places any value on life time relationships.

We were recommended Korte about 10 years ago, and at that time, the technicians, customer service,…read moreand quality were all excellent. Sometime around 2023, we noticed a significant decline across all three areas. The worst issue happened twice: our annual inspection checks were cashed, yet our appointments were later cancelled for nonpayment. Did they bother to call us to let us know the appointment was cancelled or inform us that payment hadn't been received? No. It wasn't until a calendar reminder went off that I had to call them myself. Despite this being their error, they could not fit us in for months. Because of this delay, our AC was inspected at the end of summer rather than mid-spring when it should have been done. Its frustrating dealing with such disorganization when they used to be better. It is clear that management does not care about these mistakes, which is why I am giving this a poor rating. Based on these changes and price hikes, I would recommend finding a locally owned HVAC company instead of one that has been bought out and having all its value extracted, likely to be gutted for parts.

I had a leak in my basement on my water main. My job involved digging in my lawn with an excavator…read moreto replace an old rusted out pipe. My water main was in the front center of my house under my patio so they relocated my water main so they did not have to mess with my patio. I called two other plumbing businesses so I had three estimates all together. The first two estimates were more than double what sheets estimated me to do the exact same thing. What could have caused me over $6000 had I gone with different plumbers, sheets did it for less than half the first two estimates. I highly recommend sheets!!

Sheets gets you all plumbed up real good. A bit on the pricey side, but what plumber isn't right?…read moreThey will get your AC unit cold, your heat hot, your water heater installed. They do good work here. They will get you all plumbed up too if needed. They get in there all deep like and get things flowing. Sheets does great interior work too, install tolites, sinks, water heaters, AC units, furnace you name it they do it...It's fun to watch these guys sweat up at Sheets. You will pay a premium, but all places are expensive right? Sheets make sure they charge enough for sure. They do great work you get what you pay for too! Sheets will get the job done! make em work hard!

Summer ended and it was time to turn my heater back on but turns out it wouldn't start. I googled…read morefor someone from the area and noticed Tj's had nothing but good reviews so I gave him a call. I didn't expect him to come out right away but he came immediately! When he got here he was very friendly. He walked me through things and explained the things he noticed and what the process is like. There was a couple of things wrong so he had to come back more than once but he made sure to get it done. The amount I paid was very reasonable as well! Will be calling him if I ever need something again and will recommend him to everyone!

Very fast to respond and quality work done at an affordable price! Will be my go to guy from now on…read morefor all our hvac needs !!! Honest guys are hard to find but you won't go wrong with this company !!! thank you