The new place Rise and Renew is just as bad. Same mistreatment just rebranded. Their nursing staff…read moreis rude and theyre rooms are nasty. Just a horrible experience.

Disreputable and dishonest. They did not serve children or families well. They did not support…read moretheir staff correctly. They provided no training and poor support to staff. They lied about the work they did and did not keep accurate records. The were neglectful. It was a disaster. Please do not consider them, if they are at all open in any capacity or reopened.

I recently had a 10 stay at this facility. While there were many negative experiences the positive…read moreexperiences out number the bad! Negative- *it was far from filthy but I will say the patient's shower definitely need to be cleaned way more frequently as well as the toilets. I will say if you voice your concerns to the upper management or ask for a grievance form, things get taken care of. The night shift excluding Mai, Andy, and a very kind young lady that I only remember her name starts with a T, are absolutely horrible! They treat you like you are in jail. The night tech Dominick absolutely has no business working with patients! She is rude, dismissive, and very disrespectful! This happened many different times! *your location and well being is checked either every 5 or 15 minutes. While this is not actually a bad thing except when the night tech is checking on you, it wasn't uncommon to be awakened with usually a male standing over you and this made me feel uncomfortable BIG TIME! I yelled out one night because I was startled awake, and his response was "don't talk to me like that, I'm not your slave! This needs to be addressed! *I myself had a breakdown, and literally was dismissed by the night shift! Andy, who is one of the night techs, as well as the other tech (I will call her "T" as I can't remember her name) came to me! Those two I feel like listened and after a few minutes I was okay. It was horrible the way they treated me! *too many different types of patients together! I will say they do the best they can for this problem. NOW THE GOOD STUFF ! *Mai Dang-the most patient, empathic, and without a doubt the nicest person I have ever met! He needs to train all the other night nurses! *Ali-if even a few more techs had her attitude and kindness and personality, it would probably be a much happier/cleaner environment! She absolutely needs and deserves to be a trainer for the other techs! Her as well as Becky! Becky-she's an awesome person! She makes sure rules are followed but she makes the day with her sweetness and is very kind and empathetic! Mr T the chef-the food was really good and he always took time to cater to everyone! *I would definitely go back for treatment

Do not send anyone you love to this facility…read more My son entered of his own will for depression. As soon as he entered the transport car he was told he had to stay 72 hours which ended up being 5 days. They gave him so many drugs he doesn't even remember the first 2 days. He tried refusing the drugs and a nurse named Edele told him if he didn't take them she'd make sure he stayed longer. Another nurse told him just do what your told if you want to get out of here. They are locked out of their rooms all day. There is one single phone so good luck trying to reach them. They are bribed with "if your good you'll get a cigarette on break" His roommate which was an angry released prisoner was told he wasn't good. He proceeds to go in a rage and bust the walls. Their solution was to send him to the room he shared with my son. He busted those walls. This again is my sons roommate!!! Thankfully after this they moved my son to another room where he had his own room. My son drinks alot of water. One day he asked for a cup for water. They asked where is your cup from the day before? He didn't have it so they told him to use his hands. His psychiatrist came in and he asked for a cup. The psychiatrist said he'd tell the nurse. He never got a cup that day. He witnessed a man completely overdosed vomiting profusely. He would tell me certain instances and I would ask what employee was it. They wear their names badges backwards so he could never say. The day we picked him up every single employee I saw had their name badge backwards including the front receptionist! We drove 4 hours to see him only to be told you can only visit on Thursday by the lady at the front desk. After he was released we learned from the handbook that was an absolute lie. I could write pages on this place. It was a terribly traumatic experience. The lawyer had to get him out of that nightmare. Do not ever ever use this awful place.

this place is a joke. if you want to go back to 1st grade where a teacher reads word for word from…read morea packet every day then you'll like it.

Anything less than a 5 star review for Ignite just makes no sense & is frankly uneducated. I…read morechallenge anyone to find a better Skilled Nursing Facility anywhere. Friends and family in the healthcare industry have been blown away by the level of care our father received & we will be forever touched by the heartfelt, sincere staff at every level. We cried happy tears here so many times due to the kindness and "extra mile" by so many different staff members. We love you all & are so thankful you were a part of Dad's journey to get his spark back! ;)

they don't even deserve 1 star! Ignite Medical Resort is a group of the most calloused, not caring…read moreindividuals I have ever met. They should not be working with the public. I question their credentialing. No one there seems skilled and yet they call themselves skilled nursing. They are rough in handling patients, especially very fragile ones. The RN's care more about inputting data on their computers while looking at their phones instead of offering personal touch and engagement with their patients. There is ALWAYS an excuse as to why results are not given, labs aren't drawn, and assistance is nowhere to be found! They deliberately ignore the call light and if you call it to their attention, they get pissed off at you and your family and will not attend to any critical needs or concerns. They do not know how to assess the needs of their patients. Each person that comes in is handled in the same manner; whether you have just lost your legs and can't walk or whether you got a paper cut. It doesn't matter. No one matters to the staff. They pretend to care but at the end of the day, they don't. Your family member is WAY BETTER OFF going home to rehab in the comfort of the home. My mother was there for broken hip rehab, developed a very contagious stomach infection (out of the blue), became severely dehydrated after 4 days of uncontrollable diarrhea and neglect to treat properly. I removed her from that place and took her to the ER where we were told that she was in renal failure and extremely ill. Three days later, she passed away. What an utter shock to me and my family to bury my beautiful mother this past week. I will never recommend this company to anyone.

What can I say, from the incredible staff to the tools they gave me to rebuild my life; Stonegate…read morewas truly a turning point. God led me there, and it became one of the most humbling and transformative experiences of my life. I'm almost four years sober, I have a career I'm proud of and most importantly I'm genuinely happy; more than I've been in many years. Thank you all from the bottom of my heart.

I was in a very dark place and googling drug rehabilitation when Austin called me. He was…read moredefinitely a vessel for me! This is very much a God inspired place. I personally stayed 90 days instead of the typical 45 day. For the first time in my life I have hope and joy for my life. If you have a honest desire to change than there is no better place. The staff cares and the program works!

They listen to you very well . And actually talk to you about what you need to start doing .read more

A psychiatrist from this place was recommended to me by my dr, due to me having depression among…read moreother things. After calling and leaving messages for over a month, in desperation I had my wife drive me to the office to try and set an appointment. Upon arrival I went into the office, adorned by some really interesting art, almost like an art gallery. I love art and was impressed, but that was short live after noticing one woman waiting in the waiting area, while a loud woman(I guess a secretary)was talking loudly to a patient on the phone that was trying to explain to her that they needed a refill. (Unfotunately I heard quite a bit) She continued to cut the person on the phone off, telling them she couldn't help them and they needed to come in and see the Dr. Fair enough. As soon as she got off the phone, before saying or asking much of anything, she informed me that they were "cash only" and "didn't accept insurance". First of all, I have just lost my mom a year ago and my younger brother a few months ago, so I am already in a really dark place, but instead of telling me about the services, setting up an appointment to let me speak to the dr, this cold hearted witch goes right into telling me how they don't take any insurance and giving me the prices per visit, including the visit to see if they can even help me. Being desperate and depressed I just kept asking her when I could get an appointment. She followed everything up with telling me the cost (I guess I looked like I couldn't afford it) after 10 minutes of her telling me their ridiculous prices, we left. It was a shock to meet someone that deals with mental health act like that. Far from professional, but clear about what is most important to these crooks. Save your time, and money and look ANYWHERE else. The ONLY thing this place is interested in is $$. Not in helping the patient. BTW, I was well aware that they might not take my insurance, but having this woman shove that down my throat instead of showing any empathy, concern, or just caring, was enough for me. I dont do many reviews, but this bothered me so much, I felt obligated to warn others. Good luck, and help is out there. Just don't waste your time and end up in a worse mental state by going by here, and go somewhere that actually cares more about their patients, then their exotic art and money.

I have been seeing Mallory for years as my Psychiatric Nurse Practitioner. She has helped me with a…read morelot. She listens & see when meds may need changed. But it is always a discussion not a demand. The only issues I have had is payments due to my Apple Card not having numbers. But I now just have a card on file. The staff is always great love my nurse Vicky, she has saved my butt many times. Worth checking out.

Office experience was the worst I have ever had. The representative Jessica at the front desk. Who…read moreflat out refused to run my insurance. Because it was not her job, they have an insurance verification. And I would have to reschedule, because now it's past the time of my appointment. Kept telling me she was running it, but she was running the old insurance card that was on foul, and would not take the new

Great listener, professional, with an amazing skillset for getting two people to understand and…read moreappreciate one another's point of view. Highly recommended!

From the owner: Specializing in: - Marriage, Family, Child & Individual…read moreCounselors - Counseling Services - Psychotherapists - Mental Health Services