Anything but gracious. I went to the store to have a necklace repaired and was met with distain and arrogance. The teller seemed annoyed with my request to repair a sentimental necklace, said he could, then came back with an excuse that he didn't have the right parts for the minuscule repair. He was the most unkind teller I've ever interacted with. Go somewhere (anywhere) else and get what you need. read more

The jeweler there charged me $30 each to replace the watch batteries in two watches ($60 total) and I stupidly agreed. This did cause me to buy my own battery changing gear on Amazon (around $15 or so). Now I can easily change my own watch batteries - no problem. I just think that this was dishonest on his part, so I'll never go there for anything again. read more

Excellent Service and High Quality Jewelry! Lots of options for any budget. I love all the jewelry that I've gotten from Grace. Also love that it's family owned! read more

This jewelry store cares about it's clientele. From custom pieces, to original designs you will find the perfect piece of jewelry.

Friendly, helpful folks! They were able to quickly fix an heirloom necklace while I waited! Just the help I needed, right here in 28711!

This place is a life saver!! I was in town for a vacation and proposed to my girlfriend of 7 years and the ring I got her (bought else were) was a bit to small and a prong was broken off I brought it here and they resized it and fixed the prong can't even tell there was anything wrong it looks better than new and the turn around time was amazing and the staff is super kind and helpful! read more

One of the prongs on my engagement ring broke. We were only in town for a few more days because we came here on vacation. We brought it in and the salesman talked me through the process and really helped to calm my anxiety I was having about leaving the ring. When we got it back it was as good as new, you can't even tell it was broken. read more

I have shopped at Grace Jewelers for years. I got a ring repaired/reworked a couple of months ago. It was my grandmothers ring and want to give it to my daughter for her 21st birthday. I went back up today to get a ring box so I could wrap it for my daughter. Salesman told me I would have to pay for a ring box. Spent $300 to get ring repaired but he would not give me an $8 ring box. He said if I bought something new he would give me a box because I only had a repair ($300!!). I WILL NEVER SHOP HERE AGAIN!!! Sorry David Ruland former owner!! read more

Grace is my go to jewelry store for purchases and repairs. I travel a bit to get there but well worth the effort. I was gun shy after an extremely reputable jeweler in Asheville took a couple of days to locate a diamond ring i had just inherited and was having sized. They lost track of it and would not admit it. I was horrified and untrusting after that. Then i found Grace. Grace has the best selection of affordable and lovely sterling rings and necklaces in WNC. I recently had them do a couple of custom pieces for me. I'm picky and I knew exactly what I wanted. I just had to verbalize what I wanted and they spent a great amount of time with me getting things finalized. I think they had just as much fun as I did with the creations! They turned out unbelievably spectacular! What a talented and trustworthy place. I'm sold. Hope you will be too! read more

I fell and my hand was swelling, so we headed to Grace to have my wedding band cut off. It was emotional because we have been married almost 50 years. Ricky was so understanding and kind, explaining every step and checking on my comfort. It was our first visit, but it won't be my last. read more

I walked into this business around Christmas time because I wanted to support a local business and was wanting to purchase a gift for my fiancé as well as for my best man and her maid of honor. I started talking to the sales associate who had greeted me at the door. She was so informative and excited about their own line of jewelry they created as well as the other pieces they had in the store. I found 2 pieces that I thought would be perfect for my fiancé and her maid of honor. The sales woman was telling me about the pieces and mid sentence the manager of the store comes over and interrupts her and repeated everything she had already told me and acted as if she wasn't even standing there. I even tried to make a point to look directly at her and ask a question and as she started to answer the manager continued to talk over her and act as if she wasn't there and instead of being genuine and kind he was very phony and pushy. By this point I had decided I was not going to make a purchase and in front of me rolled his eyes and got a terrible attitude and walked away. I've never seen something so incredibly rude happen in front of me let alone a manager treat employees like that in front of a customer. I will never be back to support this business. It's nothing more then a money hungry manager and when he realizes you won't spend what he wants you to spend he treats you so terribly as if you're not welcome in the store. As soon as he comes into the sales area it is no longer a warm and welcome environment, it becomes very tense and awkward. read more