https://www.medicare.gov/care-compare/details/nursing-home/675611/view-all?city=Dallas&state=TX&zipc…read morede= This facility receives a 1 out of 5 rating form Medicare.gov. We were unable to get a copy of the license for our insurance company. They facility blamed the state. The state blamed the facility. Months have passed and no resolution. We moved out!

****Please don't be fooled by this place for your loved one****…read moreThis place is VERY outdated and really does not deserve 1 star. My loved one is in this facility and the Anderson building on the 2nd floor has no A/C. It is very stuffy and the rooms are VERY small, like the bed is literally at the door and feels like a rock, look like a bed for a toddler. The room is something out of the 60's decor, the owners ought to be ASHAME of themselves. The building is old and very outdated, why do we treat our Seniors this way? I will not recommend anyone to this retirement home...NO WAY!!! They need to do some major updates to the decor and also the staff as well. Called for a nurse, she did not come until 20 mins after, glad it was not an emergency. I am not impressed by this facility, actually ashamed my grandmother is at such a place.

Let's be honest--a nursing home is only as good as the nurses and aids they have on the floor…read morehelping the residents. If everyone in the building is as good as the folks in Schepps, then this place would be golden. My grandmother was there for a year-and-a-half. Dee Dee is an aid in Schepps and she is an absolute angel. I wish I could remember everyone's names because they all deserve gold stars--Shonda and Olu were top notch. The facility is well cared for, some areas are newer than others. However, almost all the rooms are private, which you do not find very often. They allow you to bring in your own furniture and encourage you to treat the room like it's your own. You can add carpet and drapes if you want. And hang all the pictures you want on the walls! My grandmother loved making the room look like her home. The only downside is the inconsistency of the food. Sometimes it's great and sometimes its the same thing for a few meals in a row and it's not that tasty. My grandmother could not go down to the lunch room and had the meals delivered to her room. The food in the lunchrooms was a little better than that delivered. Breakfast was always good--they cooked her eggs to order. And with a facility this big, occasionally things came up missing. But that is true at any facility this large. When I brought it to the attention of the staff, they took it very seriously. Did I mention we were on Medicaid? Yeah, all the services at an expensive place and they take Medicare/Medicaid. If this is on your short list, and you can get in--do it.

I strongly advise against placing a loved one in this nursing home. The facility is inconsistent in…read moreits level of care, and when concerns are raised, staff frequently claim they are short-staffed rather than addressing the underlying issues. The overall quality of care appears poor, from the management team down to the nursing staff. It's heartbreaking that families with limited financial options may feel pressured to settle for an unsafe or neglectful environment simply because other options seem unattainable. When issues are reported, the problems tend ta persist for about a week before the level of service returns to a consistently low standard, Additionally, when my loved one reports an issue, the facility attempts to dismiss or deny it, making it seem as though he doesn't know what he's talking about or that the allegations aren't true. I have witnessed these concerns firsthand. f you must use this facility, please check in on your family member reaularly and believe them when they report problems Your firsthand verification is essential ta ensure their safety and well-being.

I first reviewed this assisted living and memory care facility almost 4 years ago when it initially…read moreopened under the name of Harbor Chase of the Park Cities. Since that time the facility changed management & became The Preston of the Park Cities. My mother has been a resident since the place first opened as Harbor Chase. The place is gorgeous and they are far more creative with their food and menus than any other place we initially looked at. Although there has been turnover in staff over the years, the best key players on staff stayed & have become real assets to the place. When Covid hit we were tremendously concerned about how this would be dealt with and how the residents would be protected. Watermark, who is the management company have done a phenomenal job handling the pandemic and keeping residents safe and their families well informed. The staff & residents were fully vaccinated by late January. Finding a great place for a parent, spouse or relative who needs assistance can be a very trying time in everyone's life. You'd be hard pressed to find a better place for them than The Preston of the Park Cities.

My father lived his last few years here. We got to know the staff and nurses and they were always…read moreso very kind. He was always well cared for. This is a wonderful place. The facility is upscale. They know the residents and show so much grace and respect. There is always activity - singing or shows. When it's time for a facility like this you want to trust that your loved one is happy and safe. This is a wonderful choice.

OMG...I am old now but I will never forget when I went to visit my grandma there. She was heavily…read moresedated...teeth were out..and she smelled of urine. Horrible memory I live with till today.

My mother spent many years in the wonderful care of Juliette Fowler Homes. This incredible…read morefacility provided her with exceptional care in a loving and caring environment. The staff was so supportive of our family during this time. I highly recommend this facility. Especially important is Juliette Fowler is a not-for-profit facility and is supported by the Christian Church.

I believe they may be understaffed, however, it takes far too long for staff to help a patient when…read morecalled. The department's do not communicate with each other which causes things to not get done. The nurses are nice but overworked.

Our Mom has been at Ashford not quite 2 years. In that time she has blossomed. When she checked in…read moreshe had just come from rehab and was in tough shape. Ashford has cared for her not just physically but has offered emotional...social...and 24/7 attention, care and support. They truly have a heart for their residents! Our appreciation is beyond words.

My mother was transferred from a hospital to the Manor on Thursday, June 18. No one from the Manor…read morecontacted me to let me know her status. She was on comfort care. The only phone call I got was that night letting me know that she had passed away. I've called 6 times asking for her admittance record from the facility and they have either transferred me or ignored my requests saying it's up to corporate to give their approval. Terrible management, terrible customer service, and potentially terrible patient care.

I love working here. The team is like family and we know how to come together to take care of our…read moreresident.

I go to visit friends in a couple of nursing homes in the area. This nursing home has been in…read moreDesoto for as long as I've been in the area, and it wasn't new when I arrived here over 30 years. However, it appears to be clean and cared for. The reason I decided to write a review about this facility today is because, as I was visiting my friend I noticed how well everyone was dressed. Clothing matched and did not look dirty and faded out. It's a small thing but it certainly made me think someone cares about these people. So, the 5 stars rating is because I think that small thing deserved to be recognized.

Very fun place to work I've worked here 10+ years very family oriented environment I enjoy and…read morelook forward to going to work as the residents and my co-workers are like my extended family.