Horrible experience at this location. The staff needs training in all aspects…read more Quality poor, care non-existent. Scheduling error and waited an hour because they lost my paperwork. Care was poor. And that was wellness minimal stuff!

BIANCA is literally the worst medical care worker I have ever came across she is racist and…read moreunwelcoming and rude. I heard her many times talking behind the door about customers and saying racial remarks and insults . She is not kind and rude and makes fun of patients- very unprofessional.

I visited the Plano office located at 1800 Preston Park Blvd ste 102…read more The lady that waited on me was very professional and very helpful. My experience was pleasant. Thanks, Erika

Surely one of the very worst aspects of falling ill is the possibility of having to engage with…read morethis organization. Getting an appointment is difficult because it requires app access and their app is flawed. Why don't they collect specimens on weekends port after 5? Creepy waiting rooms. Poor to non-existent phone access. Feels like being in a dystopian scifi movie when I arrive at the site and must engage with the robot check-in podium. Some staff project a warm, kindly spirit but most act like machine components. Maybe I'd overlook all of that but they don't consistently deliver reports. I trust my doctor but not these people.

This is a great place to get B12 shots. Staff is kind and no appointment is needed. Thank you!read more

Very friendly staff! The office made the visit fast and efficient. Would go again if needed.read more

Literally IMPOSSIBLE TO GET ANYONE ON PHONE! Rude non helpful staff. Appears they couldn't care…read moreless about customer service. Saw one certain female employee literally berate a customer for not hearing her name called allegedly

I waited for hours at this Quest in McKinney, only for them to completely mess up my orders and…read morethen blame me for their mistake. An poorly trained staffer entered my information / started my order but was unqualified to finish it. Then, they couldn't resume it for whatever reason. The staff was rude, dismissive, and yelled at me saying they were "trying to help," but they absolutely were not. It was an incompetent and frustrating experience from start to finish. Save yourself the trouble -- try Labcorp downstairs 212 or at least a different Quest location.

This place is completely incompetent. I have come here for years because it is where my primary…read morecare physician sends lab orders but I have finally had enough and will be requesting he send my lab orders elsewhere. They have run incomplete labs (while fasting), required me to return (fasting again), only to tell me they could not run labs after waiting over an hour after check in. They have no respect for others' time or well being. I have seen empty lab vials dropped on the floor and reused. Wait times are absolutely insane every time. The staff admin are disorganized and communication is lacking. Avoid this place at all costs, there is a quest nearby. If I could give zero stars I would.

I'm participating in the Texas Coronavirus Antibody Response Survey that helps measure things like…read morehow many people in our area already have COVID-19 antibodies, and how long those antibodies last. This will be a year long program and it was important to me to find a lab close by. Clinical Pathology uses the Sonic Scheduling app to verify and confirm your appointments. It's easy to cancel and reschedule if you need to. Everything was done by text so when I arrived all I needed to do is say, HI! They knew exactly who I was and why I was there -- no worries. This was a lovely friendly group of ladies! The appointments are spaced out enough that the lobby was empty when I arrived and only two people when I left. Everything was clean and organized. My phlebotomist got me on the first try and I'm known to have invisible and tricky veins, lol. I look forward to finishing this process with Clinical Pathology Labs.

The tech/phlebotomist was great, my labs were done in less than two minutes. I told her I have pots…read moreand am prone to passing out/throwing up, and she let me lie down during the draw. Had a good experience!

This place is unmistakably racist. Unfriendly staff, refusal to assist those who are not of the…read moresame skin color. It should be shut down

I didn't have to wait long for my appointment. However, they forgot to give me a sample collection…read more I've tried calling. They are IMPOSSIBLE to get on the phone. They have an automated system that no matter what option you select, there is just another automated message rattling off info I don't need, or referring you to the website which also doesn't help me. Otherwise my blood draw was fine.

I've never had a problem made an appointment and didn't have to wait know longer than 15 to 20min,…read moreI make it a point not to be late, because if you are they will take a walk-in so you would have to wait longer.