I do not recommend this vet clinic and honestly I'm very concerned about the care and communication…read morehere. During a visit for my 11-year-old dog, I was by Dr. MacDonald that my dog has liver cancer with multiple tumors, congestive heart failure and that euthanasia should be considered. No biopsy or referral to a specialist was offered and I was not shown or walked through the ultrasound results. I was told no follow-up appointments were needed and was given euthanasia pamphlets. I left completely devastated. After the visit, I called the clinic requesting my dog's records. Because the file is under another name, communication had to go through that person. When we received the records, they did not mention cancer or the ultrasound findings. We were initially told the ultrasound recordings were not available. I had to request the records again through email and specifically ask for the ultrasound findings. Eventually, we received notes referencing a "suspected" liver or splenic mass and stating that my dog was vomiting which was not true. The notes also mentioned seeing a specialist if interested but this was never discussed during the visit. I also had major difficulties with my dog's heart medication. I was told that refills typically take 24 to 48 hours and that heart medications are usually expedited. Since refills cannot be processed over the weekend, we had to wait until Monday to call. We emphasized that this was a heart-related medication, were told the request would be expedited and submitted the request on 12/22 around 8:15 a.m. It took two days and a call from the office /practice manager before we could pick up her medication on Christmas Eve. Because of the delay, we had to go to VEG to get my dog's medication and she was in distress. Since starting the treatment plan we had to request because we did not agree to euthanasia, my dog has been doing great. She is eating, drinking, playing and going to the bathroom normally. We were referred to an internal medicine specialist and a cardiologist by another vet for a second opinion. The internal medicine specialist confirmed that my dog does NOT have cancer and walked us through each ultrasound finding step by step. We also have an upcoming appointment with the cardiologist. Our experience highlighted serious concerns. The first suggestion was euthanasia rather than further investigation. No referrals or second opinions were offered. Communication around records and critical medication was slow and inconsistent. While the staff may have had good intentions, this experience has been distressing and costly. My dog is doing well thanks to proper follow-up care but I hope the clinic takes steps to prevent similar situations for other pet owners.

REVIEW DATE: 1/22/24…read more TLDR: Take your furry family members elsewhere. This place has gone downhill, and I won't be coming back after bringing my two cats and my mother-in-law's cat here for over a decade. Please note, I RARELY write bad reviews, but after the last three months, I'm writing this review of Winter Garden Animal Hospital. THE REVIEW: My husband brought my 14 year old cat in for a routine follow-up. He was asked about labs, including a more expensive comprehensive blood test for geriatric cats. My husband declined since our cat had been doing alright. He was losing weight, but we figured it was due to age. This was the Monday after Thanksgiving. We never got lab results back, and we never heard back from the vet. In our mind (living with a newborn baby of our own), no news was good news. Well, that turned out to be a big mistake. Fast forward several weeks later ... Our cat was not eating and looked sick. We scheduled an appointment. When I called for the appointment, I asked for a copy of the labs. I didn't get them. So I called again, and again, I did not get them. I took him to the vet on Friday, and by this point, he was extremely sick. Oh, by the way, they tried to CANCEL my appointment 30 minutes before it was scheduled. (Their excuse was continuity of care. That's fine except they should have planned it when I was scheduling - not 30 minutes before.) We didn't know what was going on with my cat. It turns out he was in end-stage kidney disease. He had been on a steroid for inflammation, which likely accelerated the kidney disease progression. I asked to speak with the office manager, Nicole, in between the vet tech coming in/out. Nicole told me that they hadn't gotten the lab results until the day before the visit. She also kept going back to the fact that the vet was concerned by the initial labs (which she had also said they hadn't gotten earlier in this conversation) and asked to run the expensive labs we had declined. However, I think the most important point of this is, which Nicole later admitted, how unacceptable it was that we were not informed about the abnormal lab results. This was egregious in my mind. We trust that the practice would look out for our furry family members. When the vet tech came back in, I asked to see the paper chart. I went over the results with the vet. I am not a doctor... I am not a vet. But when I saw his lab results, everything was abnormal. My cat's comprehensive lab results came back THE DAY AFTER the sample was sent to the lab. So his kidney had been in decline for two weeks, and nothing was done to tell us. At this point, I knew how dire the situation was, but I had hope. I understood that there was no transplant for cats. They recommended starting IV fluids and monitoring him overnight. We followed their advice because what else could we do. But I asked to speak with Nicole again. She then said that she relied on what the vet staff had said to her about the labs. Nicole promised me that she'd look into it. The end of our story at this practice is that we said goodbye to our cat the next day. Why we are chosing to move on is because of the failures that led up to this. Imagine my surprise when I get a call from the office... only to tell me that my cat's remains were there. I never got a call from the office manager who had told me that she'd look into it. It has been a month. I've been patient and waited until after the holidays. I've asked to speak with her twice, but my calls have gone unanswered (ten days in between). When I went in to pick up my cat's paw print, I asked about my other cat's lab results. Well, they couldn't find her chart. They had to print out the electronic copy. (Think about it, they have two avenues to get labs? Fax and electronically? There's just no excuse for what happened.) Once upon a time, I would have recommended this practice in a heartbeat. But now, I'd recommend looking elsewhere. At the end of my time here, I felt like this was just a dollar sign for them to make money off of. I will say someone complimented Missy, and she was the only one to follow up with what she promised (getting me an answer to a diet question for my other cat).

Injured Our Dog - I told the staff to be careful of a previous injury on our dog's neck which was…read morealmost totally healed. Instead our dog came out bloody, 4 places on her neck with blood. Obviously, they roughed him up and mistreated her. She wasn't bleeding when she want in there. Dr. Jennifer Fine claimed he came in that way. I asked why she was lying straight to my face. She got even nastier. This was a horrible experience. I am considering legal action and will definitely file a complaint to the regulatory authorities for vetranarians. J

I should've read the reviews first... I had one of the most unprofessional, rude and unkind…read moreveterinary experiences I've ever encountered. I called ahead to confirm my appointment and was never told that the doctor would not be available. Had I been informed, I would not have driven 40 minutes with my cat, who was already stressed and anxious. When I arrived, no one greeted me, not even a "hello". I was spoken to abruptly and told to sit outside, where I waited 20 minutes. Finally, two different staff members came out separately to ask questions, neither of whom actually listened or seemed aware of the situation. Despite my cat being visibly distressed and crying loudly, no one asked how he was or showed any concern or compassion. Only after the second interaction was I finally told that the doctor was not there and could not help me. After all of this, I was offered a rescheduled appointment for Tuesday ... it's Thursday. Mistakes and emergencies happen, but failing to notify a client, having them wait unnecessarily, and showing no basic care or empathy toward a distressed animal is unacceptable. My time was wasted, my pet was unnecessarily stressed, and the lack of communication and professionalism was shocking. I left feeling dismissed, unheard, and deeply disappointed.

This clinic has the kindest, most compassionate doctors and staff. They were amazing when my little…read moreYorkie was at the end of her life (they took her in after I found out she was extremely sick and the previous vets did not even inform me). They tried everything to give her a few good last days, and they cried with me when she took her last breath. They discovered my other dog's bladder stones and they referred me to a great surgeon. I can text, call, ask a question, and they immediately help. They also help a local domestic violence shelter that allows pets. They truly are the definition of kindness and professionalism.

TLDR: With gratitude, I write this review for the care they gave to my senior kitty from 2024 (my…read moreinitial review) to May 2026. Knowledgeable veterinarians and kind staff members. We had a wonderful experience with Chain of Lakes Animal Clinic. REVIEW (AS OF MAY 2026): This is a local run office, and the care and attention is clear with continued follow ups through texts and phone calls. We came to this practice after having a horrible experience at our last vet. Everyone was kind and understanding from our first visit and even more so when we brought our cat in for the last time. Exam rooms were clean, and they always had different treats to try to tempt my cat out of her carrier. Like most cats, she hated the vet, but they always tried to work around her moods. We saw a few different doctors through my kitty's time with the practice - all were fantastic and knowledgeable. They were open to discussing the pros and cons of treatment with us, as well as their honest opinion on what to do if they were in our shoes. Their technicians were stellar. Marianne and Ryan at the front desk were fantastic and very responsive. It's clear they all enjoyed caring for the animals. The last visit with my cat really stood out to me. They gave us the choices, including services hospice-like services to help with an ailing animal. There wasn't any pressure on which course to take. It ended up being my cat's choice as she crossed the rainbow bridge that night. They were there to help with the after services, and the tech helping us made the process a little easier. Thank you for all the care, attention, and love you showed my cat, one of the members of my family. Some Minor Details: - Yes, you have to pay a deposit for your first visit, but it makes sense with how flakey people can be. (The deposit was then applied to my first visit costs.) - The only quirk to the smaller practice is that their availability is limited but somehow always worked us in if there was an emergency.

Absolutely wonderful caring doctor and Sara and Adrienne are great. They take excellent care of my…read morepets. Highly recommend this vet clinic.

Careplus veterinary clinic has been our clinic for a few years. They are all so nice and really…read morecare about your pet. They are also affordable. I have shopped around and they always seem to have the best prices. I trust they will do a great job with my baby's dental coming up.

Dr. Oakes and his staff have taken care of several of my cats since they opened in 2018. I can tell…read morehe really cares about animals. But, I especially love that he does not order unnecessary tests in order to make more money. This prevents my cats from enduring more painful procedures while saving me money. He also has a lab on-site and is able to process blood tests during the visit. This enables him to prescribe treatment the same day. No need for a follow-up call or visit to pick up the necessary medication. This is much more efficient for him and for me. This office is brand new and is absolutely state of the art and beautiful. I have recommended Dr. Oakes to 5 other people who have also had great experiences. I look forward to many years of working with Dr. Oakes and his caring staff!!

Great staff and vet. Very thorough, listens and takes time to answer questions. Highly recommend.read more

I walked in today 12/19/25 to get some information for my 11 year old dog. Just wanted basic price…read moreinfo and the lady in the front literally told me "I don't have time to gather the information for you". What? I am pretty sure she saw the shock on my face and then she said to give her my info and she will get back to me. There was nobody in the waiting area. I thanked her for her time and walked away. I mean if that is how they treat a potential new customer then I am afraid how they will treat my fur baby. They really need to train the front desk lady on how to treat a customer. I will never recommend this place.

BEST place to take your furry friends... HIGHLY recommend…read morethis Veterinary Clinic for HONEST medical advice and care!

This vet was awesome!. My dog Max had an ear infection over Memorial Day weekend and I was able to…read moreget an appointment on the following Tuesday. My Max is a 94lb. goofball, he does not like people controlling him or checking his ears or anything. The vet got on the floor with him and got friendly enough to check and clean his ears. The assistant was very professional and managed to get Max to behave for her. The price was not much more than a regular vet visit, and so much easier than hauling this big guy back and forth to the vet. Customer service was very helpful. I highly recommend this service, especially if going to the vet is difficult or stressful for your baby.

Though professional in the out front visit, was highly disappointed in the end process. All was ok…read morewith cats overall process. As we were concluding and trying to complete the process of getting the needed prescriptions, the professionalism wasn't there. A business that had no business card?? The DVM no card. I would have to wait to receive the bill to see the DVM name printed out! They had no prescription pad or means to immediately send me the prescriptions! I was TOLD I had to have my pet pharmacy contact them! They wouldn't (couldn't) submit to my requested pet pharmacy! Even after I called to have MY pet pharmacy call them if took a week to get a response! Glad my cats weren't actually ill! Now, this is a franchise service out of Dallas, TX. Someone is getting short changed. But they won't earn another star until improvements made! Oh. They kept sending an email asking for a review but when I tried to reply I would get "not deliverable!

A huge RAVE to both Veterinary Emergency Clinic of Central Florida in Oakland and West Orange…read moreVeterinary Hospital in Winter Garden for saving my dog today. A few days ago we found him almost lifeless, vomitting. This was happening before WOVH was open, and as VECOCF was about to close. I rushed him over anyway, and they took him right in and ran all kinds of tests. Long story short, they believe he ingested something toxic/poisonous along one of his walks. Once VECOCF got him somewhat stable, I transferred him to WOVH, which is his usual vet. I cannot thank Stephanie, Robert (Vet Techs) and Dr. Markwardt enough for their response. They are always caring, thorough, and best of all - they build relationships with the dog, so they know when he is/is not acting himself. I'm happy to report that Oswald is back home with us, safe and sound.

Very disappointed in my last visit. Have been going to this vet for over 20 years. My 13 year old…read morehad a tooth that looked off colored and I thought it was possibly rotten. The vet, Dr. Brown barely looked at the tooth and said she needed and it several others removed and her teeth cleaned. The quote 3-4,000 dollars. Something did not sit right so I went and got a 2nd opinion. Guess what....no anesthesia cleaning needed. The vet had a dental hygienist that cleaned, checked and removed all the plaque from my pups teeth and she is good to go.....price $170. Unbelievable. The thought of being taken advantage of and possibly putting my pet under anesthesia and them pulling her teeth out makes me ill. So glad I got that 2nd opinion. My girl has white pearly teeth and running around happy as can be.

I was referred to Ocoee Animal Hospital by a friend who also contributed to Leroy's medical…read morerecovery fund. I have never had a complaint about Dr. Close's veterinary care, but today's experience ended any possibility of my returning. Between Leroy's extensive treatment and the veterinary care paid for by his owner, Joe, and those who helped with his recovery, a substantial amount of money has been spent with this practice. That made today's interaction particularly disappointing. The irony is that earlier today, while waiting at Ocoee Animal Hospital, I posted a positive Facebook update about Leroy's progress and checked in at the hospital feeling happy. He had gained another two pounds, and I was genuinely pleased with how far he has come. I certainly did not walk in looking for a confrontation or with any existing complaint about the quality of his care. Ocoee Animal Hospital has a policy charging clients $50 if they are more than 15 minutes late. I have never been late for an appointment. Unfortunately, long waits for the doctor have been a recurring issue, and today I waited approximately one hour. What made the delay even harder to understand was that there were no cars in the parking lot while I was there. I understand that appearances do not always tell the whole story and that veterinary practices can get backed up for many reasons, but from a client's perspective, waiting an hour in what appeared to be a quiet practice was frustrating. When Dr. Close finally came in, I raised the issue calmly and, frankly, more diplomatically than I sometimes do. I simply pointed out that if the practice expects clients to respect its time enough to impose a $50 late fee, it seems reasonable for the practice to show the same respect for its clients' time. I explained that the recurring wait times were actually why Leroy's owner, Joe, could not bring him today. He could not afford to lose that much time waiting, so I volunteered to bring Leroy instead. I suggested that perhaps the practice was overbooking appointments. Rather than acknowledge the concern, apologize for the delay, or simply discuss it professionally, Dr. Close became defensive and told me not to come back. I was genuinely stunned by that response. I was not angry, confrontational, or questioning her medical ability. In fact, I was unusually measured in how I raised what I thought was a legitimate customer-service concern. My opinion of the practice changed only after that conversation. A veterinary practice is certainly entitled to expect clients to arrive on time. Clients are equally entitled to expect reasonable respect for their own time, especially when the practice imposes a financial penalty for being late. After the amount of time, trust, and money that has gone into Leroy's care there, being told not to return simply because I raised that concern was unnecessary, unprofessional, and deeply disappointing. I won't be returning, as requested.

I've been bringing my sphynx cats here for a long time and today I've made a decision to find a new…read morevet. I feel like every time I go there we are playing a guessing game and they NEVER are able to diagnose ANY of my cats EVER. I get that they might not always know, but this is now a pattern and I'm tired of bringing my cats back to the vet over and over again and they never find the underlying issue. It's not just one time or one cat, it's all the time. I feel like I get a better diagnosis on my own using AI. They don't ask the right questions, they don't follow through and they just want to charge me lots of money for NOTHING. Last time we asked the vet about the cat's diet, she said she would get to that. Did she? NO! We had to call and ask for this since she never provided the information we asked for. They love giving prescriptions just to try them out to see if they will work. Is this how a HUMAN doctor works? I know the cat cannot tell us what is wrong, but seriously, let's not just start drugging them hoping it will work. Also the vet didn't bother to look at my cat's records before examining him because she would have noted this issue before and blood tests were done before. She did another blood test and guess what? They were the same as before so I wasted money on this. I'm done.

If you truly care about your pet, I strongly recommend looking for another veterinary clinic…read more We had been loyal clients of the Animal Clinic of Windermere for over 10 years, but our recent experience was deeply disappointing and unacceptable. The clinic scheduled treatment for our dog and then canceled it twice. While we understand that unforeseen issues can arise, the way we were treated throughout this process was completely unprofessional. A staff member named Joe spoke rudely to my wife, and when I called to understand what was happening, the call was abruptly ended. When I called back, I was transferred to a manager named Mimi (we believe these were their names, but they refused to confirm). Instead of showing empathy or attempting to resolve the issue--which involved our dog being unnecessarily medicated twice--Mimi simply offered to send over our pet's medical history so we could go elsewhere. That information was never sent. After a decade of trusting this clinic with our pet's care, it's incredibly disheartening to be treated this way. Both our family and our dog deserved better.

I have been going to this vet for over 25 years. They have recently been sold to a corporation. I…read morewould no longer recommend them.