Soooo very happy with our new vet. The staff is amazing, the whole place is clean and cheerful…read more On our first visit, my husband showed up with our newly adopted cat (who had decided to destroy his carrier in ways I shall not describe here). The staff took the carrier and cleaned it up and lined it with puppy pads for the return trip home. How awesome is that!! We have recently adopted a kitten that was a rescue by one of the staff members. It's clear to us by the way things were handled that the entire staff here truly cares about taking care of our furry friends. They have helped us with our new fur babies and we really feel like they are always there for us during our transition and getting these critters good and healthy. Bless the entire staff here at Winter Garden Animal Hospital... and just know that your pet will be in very good hands.

I do not recommend this vet clinic and honestly I'm very concerned about the care and communication…read morehere. During a visit for my 11-year-old dog, I was by Dr. MacDonald that my dog has liver cancer with multiple tumors, congestive heart failure and that euthanasia should be considered. No biopsy or referral to a specialist was offered and I was not shown or walked through the ultrasound results. I was told no follow-up appointments were needed and was given euthanasia pamphlets. I left completely devastated. After the visit, I called the clinic requesting my dog's records. Because the file is under another name, communication had to go through that person. When we received the records, they did not mention cancer or the ultrasound findings. We were initially told the ultrasound recordings were not available. I had to request the records again through email and specifically ask for the ultrasound findings. Eventually, we received notes referencing a "suspected" liver or splenic mass and stating that my dog was vomiting which was not true. The notes also mentioned seeing a specialist if interested but this was never discussed during the visit. I also had major difficulties with my dog's heart medication. I was told that refills typically take 24 to 48 hours and that heart medications are usually expedited. Since refills cannot be processed over the weekend, we had to wait until Monday to call. We emphasized that this was a heart-related medication, were told the request would be expedited and submitted the request on 12/22 around 8:15 a.m. It took two days and a call from the office /practice manager before we could pick up her medication on Christmas Eve. Because of the delay, we had to go to VEG to get my dog's medication and she was in distress. Since starting the treatment plan we had to request because we did not agree to euthanasia, my dog has been doing great. She is eating, drinking, playing and going to the bathroom normally. We were referred to an internal medicine specialist and a cardiologist by another vet for a second opinion. The internal medicine specialist confirmed that my dog does NOT have cancer and walked us through each ultrasound finding step by step. We also have an upcoming appointment with the cardiologist. Our experience highlighted serious concerns. The first suggestion was euthanasia rather than further investigation. No referrals or second opinions were offered. Communication around records and critical medication was slow and inconsistent. While the staff may have had good intentions, this experience has been distressing and costly. My dog is doing well thanks to proper follow-up care but I hope the clinic takes steps to prevent similar situations for other pet owners.

we had our first visit this week. The practice is run like a well oiled machine. They obviously…read morewant to serve as many pets as they can. Everyone is kind and happy to answer all questions. our appointment got delayed because as a new customer I didn't know the Vet may call you before seeing your animal if she has questions from the concerns you may have for your pet. Seating is good on the front porch while you wait, I might suggest 2 portable fans to try to help with the hot days. My elderly cat got excellent care at an affordable price. We're happy to continue her care here.

Injured Our Dog - I told the staff to be careful of a previous injury on our dog's neck which was…read morealmost totally healed. Instead our dog came out bloody, 4 places on her neck with blood. Obviously, they roughed him up and mistreated her. She wasn't bleeding when she want in there. Dr. Jennifer Fine claimed he came in that way. I asked why she was lying straight to my face. She got even nastier. This was a horrible experience. I am considering legal action and will definitely file a complaint to the regulatory authorities for vetranarians. J

TLDR: With gratitude, I write this review for the care they gave to my senior kitty from 2024 (my…read moreinitial review) to May 2026. Knowledgeable veterinarians and kind staff members. We had a wonderful experience with Chain of Lakes Animal Clinic. REVIEW (AS OF MAY 2026): This is a local run office, and the care and attention is clear with continued follow ups through texts and phone calls. We came to this practice after having a horrible experience at our last vet. Everyone was kind and understanding from our first visit and even more so when we brought our cat in for the last time. Exam rooms were clean, and they always had different treats to try to tempt my cat out of her carrier. Like most cats, she hated the vet, but they always tried to work around her moods. We saw a few different doctors through my kitty's time with the practice - all were fantastic and knowledgeable. They were open to discussing the pros and cons of treatment with us, as well as their honest opinion on what to do if they were in our shoes. Their technicians were stellar. Marianne and Ryan at the front desk were fantastic and very responsive. It's clear they all enjoyed caring for the animals. The last visit with my cat really stood out to me. They gave us the choices, including services hospice-like services to help with an ailing animal. There wasn't any pressure on which course to take. It ended up being my cat's choice as she crossed the rainbow bridge that night. They were there to help with the after services, and the tech helping us made the process a little easier. Thank you for all the care, attention, and love you showed my cat, one of the members of my family. Some Minor Details: - Yes, you have to pay a deposit for your first visit, but it makes sense with how flakey people can be. (The deposit was then applied to my first visit costs.) - The only quirk to the smaller practice is that their availability is limited but somehow always worked us in if there was an emergency.

Yes great vet and office. Kind to kitties. A little out of the way for us. But I like them!!read more

Careplus veterinary clinic has been our clinic for a few years. They are all so nice and really…read morecare about your pet. They are also affordable. I have shopped around and they always seem to have the best prices. I trust they will do a great job with my baby's dental coming up.

Absolutely wonderful caring doctor and Sara and Adrienne are great. They take excellent care of my…read morepets. Highly recommend this vet clinic.

Dr. Oakes and his staff have taken care of several of my cats since they opened in 2018. I can tell…read morehe really cares about animals. But, I especially love that he does not order unnecessary tests in order to make more money. This prevents my cats from enduring more painful procedures while saving me money. He also has a lab on-site and is able to process blood tests during the visit. This enables him to prescribe treatment the same day. No need for a follow-up call or visit to pick up the necessary medication. This is much more efficient for him and for me. This office is brand new and is absolutely state of the art and beautiful. I have recommended Dr. Oakes to 5 other people who have also had great experiences. I look forward to many years of working with Dr. Oakes and his caring staff!!

Great staff and vet. Very thorough, listens and takes time to answer questions. Highly recommend.read more

I walked in today 12/19/25 to get some information for my 11 year old dog. Just wanted basic price…read moreinfo and the lady in the front literally told me "I don't have time to gather the information for you". What? I am pretty sure she saw the shock on my face and then she said to give her my info and she will get back to me. There was nobody in the waiting area. I thanked her for her time and walked away. I mean if that is how they treat a potential new customer then I am afraid how they will treat my fur baby. They really need to train the front desk lady on how to treat a customer. I will never recommend this place.

BEST place to take your furry friends... HIGHLY recommend…read morethis Veterinary Clinic for HONEST medical advice and care!

When something is wrong with your pet, you wish they could talk and tell you what's going on--but…read morethey can't. Dr. Reyes is the next best thing. She is professional, caring, kind, and deeply understanding of the emotions that come with trying to make the right decisions for your pet. She takes her time, is incredibly detailed, listens closely, and answers all of your questions so you feel confident and informed. What stands out most is her genuine compassion and the way she makes both you and your pet feel truly cared for and understood. I would highly recommend Dr. Reyes to anyone looking for a veterinarian who truly puts both pets and their owners first.

Dr. Reyes and her team are all amazing! We recently took our pup Pepper there for a second opinion…read moreand loved her so much that we switched vets after 15 years at our previous vet! Our pup absolutely loves her and her whole team and they took such great care of him during a recent surgery. They are great to follow up and answered all of my questions, which were a lot! She is so compassionate, understanding and very thorough. She takes her time and doesn't make you feel rushed or like you're just another number. Very reasonably priced, great facilities and we are so thankful to have found her!

This vet was awesome!. My dog Max had an ear infection over Memorial Day weekend and I was able to…read moreget an appointment on the following Tuesday. My Max is a 94lb. goofball, he does not like people controlling him or checking his ears or anything. The vet got on the floor with him and got friendly enough to check and clean his ears. The assistant was very professional and managed to get Max to behave for her. The price was not much more than a regular vet visit, and so much easier than hauling this big guy back and forth to the vet. Customer service was very helpful. I highly recommend this service, especially if going to the vet is difficult or stressful for your baby.

Though professional in the out front visit, was highly disappointed in the end process. All was ok…read morewith cats overall process. As we were concluding and trying to complete the process of getting the needed prescriptions, the professionalism wasn't there. A business that had no business card?? The DVM no card. I would have to wait to receive the bill to see the DVM name printed out! They had no prescription pad or means to immediately send me the prescriptions! I was TOLD I had to have my pet pharmacy contact them! They wouldn't (couldn't) submit to my requested pet pharmacy! Even after I called to have MY pet pharmacy call them if took a week to get a response! Glad my cats weren't actually ill! Now, this is a franchise service out of Dallas, TX. Someone is getting short changed. But they won't earn another star until improvements made! Oh. They kept sending an email asking for a review but when I tried to reply I would get "not deliverable!

A huge RAVE to both Veterinary Emergency Clinic of Central Florida in Oakland and West Orange…read moreVeterinary Hospital in Winter Garden for saving my dog today. A few days ago we found him almost lifeless, vomitting. This was happening before WOVH was open, and as VECOCF was about to close. I rushed him over anyway, and they took him right in and ran all kinds of tests. Long story short, they believe he ingested something toxic/poisonous along one of his walks. Once VECOCF got him somewhat stable, I transferred him to WOVH, which is his usual vet. I cannot thank Stephanie, Robert (Vet Techs) and Dr. Markwardt enough for their response. They are always caring, thorough, and best of all - they build relationships with the dog, so they know when he is/is not acting himself. I'm happy to report that Oswald is back home with us, safe and sound.

Very disappointed in my last visit. Have been going to this vet for over 20 years. My 13 year old…read morehad a tooth that looked off colored and I thought it was possibly rotten. The vet, Dr. Brown barely looked at the tooth and said she needed and it several others removed and her teeth cleaned. The quote 3-4,000 dollars. Something did not sit right so I went and got a 2nd opinion. Guess what....no anesthesia cleaning needed. The vet had a dental hygienist that cleaned, checked and removed all the plaque from my pups teeth and she is good to go.....price $170. Unbelievable. The thought of being taken advantage of and possibly putting my pet under anesthesia and them pulling her teeth out makes me ill. So glad I got that 2nd opinion. My girl has white pearly teeth and running around happy as can be.

I am so glad my dog Beau was treated by Dr Close. The Dr remove a mass on his eyelid and he has…read morefully recovered and is doing great. Thank you Dr Close and all the staff that helped. I would highly recommend taking your pet to the Ocoee Animal Hospital for all your pets vet care needs. Thank you Dr Close and staff for taking care of my boy!

I was referred to Ocoee Animal Hospital by a friend who also contributed to Leroy's medical…read morerecovery fund. I have never had a complaint about Dr. Close's veterinary care, but today's experience ended any possibility of my returning. Between Leroy's extensive treatment and the veterinary care paid for by his owner, Joe, and those who helped with his recovery, a substantial amount of money has been spent with this practice. That made today's interaction particularly disappointing. The irony is that earlier today, while waiting at Ocoee Animal Hospital, I posted a positive Facebook update about Leroy's progress and checked in at the hospital feeling happy. He had gained another two pounds, and I was genuinely pleased with how far he has come. I certainly did not walk in looking for a confrontation or with any existing complaint about the quality of his care. Ocoee Animal Hospital has a policy charging clients $50 if they are more than 15 minutes late. I have never been late for an appointment. Unfortunately, long waits for the doctor have been a recurring issue, and today I waited approximately one hour. What made the delay even harder to understand was that there were no cars in the parking lot while I was there. I understand that appearances do not always tell the whole story and that veterinary practices can get backed up for many reasons, but from a client's perspective, waiting an hour in what appeared to be a quiet practice was frustrating. When Dr. Close finally came in, I raised the issue calmly and, frankly, more diplomatically than I sometimes do. I simply pointed out that if the practice expects clients to respect its time enough to impose a $50 late fee, it seems reasonable for the practice to show the same respect for its clients' time. I explained that the recurring wait times were actually why Leroy's owner, Joe, could not bring him today. He could not afford to lose that much time waiting, so I volunteered to bring Leroy instead. I suggested that perhaps the practice was overbooking appointments. Rather than acknowledge the concern, apologize for the delay, or simply discuss it professionally, Dr. Close became defensive and told me not to come back. I was genuinely stunned by that response. I was not angry, confrontational, or questioning her medical ability. In fact, I was unusually measured in how I raised what I thought was a legitimate customer-service concern. My opinion of the practice changed only after that conversation. A veterinary practice is certainly entitled to expect clients to arrive on time. Clients are equally entitled to expect reasonable respect for their own time, especially when the practice imposes a financial penalty for being late. After the amount of time, trust, and money that has gone into Leroy's care there, being told not to return simply because I raised that concern was unnecessary, unprofessional, and deeply disappointing. I won't be returning, as requested.