If you truly care about your pet, I strongly recommend looking for another veterinary clinic…read more We had been loyal clients of the Animal Clinic of Windermere for over 10 years, but our recent experience was deeply disappointing and unacceptable. The clinic scheduled treatment for our dog and then canceled it twice. While we understand that unforeseen issues can arise, the way we were treated throughout this process was completely unprofessional. A staff member named Joe spoke rudely to my wife, and when I called to understand what was happening, the call was abruptly ended. When I called back, I was transferred to a manager named Mimi (we believe these were their names, but they refused to confirm). Instead of showing empathy or attempting to resolve the issue--which involved our dog being unnecessarily medicated twice--Mimi simply offered to send over our pet's medical history so we could go elsewhere. That information was never sent. After a decade of trusting this clinic with our pet's care, it's incredibly disheartening to be treated this way. Both our family and our dog deserved better.

I have been going to this vet for over 25 years. They have recently been sold to a corporation. I…read morewould no longer recommend them.

Soooo very happy with our new vet. The staff is amazing, the whole place is clean and cheerful…read more On our first visit, my husband showed up with our newly adopted cat (who had decided to destroy his carrier in ways I shall not describe here). The staff took the carrier and cleaned it up and lined it with puppy pads for the return trip home. How awesome is that!! We have recently adopted a kitten that was a rescue by one of the staff members. It's clear to us by the way things were handled that the entire staff here truly cares about taking care of our furry friends. They have helped us with our new fur babies and we really feel like they are always there for us during our transition and getting these critters good and healthy. Bless the entire staff here at Winter Garden Animal Hospital... and just know that your pet will be in very good hands.

I do not recommend this vet clinic and honestly I'm very concerned about the care and communication…read morehere. During a visit for my 11-year-old dog, I was by Dr. MacDonald that my dog has liver cancer with multiple tumors, congestive heart failure and that euthanasia should be considered. No biopsy or referral to a specialist was offered and I was not shown or walked through the ultrasound results. I was told no follow-up appointments were needed and was given euthanasia pamphlets. I left completely devastated. After the visit, I called the clinic requesting my dog's records. Because the file is under another name, communication had to go through that person. When we received the records, they did not mention cancer or the ultrasound findings. We were initially told the ultrasound recordings were not available. I had to request the records again through email and specifically ask for the ultrasound findings. Eventually, we received notes referencing a "suspected" liver or splenic mass and stating that my dog was vomiting which was not true. The notes also mentioned seeing a specialist if interested but this was never discussed during the visit. I also had major difficulties with my dog's heart medication. I was told that refills typically take 24 to 48 hours and that heart medications are usually expedited. Since refills cannot be processed over the weekend, we had to wait until Monday to call. We emphasized that this was a heart-related medication, were told the request would be expedited and submitted the request on 12/22 around 8:15 a.m. It took two days and a call from the office /practice manager before we could pick up her medication on Christmas Eve. Because of the delay, we had to go to VEG to get my dog's medication and she was in distress. Since starting the treatment plan we had to request because we did not agree to euthanasia, my dog has been doing great. She is eating, drinking, playing and going to the bathroom normally. We were referred to an internal medicine specialist and a cardiologist by another vet for a second opinion. The internal medicine specialist confirmed that my dog does NOT have cancer and walked us through each ultrasound finding step by step. We also have an upcoming appointment with the cardiologist. Our experience highlighted serious concerns. The first suggestion was euthanasia rather than further investigation. No referrals or second opinions were offered. Communication around records and critical medication was slow and inconsistent. While the staff may have had good intentions, this experience has been distressing and costly. My dog is doing well thanks to proper follow-up care but I hope the clinic takes steps to prevent similar situations for other pet owners.

Dr. Oakes and his staff have taken care of several of my cats since they opened in 2018. I can tell…read morehe really cares about animals. But, I especially love that he does not order unnecessary tests in order to make more money. This prevents my cats from enduring more painful procedures while saving me money. He also has a lab on-site and is able to process blood tests during the visit. This enables him to prescribe treatment the same day. No need for a follow-up call or visit to pick up the necessary medication. This is much more efficient for him and for me. This office is brand new and is absolutely state of the art and beautiful. I have recommended Dr. Oakes to 5 other people who have also had great experiences. I look forward to many years of working with Dr. Oakes and his caring staff!!

Great staff and vet. Very thorough, listens and takes time to answer questions. Highly recommend.read more

Dr. Adriana is an amazing vet! She is very kind, attentive, and truly cares about her patients. She…read moretakes the time to explain everything clearly and makes you feel at ease. I highly recommend her!

I wouldn't dare to recommend them ! they are less priced but you get what you pay for ! my cat has…read moresevere eve infections they gave me ointment ! I called and asked if the can give me drops instead and they want me to pay for a prescription again after spending 250 dollars on a visit and in top they want me to pay $3 dollars for a script when they have already had him on file ! so I'm paying twice for drops and a prescription like they are ridiculous!

I started coming here because it was the closest vet after I moved. I've seen a few different vets…read morenow, and only really had a bad experience with one doctor, who I later found out was an on call doctor because the normal doctor was out on pregnancy leave. I'm usually able to get an appointment pretty quickly whenever my new pup has an issue, and they're pretty reasonably priced compared to the other vets I've been to since being in Florida. They will show you prices for everything prior to performing anything, and they've also given me different alternatives with different pricing if I wasn't looking to spend an arm and a leg on a procedure.

Michigan Street Animal hospital is a place that cares for animals and their owners. I have been…read morebringing my pets to this location for years. Dr Mansour has been someone I can trust to do a thorough exam and in tough times share the honest truth about my dogs condition. If you take your pets here on a regular basis, the shots are competitive to clinics offered at Walgreens and pet stores, except your pet is seen by a real Vet. They take appointments and also walk ins. My dog had a serious illness and the office was closed when he was so bad that I had to put him to sleep. Even though they did not handle this part of my pet's lifecycle, they sent me a nice sympathy card. They have their own pet's you might see while visiting the clinic. Recently I met a lady in the waiting room. She was fostering an animal for a rescue and shared how the staff had been attentive and helped her even though the charity was not understanding the animal's issues. Reasons why I recommend this Vet Clinic: 1) Years of experience 2) They will help work you in if they can the same day you contact them 3) Caring staff that have a customer and pet first attitude. They have the chart out and address you and the Pet by name. 4) In the age where you can do a lot of tests, they try to help you and obtain the tests that are necessary. When they feel additional testing is required, they present the options and possible outcomes to help you decide. I love that they take the time with each pet owner. I know another reviewer was not happy with an experience but I find that they do fact based diagnosis. I did get a new dog and before they saw her they asked that I bring any available vaccination and documentation so that we would not redo shots and they could pick the best treatment plan. If you are looking for a great Vet choose Michigan Street. It looks like a small building from the street, but it serves a staff with a big heart. They offer overnight care and surgery as well.

Amazing experience!!! I have an incredibly spicy kitty and this is the first time she does not get…read moresedated and/or taken to the back to get vaccinated , everything was done in front of me and it was so quick. Amazing work by Dr. Montanez and Nurse Chrissy. Even though it might not have seemed like it, Gorda (the kitty in question) really appreciated it. Thank you again!!

We had a wonderful experience with this clinic! When our kitten, Jamie, had worms, the entire team…read morewas incredibly kind, caring, and attentive. They took great care of him and explained everything we needed to know, making us feel confident and supported throughout the process. Today, Jamie received his second round of vaccinations, and once again the staff was amazing. They treated our little baby with so much love and patience. We are so grateful for the excellent care they provide and highly recommend this clinic to anyone looking for a trustworthy and compassionate veterinary team! :::writing Se quiser, posso deixar o review mais curto ou com um tom mais emocional para o Google Reviews.

Honestly, they were more concerned about charging a high price for the consultation and tests than…read moresolving the problem I had with my pet. I had to lose a day, go to another center, pay again.

I wish I could give Dr Santiago and his team more than five stars!…read more They have always been there when we needed them for my older Golden, Lucy and my little Bichon puppy, Bonnie. They are very accommodating with appointments, but more telling is the way they treat our pets. Dr. S loves what he does. When our little Bonnie was spayed, he tenderly kissed her belly before sending her home. I'm so happy to have found the perfect place for our pets.

We are visiting from out of town and desperately needed a vet for our Havanese that could not stand…read moreor walk. A week earlier she had dental work done. We think possibly something happened after sedation that caused these issues. The staff and Dr went above and beyond our expectations to assure us what he thought the problem was. Unfortunately the problem would not get better and she was in a lot of pain. With the entire family together, we made the decision that Venus would be happy on the other side. The peaceful room was wonderful. Relaxing for Venus as well. No rush to get this over. They allowed us plenty of time for our final goodbye. The candy kiss jar was such a treat for her. No more diabetes, no more blindness, no insulin injections, just peaceful sleep. Thank you so much for your kindness towards us in this most difficult time. The Tate Family

Have an emergency? All4pets is a short drive away. From a $135 exam fee, a total of over $700 for…read moreradiographs to rude doctors and technicians. Plenty of other "emergency" hospitals to take your loved one to. Save yourself money and the miserable interaction with staff. PS The doors are not as thick as you think, when you leave the exam room, the clients can hear you.