What dealership collision center in there right mind does not accept insurance? You claim you do but when I called to schedule an appointment you refused to take the insurance. Guess I'll take my business elsewhere. If your not part of the club that your buddy buddy with an employee, your treated like trash. Don't see how this place is still in business. read more

Let's see. I bought a used Chevy avalanche from this place for $9,000 4 months ago. Since I bought this thing I have had to replace the muffler. Alternator. U Joints. Am currently replacing the Transmission. Also I was promised a free oil change and they would not do it. DO NOT, I Repeat DO NOT buy a used vehicle from these people. They do not care about the customers and only care about the money. If you ask me they deserve shut down. By far the worst business I've ever bought something from. Makes me sick read more

Brought my 2014 Silverado in today for an oil change and recall fix and when I got my truck back there was a long white scratch down the side of my truck. I'm guessing from the car wash. I let service know about the problem and they said they would fix it that it should polish right off. After waiting for them to fix it they said it polished right off. Which the white Mark did but there are still deep scratches in the clear coat and on the tail light. I'm not satisfied with there quick fix and kick me out the door. Going to have to find another delearship I quess and will have to have a body shop to fix the scratches in the clear coat. read more

This is for Graham Automall, the Toyota section. THOUGHT this was a good place to buy a used car but stay away! I honestly don't know if anything I was told was true. Dec 2016 I bought a very low mileage 2013 Toyota RAV4 for a decent price (in Kelly Blue Book range) but sales told me it was under warranty until Nov 2017. Guess what?! Brake parts had to be replaced in first month and service said its not under warranty. What? I have such a good memory this past weekend at a family reunion i remembered the SUBJECT LINE of my sister's four year old email! I WAS told repeatedly it was under warranty. This pisses me off. Now i question everything everything. Did they even sell me the car i came in to test drive after checking its Carfax? Was it really single owner always serviced, locally owned?Why does a ToyotaRAV4, which Consumer Reports documents as extremely reliable, need brakes at 25k?! What car was I given?! I don't trust anything. Dang. I've been burned. Wish I had gone elsewhere-- there are lots that don't give sales commissions-- go find those instead!!! read more

We have returned to Graham for our last 4 cars. They have great service in the Hyundai and Toyota areas (the cars we've owned). They are friendly, knowledgeable, and timely. Highly recommend. read more

I went in to look a a used Grand Cherokee last night, the Jeep had some minor issues, but overall seemed to be a good deal. The problem arose when it came time to appraise my 2013 Rubicon. Graham offered me 19,000 for a vehicle that the KBB values for 29,000. I realize that KBB is an estimate and the price offered will probably be less, but a ten grand price discrepancy is insulting. I'm extremely disappointed in these under-handed practices, I'll be sure to tell anyone that will listen about my experiences read more

Such a great dealership! I had a problem with my 2016 Cadillac recently and they were quick to get me in and taken care of though it turned out to be something minor their level of concern and working with my schedule was a huge help. read more

I needed my 2007 pontiat torrent looked at. My appt time was 9am, i waited until after 11am just for them to tell me what they thought was wrong and give me this unbelievable price to repair it. Even the guy helping me said it was an extreme amount and he wouldn't be able to pay that either. Ive only had my car since March. Long wait times, extremely outrageous pricing for my repairs. I had them done somewhere else for not even a quarter of their cost. Reread that part, NOT EVEN A QUARTER OF THE PRICE THEY WANTED TO CHARGE ME!!!! Only thing good, the gentlemen helping was polite in the beginning and trying to be helpful, but THEN when i told them theres no way i can pay that amount for the repair, it was like i was nobody, and were rather rude and basically rushing me to leave, and had to wait even longer just for my keys to be returned and pay almost $50 for them to guess what was wrong and that was it!!!! Horrible experience with the service center. read more

Grahams Toyota have great service dept. People all very nice. Work completed quickly and professionally. Even washed the vehicle after the service! Will defiantly recommend! read more

If you are looking to buy a used car I would definitely recommend Graham's. I got an excellent deal on my Ford Fiesta. However I definitely wish I had not bought the extended warranty and I would Not recommend the service department. The company requires I go to Graham's for the repairs even tho I live almost forty miles away. And when I had an electrical problem the service department was very slow in getting the problem looked at and when I finally called them the next day they still hadnt completed the call to the warranty place. When I called them they told me the Entire electrical harness needed replaced. And the warranty wouldn't cover it. So I took it to a place closer to me and the fixed the problem without replacing the entire body and it cost less than the amount that Graham's charged to find the "problem" read more

Hot off the press!!! I just walked into the dealership on March 7th 2014 after driving a few cars at some dealerships in Columbus. I knew which car I wanted and how much I wanted for my trade. I was promptly met by product specialist Shannon Turk who matched perfectly my way of purchasing the car with her style of selling the car. I did not want to be SOLD the car but rather have the dealership work with me to get the deal I wanted. After about 10 minutes...yes 10 minutes! Shannon got me the deal I wanted for the car I wanted! Toyota financial also gave me the best percentage rate that I am VERY happy with. If you are looking for a car they sell I can confidently say you should shop local and give Graham's a shot at your business...if Shannon is available I can also say she was wonderful to work with and a pleasure to buy from. I hardly ever write reviews but when you get what you want from a car dealership and you didn't have to drive far to get there...its well worth the time to let your neighbors know!! read more

Graham Automall... I will NEVER do business with nor recommend to anyone ever!! They are Dirty, Unprofessional, & do nothing but LIE!! Was working w/a salesman on a jeep went through numbers etc..credit well over 700 (lowest score) everything set to head the distance to the pathetic dealership on Sat when I asked if they had one a little closer..I was then told there was one under a differ name (Dutros) in the city I live in..they told me to contact that dealership (I did immediately after we hung up) & they would work w/this dealership & arrange for someone to pick the jeep up & deliver to the dealership in my city..everything set..went to the dealership in my city very next day they evaluated my newer vehicle which is super clean inside out & loaded..I needed to leave to go back to work after (they already was aware) & the salesman was going to call me w/in an hour or so whereas he could finish the numbers & we could get deal done..at the end of the day I get a call no mess..next day I called & was told they sold the jeep!!!!!! I could not believe!!!!! I suppose they did me a favor as I would not want to give my business to such a Dirty Underhanded Unprofessional Dealership!!!!! I will take my business & be sure to tell others elsewhere to a dealership who respects who is honest & who still believes in helping people w/good customer service!!!!! Read the reviews people perhaps if I did this would never have happened to me!!!!!! read more

I recently took my brothers truck into Grahams for an oil change. I was checked in at 2:45pm and told that it would be 45 min. I waited in the lounge for an hour and fifteen min., when i went to inquire on the truck. It was then that I learned that the truck had not even been started yet. At that point I called for a ride home, and upon leaving it still hadn't been started. I left the garage at aprox. 4:30pm and we were contacted at 4:50pm stating it was finished. If a service takes 45 min to complete, how did they do it in 20?? Or maybe nothing was done to it at all??!! read more