Wow. Just wow. So impressed with Baker's!…read more Here's the scoop: we needed our Yukon diagnosed. It had mystery issues. We have an extended warranty through the Ford dealer where we bought it used. (Very worth it, btw! The Ford warranty folks have been awesome.) A GMC center in Ashland did warranty work on it in October. When this issue happened in late December- early January, they sent us to the GMC dealer in Mansfield. When that didn't go very well, we tried the other GMC dealership in Ashland, but they didn't want to work with a Ford warranty. All of this was happening while we had to be in a rental as this was our only vehicle, which we had clearly said. The GMC dealer in Mansfield called us to pressure a trade in before they'd start work on it! We declined. When they contacted us for pick up the next day, they said we needed a new door latch assembly, had left grungy handprints on the interior driver's door, and said nothing about the electrical. When we asked about that specifically, as that was the big reason we were in there, they said, "We hooked it up. There were no codes. That'll be $160." That all seemed kind of sketchy, so we took the truck to Baker's. Wow. Night and day!! Justin, the service manager, treated us with respect and professionalism. Their mechanic found and fixed the axle seals that had supposedly already been replaced by the Ashland dealer in October. AND they also replaced the actuator that controls the four-wheel-drive, which no one else had found despite our mentioning it. And remember the no codes found bit? Baker's found 16, not zero. Yup. Six-freaking-teen. Our vehicle was done when Justin said it would be done, and they even washed it! Then it had to stay an extra day to correct the work done by the center in Ashland. They worked cheerfully with sorting that out with the warranty, and fit us into their schedule. And washed it again! Not only that, somebody wiped a good bit of those grungy handprints from the other shop off of the door! I can't say enough good about Baker's, I really can't. They took us from an incredibly stressful time to a vehicle that was safe to drive again in short order. Very very grateful. We'd give fifteen stars if I could!

Repairs were made on tome and look great! The bakers team worked closely with my insurance company,…read moremaking my experience really easy. The carwise text alerts are awesome! Keeping me up to date the entire way with pictures. Great job bakers team, thanks for making everything like new!

My experience this time around was an improvement (I have next to zero confidence in them fitting…read morelow-profile winter tires). However, I am still waiting for my original service matter to be addressed and I haven't gotten much feedback on the delay outside of me calling for yet another service matter. Ford seems to have lost the magic lubricant that is needed for my door locks to start working again and this has dragged on for a month now. Think about that, a month for something not working, at all, on your car. This happens to be the keyless entry so it's not life-or-death but it is certainly an annoyance especially since this tech was one of the reasons I bought this vehicle. And, I don't feel its all Shelby Ford's fault on not having the part, but Ford and Donley need to get together on this TSB and get this deal fixed. I would have given Ford hell myself if I knew how to get ahold of them, but either way, I would have given better marks if Donely Ford was pushing more on my behalf to get this done and dusted for, now both, sides of the car. Again, they are improving but not as good as they were back in 2010-2012 timeframe, in my opinion anyhow. I give them a bonus star as I liked my salesman, Dan Reese, enough to purchase three cars in four years off him. He did a great job getting my car and taking care of me. Please we didn't have to take forever.

Just traded my 2011 Edge Limited in for a 2016 Titanium, and I couldn't be happier. I had left…read moreother dealership discouraged as they weren't willing to make the payments work for me, and didn't take me serious as a buyer. At Donley I felt that I was taken seriously, and not prejudged. I left this dealer with a more expensive vehicle than the other dealerships, and at a much lower price and for once felt like I got a great deal from a car dealer. I will certainly consider them for vehicles in the future.

Couldn't ask for a better business to work with. Greatly customer service, great quality of work,…read morethey thoroughly explained everything they were doing to my Duramax and made sure I understood it as well. Could not ask for a better shop to do all my performance and or routine repairs/maintenance from here on out. Thanks, Dakota

DO NOT BRING YOUR VEHICLE HERE!!! Broke down on a work trip. After towing my truck here for a fuel…read morepump issue and thinking Dakota was an honest guy. I was very disappointed that it took almost 3 months for the repair. After having to press him to get the job done and being told multiple times it would be done by the end of the week but not getting done for a few more weeks. Finally I get the truck back and get home to see diesel fuel was leaking from underneath the truck. We had to tow it to a different mechanic because we were from out of town. Dakota stated he would pay half of the new bill and I have called him multiple times and he has not covered half of the bill as he said he would. My business took a hit because of the dishonesty and after everything Dakota would not even make it right for us. If he didn't have the staff or time he could have just told us that up front and we would have taken the truck somewhere else. Instead he was not straight with us and my business suffered because of this. I will not be bringing vehicles back here ever.

Great customer service! The owner really cares about his clients and walks them through the buying…read moreprocess step by step. Definitely would recommend to buy a car from here

3rd used. Car over the years. Fixed things on as is vehicle at no charge shortly after purchase…read more Super friendly snd fair service prices all times. Small town care with big town capabilities. Definitely recommend. Will buy next vehicle here also

Alen offers outstanding service, characterized by reliability, consistent availability, and deep…read moreexpertise. Their commitment to honesty and fair dealings ensures a trustworthy experience. Gets job done fast!

Amazingly fast service and reasonable rates. If you are in need of service do not hesitate to…read morecontact them. Thanks again!

This is the second time I've worked with Brian Joyce to lease a new vehicle. Was not pressured into…read moreupsell. Brian was very responsive to answer all of our questions, and there were a lot of them! He even came in on his day off to finalize the deal. Had a great experience working with the team at Mansfield Buick GMC. Would highly recommend.

Scott Stephenson went above and beyond for us! We came from Western Indiana after seeing a car…read moreonline. Scott helped us through phone calls and emails to secure our purchase. We can't thank him enough for making this experience seemless.