Bandera Paint & Body did an excellent job with both the repair work and customer service. My…read moresituation was a little complicated because I initially tried to handle things through my insurance after I had already dropped the vehicle off and ordered parts. Turns out my insurance company doesn't like things done that way. That was on me. Victor stepped in and helped take over the process, and I know it probably wasn't the easiest situation to sort through. He was patient, professional, and worked with me to get everything handled the best way possible. One thing I really appreciated was how transparent they were. They actually showed me the damage on the vehicle and walked me through exactly what needed to be repaired. That level of detail and willingness to explain things made a big difference. The repair work itself turned out great, and they even dropped the car off to me when it was finished, which I really appreciated since I live in town. I'm not sure if that's a standard service, but it definitely showed their willingness to go the extra mile for their customers. Great work, honest communication, and a team that clearly cares about doing things right. I would definitely recommend Bandera Paint & Body.

Had a wreck and heard good reviews on Bander paint and body…read more U called and spoke to them about fixing my car.They were very nice and very helpful explained details . They did great work on my car and I got it back in the time they said it would take. Very nice to me and very helpful. I recommend them highly.

From the beginning to end, Caliber Fair Oaks provided first class service. I helped myself to…read moretheir coffee bar and Oscar, my service advisor, patiently waited for me to finish before approaching me and introducing himself to me. I didn't feel rushed or felt like I was wasting his time. Oscar, was fantastic to work with. He listened to the issues at hand (hit and run on front bumper and someone tried to steal gas and broke hinge on my gas flap). He took pictures of my car and was able to provide me with a quote. The quote was fairly reasonable considering I was paying out of pocket for my repairs. I didn't have to waste my time with a rental, he ordered the parts and when they came in he called and I was able to schedule a time to drop it off. It took about a week, and they were even able to wash and deliver my car to my house. Would highly recommend.

Insurance companies come to heel before the reputation that is Caliber Collision…read more I am extremely opinionated about the companies I choose to patronize. Honestly, I can not make too fine of a point here. I do not just "go" where I'm told to go or "do" what someone else thinks is best for me. I spend REAL TIME deciding those choices for myself. I'm idealistic like that. What can I say? So when the lady behind the insurance phone line presumed to inform me that I should use someone THEY deemed "trustworthy"- she came flat up against this idealism. Jenn- "Oh. No worries. I already know EXACTLY where I'm going and they are beyond trustworthy." Pregnant pause. Insurance lady- "and who would that be?" Jenn- "Caliber Collision. The Boerne location. General manager, Rudy Keilman. Would you like his number? My truck is on it's way there as we speak." Insurance lady- "No ma'am. That will be fine. We know of Caliber Collision." Jenn- "The Boerne location?" Insurance lady- "Yes." Jenn- "Perfect! Thank you for subbing out your person for my person! Have a great day!" I come by this opinion honestly. We've used them several times for minor collision repair. They are courteous, professional, prompt and communicative. They are fair and honest and do not suffer a low ball quote from the insurance companies (and will store your vehicle for as long as it takes to work that fun process out! *sigh*) and will happily do this process knowing that they may not make a dime off the repair if it ends up being totaled. (As was the case for our last visit.) Rudy runs that shop like the well oiled machines he returns to loving customers. If you're like me and you don't just go anywhere--but may not know yet about collision repair-- trust Caliber Collision (the Boerne location.) You won't be disappointed.

I would urge caution when using Elite Collision of Boerne, particularly if clear communication and…read moreprofessional accountability matter to you. Unprompted, the morning of pick-up/at the last minute I was told that credit cards were not accepted and that payment would need to be by cash, check, or cashier's check only. This information was presented as definitive, not temporary, and was never disclosed at drop-off. Based on that, I had to move funds immediately, which caused unnecessary stress. Shortly afterward, I was told credit cards were in fact accepted after all -- but only with a surcharge. I asked due to their miscommunication that the surcharge be waived. To follow the business not only declined to waive the fee (fine) but also refused to apologize or even acknowledge that a miscommunication occurred (its all in emails) and eventually became verbally combative towards me when I sought to clarify the miscommunication in person. When I attempted to calmly explain my frustration regarding the email thread in-person directly to Louis (owner), Beatrice (owner) inserted herself into the conversation (without identifying herself until I asked) and repeatedly interrupted me before I could finish explaining what had occurred. Rather than listening, she became immediately defensive, referred to me broadly as "customers like you / people like you," and focused on justifying the business' issues with a credit card processor instead of acknowledging any understanding for my situation (moving funds around to be able to pay them cash at the last minute was stressful and although they resolved the issue so I could pay with credit it was only after I had already taken action based on their initial declarative email). What should have been a minor issue resolved with a simple apology escalated solely due to her hostility towards me. I later noticed multiple other reviews describing similar experiences with her demeanor, which unfortunately suggests this is not isolated. Additionally, the repair itself required rework due to visible paint chipping that should not have passed final inspection. Louise was silent when I pointed to the issue which seemed odd. He briefly reiterated that I had told him I was planning to sell the car after the repair. I asked him if that should matter regarding the quality of the work and he was silent again. He did agree to fix it at no additional cost at my suggestion. This part of the experience further reinforces concerns about quality control which have been expressed by other reviewers. The work done ultimately was good and price was fair. He should have offered to fix the work, I should not have had to suggest he should fix it. It is also worth noting that the business is not BBB-accredited. While that alone is not unusual, in the context of repeated communication and accountability complaints, it is relevant for customers who value transparency and dispute-resolution safeguards. Based on the totality of this experience, I will not be returning.

Very satisfied with Elite Collision of Boerne. They are locally owned and operated. Not a national…read morechain or franchise. They do excellent work at fair prices. We recently took our daughter's car there for auto body work. They worked with our budget and the car is like new. Locally owned and great work.

Justin and crew repaired my Buick envision perfectly! They are so thoughtful and kept me informed…read moreof the progress 2 times a week! I received the best service to my car... I recommend them to do the best collision work in the Hill Country! ! And they are LOCAL! Zelda Sheldon

Can you say, WOW! I had experienced damages while traveling back from Oklahoma and wanted to get…read morean assessment by Classic Collision. The bumper was dislodged and had scuffs from the tire tread I ran over on the freeway. Justin was an able to reset the bumper and eliminate majority of the scuff marks left by the tire. When I tried to pay him he refused! What amazing service! I know exactly where I'm going and where I'm referring friends for car repairs. A+

Rob is an extremely talented guy. Totally recommend him to do any work for you if the need arises…read more He did exactly what he said he was going to do. Amazing job

Rob is a master at repairing door dings at a very reasonable price. This is my second experience…read moreat Hammerhead and no doubt I will return again as needed.

You would be crazy to take your car anywhere else to get it fixed. I've never had a shop treat me…read moreso well, keep me in the loop with multiple text message updates on the progress, etc... People just don't expect this level of service outside of Lexus dealerships and I'm not even certain NorthPark Lexus treats me this well. I'm not looking forward to having another vehicle hit or damaged, but if it happens, there is a bright light at the end of the tunnel and it's Hudson's ! LJS

I was very disappointed in this place. I towed my car here to get fixed up after it had gotten some…read morepretty bad damage. When I called originally, they were EXTREMELY rude to me on the phone about it. All I asked for was a quote and they spoke to me as if I was stupid and refused to give me a quote, then hung up on me. When my father called 5 minutes later they treated him much more kindly than me and gave him a quote almost immediately. Any time I called asking about updates they said someone would call me back and no one ever did. The biggest problem I had with this place, though, was the fact that they could never give me a straight, honest answer. I understand they might not know for sure, but I would've rather them just said that than lie over and over again about it. I nearly got fired because they wouldn't honestly tell me when I would have reliable transportation again. When I finally got my car back, after a month longer than they originally expected, they gave me a bill for twice the amount. Blindsided. Their customer service is extremely lacking in my experience and I've never been more frustrated with my car. I'd give this place one star but, damn did they fix my car up nice. They fixed everything, even things that had no relation to why I brought it in to begin with. I'm still very upset with the lack of communication and disrespect to me, but at the very least they did their job.