The experience detailed below would alone have me returning to Gunn for future services, but the…read moreinitiative, extra effort and great coordination by Brandon P. will have me sending friends & family, even strangers to Gunn Acura first & to ask for Brandon P. for their service needs. I've kept up regular maintenance and the dealership services Gunn Acura performed on the vehicle make it a still great experience to drive daily. But when I do decide to buy again I will look at Gunn Acura first, their service department & their staff have made a lasting experience on me, time & time again & have stepped up when another dealership failed to. Brandon P. was my main point-of-contact and he is supported by a team of employees at Gunn that I interacted with and I'd like to recognize, the service desk women & men staff who at different times greeted me as I drove in to the service drop-off area & made sure I was being helped, the older gentlemen who replenished the snacks & drinks at the waiting areas & maintained the restroom vanities; all were a part of a positive experience. The service dept. performed the work anyone should expect when they take their car in for warranty repair/or after warranty repair to any repair shop, even more I would think from the car manufacturer's dealership. About the service, I received the services I requested and paid for the parts/install (windshield, not a warranty item). On my own I had recently performed an oil change, cabin air filter replacement, tire rotation & battery replacement, so when those services did not show up in the Vehicle Multi-Point Inspection as work needing to be performed, I was confident that the recommended services identified in the inspections would soon be needed and not just a checklist of added services, my car was truly evaluated by the technicians and only items needing attention were noted. I opted for 1 of 3 recommended services noted in the Vehicle's Multi-Point Inspection and was thoroughly explained all findings with no pressure to say yesterday at any time. Through the whole process I was kept informed of progress and was sent photo updates of work performed. The work took a few days & I had expected and was told that as well, so it was OK with me. I wanted my OEM windshield's adhesive to set properly and have time to seal well, even though I've seen many other cars drive around town immediately once their windshields get replaced with blue tape keeping it in-place. I wanted to give the service dept. enough time to get parts and service the vehicle without rushing the mechanics/technicians. The car was returned to me looking better than it had when I dropped it off and the new windshield looked great. Service department Facilitator/Concierge (Brandon P.) provided an exceptional customer experience to myself and my 2023 Acura MDX SH-AWD. From the moment I requested service for a broken windshield w/ HUD, Brandon coordinated with the (other Acura) dealership that sold us the car, insurance and windshield policy, all the while keeping me informed of cost, insurance approvals (coverage), and our OOP. Along with the windshield, we came in to service/fix other issues we were experiencing w/ the infotainment system, a door seal and other small inconveniences you could expect from a 3-yr old car. This is the second time I've brought my car to Gunn Acura for service. Both times I've received the same exceptional service and welcoming demeanor to understand the car's issues and providing remedies. Unlike the dealership where I originally bought the vehicle (300 miles away), they have repeatedly disregarded and failed to return calls for the issues/concerns I've notified them about. A complete about-face compared to when I sat at the finance officer's desk and they were selling me the car, extended policies, and more; promising I wouldn't have to worry about the car because they would take care and service it; lesson learned on my part, I was the fool who wanted to believe the dealership would stand behind the product. I do hear from them time & time again offering to "give me a good trade-in price on my Acura if I'd like to come in." -Alicia S.

My satisfaction with the service at Gunn Acura is well beyond expectations -- I am 120% pleased…read morewith the professionalism, integrity, and customer dedication shown. Gabriel is a tremendous asset to your brand, and his commitment to excellence is a model for Acura service nationwide. Thank you for encouraging and supporting a culture of genuine customer care. Experiences like this are the reason I continue to trust and recommend the Acura brand. I had yet another great experience with Gunn Acura, and this team continues to earn every bit of praise they receive. On 6 NOV 2025, I brought in my RDX for a pre-travel inspection before a long drive out of state to South Carolina. I didn't have an appointment, but when I called in and spoke with Carla, she immediately took care of me. Within just a few hours, they completed a timing belt replacement, oil change, tire rotation, and a full inspection--and the price was excellent. That level of efficiency and care is rare. I've since completed my trip to South Carolina, and the ole RDX ran flawlessly. Gunn Acura made sure my vehicle was road-ready, and it truly gave me peace of mind for the entire drive. I've been servicing my vehicles (both my TLX and RDX) at Gunn Acura for years, and they've always treated me like family. Their professionalism, honesty, and white-glove customer service are unmatched. Every visit feels like I'm in good hands, and every experience is consistently amazing. If you want a dealership that truly cares about you and your vehicle, Gunn Acura is the one. Highly recommended! I just had to share the amazing and expeditious experience I had today at Gunn Acura in San Antonio (22AUG2025). It started with a late schedule appointment yesterday evening to have my car serviced Friday morning. The service department was extremely helpful and assured me that if I were in early I would be our fast on Friday. This morning when I pulled in I was quickly greeted with the Acura associates. Shortly after arriving I connected with Mr. Charles and he ensure that I received that exceptional white glove experience that Acura always provides. I was there for a routine servicing and they offered to provide transportation back to my office, but then Mr. Charles let me know that my car would be finished soon and if I could wait, I take my vehicle with me. These guys ROCK and always provide great quality service and never let me down. Thanks Gunn Acura San Antonio TEAM and thank you Miss Carla for providing such quality assistance!

I can't recommend the manager Johnny and his team enough. I am not local, but I do come in a few…read moretimes a year when I am in the area. I originally came in for an oil change and during that time they were fast and efficient and kept me informed. In addition, the manager keeps the place spotless which is great when a woman comes in for service. I was so impressed with their service that I came in the next day for a full set of tires. I had 4 new tires on my car, and I was on my way in less than 30 minutes. Their prices are great, but their service is what will make me continue to come back. You rarely find this type of customer service anymore. Thank you Johnny and team!

Had a flat tire. The staff were so helpful. Super quick service and definitely super affordable…read more Definitely worth it.

Kris and the team did a thorough job checking on something I thought was broken and making sure…read moreeverything was good, they did not charge me for for their time AND offered courtesy transportation while my car was in their shop. Very kind and attentive. I've been a customer for 3 of the 4 years I've lived here and trust them!

Arrived to get my California car inspection. Everyone so friendly and helpful. I see how well they…read morework, this may be why they have been in business for 30 years. Very trustworthy will return for any auto needs in the future. Thank you Joe and the other gentleman that did our inspection. GMC Sierra 150.

As always, TEAM GUNN HONDA came through with flying colors. I came in on a busy Saturday morning…read morefor routine service on my vehicle, and the team got me checked in quickly and into the queue right away. While Ms. Chanti was assisting me, she noticed there was a recall on my vehicle related to an issue I had already experienced before the recall was officially posted. She took the time to explain how I could contact Honda and possibly be reimbursed for the repair -- which was a significant amount and greatly appreciated. She also informed me about an updated part that needed to be installed, and the team completed that while finishing my routine maintenance. In a short amount of time, everything was completed and my vehicle was fully updated. I was extremely impressed with everyone's professionalism, customer service, and attention to detail. The free coffee, comfortable waiting area, and outdoor seating were also a nice touch. The team at Gunn Honda is outstanding, and I always look forward to having a positive experience there. Special thanks to Ms. Chanti for truly going above and beyond for the customers.

Been here a few times and my recent visit was a poop show! I came for my usual oil change and got…read moreAlbert. He recommended all these services to me without even checking my service history. He also recommended an alignment based solely on the look of my tires. I asked the technician if he could at least test my alignment to know for sure. Come to find out that I didn't need an alignment I told Albert that I didn't trust him and he stressed that he was "a Christian," which means absolutely nothing to me. If you gotta tell someone that you're something it usually means that you're not. At the end of my transaction, Albert gave me a white doll that says, "Jesus loves me." Completely inappropriate. What happened to the other guys who worked in the Express lane?!?!

I use the shop for some upgrades on my 2005 Ford F2 50 with a 6.0…read more They did a fantastic job very personable and extremely nice and professional. They installed a bulletproof diesel air to oil cooler and it made a huge improvement on the oil temperatures. I would definitely use the shop again

I had a delete done here before it was no longer allowed and the service was great! I'll continue…read moreto have my maintenance done here. The reason for four stars and not five is because they don't do deletes any longer. Not their fault but it's that disappointing so four stars it is!

My windshield cracked along the entire top on a drive from North Carolina to Texas. I didn't want…read moreto take the chance of it completely cracking on the drive back so I called OmnicGlass to get it replaced. Gabe was extremely receptive and nice when I called and after looking my vehicle up he said he could have the glass in about an hour and a half the same morning. The price was great and unbeatable. Showed up at 10 and the windshield was in at 1100. Very courteous and attentive. Highly recommend this business to anyone needing vehicle glass. Thank you guys so much.

Called and showed them photos of the chip in my window and was told that it was something that…read morecould be repaired. Get here and after the "repair" was done it looked like nothing had changed. I was then told it just wouldn't crack any further. $100 for what I was told would be a repair instead resulted in a a finished product I could have accomplished with a $10 kit off amazon. If you can't fix something let me know I'll take it somewhere else but doing this kind of work then charging $100 shows 0 pride in your product or service. Would not recommend and will now actively be against doing service with this company.

Update to add that Matt is always great. The other guys are useless so get Matt. And only Matt.read more

Huge inventory. Friendly staff. Easy to find location. Straight forward pricing and sales. We had…read morea good experience getting my nephew a ninja 650 bike for ra good price. My only issue was the time it took to process everything. I expected to be in an out in 20 mins but that was more like 1.5 hours. But all and all it was a positive experience.

Great repair shop. Accurate estimates, fast service, great team of people who get it done right!…read more Two vehicles-Had brake work, shocks and struts, alignment and tire rotation. No more dealerships!

Great place to take your vehicle . Always honest and quick. In and out and will be my go to for the…read morefuture. Highly recommend.