Took almost 6 weeks to get cremation & death certs. Originally told 3 weeks. I called after 3 wks…read moreand Mary said somehow the request to state for cremation was not processed timely. She assured me it would be handled- and it took two more phone calls to her and two more weeks to complete. Very disappointed. Wish we had read the reviews BEFORE we signed & paid them. But who is thinking reviews when you lose a loved one. Mary had all sorts of excuses. When we finally picked up the ashes i mentioned the poor reviews. All she said was "people were upset". Well duh.... Of course they were. Very poor service.

Please read all the reviews and avoid this place. Staff is heartless and unprofessional at best. We…read moreactually had to set up services ourselves because Mary does not do her job. We called over and over to get services scheduled with no return phone calls or they would just hang up. I would give them a negative 5 star review just for all the lies alone.

I love it here they gave the kids candy and we're making sure the kids were good and they were…read morevery respectful

Sunset did a wonderful job with my grandmas services. They were compassionate and kind throughout…read morethe process. The staff was very nice & professional. They did an amazing job on my grandmas makeup , the value is 10/10. Thank you.

While traveling cross country, I stopped in to see the grave of a friend I'd known in the service…read morewho had died on active duty and had been buried there decades ago. There was a lady working in the office on site and she looked up the location of my friend's grave and walked me out to it. She was very friendly and helpful. The grave had flowers in the vase; probably artificial, but they were new and looked nice. I was very pleased with the experience.

My grandparents and uncles are buried here at a family site. The area where they are buried is…read morewell-maintained. I noticed they were watering the some of the grass areas, and it looked like new flowers had been placed on many of the sites. There are several statues throughout the memorial gardens.

Valerie and Erica where just amazing ! So patient so compassionate and kind. The entire staff was…read moreawesome. I would recommend them for your loved ones service and the reception service was great. The food and everything turned out beautifully. Thanks for your love and compassion toward our family.

Nice facility. Lots of staff to assist and they were appropriately dressed and very friendly…read more Everything was neat and well organized came for a departed friends service.

In reference to 3938 Montana. Terry Durón the funeral home director …read more Only interested in your money and adding on bells and whistles. When a service is paid for in advance they disregard and only seek additional funds. My grandmothers insurance covered more than the services cost and they stated they keep those funds to "keep them afloat". If this was a non profit type of business i would understand but you're overpricing every single thing you offer. My grandmothers services were all covered at the restlawn and they still wanted to tack on an additional service at their location. She took care of all of her affairs prior to her departure to avoid any problems or delays and since they're not making any money from pre paid services they have no interest. DO NOT purchase anything additional from them. Flowers, urns, obituary (which they upcharged over 400%). It's $40 at the local paper. Give your business to a local florist instead . No type of sensitivity to the families of loved ones and total disregard for humanity and only a business transaction for them . This applies ESPECIALLY to Terri Duron. At the end of it all when we went to pick up the death certificates she still found a way to squeeze in an extra charge for a priest we didn't even use (my grandpa paid out of pocket for one), leaving us with a balance owed. If I wasn't there to catch it they would have charged my grandfather . I wonder how many other families they do this too on a daily basis all to make their commission . Terry when you are told we don't want flowers , that doesn't mean you ask every family member you encounter about ordering flowers from you . NO means NO. You should work in the car sales industry not a funeral home where atleast some human decency and empathy is required . Also make sure to take a translator if your family member only speaks Spanish as they struggle to properly relay important information that they do not know how to say in Spanish (Terry). This entire thing is a horrible joke . Don't put your families through this take your business elsewhere. And if you use them , DOCUMENT everything and check your bill at the end because they take advantage of mourning families . Shame on all of you .

My mother pre-planned and paid for her funeral services with San Jose Funeral Home East five years…read morebefore her passing. Victor Corral gently and clearly guided her step by step through the process and then put her choices on a written contract. It all went smoothly and stress free. Then my mother unexpectedly passed away on July 5, 2025. Victor and the wonderful and professional staff at San Jose Funeral Home East immediatly and compassionately took charge of arranging all the details of her funeral with our family. Needless to say, the funeral exceeded our expectations. The oak open casket, flowers, Celebration of Life Video Slideshow, live singer, program hand-outs, entrance photos of my beautiful mother, rosary services and transportation to Ft Bliss National Cemetary--all took place flawlessly and beautifully. My heartfelt appreciation to Victor and all the wonderful staff at San Jose Funeral Home East on Pellicano!

I would like to thank San Jose Funeral Home for their hospitality and how they they coordinated the…read moreentire grievance. Most importantly allowing for My Friends,childhood friends,colleagues in the Music world and more to bring mother what I always gave her on every special event. They are caring, attentive, and always go the extra mile to help the family and friends. I thank you from the bottom of my heart-believe me only I know how thankful I am to San Jose Funeral Home and El Paso, Texas. One day I would be humbled to in your hands. Ricardo