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    Grand American Tours

    1.0 (1 review)

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    8 years ago

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    The Turkey Hill Experience

    The Turkey Hill Experience

    3.9
    (366 reviews)
    63.2 mi
    $$

    I was gonna take my daughter to North Museum of Nature and Science...but the tickets were sold out…read moreon Easter morning. Then I found Turkey Hill Ice cream Experience only 30min away from Lancaster, and decided to visit. We bought the double scoop experience (comes with ice cream test lab) and obviously that was the highlight of the place! The test lab is about 45min experience and the whole thing with self-guided tour takes about 1hr 30min to 2 hours depending how crowded it is. The visit was fun and of course my 5-year-old daughter had a great time eating tons of ice cream!

    Visted on the 4th of July, perfect tourist attraction for locals and all ages…read more Even being solo for the experience, with families and kids was relaxing, and pleasent. Admission prices are reasonable, and who doesnt love unlimited samples of iced tea, and lemonade, icecream on a hot day. Vistors have a choice between one scoop, two scoop, or three scoop attraction. I choose one scoop; hilights of my visit- learning history of Turkey Hill, process of icecream being made, creating a virtual icecream flavor, watching the production , live from interactive camera in one of the exhibits. Be sure to take the few moments, to watch the introduction video. My favorite ice cream sample flavors were Graham Slam & Blueberry Lemon Pound Cake. An attraction must, well visiting Lancaster, PA. My recommendation would be too sell a few more flavors that you offer , with unlimited tastings. My favorite was orange icedtea.

    Photos
    Free sample of yummy Black Raspberry ice cream
    Free sample of yummy Black Raspberry ice cream
    TASTE LAB
    TASTE LAB
    Exterior

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    Exterior
    Starr Bus Charter & Tours

    Starr Bus Charter & Tours

    3.2
    (33 reviews)
    32.3 mi

    Soulless and cowardly would be the two words that come to mind first. Executives sitting on a…read moreperch not to be disturbed. A staff with horrible PR skills. How do you end a call with "try to have a better day" with someone who just lost a love one? A tour director that is taking the easy way out by calling a guest instead of the family directly to have a conversation. My mother booked a bus tour/Norwegian Cruise tour with a group of old friends that was supposed to leave in September. Sadly, my mother recently passed away, but during the fight of her life she "missed" the cancellation day for Starr tours. Under these extenuating circumstances you would think a company would put people over profits. Not Starr tours. They are doubling down. When I called to plead with them a woman named Sandy kept referring to their policy instead of having compassion. She kept passing the buck saying it's not in her "scope" to make those kinds of decisions. When I asked to speak to someone who can make those decisions she decided to shield her bosses and say they aren't available. All she could end the conversation with was "try to have a better day." It was a cold conversation. Try to have a better day? I don't know how these people sleep at night. I hope their money keeps them warm at night. BTW Norwegian has a 30 day cancellation policy, so they have a chance to get money back out of this, but they clearly aren't working hard enough. I decided to take a trip to their company building to plead with them further. Sandy answered the door and reluctantly let me in after realizing who I was. I gave a copy of the death certificate and once again pleaded my case. I was given the same lip service, but that the person who could help me further wouldn't be in for the rest of the week. I patiently waited for a phone call from a Chris and still haven't received a call. If it's the same person this Chris called my mothers friend on the trip instead of me to let her know she would have to pay extra (over $1,300) for single occupancy on the trip OR we would have to find someone to buy my mothers trip (around $1,800). NO phone call to me as of yet. Also how do you do this to a grieving friend? They were friends for almost 60 years! How can these people be so cowardly? Where is the compassion? In the last few weeks I have had to deal with the unexpected loss of my mother and all of the funeral plans. Spending countless hours of time making the calls to various places to make them aware of her death and this company has the guts to do this. In the bio of the company the owner Sandy sounded so relatable. Her and her husband Pete had to fight, scratch and claw to keep their livelihood and company that her father built from the ground up alive during the pandemic. My mother fought so hard to save her life. I'm so sorry she couldn't call your company on time because she was too busy trying to live. In business you can't always point to policy. Beyond policy, how can you treat people like this and think it's ok? I hope the owner reads and fixes this because the staff is only making a terrible tragedy even worse! Don't force a grieving family to have to peddle my mothers trip. Do the RIGHT thing. Truly heartless and painful experience!

    Wonderful driver Walt and tour director Gene! Great hotel, fun trip, will book again soon!…read moreThanks to these wonderful gentlemen.

    Photos
    At times we traveled near this famous road, many businesses are abandoned.  The route began in Chicago and across the US to California!
    At times we traveled near this famous road, many businesses are abandoned. The route began in Chicago and across the US to California!
    Starr Bus Charter & Tours
    Starr Bus Charter & Tours

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    Grand American Tours - tours - Updated June 2026

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