Palace Travel arranged our private ground transportation for our Party of 5 during our trip to Accra 3-10 July 2025. We had an Awesome experience thanks to our Guide - Kwaku Boateng and our Driver- Francis Amevor. Francis must be the best driver in all of Ghana. He drove professionally and safely and took us everywhere in Accra, Elmina, Cape Coast and beyond. Kwaku is the most awesome and outstanding Guide ( this is an understatement) that anyone could be fortunate to meet. Kwaku was very knowledgeable everything Ghana. He knew everybody. He was an expert on the past and present history of Ghana. He protected us and negotiated for us with the Vendors. He arranged for us to get great seats and reservations every place we went. I can not thank Francis and Kwaku enough for allowing us to have a great and awesome experience. The Palace Travel management and staff ( Mr Murray and Ms.Sherri) were awesome too! They communicated with me and arranged our private travel needs in Ghana. I highly recommend Palace Travel for all of your travel needs in Ghana and to personally request Francis Kwaku. Respectfully Submitted, Robert L Bell, Sr. read more

I would like to thank Sherri at Palace tours for a job well done.My trip went as well as I expected plus more.What I like about my travel agent sherri was that she waas very patient with me.She was always available when I needed assitance ,there willing and able to help.I plan to use her again with my trips to Africa in 2025.Happy holidays Sherri ,job well done ! read more

I took my sons and I on a trip to Ghana. Khumasi, Accra, and cape coast tour. Our tour was what is called Sankofa- getting back to your roots. We had the best time ever. We were greeted at the airport with our own personal driver and tour guide. Richard and Sam were their names. By the time our 10 days ended they were like family. Palace tours did a great job not sure about these older reviews I'm glad I didnt see them before we went. Because I would have missed out on a great opportunity.Honestly we had no problems resorts were nice. Good food options, we stayed at nice places. Everything was taken care of we just had to show up. I'm only writing this review because we took the trip march 2017. I want to plan a new trip and looked up palace travel and saw a bad review and had to let it be known that it wasnt the case with us by any stretch. I look forward to doing business with Palace in the future. read more

Palace Travel - Trip to Ghana 2017 - Travel Services Near Me - Philadelphia, Pennsylvania

This is the worst travel agency ever! Don't use! They deserve negative 10 stars! I have traveled all over the world and this agency is the worse. Promised a lot but didn't deliver. Got my tickets messed up and the sales rep didn't really know what tour package she was selling. Got to my destination and didn't get anything that was promised. Miserable. Very low accommodations but they charged a lot. This agency needs to be reported to authorities because they RIP people off! read more

I would give this travel agency less than one star or even zero, but there is no option for that here. I contacted Palace Travel a few months ago to arrange flights for a trip to Africa for myself and two friends. Everything went smoothly at first until we noticed about a month before we left that our reservations were not showing up on the airlines' respective websites (Delta and Royal Air Maroc, which codeshare). Thus ensued a flurry of emails and phone calls to straighten out the situation including several inadequate explanations from MARY, the manager and DAN, who helped us with our original reservation. After no less than a half dozen iterations, each reflecting a schedule from our original itineraries, we thought our reservations were corrected and embarked on our journey. Along the way we were also given conflicting explanations for changes in our connecting flights including once being told in writing that we could not have less than two hours between a domestic and international flight and another time being told that a less than one hour connection to an international flight was perfectly fine. Clearly someone was not being truthful. I suspect they never submitted the original itineraries when we purchased them and then had to scramble to make it work. But that is just speculation. Back to the facts... The trouble continued when one of us arrived to check in for her outgoing flight from the US. She was delayed at check in for almost an hour while the agent searched for her reservation. The worst error was when I arrived at the airport for my flight home from Morocco. I did not have a ticket in their system. Instead, I had a ticket for an itinerary that showed one of the incorrect versions they had booked at a prior point during the back and forth. I was asked to pay EUR 150 to board the plane to get back home to the US. When I called MARY on Monday she agreed to pay the fee but was completely uninterested in hearing me express my disappointment in their poor level of service. She was short with me, cut me off, and used a very condescending tone even as she said the words, "I'm sorry.". She also did not offer any compensation for our trouble. So, not only did they get it wrong several times, they were also quite rude and demonstrated a total lack of customer service. I would NEVER EVER recommend this travel agent to a friend and will not use them in the future. Be warned that they are excessively incompetent and insufferably rude. read more

Palace Travel has arranged trips to Ethiopia, Ghana, Senegal, and Cameroon for me. All of the trips were fantastic, and I never had any problems with the arrangements. My first trip with Palace Travel was Ethiopia in 2011. Ethiopia is a fascinating country and we had a great itinerary. We had excellent guides everywhere we went. We had a lot of internal flights, and all of the airport pickups went very smoothly. When I first became interested in going to Ethiopia, I looked for tour companies on the Internet and that's how I found Palace Travel. They turned out to be very nice to work with, and the trip went very well, so I used them for subsequent trips to Ghana, Senegal, and Cameroon. Again, the itineraries, guides, and drivers were wonderful. I hope to see more of Africa, and I won't hesitate to use Palace Travel again. Highly recommended! read more

My wife and I recently had the opportunity to travel to South Africa November 13 to November 21, 2013. We had planned and finalized a transatlantic cruise from Barcelona to Brazil. The price for the cruise was exceptional. So, I said to myself, "Hmmmm, where else can we go on our way?" I called Palace Travel and asked Mary if there were any tours to Africa prior to our departure date. She told me about the tour to South Africa with Shorter AME in Denver. We had traveled to Ghana in 2012 with a group from New York through Palace Travel. That trip was awesome with a well-planned itinerary, accommodations, tour guide (George), and the "Door of No Return". I cannot describe the trip to South Africa. It was fullfilliness' first finale, as someone once said. A recommended reading was Nelson Mandela's "Long Walk to Freedom". Also, I watched as many movies and clips of Mandela prior to the trip. Being there, within weeks of his passing, I felt him, through the people I met and talked with, and the sites - Robben Island, Soweto, etc. Being on a tour of this magnitude with about 50 folks from Shorter AME was a blessing. The accommodations were excellent, the planning and itinerary kept us moving, and the fellowship among the group was divine. Working with Palace Travel on the pre-trip planning is a welcome experience. I plan my on flight arrangements, as I like to balance price of airfare with a stopover destination. From Ghana, our groups stopped in Amsterdam and I arranged a tour of the city, and the Anne Frank house. On our way to Barcelona from Capetown, South Africa, my wife and I flew to Dubai, arranged a three hour tour of the city with an English-speaking taxi driver (thanks to a suggestion from Tripadvisor forum), and flew on to Barcelona for the second phase of our journey to Brazil. I don't know if I will ever have the opportunity to travel to Africa again. But, if I do find myself in a position to do so, I will without hesitation, give Mary at Palace Travel a call. read more

I'm writing about an exceptional experience I had with Palace Travel a number of years ago (2010). I found myself stranded in Ethiopia when a local travel company there failed to provide the agreed upon services. I had made one inquiry contact with Mary at Palace prior to my leaving the US for Ethiopia, but since my friends in Ethiopia had thought they had found a good local agent to work with, I told Mary I did not need her assistance after all. But when the local agency failed in big ways, I placed an urgent call to Mary back in the States, explaining what had happened and asking if she could do anything. She was absolutely amazing, especially considering we had only had very brief initial communication. Within 24 hours, she had a driver, car, and guide arranged for me and they picked me up at my location some 10 hours away from their office. Both driver and guide were exceptional and shuttled me around Ethiopia for more than three weeks on a very extensive and complicated itinerary I had designed. The trip ended up being a wonderful experience, even though the first few days were very shaky because of the local travel agency's failure. I was more than grateful to Mary. She went above and beyond to help out a near-virtual stranger under extenuating circumstances and then did some great follow-up work with me after my trip concluded. I was and am still indebted to Mary and Palace Travel for stepping forward the way they did to help me out. I'm a now-retired professor of Human/Cultural Geography and travel extensively, so appreciate all the more Mary's efficient, conscientious service. read more

I am back from Ghana and just wanted to let you know that we had a wonderful time. Anamabo Beach Resort is a great property with a beautiful beach. Your agents in Ghana were very responsive and took great care of us. The tours of Cape Coast Castle and Kakum National Park were great. I have to put in very special praise for our guide. He was very friendly, responsive and flexible to the needs of our group. Our group had a great lunch at a place on the way to Kakum (Han's Cottage), which he suggested. When I became petrified on the canopy walk, it was our guide's gentle encouragement that gave me the courage to persevere and make it across. We appreciate all of your help! I will highly recommend Palace Travel to anyone I know traveling to Africa. Very best regards. read more

I booked a trip to Senegal and Gambia for March. The itinerary was well planned and the guide in Senegal was exceptional. I especially liked my hotel in Dakar, which was in a great location. I needed flexibility in my schedule and was glad to be accommodated. I think this agency strives to provide good customer service and is open and appreciative of feedback. Check out their newly designed Web site which describes the many trips to Africa that are offered. read more

First of all, I would like to thank God and Palace Travel for making "A DREAM BECOME A REALITY" on October 18, 2013. I had always wanted to travel to Africa, but it was just a dream. About 3 years ago, a friend contacted me about putting something together for Africa. I called a couple of travel agencies, but I couldn't find someone that provided travel to multiple countries (Senegal and South Africa) at what I thought was a reasonable cost. I was searching the web and came across Palace Travel. I read the reviews (some good and some not so good) that others had written, but I have traveled enough to know that everyone is entitled to their opinion and that I would have to trust my interaction with whatever travel agency that I am dealing with. I knew what I was looking for and what I thought others may like as well in a package deal. I've done group travel to many places around the world, but Africa was something special. This was a dream of mine!!! I called Palace Travel and told them what I was looking for and they provided me with an initial itinerary. My goal was to visit the House of Slaves (Goree Island) in Senegal, tour South Africa (hopefully see Nelson Mandela) and go on a safari. After some adjustments, the only remaining factor was the price. I had stated that we would have people traveling from different states and I had to have the price from 3 major airports incorporated into the cost. I was provided with the cost of the trip based on those 3 airports. Once I signed the contract with Palace Travel in December 2011, I started having monthly conference calls in 2012 with the people that had signed up to go. We had almost a year and a half (July 2013) to pay for the trip. I started the conference call because I wanted to keep everyone informed, especially since we had people from different states going and this was the best way to communicate with everyone. I knew that I had made the right choice when the owner of Palace Travel started joining our 4th Sunday evening (7pm) conference call to answer questions and concerns that others had (believe me... there were many in the beginning). How many travel agencies would volunteer their Sunday evenings doing that...let along the owner? By the time 2013 arrived, our 1 hour 30 minute conference calls had drop down to about 30 minutes. Palace Travel kept me informed of any changes. We had an emergency conference call at the request of Palace Travel in July 2013 to address the new Visa entry requirement (originally no Visa required) that the government of Senegal had introduced. If you are interested in the cost of the trip, I'll just say...we met a group at dinner (after our EXCITING safari adventure) that wanted to know how long we had been in South Africa. They had arrived a couple days before us. I told them that we were going to Senegal the next day. The other group leader asked me, "If you don't mind telling me, what was the cost of your trip?" When I told him, he was very surprised. He stated that their trip cost just $700 less and they were leaving (not going to another country in Africa) the next day. By the way, our tour price included round-trip airfare, inter-continental airfare in Africa, meeting/assistance on arrival in Africa, round-trip airport to hotel transfers, very nice accommodations, ground transportation, tours, tour guides, daily breakfast, 2 lunches and 7 dinners. We exchanged numbers/email addresses because he wanted a copy of our itinerary and Palace Travel contacts for a future trip back to Africa. Guess what, their flight home included a layover in Senegal...so we were on the same flight to Senegal. As for the trip, there were 11 of us in our group. We had no problems with our documentation, flights, accommodation arrangements, tours or ground transportation. Everyone flew into Dulles on United Airlines and we got together for a group picture before our South African Airways flight to Africa. The trip to Africa was simply AMAZING!!! I've made a 2 hour 30 minute DVD (with African music in the background) of our experience that I've shared with family and friends. Once they start playing the DVD, they become glued to the TV (2 hours later). The tour guides were EXCEPTIONAL (very informative). After the death of Nelson Mandela, it made me appreciate my trip to Africa even more because our group got a chance to stop by his house and visit South Africa while he was living. Palace Travel has helped make "MY DREAM A REALITY!!!" Someone has to leave a VERY POSITIVE impression before I refer them to someone that I know. Palace Travel (Lloyd, Mary and Katrina), you have left that impression and that is why I have already referred you to people that I know. Cape Town * Robben Island * Johannesburg * Soweto * Safari * Dakar 11 Days/8 Nights - October 18 to 28, 2013 read more

I wish I had read the reviews prior to making arrangements with Palace Travel last year. I made arrangements to go go Senegal and South Africa. I was under the impression the trip was with a church group from D.C. I had taken out travel insurance and was ready to make the last payment 2 months out from the travel date. My travel companion was not able to go due to a family emergency. She had to cancel her arrangements. I was still going to travel with the arrangements made but expected to pay the solo price. I found out at that time the church group that was originally planned for this trip was no longer going. So the trip would have been for just me and my travel companion. I was not willing to go on this trip alone. I needed to cancel the trip. The travel agency held on to my money for 2 months before they issued a refund. This was with a credit card. The refund was not a full refund. I lost $900.00 by canceling this trip. This does not include the $500.00 in immunization shots I received preparing for the trip. Needless to say, this was not a good experience for me. The agent (Mary) basically told me they had to pay for many of the arrangements they made including my airfare. I can't imagine much was really paid for 2 months prior to the trip. I have no intention on using this agency again. I may have been more disappointed had I taken the trip. I plan to contact the BBB as well. This should not be common practice. I have traveled many places and used many agencies. None have been as seedy as this one. Very disappointed. read more