This car nearly ran me over. He was tailgating me from earlier and then this happened. Even after…read moreI honked at him he still came very close to me. It felt intentional! A business shouldn't have aggressive drivers like this. I have further videos of him cutting off another car but I won't post it. Check out the video I posted though. DONT ENDANGER OTHER PEOPLE'S LIFE JUST BECAUSE YOU HAVE ROAD RAGE AND CANT CONTROL YOUR LITTLE EGO.

I'm an amateur woodworker and have been looking to improve the quality of building materials over…read moreand above what's available at box stores. I was intimidated by the idea of going to a lumberyard at first, but these guys were incredibly helpful, non-judgmental, and friendly. While I can't speak directly to their utility to contractors and professionals, I can say these guys were knowledgeable, professional, and helpful in the yard.

I shop here all the time and the employees have never been anything less than completely helpful…read more Great selection and the quality of the lumber is orders of magnitude better than anything you'll find at HD or Lowes. Prices are a little higher than the big box stores, but to me the quality is worth it - saves me an hour round trip drive to Peabody, and I'm happy that my money is supporting a local business that's been part of the Cape Ann community for years.

What are you guys, nuts? First off Ben T. from San Francisco: Over here you actually pay more for…read moresurliness in the older employees. It's like a luxury tax. And how in God's name would you know you were in New England, otherwise. And Allison S, Seriously? Home Despot? Yeah, cheaper sometimes. More stuff there, true. But help? Come on. You can get people in orange aprons to ask you if you're being helped. And then they help you by wandering around for 45 minutes looking for the one person in the store who knows ANYTHING and can help you. Local lumber stores are pros. Sometimes surly. But there's a reason builders use them instead of Depot and Lowes.

Save yourself a headache and go anywhere but here. The employees are not helpful or courteous…read more Snarky employees and clueless. I went in after being sent there by Timberline on a search for deck paint. I wasn't certain what kind of paint I needed but thought I needed oil based paint and was informed by the employee at the paint counter that Ace does not carry any oil based paint only acrylic. I explained that I had a very old deck and needed to cover the old pressure treated wood that was being scraped and repainted. After being ignored, then passed over to a new employee since it was his lunch break, the paint attendant employee sold me stain along with rollers and paint liners - staining an old deck is not appropriate and would not had enough coverage. I went home and was immediately told by my partner that the stain would not work and that we needed something with a primer included. Given I have not opened the can of paint I thought I may be able to return it and get the right stuff which was absolutely not allowed apparently. When I went back in to talk to Ace in Gloucester to try to rectify the situation I was greeted with clueless employees who called the team leader up to the counter who called the paint department who called up another woman. How can a team leader, store manager, department manager not be able to assist and also say that the stain was the correct deck paint? I bet if I were a man they would not have been so patronizing and rude. After explaining the situation to 5 people, I left the unopened can of $55 stain, my receipt with them and left the store and I will never go back to this Ace Hardware. What a shock since I have been shopping at Ace for many many years just not the one in Gloucester. They are horrible. Now I am back online trying to figure out what kind of paint I need to for the old deck - is Hometown Ace a Hardware store? Shame on this store manager - If this review does get read by an owner please please focus on training your employees correctly and tell your employees to hold the snarky.

Always helpful and friendly! Special order under mount bulbs for cabinet lights and then hand…read moredeliver to my house? No problem! Build a grill to order and deliver it to my deck? No problem! Take returns with push back? No problem! I wish every store was this friendly and professional!

This is an excellent source of welding equipment and gases…read more Their prices are fair, their knowledge is practical , and their friendly service is a joy. I hope they can maintain this family business when it seems nothing matters except $$$.

I have been a customer for almost 2 years and I love them! They are friendly, professional and…read moreaccommodating. I highly recommend this family owned company. They go above and beyond.

Compared to the ACE store at Gloucester Crossing, the employees here are rocket scientists. Helpful…read moreand knowledgable, at the least the women I've dealt with, are responsive and notice if you're trying to look for something. The men tend not to. Forget ACE, forget Building Center, come here.

Super helpful without being overbearing. Answered all questions I had and let me browse about…read morewithout any time rush.

I have lived in Cambridge for 13+ years and never knew this place existed. What a gem! It's a…read morefamily owned business who cares. They offer personal attention, troubleshoot and were kind enough to orient me to the selection they had in their warehouse. From piling that was salvaged from docks in boston harbor to heritage white oak planks...it's as much joy as it is interesting.