Back in mid-July of 2021, I placed my husband in a memory care facility. After just 5 days I came…read moreto the realization it was not the right place for him at this time. I went to Memory Care of Westover Hills and asked for a tour of the facility. It was night and day difference in the ambience and staff from where I had placed my husband! They did have a private room available and were extremely accommodating considering the short notice, and I was able to move my husband there the following day! I am so comfortable and pleased with my decision. My husband had now been there about 10 weeks and I feel moving him to Memory Care of Westover Hills is the best place for him at this time of his dementia journey. His room is always clean, he is always dressed well, he's happy, has adjusted extremely well, made friends, and he never asks to go home, get out of there, etc. Their menu has a lot of variety and the food is delicious! There have been a couple times when I've found he is missing a pair of shoes, belt, etc. and the staff is amazingly fast at locating the missing items. The staff from the Executive Director, Director of Nursing, Marketing, Receptionist, Caregivers, Med Techs, Kitchen Staff, Maintenance, Housekeeping, etc. are all well trained, patient, kind, and always encouraging the residents to participate in numerous daily activities.

From the owner: Memory Care of Westover Hills is 100% dedicated to the individualized, focused care of our…read moreAlzheimer's and dementia residents, and their families. We offer specialized senior living for those suffering from Alzheimer's and dementia. Our all new state of the art facility is open and accepting new residents. Tours are available daily. We provide care environments for those suffering from the numerous forms of memory loss by offering a uniquely designed Care Program for each individual. Our doctors and specialists understand the importance of a personalized approach by providing customized programs that are designed to show the same compassion towards families as we do towards our residents, always with respect. You'll find our facilities offer a warm, comfortable and homelike environment with supportive services, nutrition-designed food menus created by chefs and staffed by dedicated, caring memory care professionals.

This facility offers all levels of care with the option of buying-in or renting. I lived there for…read more5-1/2 years and moved out recently after buying-in. I really thought this was the place I would live the rest of my life. I learned about Blue Skies in 2015 and compared it to other similar communities. Blue Skies remained on the top of my list over time. There are several things that prospective residents must consider before committing to signing a contract. The organization's business/finance practices are not at all good. Poor business practices include lack of transparency to residents regarding pricing of apartments/homes (it is a secret), and lack of coordination between various departments when moving in or out. In my case, I requested and was allowed an in-house move to a different apartment. I did have access to the "secret" apartment price list and assumed I would be paying the listed price for my new apartment. Imagine my surprise, after spending $2000 for a move, and just over a month AFTER my move, I find out the price of my new apartment is $257/mo MORE than what is listed on the price list. I never received any documentation before or during the move that informed me of the new rent rate - a violation of the contract that states a resident must be informed of any rent increase in writing at least 30 days prior to the new rate taking effect. Unfortunately for me, I did sign a lease addendum that showed the new price. PLEASE - do not do what I did! I almost didn't sign the addendum because the rent amount was much higher than I anticipated. I should have consulted an attorney then. I did do that later and found out that I should not have signed the addendum because I was never informed in writing of the new rent price. Also, there is significant financial mismanagement of resident accounts. I received 2 outrageous debits on a monthly statement. It was impossible to speak to or email an individual in the Finance Department to discuss my concerns. My voicemails went unreturned and emails never received a response necessitating my going to the assistant resident director for help. An issue regarding a $1369 erroneous charge was corrected, but only after the assistant resident director contacted the Finance Department - where he received an immediate pick-up of his phone call. Additionally, I had to confirm it was, in fact, an erroneous charge after the person from Finance asked: "Is she sure this is incorrect?" I was livid! The assumption from this Finance Department is that every entry they make on a resident's statement is correct, and it's up to the resident to prove them wrong. Currently, I am in the midst of attempting to get a refund of MY money for an incorrect rent overcharge for November 2025. Despite disputing the amount of this debit via my bank, Blue Skies Finance states that I approved the amount. I DID NOT! Because of their response to the bank stating this, my bank closed the dispute. I'm currently exploring other options for getting this corrected. And just know that rent money is not all the money they actually owe me. Please, just be VERY CAREFUL if you decide on Blue Skies as your next home. Look at other continuing care communities in the San Antonio area. There are also very nice 55+ communities in the area, with more being built. Blue Skies prices are the most expensive, or close to it.

This is the place. My 93yo mother broke her arm and had to go from the hospital into rehab. I…read morechose this facility because God is good to me and led me here! This will be a long review! Driving into the complex there is a gate guard so you have to have a specific purpose or appointment to even enter the premises. As you walk into The Mission, which is the building where my mother is, there are more security measures in place. The doors are always locked and opened by ringing reception. Then you must stop at reception and sign in electronically so you can be issued a pass. You know what there isn't!?! Adult diaper smell! Hospital smell! Old people smell!!! It is set up beautifully with separate halls dedicated to different attend to different issues. The level of care is second to none. EVERYONE is kind and pleasant. I have seen more humanity and patience here than ever before in my life. The level of dignity they treat the patients with is heartwarming. Their attention to detail is such a welcome quality... there are not enough wonderful adjectives to describe my experience with my mother here. I know there is independent living, assisted living, memory care, skilled nursing and rehab here.. I think they also offer palliative and hospice care. If you have a loved one that you find yourself needing help with, I highly recommend this facility!!!

All that glitters is not gold. The residents are BSTW.'s greatest asset. Staff are friendly and…read morealways willing to help. Dining experience is repetitive and lacks consistency and quality. Upper management often appears clueless as to the decisions made concerning day to day living and how those decisions directly affect resident quality of life. I would suggest you talk to a variety of residents when you come to check the community out. I would also visit the care facilities and check out the reviews. Last but not least, have your attorney preview any contract before you sign.

We lived at BSTW for 7 1/2 years. It wasn't perfect, but it was acceptable. The staff and the…read moreresidents were fabulous people, and I miss them all very much an wish them well. However, executive-level decision making was pro-management, and NOT pro-resident. The CEO announced weeks prior that he was closing down skilled nursing at the West campus, and all current residents in skilled nursing would be moved to the East campus about 8 miles down a busy highway. My husband I moved to a CCRC so that we could be TOGETHER as we aged. However, with this new scheme, if one spouse was healthy and the other required skilled nursing, the couple would be separated. Some affected couples no longer were able to drive, making this difficult. Residents could no longer just walk within our campus to visit the other spouse. We decided to move, because if they take away healthcare despite residents' calls to change his mind, what will be next? So I'd caution anyone to do more research and ask the hard questions before signing on the dotted line. And I read that according to US News and World Report, they have gotten some sort of #1 rating, but just know that where we moved to, our healthcare facility continues to have a five-star rating from the Centers for Medicare and Medicaid. And the ARC is ACTUALLY a CCRC -- independent living, assisted living, skilled nursing, in-patient rehab, and memory care -- all available at the same campus. Imagine that!

Such a warm and welcoming community the second you walk in the door! Ashley the Executive Director…read moreis very knowledgeable and you can tell she loves the residents

From the owner: The Grandview of Westover Hills provides a beautiful senior living facility and memory care unit in…read moreSan Antonio, TX

If you are considering placing a loved one in Landon Ridge's Pathways Memory Care and are unable to…read morebe present every day, there are some important things you should know from our personal experience. My father was a resident in Pathways from October until his passing in May. He was only 63 years old. During his time there, we encountered repeated and deeply concerning issues that other families also experienced. 1. Financial Mismanagement Despite repeated requests, we were never provided invoices during my father's stay. Charges frequently increased without explanation, and management was consistently unresponsive to emails and phone calls. We at one point were told we owe thousands of dollars without ever knowing why. Yet after their audit, it was confirmed that we did overpay by thousands of dollars--yet we still lack full transparency or assurance that all overpayments have been identified and reimbursed. We never figured out what was going on. 2. Medication Misuse and Chemical Restraint We witnessed multiple incidents of medication errors, including staff administering the wrong medications during my father's panic attacks--sometimes giving him medications meant for other residents. Even more alarming, there were repeated reports among families of chemical restraint practices, which are illegal in the state of Texas. We are one of those families. Families were often told their loved ones were "aggressive" and required additional medications or private caregivers--an added, unexpected financial and emotional burden. We were part of a family council where these issues were openly and frequently discussed by multiple parties. 3. Living Conditions The condition of my father's room was unacceptable. Food would be left on the floor, his incontinence accidents were not cleaned up in a timely manner, and the room was consistently dirty with sticky floors, gnats, and flies. This was not an isolated occurrence. We had to clean his room every day. 4. Falls and Neglect Falls often went unnoticed and undocumented. If not for the camera we installed in his room, my father could have remained on the floor for hours after some of his falls. I had to visit at night on multiple occasions to address why he was not dressed, not medicated, or lying on the floor without assistance. 5. COVID-19 Mismanagement During the height of the pandemic, Landon Ridge failed to report COVID-19 cases to the state as mandated. My father, among others, contracted COVID during this time and his health rapidly declined thereafter. Several residents, including ours, suffered serious falls linked to post-COVID complications such as vertigo, and there was no increase in supervision despite known fall risks. 6. Retaliation and Administrative Negligence There is a clear pattern of retaliation from management. Families who raise concerns often report decreased attentiveness to their loved ones' care. In our case, the head of nursing barred our hospice nurse from seeing my father on the very day he was transitioning--reportedly "due to a personal grudge." We were never consulted or informed of this decision, which left us blindsided during an already devastating time. This individual has also been known to expel families from the facility with little or no warning, particularly those who raise concerns or question care practices. Families are advised to have a backup plan if they advocate for their loved ones. Families have reported to us that they were given as little as five hours to vacate. 7. Corporate Indifference When we escalated our concerns to corporate management in Fort Worth, we were dismissed. I was told, with little professionalism, that the reported issues "never happened" and "couldn't happen." Days later, corporate staff arrived at the facility and openly criticized me to other staff members. If you are considering Landon Ridge Pathways for your loved one, please do your due diligence. Many families who experienced similar issues are unable to speak publicly but wish they could. If you would like clarification or more information, I am open to sharing our experience. Families deserve transparency, safety, and respect. We did not receive that at Landon Ridge.

Our 82 year old aunt, who is a widow, recently moved to San Antonio to be near her 91 year old…read morebrother. Initially she selected a one bedroom amazing Landon Ridge Alamo Ranch Assisted Living & Memory Care apartment community. This review focuses on this assisted living facility and its absolutely amazing staff. First off, you will know that you have been blessed or have received amazing good fortune if you meet and work with the Sales & Marketing Director, Ms. Lauren De La Rosa! Ask for her by name if you go visit. Lauren is the kind of person, that just genuinely cares about everyone! She is gifted with the ability to really listen and understand your concerns and needs. Lauren goes well above and beyond all expectations. In example, during our meet and greet conversation I vented a little about several challenges we were having with other entities and organizations related to our aunts new medical challenges. Things which were absolutely not related to Lauren's position at Landon Ridge. Our meeting concluded, and my wife and I left, feeling very happy and grateful to have found Landon Ridge. Lauren shocked us a few hours later, when she called us after her work day, to let us know that she had done some research online related to the unrelated challenges I had mentioned to her earlier! She explained what calls she had made on our behalf and also what resources she had found for us online. She then sent us an organized, easy to understand summary via text. The information which Lauren provided would have taken us days to find ourselves, that is, if we were even able to find it! I can not emphasize enough what an amazing human being Lauren is and what an ASSET TO LANDON RIDGE she is. By the time our aunt moved in, everyone on staff made a genuine effort to go meet her, and to let her know they were always ready to assist her in any way. Our aunt said she needed to have her personal TV and cable system put up, and literally it was done first thing the following morning! The staff made sure to introduce our aunt to the long time residents that liked helping new residents transition into assisted living, and from day one she had lunch buddies, and our aunt was smiling and ecstatic! Tragically the pre-move in medical results have now come in and we have discovered that our aunt has a progressive, condition which will require full time medical services, well beyond any assisted living facilities scope. This is tragic on a physical health basis for our aunt, and also on an emotional basis because she absolutely loves the Landon Ridge community! It is such a special place, that our suggestion, for anyone in the San Antonio area, who is able to choose an assisted living facility, is please go meet Lauren, take a tour through the facility, (it is more like a resort than a facility), stop and chit chat with the residents you see, and you will find that it is absolutely the place to be. The Executive Director of the facility is Madison Parker, and she runs an amazing operation! Every time we visited Landon Ridge, Madison was actively engaging with employees and residents throughout the facility. She is an executive who leads by example, and who is always easily found if you need to speak with her. At one point, I spoke with one of the staff members that distribute medications, and asked her "off the record" if she liked working at Landon Ridge and under Madison. This staff member literally lit up with a giant genuine smile and said she loved working there and that Madison was amazing. I later asked another staff member the same question, and he also immediately lit up and smiled confirming that it is great group to work with. Clearly, Landon Ridge Alamo Ranch Assisted Living & Memory care have made a commitment to amazing resident service, and they invest in quality staff and leadership.

This is an outstanding group / team of care givers that I hired to help me with my Dad. Honest,…read morecaring, thoughtful and always willing to help my mom as well as their main assignment, my dad. I wouldn't hesitate to recommend them to anyone.

From the owner: Homemakers Unlimited provides assistance to seniors in a facility or in the comfort of their own…read morehomes. We specialize in non medical home care services with qualified staff in the fields of Dementia, Alzheimer's, Hospice Crises, Stroke Patients, Diabetic care, Parkinson's and other specialized care required. We offer care 24 hours a day 7 days a week, flexible schedules to meet your families needs and are proud of the continuity of care we give to all our clients and families.

They charged me over $8,000 to stay with my husband from 7 pm to 7 am about 8 times then told me I…read moresigned an agreement for over 3 weeks. They need to be reported about how shady they are

This company provided Respite Care for my Daddy who died from Parkinson's…read more The staff was terrific for my Mom and us kids! Special thanks to Jen and Angela

Very displeased with service from Synergy Home Care for numerous reasons. After several months on…read moreservice for bathing attendant Monday through Friday, today September 5, 2025 I discontinued service. Previous calls to Synergy with complaints were not addressed. Attendants would come into my home and pull out their cell phones and play games instead of having any eye to eye contact or any communitcation with me as their client.

You need to review and check on the actual people who are the caretakers.They use my parents home…read moreto do their crafts and play games.They don't watch my mother when she's sitting in her chair give her crap like cookies when she needs a snack and don't use a plate (lazy piggy).They are told to follow a schedule for getting her up to make sure she eats and takes her meds on time.They change the meds to be given to a different time that's fits their needs ( stupid these need to be given at a certain time for a reason!! I'm a pharmacist I know).They don't bathe her like they should or make her brush her teeth and keep giving her sugar and crap instead of nutritious meals.Wonder why she eats like a horse when I go to visit her.Quit sitting on your asses and do your job or find another.What the hell is this company hiring? Training..... appears non-existent.This is Synergy Wisconsin to be clear Waushara county.Its bad when you know the other caretakers are commenting on the shitty ones your parent is paired with.Get it together or get a lawsuit.Certain caretakers should be paid less,Than the superior ones.Do your job ! Follow the plan.My mom had several falls because of lazy incompetence.Oh I guess I should post a photo of the caretaker sleeping in the chair snoring with her arm hanging down when we came back from the grocery.Hope she didn't miss my moms calls ( and quit lying).When we go to visit they think they can shirk their duties and are more interesting in what we r doing than what they should be doing.Piss poor people do your JOB!Tired of feeding them too.