I had two transactions with them in the last month, a purchase and a repair. The new watch is…read moreBEAUTIFUL!!! And the repair was faster and a better price than other places. Also, working with Amanda was a delight. I hope to work with her, and Wingates again!

On 17 September 2025, my wife, purchased watch inventory# C52383 (a Breitling watch) from sales…read morerep: LG (Invoice #117483 attachment #1). Assuming the watch was fully operational, my wife kept the watch safely in the box until it was presented to me as a wedding gift on the afternoon of 10 October 2025 - the night before we were married. On the evening of 10 October - approximately 2 hours after I first put the watch on, the black bezel ring fell off. To prevent creating stress for my wife during our wedding the following day, I used a small piece of two sided tape to stick the bezel ring back on. I also went to multiple watchmakers to find a better fix, but none were available. Following our wedding, on Monday 13 October 2025, I went into Wingate's Quality Watches store (12900 Preston Road, #1010, Dallas, TX 75230), and I explained the situation to the woman at the window - who took the watch and confirmed that the bezel ring was, in fact, broken. I initially requested a full refund, and according to the woman - after consulting with the back area - Wingate's would not provide a refund: "local in-store sales are final and not eligible for return." I let her know that we would be considering litigation based upon frustration of being sold a broken watch - particularly as a wedding gift. Once we departed your store, I immediately took the watch to the nearest Breitling Dealer, and they conducted a full analysis of the watch conditions - and they produced the attached diagnostic and quote for "necessary operations that must be carried out to ensure that your watch operates correctly" (attachment #2). This owner, Robert Wingate had the opportunity to make this right, we were not asking for a refund, but to simply reimburse for what was broken. Mr. Wingate refused to acknowledge the broken watch, and simply said we will "glue" it back together. Additionally, the box and paper work did not match the watch- as stated by Breitling company. After multiple opportunities and persistent emails, this review and other reviews to other sites will be published to the public. We are writing this in efforts for other consumers to not be taken advance of as my wife has been. Paperwork from Breitling has been attached for other consumer to be aware of the poor condition of the watch, the poor leadership of this company and its owner. As stated by Breitling, the watch was in poor condition, not only the bezel was broken This company is NOT an authorized dealer for any high end watch. Buyer beware!! Regardless of how this company responds- we have all email communication for anyone who is hesitant in working with this company.

Googled a nearby watch store and this business came up. Took a vintage watch to have additional…read moreholes punched holes punched in the band. Joseph was helpful and accommodating. Will return for future needs. Thank you, Joseph!

Very professional and accommodating for quick service…read more Reasonable prices for a battery and watch band. Thanks!

Took a minute to find (no exterior signage) but they do fantastic work…read more Brought in my Breitling Montbrilliant in to compare costs of a broken stem repair. Had two very different (high cost) quotes by two separate repair shops (will remain nameless) and the folks at Central Expressway helped me out for much, much less. The office itself is a little cluttered but they are extremely knowledgeable and trustworthy. This watch has a good deal of sentimental value to me and I am very pleased to have it back in working condition. One thing: They only accept cash or check so be aware of that when picking up your watch.

Great little shop that took time and care getting my Omega Constellation cleaned and calibrated…read more They know their watches, stand by their work, and are highly price-competitive, especially as watch repair increasingly becomes the domain of a small number of expensive specialists. Availability is generally MWF late morning through afternoon. Recommended.

I came into this store needing to replace a watch band and Scott went above and beyond with his…read moreservice. Scott was friendly, knowledgeable, and funny. We will be back! Thank you Scott!

What a find, a very nice gentleman helped me with two watches that needed new batteries at the…read moreshop. A pleasure to chat with him as he checked them out, and I gave the watches to a deserving nephew. Take your watches here! You can't go wrong.

I had been looking to purchase a new Rolex/Cartier time piece and went to every Rolex dealer and…read morecould not find what I was looking for (41mm Submariner/Datejust)... I was sent Anthony's information from a friend, he made an appointment with me and was extremely transparent and knowledgeable. He showed me the exact watch I was looking for, in multiple settings... WITH original box/papers and links, he resized the watch for me and I was able to make the purchase I wanted. I will 100% coming back to him for all my watch needs. Highly suggest/recommend Gentlemen Timepiece's if you are looking for ANY high end time piece. Phenomenal service in Dallas, Tx

Terrible, Terrible experience. If you have even the slightest interest in purchasing a watch, you…read moreare better served going elsewhere. I wouldn't trust them if I was purchasing a Timex.

Love my new A.D. in Fort Worth…read more Lani has been my salesperson; super knowledgeable and very friendly and helpful. Never felt rushed or pressured, that's what I like, gives me time to make a decision (though I'm pretty impulsive so doesn't take long. ha). I just bought a beautiful Tudor BB68 and an Omega Aqua Terra 41 with a truly stunning turquoise dial, lots of compliments and I've only worn it twice! Manager came over and introduced herself last time and gave me a really nice Tudor umbrella which was a nice bonus and made me feel appreciated. Now on the "list" for a Yachtmaster 40 Rhodium. Hope to get a DJ Purple for my wife after that and I got my eye on the Tudor BB Pro, just hope they come out with it in a 42 like the Rolex (it looks very similar) because 39's are a bit small for me. Tudor is fantastic btw; top quality movements, extremely high finishing and 1/2 the price of big "R". Look forward to many great watch purchases in the future. Steve

Jesse provided excellent service. He took the time to show me everything I wished to see and try…read moreon. He was able to tell me a ton about the watches and provided accurate information, with the expectation of being allocated a high-demand timepiece. No, games just honest information. I felt very welcome at Bachendorf's Galleria with multiple people offering to help. Highly recommend you visit to find the perfect watch.

Great service, price and turnaround time (4 working days) to replace the face on my Rolex.read more

My vintage Rolex Air King had a small bit of water in it. Before they worked on it they charged my…read morecard over $600. I had it for just a few weeks and yesterday (6/3/26) it stopped. I decided not to take it back because I just don't feel comfortable letting them have it again. I'm not certain their techs are Rolex certified. Now it's on the way to Rolex in Florida. If you have a Rolex you may want to think twice about letting them service the watch.

I got my watch battery replaced! Didn't need to leave it for battery replacement- done while we…read morewere there! Quick and friendly! Will definitely go back!

Elite Jewelers did an amazing job restoring an old ring of my wife's that had been broken. They…read morerepaired it beautifully, polished it until it looked wonderful again, and even presented it in a brand-new box. That extra touch was incredibly classy and made the whole experience feel special. Everyone was friendly, knowledgeable, and clearly very skilled at what they do. I could not be happier with the result and would highly recommend them!

We have bought several watches form this location, Tudors, Cartiers, omegas and Rolex. Curt is our…read morego to salesperson here every single time, he takes his time to show you the pieces, no rush approach, answers questions in a friendly manner, the whole nine yards. Vigel, the store manager, is also a great person to talk to and handled an issue we ran into with one watch gracefully. Highly recommend these two!

I've purchased 6 Rolex watches from another store and I was looking to buy another one. The Plano…read morelocation is not far from my house, so I figured I'd give my business to this store. I requested a specific watch that I was looking for and the senior sales associate said they didn't have it. She asked if I wanted to fill out an application so I said "yes" and they she proceeded to say that "you aren't going to get it, even if you fill it out". She doesn't even know me. Why ask if I wanted to fill out an application then? I literally just turned around and walked out. I'll definitely go back to giving my business to the Highland Park store and never go back to this Plano store. If management is reading this, they can blame that senior sales associate for this review.

This is a very cool story that proves that it just makes so much sense to be honest and kind to…read moreyour customers... My daughter and I found ourselves at a business meeting at Marriott Hotel in downtown Dallas and she asked me to help her with fixing two of her bracelets. I took them from her, went to the front desk to grab an envelope to take them with me securely. The hotel front desk lady saw the bracelets and asked if I had a problem and recommended that I take them to the nearby Plaza Fine Jewelry store. Once at the store, I met the sweetest people you can find. They opened and worked at this store for over 40 years. The owner looked at the bracelets and in a matter of minutes fixed them. He refused payment for fixing one of them because it was just "not that big of a deal". While waiting, I was chatting with these folks, and they shared their life story, and I shared mine. It was a very nice, warm, and cordial experience. To kill some of the time I was asking questions about some of the pieces, and it turns out that a lot of them are handmade at the store and therefore unique. Then I moved to check the watches they sell and because I felt so good about my experience I went ahead and bought a Rolex for my wife. This is how business should be conducted. Because this team is proud of what they do, are very good, kind, unassuming, nice, and simple, something that was a quick bracelet repair translated in a sale of an expensive piece. I strongly recommend this place and will definitely stop by next time I am in Dallas.

Abe is a craftsman. Very committed to the art. He worked w me to create a beautiful piece mixing…read morelegacy jewels with new additions.