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    Grand Cascades Lodge

    2.6 (259 reviews)
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    Hot tub
    Alice O.

    I loved this lodge! The place is not cheap, but it is beautifully decorated, crown moulding everywhere. Our room had a fireplace, bed was comfy. Bathroom was huge. Full kitchen area and a balcony overlooking scenic mountain, or hills. The bar had lovely truly professionally made cocktails. We had burgers there. Perfect. The brunch had every breakfast food you could think of. Juices, smoothies, omelette station, coffee was good. Outside there was axe throwing with a very patient guide, a little Santa wooden cabin. Lots of photo ops. The Biosphere was pretty, with plants and a large slide and pool. There was a large hot tub that went indoors and outdoors. There was also an outdoor heated pool. Waiters took orders poolside. I had a massage that included a salt foot bath afterwards. And a steam room. Top notch.

    Michael L.

    This a great place for R&R!!! Grande Cascades Lodge has a really nice pool & jacuzzi. The staff here is amazing & very friendly! The Nappa room/ wine cellar takes you back in time to the good old days!!!

    View from a fire pit area near the pools
    Kristen B.

    My husband treated me to a stay here as an early birthday present, and we had a truly wonderful time! Our room was ready hours earlier than we expected. When my husband made the reservations he mentioned it was for my birthday, and every employee we interacted with, including checking in, wished me a happy birthday It was very sweet and you can tell they make a real effort to provide top-notch service here. We had massages in the spa, which were INCREDIBLE. It's a gorgeous spa, and our technicians were just excellent. After the spa, we had lunch at the Crystal Tavern, which is one of the on-site restaurants. Very cool vibe, great food. We then changed and went down to the pool. We swam in the heated, outdoor pool while it rained on us a bit, which was cool lol Very relaxing! We also checked out the indoor pool and hot tub. We enjoyed the breakfast buffet the next morning, which we had a credit for as part of our reservation. I could eat breakfast food all day long anyway, but this buffet was pretty great. We were stuffed! Since we had a late checkout time, we were able to casually stroll around after breakfast, no rush. The grounds are just stunning. My husband is already talking about going back to golf sometime. Before we left, we were delighted to meet some farm animals that come once a week via a local farm, which is right up my alley lol Petting goats? Yes please. We will absolutely be back, likely during the even warmer months in order to take advantage of the various outdoor activities that take place. I can't recommend this place enough!

    Breakfast and coffee shop
    Jeff S.

    This is a great place to go if you like to golf and/or spa services. Also, seems to be pretty kid friendly. It is in the middle of a private community of home owners. The surrounding community probably rent their homes for most of the year. I experienced no issue with any home owner on property. The grounds are extremely clean and everything is easy to get to from activities to dining. The room we got was on the higher end, but still very clean and had everything you need for a comfortable stay. The food and drinks are expensive, but not too different from other resorts of this caliber. The staff is just "ok". I did run into a few exceptions here and there. But overall, a lot of the staff were foreign and did not possess the high level of customer service I would expect at the prices they charge. The majority of the interactions I had seemed like I was inconveniencing them or they were annoyed I was even asking a legitimate question. Now, digest that last statement with the understanding that I am a service connoisseur. Not that I am rich or snooty, I just expect the same level of service that I would myself provide if I was in the other persons shoes. This place really is nice and is only 25 minutes from the Hudson Valley (Minisink) area. Update! If you are thinking about booking one of their spa packages..don't! I did and was allotted a certain amount of credits for the spa. There was a remaining balance of credits that are not enough to actually get a service performed. I asked if those credits could be applied to my room as a deduction or even applied at the spa for a retail item. They advised yes it could and the front desk advised that I could just use them at the spa for retail. When I went to the spa they had no idea what I was talking about and called the front desk were they were told that I could not use the credits for anything other than a treatment. Also, there are nice terry cloth robes in the rooms you can use. A note on the robe says they can be bought at the front desk for $60. When I went down to the front desk to inquire, I kid you not, I waited for 58 minutes before someone at the front desk came out from their office to help me! It was 6am and they were probably doing paper work. But if you are going to abandon the front desk for that long you have to put a bell out or something. I could have probably yelled for help, but I was conducting an experiment on how long it would actually take. When I was eventually helped, I was told they only have spa robes which are $120! Another little tid bit of info..if you are a morning person and need coffee and not the crap coffee they have in rooms, then beware that they do not have coffee available until 7am when their coffee bar opens. Also..the coffee is horrible and grossly overpriced. I am debating if I should drop the review to 2 stars since the service level is really sub par. I will follow up after my dinner tonight. After sleeping on it, I decided to keep the review at three stars. There is no reason to stay more than two nights though. If your going for a wedding and staying overnight, you should be excited since the venue is perfect for weddings. Plus you are probably getting a discount on the room. If you golf, then you will probably love the place, since it has everything a golfer needs. It has a nice club house, store, carts, driving range, putting greens..everything a golfer wants. For everyone else, maybe look somewhere priced more moderate, since the prices associated with food and lodging are not commensurate with the experience you will have.

    Blueberry Scone
    Dawn S.

    I had to go back to Rosebud Roasters for the Blueberry Scone. As expected it is delicious. Sam and Brock were friendly and gave attention to detail even heating up my scone and topping it off with butter. Perfect start to the morning!

    Pasta from the spring bistro not that great
    Michelle L.

    Was disappointed by our stay at this resort. Went here for a bachelorette and felt that it was over priced for what we were getting. Overall disappointed with the level of service we received. Expected a lot more for such a pricey hotel. Food We were disappointed by the food at various locations at the resort. They didn't have very many vegan options at many of the restaurants and often they were not great even if they had them. Throughout the resort we got terrible service at multiple restaurants. We ate at Crystal Tavern and the Springs bistro. For Springs bistro they were 30 minutes late on our reservation and almost made us late for another reservation we had. The coffee place is also super expensive over seven dollars for a vanilla latte with oat milk. That's more expensive than Starbucks. The food throughout was over priced for the quality and didn't have great vegan options. Rooms The room suites for six people are nice but over-priced. They have a kitchen but no microwave only a oven and stove and toaster. They didn't give you any oven mitts so I had to use a towel to get things out of the oven and almost burnt myself because the towel is very thin. They also only had one sheet pan and provided soap but no sponge. The beds were comfortable and the bathrooms were very nice and spacious. This week had lots of good places to sit and socialize. Spa The most enjoyable portion of our trip was at the spa. Where we got massages. The spa is very nice and our massages were high-quality and relaxing. Out of everything this was by far the best. We really enjoyed the steam room after our massage. Amenities We enjoyed the biosphere pool although it did seem a little small for the size of the resort. It sometimes did get a little crowded. The pool has a fun waterslide some pretty waterfalls and a spa, sauna and steam room. They also have a pool that is outside that is heated. I just wish the temperature was a little warmer for when it was snowing outside. You could only stay in that pool for so long because it was so cold and windy outside if they had made it a few degrees warmer it would've been more comfortable. It was fun to go to the outdoor pool and then run back inside to the steam room we really enjoyed it. Activities We were hoping to do a number of activities at the resort. But unfortunately the majority got canceled due to weather on Saturday. On Sunday we weren't sure if the activities our group was doing were canceled. We went down to the front desk to ask and the woman was very rude and said she would let us know. Our activities were within the hour and we really were trying to figure out what we were going to do the fact they didn't know whether they were gonna have the activity was frustrating. The cabaret night was fun, the guitarist was really great the singer was amazing and the comedian was OK. I think it would've been better to lower the price and pay for each of your drinks or appetizers rather than having an open bar. I know our group did not get our moneys worth and I wish there was an option without an open bar. Also the seating was very uncomfortable and we were cramped into our seats as a big group.

    Nature walk

    It's really unfortunate that I can't give this resort a higher review. I was super excited to visit and take in the sights as the photos are so lovely, but we had quite a rocky visit. Our trip began when we parked in the garage and all of the lights went out. There was a power outage which ended up lasting over two hours. The parking garage was PITCH BLACK, and none of the employees talked to us and updated us on the situation. It was honestly terrifying. We didn't know if the the elevator even worked, so we risked it and got to the room eventually. I understand there's many bugs because of the tons of greenery, but a spider was there to welcome us to our room and we had about 5 flies visit during our 2 days. The electricity came back after we went to the pool and waited for a bit. This was after using our phone lights to navigate the pitch black hallways. There was some decent staff experiences had, but also some poor ones. A highlight for me was the farm visit. The employee working there was super informative and kind. Unfortunately this wasn't a common occurrence. The employee at the cafe was quite rude to us and seemed like she'd rather be anywhere else. The recreation employees at the marshmallow roasting were on their phones and didn't say anything as children burned their sticks in the fire to play. I do think it's a parents' job to do that, but it was a questionable scenario. Lastly, there was some room issues. The toilet seat almost unattached when we first used it and had to fix it. The shower had no lip to stop water from going all over the floor. Lastly, the bathtub's drain stop didn't work. I had to place a cup upside down on the drain just to take a bath. Considering the room is over $600 a night, shouldn't these be working? And shouldn't there be generators for elevators and hallways? Finally, everything here includes costs. You already spend $500+ a night for a room, but drinks at the pool are over $12 each even without alcohol and gratuities are included without always being informed. And nobody tells you until you get your bill that the $30 breakfast credit doesn't work if you're a part of a convention/business trip. They also charge over 3% to use a card, but they only allow card in places! It's a shame a place with such massive potential could fall short. You're better off spending the thousands you'd spend on a 2 day weekend trip on a flight to a resort down south or elsewhere.

    Tiara waiting for me for my bachelorette...but where is the sash!?!
    Nicole H.

    So let me first start off with I had my bachelorette party here back in March, and it was EXACTLYYYY what I wanted. Girls spa weekend with wine tasting, and we had good laughs the whole way. The resort was beyond beautiful, even with a bit of snow on the ground (but because of the lodge hotel i didn't entirely hate the snow for once). From pics on the website, it looks so beautiful in the Fall too. My only complaint overall was the service, which I'll get into. I helped my sister (my maid of honor) with narrowing down our options for where to go, and it took us forever to finally rule out the other option and decide on this solely because of price. It was killing us and we couldn't imagine my group of friends being on board. We finally decided to give girls the option to participate or not in the spa, which changed the price dramatically, luckily. Spa package meant an extra 130$ per girl, so about half my girls were okay with that. Check-in took FOREVER. I had my car running waiting for valet for probably 20 minutes.. shut off my car and waited some more. I thought we were waiting for a bellboy to help bring our luggage to our room but no such luck because we ended up doing it ourselves. Fine. But then waiting for a shuttle took forever too. Needless to say we were 20 mins late to our wine tasting, but they were understanding. On to the good stuff. Cava winery is a shuttle ride away- they say it's "across the street" but it's actually insane how large the premises are so it is not walking distance whatsoever. We had a wonderful 9 flights of wine along with lunch- I will review that on their page. We got back to the suite, and it was wayyyyy larger than I was expecting considering they said only 6 could fit in there! (We got two additional smaller rooms for the rest of the girls). Full size kitchen, dining room table, living room with fireplace, balcony (WITH FIREPLACE TOO!?), 2 bedrooms, and one of those huge ass bathrooms that's bigger than my childhood bedroom. It was the perfect "party room" where we didn't have to worry about noise because our suite had its own side of the hallway, and so much space for 12 girls to comfortably hang out, play games, play music, etc. We ventured down to the pool, which is absolutely beautiful and was a selling point for coming here. Indoors but you feel like you're somewhere tropical with the greenery. And the hot tub in a little cave, along with a water slide- positive we were more excited than the kids even. All weekend long we kept calling the front desk asking about the bachelorette sash that was supposed to be included in the package - I got the tiara but I would have preferred wearing the sash. The front desk kept saying "we will call you back"....and then never following through. This is what I mean about their service.. seriously?? But they did have the sign for "Nicole's bachelorette" on the doors, strawberries / champagne, and welcome hotel bags which was a nice touch. The food at the restaurants on premises were really good. We went to a steakhouse Saturday night in this hotel then took the shuttle Sunday to Kites at minerals hotel for brunch. I got risotto for dinner and short rib grilled cheese for brunch...yum! Because of the snow smores by the bonfire was canceled..I was super looking forward to this (yes I'm basically 5). But I'd definitely encourage checking out the events calendar because they have some fun stuff going on! I also didn't realize until our drive home they had snow tubing (and skiing) nearby...would have loved to somehow fit that in but maybe next time! The spa was wonderful .. Probably one of the nicest spas I've been in. Champagne, macaroons, robes/slippers. and great service here. But while we were at the spa, I wanted the girls who opted out to do the yoga class at the fitness center. We asked the night before where the class would be and the staff had no clue..we wake up the next morning for it and the instructor never shows up! This was embarrassing considering I encouraged some of them to wake up for it. Checkout was another disaster.. luckily I didn't deal with the financials since it was my bachelorette but the people at the front desk were unclear with my sister on what she owed for the final bill. It was pages long and even the person checking her out was confused about it. She went home a bit uneasy because of this but luckily it cleared up when she spoke to them again. So the activities and the resort were amazing...just yikes when it came to the service. I'm so glad I still had the best time and everyone else did too. I would definitely recommend it for bachelorette parties, but for a romantic getaway or like I told my parents..I'd look elsewhere.

    Kit C.

    Did the play and stay package. Room was very nice. Very clean and bedding was very comfortable. Had a view of part of the golf course. After check in. We had the wine cellar tour, was very informative, learn a few unique stories, a fun experience. Then our group had the five courses meal in the wine cellar's only dinning table. Very cozy. Instead of wine pairing, we opt to bring our own wine, corkage fee was $50 per bottle. The food was amazing! See picture menu and foods. All arrangement was made a month prior to our stay. This package is on the pricy side, but it is well worth it for this wonderful experience! Had breakfast at the Crystal Tavern. Service was exceptional. Hot coffee and egg Florentine was a great start of the day before the round of golf right on premise. Wild Turkey is one of the six of Crystal Spring Resort. The "basin & ridge" design make it an interesting and challenging round. Pace was good. Overall a great staycation!

    Santa's corner
    Rose S.

    We just got back from our Holiday weekend getaway at the Grand Cascades yesterday and are feeling the vacation blues. Although our initial booking started with a few hiccups and a bit of stress, once we were there, everything was amazing. We stayed in a one bedroom suite on the 5th floor which was fantastic. We had a full bathroom with a shower, jacuzzi tub, and heated floors. I need heated floors in my house! The kitchen was pretty stocked with all the basic pots, pants, and dishes which we used for breakfast in the room for the kids. The fireplace in the living was nice and actually heated our entire suite. It got so warm that we had to shut off our heat. On Saturday we had our Christmas family photo session. The photographer was a pro and so sweet. She was super fast and we actually received our photos by the time we got home yesterday. She sent us 8 photos and they look amazing, like holiday card quality! During the day we spent it at the Biosphere heated pool. It was surprisingly not as crazy and crowded as we expected. There was the usual annoying folks leaving the towels in the seat to save when they wont even be using it for hours. We actually ended up moving their towels and no one even showed up for our entire time at the pool. The pool has an outdoor heated jacuzzi area, an indoor jacuzzi, and wet sauna (easy to miss), and a dry sauna which were all aaaaammaaazzing. We enjoyed our food at the pool cafe but a lot of the sandwiches were sold out. At night we enjoyed the Christmas Corner. We waited in line starting at 5:30pm for the carriage ride but the wait was taking forever. Eventually we decided to take the 5 minute walk and took the carriage ride back which is what we should have done from the start. The Christmas Corner is so well decorated. The kids got to take a photo with Santa with no line, see a bunch of the farm animals, drink hot chocolate and roast some marshmallows. Sunday we enjoyed the breakfast buffet at the tavern with soooo much food including pancakes, french toast, waffles, omelette station, yogurt station, smoked salmon, dessert bar, eggs benedict just to name a few. I wish my stomach was bigger so I could have ate some more! We all had so much fun at Grand Cascades and are sad to be back. Can't wait for our next visit!

    After reading all of the glaringly negative reviews, I was a bit leery about booking a "staycation" summer weekend with our 2-year old daughter. I'm so glad we overlooked those reviews and went ahead with our trip. We had the most wonderful time. I don't provide reviews very often, but felt compelled to leave one after having read so many poor reviews that were nothing like our experience. So here goes: From check-in to check-out, we were treated with kindness and professionalism from every staff member at the resort. Every. Single. One. The resort grounds are lovely and lovingly maintained. The views are breathtaking especially at sunset. The pools are also well-maintained and are supervised by lifeguards. Our suite was spacious and spotless. The housekeeping staff did a great job of refreshing our room throughout our stay. There was some wear and tear in the kitchen area and bathrooms that could easily be spruced up with a bit of touch up paint (minor complaint.) Amenities in the room were of good quality. There was also a safe in the room which we appreciated. We enjoyed the biosphere pool area and roasting s'mores with our daughter nightly (the hotel provides complimentary marshmallows and skewers.) We also enjoyed the live entertainment at night on the deck which was actually quite good. Our daughter thoroughly enjoyed pony rides and the petting zoo. All of these extras were included in the hotel rate. The hotel also provided a pamphlet at check-in which outlined available activities during our stay. We ate off property one night at Aquaviva (excellent) and one night at the Tavern at the hotel (good.) Service was a bit slow at the Tavern but our waitress was good and the bartender poured our drinks perfectly. The (nearly) included breakfast each morning had something for everyone --including freshly made omelettes. Susan at the concierge desk was exceptionally helpful and really went the extra mile to recommend the perfect farm to take our daughter to for peach picking this late in the season. We would have been disappointed if not for her great advice, as the other places we wanted to go to did not have picking available. Thank you, Susan! I appreciated that the property was sprawling enough so that you did not feel overrun by other guests. Plenty of loungers at the pool, always a spot at one of the fire pits after a short wait. There are a variety of activities for all age groups. This is a great place to visit if you are looking for a fun, relaxed family getaway. It can get a bit pricey, and you might have to wait a little longer for your meal during peak hours, but if you factor in the overall experience, it's totally worth it. For those who recommended visiting Great Wolf Lodge instead, I don't see how you could, there's really no comparison. Yes, you pay a lot more at the Grand Cascades lodge, but you also get a much more elevated family experience. We had so much fun, we're already contemplating our next visit.

    Kevin K.

    This place is beautiful. Went here for a wedding and I was definitely not let down. The entrance is beautiful and the ceremony was gorgeous. The food was awesome although the cocktail area was a bit small for the amount of people that attended the food was delicious. When you enter for the reception the ballroom is astounding. The acoustics in the area are great. And the dinner was fantastic. I got the color mignon and it was probably the first wedding I have been to in a while that was cooked correctly. The only thing that I would improve is the dessert. The area that they set it up was a bit crowded and hard to navigate around. Definitely wouldn't mind to go there again and stay over night or attend an event. And also if you guys put some heaters outside for the smokers that would be great. It is in the mountains after all. They have a small gift shop but they do not have tums. I had to pay some guy $5 for a handful of tums from he backpack stash. But stock that place up with some basic necessities!!

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    Page 1 of 7

    Ask the Community - Grand Cascades Lodge

    Review Highlights - Grand Cascades Lodge

    After the spa, we had lunch at the Crystal Tavern, which is one of the on-site restaurants.

    Mentioned in 23 reviews

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    Sussex Motel

    Sussex Motel

    3.7
    (18 reviews)
    2.1 mi
    $

    DO NOT BOOK THIS MOTEL!!! When you google this motel it shows vacancy through third party booking…read moresuch as Expedia BUT NOWHERE DOES IT DISPLAY THAT THIS MOTEL IS NOT 24 HOURS. My house ran out of power and heat due to the BAD snowstorm and in the middle of the night I booked a room for 90$ with this motel, and they WEREN'T EVEN OPEN!!! My cellphone battery died and I was left stranded in the middle of a snowstorm AT 3AM!!!!!! Thankfully a stranger at a nearby gas station guided me towards a highway that would lead me to more hotels that were actually 24 hours. Later when Sussex Motel opened, I called and explained my situation to the representative. The woman I spoke to cancelled my reservation as we were on the phone and said I would get my refund within 10 business days. That was January 28th and it is now March 2nd. After 10 days I called for weeks, and they refused to answer the phone. When they finally answered I was told that I should have received it and that they will speak to their superior to see what happened. When I called again for an update, I was told that I would not be getting my money back and that there was some sort of mix up with my name which made absolutely no sense to me. I paid 90$ for a room I never even stayed in, for a motel that doesn't even stay open for 24hours. After telling me for more than a month I would get my refund they turned around and said that I wasn't and stole my money, claiming my refund went against cancellation policy. If that were true, then why was I told that I would be receiving a refund to begin with? DISGUSTING AND BEYOND UNPROFFESSIONAL. I reported this motel to the better business bureau, The Advertiser News North, and Sussex County Court for stealing my money and having misleading information online. My lawyer is reaching out to them as well and they aren't answering. I hope this review protects others from having a horrible experience with Sussex Motel.

    DO NOT BOOK THIS MOTEL!!! When you google this motel it shows vacancy through third party booking…read moresuch as Expedia BUT NOWHERE DOES IT DISPLAY THAT THIS MOTEL IS NOT 24 HOURS. My house ran out of power and heat due to the BAD snowstorm and in the middle of the night I booked a room for 90$ with this motel, and they WERENT EVEN OPEN!!! My cellphone battery died and I was left stranded in the middle of a snowstorm AT 3AM!!!!!! Thankfully a stranger at a nearby gas station guided me towards a highway that would lead me to more hotels that were actually 24 hours. Later when Sussex Motel opened, I called and explained my situation to the representative. The woman I spoke to cancelled my reservation as we were on the phone and said I would get my refund within 10 business days. That was January 28th and it is now March 2nd. After 10 days I called for weeks, and they refused to answer the phone. When they finally answered I was told that I should have received it and that they will speak to their superior to see what happened. When I called again for an update, I was told that I would not be getting my money back and that there was some sort of mix up with my name which made absolutely no sense to me. I paid 90$ for a room I never even stayed in, for a motel that doesn't even stay open for 24hours. After telling me for more than a month I would get my refund they turned around and said that I wasn't and stole my money, claiming my refund went against cancellation policy. If that were true, then why was I told that I would be receiving a refund to begin with? DISGUSTING AND BEYOND UNPROFFESSIONAL. I reported this motel to the better business bureau, The Advertiser News North, and Sussex County Court for stealing my money and having misleading information online. My lawyer is reaching out to them as well and they aren't answering. I hope this review protects others from having a horrible experience with Sussex Motel.

    Photos
    Room 14, has 2 queen beds
    Room 14, has 2 queen beds
    Bathroom in room 5
    Bathroom in room 5
    Room 17

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    Room 17
    Hudson Valley Luxury Resorts

    Hudson Valley Luxury Resorts

    1.0
    (2 reviews)
    39.6 mi

    Bait and Switch; Safety Issues; Non-responsive…read more In early November, our group stayed at one of their properties and found that the description and photographs were not accurate. We also reported safety issues directly to the listing agent and have still not received a response from the company. I would caution anyone who is considering renting from HVLR. I initially found the property and booked it through Air BnB. Hudson Valley Luxury Resorts then cancelled the listing and requested that I book directly through their website, offering a discount. I had no other option since they had cancelled on their end and there were no other properties available for our desired time and location. Since cancelling our stay, they have since re-listed the property on Air BnB, for which there are no reviews available. The listing described a 'unparalleled escape for those seeking luxury, privacy, and natural beauty' and 'historic property has been meticulously updated to offer the perfect blend of old-world charm and modern amenities.' Neither of these statements are accurate. Just before check-in, the host called us to let us know that the house was historic and had some quirks. This was the first indication that the property was not what was advertised. Over the four nights we stayed, we found the following issues: 1. Inaccessible first floor half bath due to missing doorknobs. 2. Three of the upstairs bathrooms did not have fully functional showers or hot water. In the first bathroom, the tub drain was clogged and the shower curtain was not big enough to enclose the tub. Additionally the faucet leaked from the handles when it was turned on. In the second bathroom, the shower head did not function at all. In the third bathroom, one sink did not have any hot-water. 3. None of the upstairs bedrooms had functioning wall switches and most of the wall sconces were missing lightbulbs. Two light fixtures had faulty wiring evidenced by the intermittent flickering of the lights. 4. One upstairs bedroom had a broken doorknob, which meant you had to leave the door cracked or else be locked in/out. 5. Multiple windows had visible gaps open to the outside and few radiators actually worked. We were told to keep the thermostat at 67 degrees the entire time, which made for a very uncomfortable stay. 6. Flaking paint and torn rugs created a hazard for the toddlers and kids in our group. This brings us to the safety concerns: There wasn't a single working smoke alarm or carbon monoxide detector in the house. We checked the existing devices and none of them responded to the test button or indicated they had power. The host told us we could use the fireplace as long as we kept it small (3 logs or fewer). With the flue open, a 2 log fire smoked out the entire first floor. It was only then we noticed the absence of any fire safety monitors. With two young children in the group, we immediately reported the issue to the host who said they "will check on that". I also reported these issues immediately to Ryan, the listing agent. I also tried the generic "info@hudsonvalleyluxuryresorts.com" email. After 72 hours we haven't received an acknowledgement. The icing on the cake was that my toddler found a used condom near the side door as we were checking out. Aside from the safety issues, I still would have been willing to rent if the listing was accurate and the price reflected a drafty, historic home with 3 of 7 usable showers, and hit-or-miss electricity.

    Unprofessional, canceled reservation at the last minute. Did not compensate for expenses incurred…read more DO NOT USE

    Photos
    West Point Mansion featured amenities
    West Point Mansion featured amenities
    Hudson Valley Luxury Resorts
    Hudson Valley Luxury Resorts

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    The Pet Spa & Resort

    The Pet Spa & Resort

    4.4
    (24 reviews)
    3.6 mi

    This has become our go to place for the dogs when we travel without them. The team here is great…read moreand they seem to really care about the animals. Hours work pretty well when we fly out. If you are early for boarding, there is an extra fee, but cheaper than an extra night stay, so worth it. They also have grooming services that have been good.

    I would like to start off that I once praised this place but then I took my yorkie there and he…read morecame back with kennel cough, no big deal, it happens but then fast forward 2 months, I took him for doggy day care and he really did not want to stay, I just felt something was wrong so upon picking him up later that afternoon I walked to the back kennel and saw my boy desperate to leave, long story short we all know our pets very well, this wasn't a "hey happy to see you" it was like a desperate plea to get him out of there, now to be fair before I point out the disgustingly dirty kennel and lack of supervisory, they leave the small dogs mostly unattended, even though my dog was attacked by a bigger frenchie and I had voiced my concerns, Today I had to rush my doggie back to the vet with a serious case of kennel cough to the point he is having trouble breathing. I will not be taking him back, ever. There is so much more to the story as I have talked to other dog parents about kennel cough at this place. Seems like a couple of other reviews mention this. I have taken him to another daycare when I lived near Elmwood Park and I have never had this issue and right away I notice that this other daycare always had someone watching the dogs at all times and their cameras always worked . I do not recommend this place for small dogs.

    Photos
    The Pet Spa & Resort
    The Pet Spa & Resort
    The Pet Spa & Resort

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    Grand Cascades Lodge - resorts - Updated July 2026

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