Stayed over the weekend for an engagement party. Room was lovely in terms of decor, and the mattress - THE MATTRESS- literally the best sleep I've had in a hotel in 25 years. Really appreciate the good coffee in the lobby in the morning. Did not order the breakfast to my room, though I saw the staff making lots of deliveries to other rooms. Great location- walking distance to Bresnan Bakery, Filtered, The Yard, Tupps - it's a gem located in the downtown historic district. The picture I included is from early morning looking down Louisiana St- the hotel is a gateway to a beautiful little city! read more

The Grand Hotel - Hotels Near Me - Mckinney, Texas

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This hotel is breathtaking beautiful, such an elegance feel for the whole hotel. They have an elevator, these stairs would be exhausting if you had to carry all the luggage up. read more

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No heat, room was 59 degrees. Bars around the hotel are loud. Management never contacted me after asking front desk agent to tell management, I wanted to discuss this matter with them. Noise was also an issue. Between thin walls and street activity, it was difficult to get a good night's sleep. Overall, this hotel did not deliver the quality or experience it promises. With so many better options available, I would not choose to stay here again. Parking is a huge issue. I do not recommend this hotel if you want to get a good night sleep. Trust me management does not care. Never addressed any of the issues. read more

The Grand Hotel is located in the heart of McKinney and is a great spot to stay at. There is free street parking as well as lot located right by it. If you need to, you can pull up your car to the front, unload to check in, and then find parking after but honestly, parking isn't all too far if you want to do that before going in. The staff is super friendly and helpful, adding to the cliche of southern charm. This boutique-style hotel, is super cute from their lobby to their rooms. I stayed with a friend and our king bed was spacious and the amenities were nice. We didn't have a fridge or a closet but did have a wardrobe and desk. Overall, our stay here was great! read more

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You would be wise to read all the reviews before you stay at this hotel. I wish I had. It would've saved me a lot of unneeded, anxiety, and stress both of which I wouldn't want for anyone after traveling so far to visit my sister-in-law who lives in McKinney. Yes this is an old hotel and don't expect a lot of the modern amenities like a refrigerator, water, vending machines parking, etc. The one thing that I do expect and essential is safety and comfort. I had no heating in my room, 58 degrees, for two days after complaining to the front desk. Finally, they sent up a maintenance person to fix the problem. I slept in that room that was 58° for two nights and didn't get a lot of sleep. In fact I slept in my clothes. The most important and disappointing fact was that the security in this hotel is virtually nonexistent. The front desk let a very intoxicated person into the hotel at 2 o'clock in the morning. I was awoken by a very distressed person who began banging and yelling and fighting in the room that was next to mine and scared the wits out of me. I proceeded to go downstairs to find someone who might be able to help me with the situation. There's an auditor who clearly could not handle the situation. I spent a half hour just trying to calm down in the hotel lobby before going back to my room at which point I stayed awake for another hour going back downstairs to talk to the same person to see if there was anything that could be done. The person at the desk was very kind but was of little help. I was told they filed a report and that management would be in touch, but I never heard a word from anybody. The situation was never addressed, no explanation, nothing. A simple "I'm sorry" from management would have sufficed. This situation along with the heating situation was never addressed. Very disappointed I would never stay at this hotel again heating and safety is paramount to me when staying away from home. read more

Location is great! Cute, quaint downtown area with lots to do and see. Comfortable, large room

Very nice boutique hotel. Step back in history when staying at this hotel. It has a three star rating, but I would give it a four or five stars. We had a little issue and the staff handled it very quick and complete. We'll be stay again when we want to do a staycation. read more

I am torn at how many stars to give this hotel. Not a terrible experience so far but I woke up at 3am due to the room being so dang humid and cold. I get it we are in Texas in June and it is humid outside but the entire place smells like mildew. The first thing I noticed upon checkin was there are a bunch of little room air fresheners everywhere. There is a reason for this. A very old boutique hotel in the heart of downtown McKinney. Gorgeous high intricate ceilings. The lobby is very rustic and nicely decorated. There is a weight room but it is a joke as there isn't much in there and it shares a communal deep freezer plus the only vending machine in the joint. No bottled water in the machines? No ice machine. However, the front staff says you can get a bag of ice for the room. Just a bit strange. The reception staff on day two told me that the fire department made them remove the ice machines and bottled water. I hope I misunderstood her but it makes no sense. My family were staying here as well for a wedding. My brother yesterday had a weird housekeeping experience. He returned to his room to find that housekeeping had removed his bedspread and blankets. He went to find a housekeeper who had to call someone to talk to him because the cleaner did not speak English. Another staff member attended to him and my brother questioned where the bedspread and decorative pillows were? They told him he wasn't going to get any bed covering. No reason at all. It was very bizarre. He had to get out a blanket from the drawers for the evening as his room's temperature is freezing and he could not adjust the thermostat. I suspect that the hotel ran out of bed coverings for one of the rooms and used my brother's bed covers? Why else would they do this? He didn't call the reception desk because it was not worth the hassle. My main gripe about this place - and maybe it is due to this small town shutting down so early - is it is impossible to get any room service in the evening. I called at 9pm and they said the kitchen was closed until 11am!!?? What? They have a sign in the room advertising room service and to scan the QR code to view the menu. It is a menu for Rick's the attached restaurant. It looked awesome and all but when can I get anything? My room had this huge corner armoire that is nice looking but a waste of space. No closet to hang anything. A very very leaky iron and no ironing board? The cheap hair dryer did not blow hot air and wouldn't even dry your hands. Nice bar downstairs on the ground floor that had live piano entertainment, quite a busy place Friday and Saturday nights. It was closed before 9 on Sunday. Bummer. It's a great location but I think for the price it is not worth the money. read more

Never heard anything from the hotel. Obviously they don't care if we ever return. They do not care about the customer's experience or having repeat customers. It's a shame. A response if any kind would have gone a long way. read more

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I'd seen the mixed reviews, but we wanted to stay on the square, so decided to give it a shot. Pros: -Proximity to shops -Friendly front desk staff -Room was decently clean ... That's about where it ends Cons: -No designated parking area or valet for hotel guests. You're on your own finding parking in one of the nearby lots and hauling your bags in. And good luck when it's a busy Saturday. (I've never seen this at any hotel. How do they expect elderly or disabled to easily park their vehicle and carry all of their bags in?) -Rooms are a bit rundown and so many things could EASILY be fixed, like painting over all the faded and chipping paint on the doors and walls, or applying some new grout to the shower. They're not even trying. -No maintenance on site. We had an issue with our toilet flushing and the girl working the front desk had to try to come look at it herself, as maintenance would not be available for a few hours. I hope they're paying her more to help with maintenance issues. I would recommend looking elsewhere, if possible. read more

Beautiful decorated rooms. Stayed in room 209 - private entryway plus a bonus library at top next to room. Rooms are cleaned nicely. The wait staff is super friendly, patient and accommodating. Went over and above to make our stay welcoming and enjoyable. We felt wanted - family. read more

The accommodation and staff are the best! Friendly and attentive to all your needs. We will be back!

Room was clean and customer service was great. You can't beat the location. However, the rooms lack basic amenities such as a mini-fridge, coffee maker, curtains (the room was really bright during the day even with the blinds closed), lack of outlets by the bed (only one outlet to share between two queen beds), etc. There is also no provided parking, valet parking or anyone to help with your bags. The lot next to the hotel was full so we had to park a ten minute walk away. read more

Our room faced the street. Outside our second floor window were a long string of bright bulb lights that lit the room the entire night on either side of the shades of two windows. We had a terrible time going to sleep. When I told the reception individual about the problem, she shrugged without apologizing and said, "I'll write a note to maintenance." Unprofessional, mildly irritated at our complaint. I'm not there to tell this hotel how to improve. I paid a handsome fee, and if you can't sleep, and if you're not treated well, I would never recommend the "Grand" hotel, what a hypocritical description, to anyone. Yes, they make millions of dollars each year, but they couldn't care less about our experience. Shameful. read more

Great king, cold, dark room, well-appointed. In room breakfast dining was great and reasonable-- Eggs Benedict and coffee with fruit. Staff is friendly and helpful. The boutique hotel features charmed us and we will be back. Room had 12 foot ceilings with architectural tin. Comfortable linens. Location is perfect. read more

The Grand Hotel lucked out. They have the perfect location in downtown McKinney, within a few feet of of Landon Winery and Rick's Chophouse, among other places. Downtown is already outstanding, and they are constantly hosting something down there. We went to Tupp's Brewery in the afternoon, and then went to dinner at the Local Yokal, so we opted to FINALLY stay at the Grand Hotel. Why why why did we wait? The place is so gloriously classic. It feels old but updated, if that makes sense. The staff were exceptional, and we felt so welcome right when we arrived. I'm just looking at our calendar to find a time that we can stay again. I encourage you to check it out, enjoy downtown, and then come back to your home away from home! read more

From the friendly front desk staff to the art in the stairwells, this old hotel is a home away from home. Great location in downtown McKinney near the excellent harvest restaurant on the historic town square. read more

..... absolutely loved this hotel. From the decor, to the staff, to the cleanliness of the accommodations. No complaints whatsoever. Great location to explore the town and the Restaurant downstairs (Ricks) is top notch. Great Bar as well. The price per night was a real value. We have family in the area and we will definitely be back. read more

This was our first stay. We booked the owner's suite and it was spacious, clean and lovely. The bed slept great and the pillows were remarkable. The thermostat worked perfectly and we were nice and cool. My complaint was arrival and departure. There is no valet. You have just a few minutes to unload and go park your car, that is if the two car parking area is vacant. When we checked in we were not greeted AT ALL! A young girl took our charge card and that was it. Not a word. Not a welcome, enjoy your stay, nothing! Not even a smile. Same thing upon check out. Same young girl, not one word even when we said, "Good Morning!" Management could use a lesson in customer service. A smile and a greeting is a basic thing. read more

Loved this small, artsy, vintage hotel. Everything was a pleasant surprise, from the service, to the free local parking, to the attached restaurant, to the charming room. read more

We loved the hotel and the historic downtown McKinney. Planning on going back after Covid. read more

The Grand Hotel - This is the lobby of the Grand Hotel. - Hotels Near Me - Mckinney, Texas

Convenient to the entertaining Town Square, this is a good - not great, older hotel. The male front desk staff that checked us in had the personality of a log. Maybe someone should tell him he's the first impression we got! The female front desk lady who came in later was much nicer. The rooms / beds are decent and the ones with larger bathrooms are better. There is one small mirror in the bathroom- none elsewhere. That's it. Good luck with 2 people! The pillows are from when the hotel opened in 1886. Or they're a Walmart $2 special from aisle 17. Bring your own pillow, trust me! The shampoos and soaps are excellent! There are no soda/ water machines that you would want to buy from. I got a soda with an expiration date before Prohibition. I went to the Square at 9:15p.m. to find some drinks and all the shops with water/sodas were closed. Bring a cooler! Trust me! If it wasn't so convenient to the Square, we'd have probably stayed 3-4 miles away for 1/2 the price. read more

We held a Rehearsal Dinner in The Grand Ballroom at The Grand Hotel. Rick's Chophouse catered it. From the very beginning of planning, Claire, their event planner, went out of her way to help us in every stage of the process. We were extremely pleased, all the way from the beginning planning stages through the night of the Rehearsal Dinner. There were several staff helping out at the Rehearsal Dinner. Each and every one of them were extremely courteous and helpful! The food was AMAZING! The bartender did an outstanding job! I would give them a ten star rating if it was available. In addition, several of our guests stayed at The Grand. The rooms were beautiful and clean. The front desk staff was outstanding! This is a GREAT PLACE to hold an event!!!! read more

Grand Hotel does a lot right, but it did one major thing wrong, so I won't be giving it 5 stars. I stayed 2 nights at Grand for a wedding near McKinney. We arrived on a Friday afternoon. The valet is a bit of a cluster*#@(, you basically leave your vehicle on Louisiana Street and the valet gets it and moves it. So, you're unpacking your vehicle while traffic pulls around you. There is a bit of street parking near the hotel, but the square is a pretty busy area, so I'd advise using the valet. Check in was very quick, no issues there. This is an older hotel, so the rooms aren't uniform size. My room and bathroom was much smaller than other rooms I saw. But, the room was VERY comfortable. It felt like a real bedroom in someone's home, maybe more than any hotel I've stayed in. The bed was very comfortable as was the linens and bedspread. I got 2 very good nights' sleep while I was there. Since the room was on the smaller side, space was at a premium. My room didn't have a work space, which wasn't an issue since I was in town for a wedding, but had I needed to do any work on a laptop I probably would have just sat on the bed. The wifi was spotty as well, so maybe this isn't the best hotel for a work trip. The TV is small (but it's housed in this enormous armoire that seems to take up a quarter of the room by itself. Great piece of furniture but overkill) and didn't get many channels. This was a large disappointment, but you don't go to hotels to watch TV, so I can let this slide. What I can't let slide, and the reason I docked the Grand a star, is the hot water situation. I waited at least 15 minutes on more than one occasion to get hot water in the shower. The day I checked out, I waited so long I finally gave up. I called down to the front desk once to ask about this, and I was advised it should come through after about 5 minutes. I didn't find this to be the case. Additionally, the water temperature was not consistent during showers. I get that it's an old hotel, but that needs to be remedied. The restaurant in the Grand is Rick's, which is an above average steakhouse. There is also a lounge which had live music Friday and Saturday nights. Fun atmosphere and very friendly bartenders. Everyone I encountered at the Grand was great, I would absolutely return for another weekend in McKinney. read more

The Grand Hotel - Very nice and comfortable bed. - Hotels Near Me - Mckinney, Texas

We had an amazing stay at this hotel! All staff were friendly and welcoming. Service was amazing. Really cool decorations. Room was very clean and comfortable and had everything we needed. Would definitely stay here again. read more

We stayed here for our anniversary weekend. A little staycation on the square. It's really easy to book a room online, and check there availability. It is a great location on the square, and they have free valet parking for guests. So you don't have to worry about parking and you can get every where easily by walking. The hotel is very nice and has a classic old time feel, while still feeling very well kept. The staff is very friendly and helpful, and helped us get settled and figure out the valet situation. My only problem is that everything leading up to the room felt very luxurious. The room was pretty much a typical hotel room. For such a fancy hotel, and a high price point, I expected something out of the ordinary for our room. Even the bathroom didn't have a luxurious tub or anything grand. There might be different rooms that offer different levels of luxury, but we paid a decent amount for one night, and felt very underwhelmed by the room. Still a great stay, and the hotel and staff were great. I would still recommend, but I think definitely be aware of what you will be getting with your stay. read more

Literally the best hotel ever!! The front desk staff was amazing and they helped us with everything we needed without hesitation. Definitely will be back again read more

What a historical gem! The Grand is everything you want in a boutique hotel. Service is exceptional and warm. The location is in old downtown McKinney which now features shops, cafes and fine dining at Rick's Chophouse. If h you are ever in McKinney make The Grand Hotel your lodging choice! read more

So I want to tell you about my experience here at the hotel this past weekend. First of all there is no parking what so ever for the hotel! You have to try and find it. It is an absolute mess... The "manager" is completely rude, unapproachable and lied to my face actually. I asked that my room and my friends room be near each other and she would take care of it. Well guess what, not only was it not near me, not on the same floor and it was in an entire different part of the hotel with a different elevator. Our room was comfortable but the bathroom was dirty, blankets on the floor, someone had used the bathroom before we arrived and the lighting fixture over the sink was help up with an exposed 2x4 piece of wood. The room was over $200.00 a night! It is not worth the money. Overall, service 1 out of 5, money 1 out of 5 and parking 0 out of 5. After I posted this review the managing director/owner called me and helped me. That's great service. read more

Stayed here for a wedding. The room cost us $175 for the night, it had no windows, and there was a very moldy smell that made my asthma really bad and broke out in hives, in order to sleep I had to take 2 benedryl every 4 hours and sleep in pants and long sleeve shirt because the blankets made me itchy. I woke up feeling red and puffy with a sore throat. The bathroom was dark and extremely moldy smelling. read more

I never leave reviews but this place is so awful, I just had to. If you like to stay in places that smell as old as they look, then this hotel would be great for you. I wouldn't even mind the price tag if it were CLEAN, but there's literally junk all over the walls and it smells like it hasn't been properly cleaned in 50 years. I would not be surprised to see a cockroach or 2. Also, for being a pricier hotel, there isn't even a bell hop?? The only reason we are staying through the entirety of our reservation is because of the proximity to my brother's house. THIS PLACE IS A DUMP. read more

I, too, attended a wedding at the Grand Hotel. Our room was lovely and felt really expensive for being $150 a night! The walls had a very rustic, historic feeling about them and made the whole event seem more intimate. My friend's wedding had about 80 guests which fit quite comfortably into the beautiful ballroom where they held both the service and reception. Cocktails were downstairs and included some yummy apps. The Gilchrist and Soames soaps (which is weird that I'm actually discussing their soap selection in a review, but the Royal Hawaiian had the same stuff and I had a week of the most amazing hair day!) and what appeared to be recently renovated bathrooms. It felt really high luxurious and cosy at the same time, like staying at a friend's house while you are in town. Lovely hotel, great service and great location! read more

Fantastic little boutique hotel in downtown McKinney! Our room was on the third floor which is perfect because you are one removed from the fun (and loud!) bars on the first floor but can still walk the beautiful carpet lined stairs right up to your room. Exercise when on vacation is always good ;) The rooms are very comfortably decorated with actual plush decorative pillows and comforters - none of this white standard-issue hotel chain stuff! The bathroom is a nice size with a great walk-in shower. I will be honest though - I kept the fifth star for two reasons... the first being the lack of hot water. I'm not a REALLY long shower taker but I do need some hot water for a good 5-6 minutes. The room service comes from right downstairs/ next door! We ordered at 8:55(two full breakfasts, a pot of coffee and toast) and were served by 9:15. No ridiculous service charges either!!! just the cost of the meal~ and it was a perfect way to start the day. The front desk staff was lovely and always friendly. The second reason I kept the final star is the parking situation. Both nights we had to park quite a distance away from the hotel. My hubby was with me, but if I had been alone that would have caused a concern for me. Overall, a very perfect experience which I would highly rec to anyone that asked! read more

This is a lovely hotel. We've stayed here a few times just to "get away" close to home. The decor in the rooms have an old feel to them but are new and updated. For me, it's all about the bathroom at a hotel. If I don't like the bathroom I won't go back. Although I prefer to soak in the tub (no tubs here) the showers are big and elegant just like the rest of the place. No complaints and we'll definitely go back. The location is perfect for enjoying downtown Mckinney. read more

What the hell is this?? This had a 9 rating on price line. The room STINKS. It smells like wet old mildew badly. Extremely small. Not even a desk or anything to put your suitcase on. Incredibly disappointed. Would never ever stay here again. read more

Hotel is good but you're staying for the location. Price per s reasonable and nice old-time looks/feel. Negative is walls are a little thin.

Loved it! We have been telling everyone we know about this amazing old hotel in downtown McKinney. We came across it by happy accident on a road trip earlier this week and loved everything about our stay: the check in, the staff, the room, the robes, and of course the great location. We wandered around that night and found a funky restaurant with live music and the next morning enjoyed walking and shopping around the square. We had a great sleep and wonderful rest and would give this place 10 stars if we could. read more

We enjoyed one night at this hotel last weekend. It was nice that they honored the Priceline rate I had seen by booking direct with them. The hotel is the perfect location for spending time in downtown McKinney and there's plenty of parking. The decor is western and rustic. We were happy when we walked into the room. The room is large and the bathroom is very updated with nice toiletries. It was nice that they offered a turn down service and put little Texas shaped chocolates and bottled water by our bed. I need to mention that the furniture and bedding is pretty tired. For instance, the handles on the drawers are loose and the armoire was difficult and loud to open/close. The walls are very worn. The paint has a matte finish and it shows a lot of wear and was dirty and cracked. It honestly needs a new coat of paint. They have wooden plantation shutters on the windows. They are pretty but don't provide good shade during the day. It would be difficult to sleep late because of all the sunlight they let in early morning. But overall we were happy and comfortable and would stay again. While walking around the hotel, I saw a beautiful ballroom that I assume they rent out. It would be such a perfect venue for a small wedding reception or anniversary. read more

Professional warm welcoming. We have been well cared for here. My brother held the intimate family celebration of his wedding here. We enjoyed attentive service, a great wine list and friendly staff. I will come back and stay here then run around the square to eat and shop. Lovely! read more

Best hotel experience ever!! Every member of the staff is amazing!! The rooms and service are great and the location is perfect!! Jackie and Annabel went above and beyond to help us!! Highly recommended!! read more