I was sharing a room with my grandma with two queen beds. On our first night we noticed the bolt…read morefor the toilet seat in the bathroom had fallen off. My grandma is 89 and almost fell off of the toilet when she was trying to get up, because of the seat shifting. I called the front desk and asked if the toilet could be fixed and were told we could be moved to a different room. They didn't have another room with two queens but we were moved to a king suite that included a sofa bed. I was very happy for the sofa bed because the regular beds here are super firm (not my favorite). The room overall was clean with a few things that need a little updating / cleaning (drawers in the kitchenette were dirty inside, door hinges were rusty) but the linens and bathroom were very clean and well stocked. The staff we encountered were very friendly and helpful, both at the front desk and the breakfast area. We were able to check in early which was amazing. The breakfast buffet was well stocked with a nice variety; having biscuits and gravy two days in a row made my grandma's trip lol. The indoor pool area is nice - the hot tub gets a little nuts when no one is in there lol. It looked like a wave pool! One minor complaint is the faucet for the sink sticks out in a way that you can't wash your face without almost hitting your head. There are several restaurants in the area, and a Walmart is back behind the hotel. We had no issues with parking and were not towed. I did see several couples walking from their car in the hotel parking lot to the Mexican restaurant, but not sure if they were towed or not. Overall I would stay here again if I was in the area for a couple of days.

Stood here two nights don't know where is coming from, but is either coming upstairs or besides us…read morea dog barking all night long said something the second night the girl at the front desk act like she could care less so that she was nothing she could do so unless you want rest I don't think this is the place

Condition of rooms Guaranteed room selection…read more Requests for walk-in shower vs tub Free parking for Hilton Honor Members Not giving away your pre-paid selected room to other guests.

Rooms very clean and the breakfast in the mornings is FABULOUS!! The staff is very friendly and the…read morelocation is around everything. The only downside I had with staying here is the bed is SUPER hard and the pillows were way soft...almost making them flat. But it wasn't a big deal and dealt with it for my stay.

Great staff, amazing breakfast would stay there again Highly recommend it especially coming out…read moreof town

I've stayed here multiple times from out of state. From the moment you enter you are greeted…read moreimmediately with warmth and grace. I wanted to especially acknowledge Taylor at the front desk who is always so friendly and accommodating and the housekeeper Yareli went above and beyond to refresh our room with fresh towels and remove the trash. Highly recommend a stay here!

Stayed over the weekend for an engagement party. Room was lovely in terms of decor, and the…read moremattress - THE MATTRESS- literally the best sleep I've had in a hotel in 25 years. Really appreciate the good coffee in the lobby in the morning. Did not order the breakfast to my room, though I saw the staff making lots of deliveries to other rooms. Great location- walking distance to Bresnan Bakery, Filtered, The Yard, Tupps - it's a gem located in the downtown historic district. The picture I included is from early morning looking down Louisiana St- the hotel is a gateway to a beautiful little city!

This hotel is breathtaking beautiful, such an elegance feel for the whole hotel…read more They have an elevator, these stairs would be exhausting if you had to carry all the luggage up.

Everything could improve…read more We experienced roaches, no lamps, dirty linens (I will spare you the grossness), dirty environment throughout the entire hotel, elevator was scary. One person working desk, breakfast, all things lobby and feeling stressed didn't make for a welcoming environment (not their fault). For the money we spent it was very upsetting for the whole stay!!!

I was surprised to see so many negative reviews as we have been very pleased with this hotel. The…read morehotel itself was very clean, the room was very clean, the bedding was very clean and comfortable. They provided very nice shampoo, comditioner, shower gel, soap and lotion. A hairdryer and mini fridge were in our room and the fridge was clean. Parking was good for us. There was an obvious sign inside, we were verbally advised where not to park, and there was an obvious sign outside, so maybe the parking info has been improved. There was also excellent lighting outside that made my daughter and I feel safe parking. I was REALLY lit up out there. The location was so close to the cute downtown. It took us about 7 minutes to get there, if that. The breakfast was great! Make your own waffles, assorted bagels, breads and muffins, a high quality yogurt with many toppings available, and cereals. Eggs, biscuits and gravy, and bacon. Oatmeal, a few kinds of juice, sparkling flavored water. A really fun coffee machine with lattes, cappacinos, regular coffee, and a mocha coffee. Apples, tangerines and bananas too. The food service area was kept well stocked and was very clean. There is a small store with different foods, snacks and items you might need while traveling, and also a vending machine. The only negative was the thin walls. You can hear quite a bit from other rooms but that has been a common issue in many hotels in my experience (I was a flight attendant for 16 years). Ear plugs would be a good idea if you are a light sleeper. The hotel staff has been really nice to us from check in to the cleaning staff and breakfast staff. We would definitely stay here again.

This is the 2nd time we have stayed here this year. This 2nd time we had something happen that I…read moream still not believing. We were finishing breakfast with our pregnant daughter and her 2 small children. A homeless man came in and walked over to help himself to the free breakfast. (Which had already been shut down and cleaned up) I quickly realized no one and I mean NO ONE was attempting to stop him from entering this area. It was a woman all by herself managing the entrance. I was looking at her expecting her to pick up a phone to call the police or get someone to address this. I even mouthed to her she needed to remove him. Since nothing was happening and I was fearing for my families safety I had already gotten them up and was heading them back to our rooms. Am I the only person aware of the random stabbings and aggressive assaults against vulnerable people that have been taking place across the country?? Later that day as we were leaving I approached the front desk to express my disbelief that this was allowed to happen. The Manager, as he told me that was who he was, told me it was the first time he was hearing about it. Please be aware when you stay at this Marriott that obviously the safety of their guests is not a priority here. We have always stayed at Marriott's, but after this incident we won't return to this one.

We checked in for two nights at a cost of $475.00. We were informed on checking that the room would…read morenot be cleaned nor would towels be replaced There was absolutely no mention of this policy when booking the room I will never stay here again What did I pay for?????? And then I am sure they will still expect a tip

Had to change rooms bc first room smelled like smoke. 2nd room's main door doesn't fit the frame…read moreand looks like someone took a crowbar and pried it opens once. Bathroom needs new grout. So gross. Not a clean hotel. Sweeper trucks blocked off parking spots with cones, and office staff said they couldn't do anything about it, but that if you move their cone they will park so close to you so you can't get in your car. Wth??! Management/owners do no care at all about our dissatisfaction. They just ask if I want to move to a dif room. I wish I would've read the 1 star reviews!!! Not sure how our door locks, but it does. Will never stay here again!

The price was good. But I guess you get what you pay for. When we entered the hotel for check in,…read morebefore we could even get room keys, the desk clerk stopped what she was doing and asked us to pray for her mentally ill 34 year old son. She continued to fill us in on his problems. Very inappropriate. We had asked for a handicapped room with shower only. Evidently this does not exist at Comfort Inn. What we were given was a room with an old stained bathtub, albeit with handrails. Oh, and the overhead light in bathroom was out but since it was after 3:00, there were no maintenance to replace. Then we could not get the TV to work. Called the desk clerk for assistance. She did not have a clue. My husband is good with stuff like that so after about 15 minutes he figured out what had happened. Very frustrating. Breakfast the next morning was a joke. We went to the breakfast area around 8:00. Nothing left but one piece of shriveled up sausage and a few eggs that looked like they had been there since 6:00! Thankfully, there was a McDonald's across the street. Will we ever stay there again? ummmm, that is a big fat no!

Really enjoyed my time at the Sheraton McKinney Hotel. Came here for a wedding and I had no…read morecomplaints with a very nice room and plenty of parking. All of the staff were very friendly and I would definitely recommend staying here.

Hotel was very nice with a great bar selection. The Sheraton Club was very clean and had great…read moresnacks and drinks. Rooms were very modern and spacious. Staff was amazing and very helpful. Would absolutely stay here again

ROACHES & DISHONESTY!…read more I booked this place during an emergency, and trust me, I will NEVER make that mistake again. The hotel clearly relies on guests who don't have many options, because anyone with standards would walk right back out. I wasn't in the room long before I saw roaches. Not a single one. Enough to tell me exactly what kind of property this was. I kept my composure, waited until the front desk finished with another guest, and explained the situation quietly. The clerk (PATEL) knew the deal immediately. He even tried to kill the roaches himself. I told him not to bother, because I was leaving. He assured me my cancellation was fine and my money would be returned. I shouldn't have had to think twice about that. But apparently that level of honesty is above this hotel's pay grade. They refunded the deposit but still tried to charge me for the full stay, even though I didn't stay there. Then came the excuses. First I "stayed the entire time." When that didn't hold up, suddenly I was "eating in the room." Then magically there were "no roaches," even though I have photos, videos, and the clerk literally hunting one down in front of me. It was embarrassing to watch them scramble. Booking.com reached out to them to simply drop the charge down to one night, which would have been the standard policy. The hotel stopped responding altogether. They wanted the full amount, and they didn't care how they got it. Thankfully, I paid through Klarna. Klarna stepped in and handled the mess this hotel created. If I had paid this place directly, they absolutely would have kept my money and lied the whole way through. I waited until the entire situation was resolved before writing this, but people deserve to know exactly what they're walking into. The hotel is dirty, dishonest, and the customer service reflects it. I booked here out of urgency, not preference. Next time I'll stick to the level of hotels I'm used to, because this one proved exactly why it sits at the bottom. Photos will be posted with this review.

Extremely disappointed with the management and ethics at this location. I booked and paid for a…read moreSuperior Room, but upon arrival, I was downgraded to a standard room. The manager told me directly that he keeps the superior rooms for himself because he 'doesn't want any noise' next to his personal quarters despite charging me the higher rate.To make matters worse, I accidentally left a pair of $150 work boots in the room. When I called hours later, I was told they were already thrown in the trash. Most hotels have a 30-day lost-and-found policy; discarding a guest's valuable property on the same day is negligent. Guest relations has been dismissive. Between the 'bait and switch' on the room and the destruction of my property, I would strongly advise staying elsewhere. Corporate has been notified. BBB IS next! Stay Away!!!!

Right from the start when we checked in the front desk, person was the very best I've seen in many…read moreyears as I travel a lot , room very clean and comfortable and the breakfast that was included was really good I highly recommend this hotel.

My experience started off poorly as soon as I entered the door. The front desk agent couldn't be…read morebother to get off her phone to check me in. Thankfully she was able to multitask (talk on her phone and check me in). Then I get to my room and at first things looked okay. I was disappointed there wasn't an oven even though their stock picture has one as I was planning to bake some cookies for the in laws. Oh well, but then I get hit with this pungent smell of wet dog! They knew the room reeked too becuase they had the window opened hoping it would air out... it didn't FYI! At this point I am annoyed, but then I get to the bathroom and I see hair all over the counter and one stuck to the supposedly new bottle of shampoo! Also there were fleas in the room. That was a fun surprise when we got home!