The rooms at the pyramid are great -- clean, spacious, and really comfortable. The outside pool is amazing and definitely one of the highlights of the resort. The overall location is fantastic, and the views are absolutely stunning. The only reason I'm giving 4 stars instead of 5 is the restaurant situation. Most of the good restaurants require reservations, and they fill up quickly, so you don't always get the chance to use them. Other than that, it's a wonderful experience! read more

Grand Oasis Cancun was the worst all-inclusive resort experience we've ever had. We booked this resort for our sons' senior graduation trip based on advertising that promoted it as a fun, energetic party resort. The reality was the exact opposite. Check-in took over an hour because staff claimed they couldn't find our Expedia reservation. Another person in our group had already paid for services through the resort's website but was repeatedly asked for additional payment. Our group spent an extra $1,000 on upgrades hoping to improve the experience. It didn't. The rooms were small, outdated, dirty, and not worth the extra cost. The food was terrible. We expected mixed quality based on reviews, but much of it was barely edible. Making dinner reservations felt intentionally difficult, and once we finally secured them, we were forced to sign agreements acknowledging additional fees if we were late. The biggest disappointment was the complete lack of atmosphere. There was very little music, almost no nightlife, and most activities shut down before 11 PM. We ended up leaving the resort almost every night so the boys could find entertainment elsewhere. What frustrates me most is how misleading the marketing is compared to the actual experience. After more than 15 years of booking travel through Expedia, I'm genuinely disappointed that Expedia continues to partner with and promote a resort that feels built around false advertising, upselling, and disappointing guests. We trusted the Expedia brand, and this resort fell far short of the experience it promised. Save your money and book somewhere else. read more

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I honestly don't know how this hotel has any positive reviews. I stayed here for just one night, and it was horrible from start to finish. Room condition: The moment we entered, I noticed mold on the floor, which is completely unacceptable for any hotel, let alone one advertised as all-inclusive in Cancún. The room felt dirty and outdated, and I honestly didn't want to touch anything on the floor. Sharing a small bed with my sister made the night even more miserable, and the furniture barely felt usable. Cleanliness: Absolutely terrible. Not only was there mold, but the general vibe of the hotel made it feel uncared for. I wouldn't trust anything in the room that might touch my skin or clothes. Environment: Outside the room, there were ants crawling everywhere, which is gross and completely avoidable. The hotel clearly doesn't maintain its property properly. Food & Amenities: The food was honestly mid at best--nothing to write home about. Limited options, bland taste, and completely underwhelming for a resort that calls itself all-inclusive. After seeing the room and the unsanitary conditions, I honestly didn't even bother trying much. Overall experience: This place is not worth your money. One night here feels like a lifetime of discomfort. If you're expecting a clean, comfortable, all-inclusive resort, stay far away. The beach might be okay, but that's not enough to make up for moldy floors, tiny beds, mid-tier food, and ant infestations. Rating: 1/5 stars--maybe even 0 if Yelp allowed it. This hotel deserves the low reviews it gets. I can't stress enough: don't stay here unless you want to ruin your vacation. Update: This place somehow got even worse overnight. People were blasting random music at full volume outside until 1 AM, and the hotel did absolutely nothing--no control, no quiet hours, nothing. Sleeping here was basically impossible. On top of that, the bedsheets were so bad they made my skin irritation significantly worse, and I woke up in actual pain. Between the noise, disgusting conditions, and zero management, this was easily one of the worst nights I've ever had anywhere. Avoid this place at all costs. read more

This hotel is the worst place we have ever stayed in. From the beginning, it took us three hours to check in at which time, they tried to upsell their Hotel for timeshare. Once we told them we weren't interested in timeshare. We went to our room. The room they gave us was at the very end of the Hotel. Once we got into our room, we tried to put our passports in the lockbox and it was locked. It took them four days to come and unlock it. Well after waiting three hours we were famished and we continue to wait and once we saw that no one was coming, to unlock the Security box refining went to go look for food. While standing at one of the restaurants, a lady came out to tell us that they were not seating anybody anymore because they were closing down so we didn't get to eat on our first night of our vacation Every time we took a shower we had no towels, as the hotel kept running out of towels, they would take our used towels and leave us with nothing. Yesterday we came back from having dinner and our door was left open by housekeeping or someone who was in our room because the door does not close I should say. I reported it today. I called my company that I booked this vacation through and informed them what was going on with us. They called our hotel and a person by the name Alexis, this man called our room and basically asked me if there was anything that he could do so I told him, Yes I would like a refund on some of this money that I spent and he told me I'm sorry I can't do that. I could give you a free Meal. This place is an all-inclusive. All the meals are already paid for. Alexis did not help me with anything he basically told me you're out of luck. Have a great vacation in their hotel. It's truly a shame that they don't have a negative star and I have to give them a one star rating. What a freaking nightmare. Over two thousand dollars we spent on this vacation and it was such a waste of money for us. Please do your research on the hotels that you book. Good luck if you stay at the Grand Oasis Cancún. read more

I'm surprised by the number on f bad reviews this has received. Yes, there are things that they could improve but it also is priced accordingly and in an amazing location. For me location is EVERYTHING! We like going to downtown Cancun and bring in the heart of the hotel zone allows you to easily do this. It also has many many pools and a great beachfront. Not all restaurants we went to were great but we did have some good meals there, we found the people to be friendly. Yes, there are much nicer resorts and we have stayed at them but you can't beat this location! read more

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The Pyramid Cancun: GOURMET PREMIUM ALL INCLUSIVE Booked: We booked this resort via CheapCaribbean. They offered transfer from/to the airport but we decided to rent a car. Hertz car rental: Free airport pick up to/from hertz. About a 10 min drive from airport. CHECK-IN: We literally had to wait until about 4p for our room to be ready. Mimosas, little sandwiches and desserts are in the check in rooms. You get your resort band, to fully explore the resort, even if you need to wait for your room. Kind of a long wait to check in, there was only 2 persons doing this. We left our luggage with concierge. they also brought them across the resort to our room, which was great!! WRIST BANDS: So, apparently, you get a different color wrist band depending on the type of room you get. We had a suite so we got a BLACK wristband. Unknown to us, that meant we had access to Everything on site. For those with blue band, they were limited to food options and/or had to pay a premium fee. Make sure you understand this before paying so you don't feel tricked when you book PARKING: Free, onsite ROOM: We stayed in the Pyramid Master Suite. "Made up of one comfortable bedroom and a spacious living room, this is the ideal option to enjoy with a wide array of amenities and huge picture windows to amire the Caribbean scenery. Jacuzzi (subject to availability, not guaranteed)". Bed was super comfortable. Two large TV's (bedroom and living space). 2 bathrooms with showers. Kitchenette in both spaces. Mini fridge was only stocked with coke / diet coke, beer and water. Coffee and espresso was in both rooms too. We had a jacuzzi outside of our room, with privacy. The Jacuzzi water was maybe 75 degrees, it was cold to me. There was also a 2 person table , 2 pool chairs, and a "cushioned" bed in this area. We were able to control our own room temperatures. The room was great! Room service at night or in the day were also offered here Housekeeping: We did not get our room serviced for 2 days. It wasn't until the last day , we called housekeeping and stopped a house keeper to make sure they serviced our room. We ran out of towels, wash clothes etc. Thankfully we brought a set of our own. Would have loved the trash to have been removed...etc. FOOD: Food is scattered throughout the resort. Buffets are at either side of the resort, so be prepared to Walk. Food was very mid. I often left food places still hungry Tatish buffet: Good selection. They do NOT offer mimosas during breakfast White Box: I left a review on their page. Tapas style entrees Black Sens: Pay extra for this, dining in the dark. This was pretty cool and fun! Le Buffet at Marketplace: Good selection of breakfast and dinner. Mimoas are available and other drinks. Hippie Chic: Little area open mid day to early evening. The food was hella salty or bland (depending on what you got). Bar area here. Food options of cerviche, tacos, chicken, fries, burger, hot dogs RESTAURANT RESERVATIONS Most evening restaurants, you have to reserve thru the app OTHERS: Fontaineblue: This was only open in the evening. Nice bartendars. During the day, this space was used for people to purchase packages Cigar lounge: You can purchase and smoke inside. You can also smoke outside of here Gelato and me: Good ice cream and gelato Kinky club: Open on weekends, they are just shows Evening activities: There were nightly events planned, but we didn't make any of these BARS Most had long waits, especially around the pool areas. Drinks seemed watered down POOLS This resort is about 90 percent pools, so if that's your thing - this place is for you! Plenty of open pool chairs/lounges that you didn't have to fight for one There is 1 adults only pool. Long bar wait. This area was fun tho. SPA We had a spa experience. Easy to register. Massage was an hour. Included in our package was a facial masque. Then we spent time in the sauna, steam room, dipped in freezing water, and spent time in the indoor pool. Afterwards, we laid out on the beach cabana, where there was also a bar ACCESSIBILITY: This resort is not handicapped accessible. No elevators, anywhere that I saw (and even looked for). You can walk across the resort pools using a long/high "bridges" that connected everything together. Many ramps were too short for a wheelchair to use. There were many "drop" off sidewalks, where you just fell down without warning to the sidewalk below CHECK OUT Come to find out, there was a concierge in our building. We were not told about it. Every time we needed help, we trucked to the main lobby which was a nice little walk. We were able to check out in our building. They cut your wristband off and you're good to go OVERALL This is probably a great relaxing resort if you're interested in hanging out by the pool, reading a book, getting some food just to not be hungry. It was largely quiet, which wasn't bad. This is not a turnt up spot, if that's what youre looking for. You have to walk far for food/events. read more

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Grand Oasis Cancún is a great place to get away from the hustle and bustle of the city. It's nestled on an island, on what they call "Resort Row." The city bus stops right in front of the driveway to the resort, so getting around is a breeze. My only complaints were that there were leaks everywhere! It rained a bit during my stay, and it was also raining inside, lol. But seriously, very dangerous combination when mixed with tile floors. My other complaint is that the property is not very ADA friendly. There was A LOT of walking/stairs involved, so be prepared for that. The food I give a 5/10; it wasn't the best, and wasn't the worst. But it could definitely be improved upon. Over all, I enjoyed my stay here at Grand Oasis Cancún. I would stay again if I'm ever back down in Cancún! Total: 3.5/5 stars. read more

The customer service is abhorrable and rude. Upon checking in, my platonic friend and I requested a room with 2 beds and were told none were available, which is hard to believe since there are over 1,300 rooms at this hotel. We initially spoke to Sebastian then the manager (never given her name) and were told basically that 2 bed rooms were reserved for larger parties even tho we specifically said we were not a couple and would like to sleep separately. We then spoke to Sylvia and after asking that we confirm speaking to her, she also said they didn't have the accomodations and they would try tomorrow but no guarantees. So basically it seems like my friend and I are going to be here for the next five days sleeping together. It's like they forced us to share a bed. Both my friend and I are over 45 yrs old and feel quite violated that our rights were violated and we are being forced to sleep in the bed together or one of us could sleep on a provided cot. I personally travel all over the world and have never been treated in such a fashion. Perhaps its because we are black or because we are scheduled to attend a presentation tomorrow. Either way, if I wasn't from the US, I would have just stayed somewhere else. If I was thinking about purchasing here I definitely will not now. It is so rude and disrespectful to treat customers like this. We have traveled from the US and are grown individuals and should not be made to feel like children by being forced to sleep in the same bed or a small bed when there were definitely other accomodations available for us. read more

They say that this resort is fully inclusive. It's not. It's fully selective. Want a reservation to a restaurant? Not available days in advance. Want to go to a restaurant that doesn't require reservations? Not available. At several points I was offered drugs in the hallway. The staff was joking and laughing with the man who was selling. There is no complementary room service. For 5 nights, housekeeping came once and gave us half the towels we started with. The concierge, while in concept would be beneficial, were basically useless with making reservations, assisting with excursions purchased through the app, getting any type of service for the room (towels or drink replenishment), etc. Paid over $80 USD for a dinner at Le Petite Chef for my steak to be served raw (requested medium well). The staff in the buffet can serve you alcohol and drinks. They just tell you they can't because they don't want to be troubled. How do I know? I tipped once in advance and was able to get anything I asked for. The buffet is the only option available the majority of the time. Children were eating the toppings off of the cake at the buffet. The cooks who serve food made to order were only interested in serving women in bathing suits and avoided my party and even told us they couldn't make things. The Hippie Shack area was constantly out of food, with extremely long lines, and was very low quality. If you take an Uber, the taxi drivers tell you that you have to leave the resort to catch it (this is a lie - the driver will come right up). This resort was not very English speaking friendly. read more

Customer Services! Check in times close to two hours. I do not recommend this business to anybody. All inclusive is not all. Inclusive the minute you arrive. They try to upset you very uncomfortable. Our all inclusive package only included two restaurants to eat of which both were unavailable at night and we went without our dinner that day.. our towels were never replaced. They kept telling us that they ran out. Made a request to unlock the security box. Three nights in a row. No one showed up asking any employee a question. They immediately try to sell your timeshare. This was not a very pleasant trip beer, lines. Where ridiculous. Any station coffee beer at two or Three employees. But only one working. Please do research one booking your trip. I do not recommend this place as I mentioned. read more

We are here on a 4 night stay. My husband got sick after the first night. My son got sick after the second night. On the third night we went to one of the restaurants and my child was not feeling well. I asked the manager if we could take the food back to the room so that my child could continue to eat slowly. I was told no. Meanwhile my other son was allowed to bring my sick son food back from the same restaurant last night. I asked the concierge and was told to send the such child to the buffet to see if food can be taken out. Completely unacceptable with the amount of money that was paid for an "all inclusive"experience. read more

Since we checked in, they gave us headaches. We booked 2 rooms for six people, 2 adults and 4 childern . They said any kid 13 or above is considered an adult!!!. They made us pay 400$ extra. When we entered our rooms it was smelly and below average. I will never choose this place again! read more

Nice hotel, rooms are a little tight but not to bad, patios are small, barely get a chair on it, hard to relax with a coffee in the morning and stretch out, bathrooms large, service is good, all inclusive with mini frigid with beer water and snacks, lowest level restaurants are ok same with buffet, Bahia steak house is the best at lower level (3 levels) good steaks and salad desert bar, pools are large with lots of chairs, beach is done many stairs making it a good and stair climb, snack shops with dogs, burgers, tacos, ceviche, gelato is good for a fast snack, coffee shops provides lots of options and pastries open early and late. Staff very good, nice cigar lounge and small casino on site, blackjack, slots and poker. Nice shows and entertainment scheduled each night, nice app to find info read more

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Came here to stop for one night before our flight, and worse experience ever. This hotel is an absolute scam, check in was close to 3 hours. They took our passports and IDs and did not offer a refund when we asked for it. Staff is not friendly at all and horrible service. They are making us pay an extra 500 for simply the restaurant even though we already payed 1k for only one night. Also took our suitcases and we had to make a problem just to get them back. read more

Unsafe, overcrowded, and poorly managed - very disappointing stay I stayed at Grand Oasis Cancun and unfortunately had a terrible experience. While walking on the hotel's own grounds, I ended up with a glass splinter in my foot. Accidents can happen, but what shocked me was how unprepared and unhelpful the staff were. I went to two different hotel staff members for assistance, and neither of them could properly help or had the right tools to remove the glass. No basic first aid, no real sense of urgency or concern. In the end, I had to go to a neighboring hotel to get proper help, which is unacceptable for a resort of this size and price. It felt like guest safety and basic medical readiness were not a priority at all. On top of that, the constant queues and long wait times really ruined the experience. The food court always had a line, and it felt like there was a wait for almost everything - food, drinks, activities. Instead of relaxing, we spent a lot of time just standing around waiting. Overall, between the safety issue, unhelpful staff, and overcrowded, poorly organized services, I cannot recommend Grand Oasis Cancun. This stay was far below what I expected and I would not come back. read more

Do not buy into OASIS THE LEISURE CLUB! I bought in at the $10,000 level on October 9, 2026. I've called written and texted multiple times because they promised my login credentials within 30 to 45 days. It has been over 120 days and I have still not received annything! And nobody will give me any help or solid answers. They just keep telling me to wait... HUGE BUYER'S REGRET read more

The hotel has its potential. The food sucks, the maintenance of the rooms suck, the drinks sucks, beach access sucks. read more

If I could leave zero stars, I would this place is trash specially the service horrible food it's disgusting will make u sick read more

Grand Oasis Cancún - The best thing I could find - Hotels Near Me - Cancún, ROO

We had a blast! The resort is amazing , I have stayed here twice now, last time was in 1998. The entertainment is the best part . The singers at Kinky are better than Las Vegas. The dancers are on point and keep shaking all day. Food was delicious, free coffee all day kept me going. The baristas are top notch. Going to go with a Pyramid room next time. read more

Grand Oasis Cancún - The Resort - Hotels Near Me - Cancún, ROO

This place is very dated staff is not very nice and act like Immigration demanding passports. Like don't you know that we Californian's cross over to Mexico and fly from TJ. The restaurants don't have any availability and the all inclusive is a joke they offer cheap tequila and same old buffet style food. All the ceviche is disgusting! We did a presentation for a timeshare and after my 2 hours they kept insisting but I said NO! They got upset and declined our transportation back to airport. It's ok we made it to our flight. Never again will we stay here or recommend this place to anyone! read more

Grand Oasis Cancún - Hotels Near Me - Cancún, ROO

Had a great time here until the cleaning maids literally robbed me and took money out of my phanny. Went to complain at the front desk, and they did nothing. read more

Worst vacation ever. Make sure ur not hungry when u come cause they dont like to feed u. Employees sucked and lied to u the hole time. They tell u want u want to hear and its the totally wrong. Lie after lie after lie read more

If I Could Give Zero Stars, I Would Been to Cancún more than a dozen times and never had a stay this bad. Grand Cancún Oasis has four all-inclusive tiers, and if you're not in the top ones, expect to be turned away from bars, restaurants, and even the gelato shop. That alone is ridiculous, and Expedia didn't mention any of this. My room wasn't clean. The place is outdated. At 4:28 PM, they were hammering and painting in the room above me--I could smell it in my room. I called the front desk, got transferred three times, then finally told to come in person. When I did, the staff member was rude and unprofessional. The few nice staff can't save this place. Honestly, this stay was so frustrating it made me feel like I'm done with Cancún. Don't waste your money. read more

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The resort falsely advertised ALL INCLUSIVE, and many of the services are separate fees. The room services are charged separately, and many restaurants are closed or fully booked when trying to eat a family dinner. My daughter had money STOLEN from her room and one of the self proclaimed managers, who wouldn't give her name, said there's NOTHING SHE COULD DO. A horrible resort experience overall. read more

Grand Oasis Cancún - Amenities the website FALSELY ADVERTISE - Hotels Near Me - Cancún, ROO

Filthy room in disrepair, horrible food and staff, construction everywhere, loud, pool falling apart. Just nasty

The worst hotel ever. It was dirty, the service was horrible and the food was nasty. Will never recommend this place. Zero stars if possible! read more

Always a great time when we go. Food could be better but then again place is affordable I am not picky so it's fine. Beach is nice. Staff has always been amazing read more

2 stars because the resort is right on the beach which is always a beautiful amenity. We lucked out and got an ocean-front view from our room at the Pyramid. I should have done more research on this place before booking, but the vibe looked fun and they had a 24/7 casino. It was a long day of travel and then our party of 4 waited over 1 hour to check in. The line wasn't even long. I have no idea what was taking so long. By the time we were checked in, everything was closed. We asked multiple workers if anything was open and we were told different things. We would walk all the way there and it was closed. Everything closes at midnight or before. Our friends ordered room service and after waiting another hour they said the food was horrible. They force you to download an app to learn all about the resort. Now I'm getting more junk emails than I ever have. All inclusive, they boast, but not everything is included. No drinks inside the casino were free. Some of the restaurants were not free. The food was cafeteria quality. I used the app to see what was open one morning, and I wanted to walk to a green juice place. The place did not exist. I asked multiple people and was walking all along the beach for 20 minutes, sweating, and the place was nowhere to be found. There was always a line for the bars, so it didn't seem too exclusive. I say skip this place altogether. read more

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Issue was not resolved at all. I booked and reserved a 2 full bed room, and i was given a king sized single bed, for all 3 nights, the hotel made zero effort or zero care to switch our room, the hotel was extremely nasty and outdated, very unsatisfactory, disgusting food and alcohol. we had to go out for dinner all three evenings to get an edible meal, this is NOT a 4.5 star hotel, this is a 2.5 star hotel. I have been to cancun 34 trips and BY FAR, this is the WORST HOTEL / RESORT and WORST experience I've ever had. The bar lines for a simple beer took 25 minutes of waiting, the staff had bad attitudes, spoke little or ZERO english, looked irritated as they were working mininum wage jobs, the workers at the POST office work faster than this hotel's staff. No room service, no pool service, no bar service. The lobby was the only impressive section, as soon as you get to the elevators, the experience went to trash. Elevators were disgusting, banged and scratched up, absolutely nasty. Will never come back again to this hotel, beware. read more

Dirty, loud, not really all inclusive. You get the buffet and 2 of 8 restaurants included. 6 restaurants cost extra. The ground around the pool is filthy. There are barely any chairs on the beach. read more

My family and I experienced an appalling series of issues during our stay that not only ruined our vacation but also cost us thousands of dollars. Below, I have outlined the numerous problems we encountered: The hotel was in a dilapidated state, with pictures online being very deceiving and not at all accurate. Hotel lost power twice while we were there. The power went out the first night for the entire night! And with temperatures reaching 90 degrees in the rooms. We had to have my grandson sleep on a bench in the hot lobby. The air conditioner in our room did not work even when the power happened to be on., and there was no air conditioning in the main areas such as the lobby. FOOD POISIONING! No restaurants were open, and the food that was available was terrible, resulting in food poisoning for three of us, including my 5-year-old grandson. Despite calling the service desk over 12 times to request new sheets after we vomited up due to food poisoning, no one brought them. I had to pay a maid for extra sheets and put them on myself. FUNGUS IN THE POOL! Confirmed by the doctor on site! Both my grandson, and I developed lesions from the pool, for which we had to pay $95 for anti-fungal medication from a doctor because the hotel wouldn't supply or pay for? . The manager was seen fighting with a lady who was begging for a resolution to the heat in her room. Although there were open rooms in half of the hotel that had power, the hotel staff refused to move any guests. There was no hot water in our room. Black mold in shower and on showerhead Chair loungers by the pool had mold on them The hotel primarily offered buffet meals, and everything else was closed, making it impossible to get edible food for my grandson. Despite having black bracelets as an upgrade, we were unable to order room service without additional charges. The lights in our bedroom were flickering. Some of the waiters were extremely rude. Construction was ongoing throughout the hotel, causing constant noise. Loud music played until late hours of the night. Bottled water was only available for purchase. Blended drinks were not available. We paid for an ocean view room but did not receive one and were told it wasn't guaranteed. Water was leaking throughout the hotel, creating huge puddles. Cockroaches in hotel Rust on mattress We complained every single day, yet nothing was made right. Given these significant issues and the distress caused, I HIGHLY suggest you spend your hard earned money somewhere else!! . Our experience at this hotel was beyond unacceptable, and I strongly urge you to pick another hotel!! read more

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I needed an affordable resort for 2 nights for my birthday weekend. I decided on the Grand Oasis Cancun. I was utterly disappointed in the food and service. I wish I picked another resort. The wait to check in took 30 mins. All they served were low end alcohol and fries, chicken, burgers and tacos. If you want to dine at the nicer locations, you had to have a black band to enter. The front desk clerks were super nice, but the bartenders, servers and waitress/waiters' services where horrible. There was never a rude moment! You say thank you for something and some would grunt at you even if you said it in their native language. They allow guest that are Latin to skip you on the lines and no one apologizes nor say excuse me. The rudest, unkept, not to clean resort I've ever encountered. We had to ask 3 times for towels and to get the bathroom cleaned. The pool areas are not all cleaned and it's obvious. I went to dinner at one of the resort spots for lunch and couldn't eat the food. There was no flavor in the food, fruits or drinks. Thank goodness I went off the resort for dinner and drinks or else I would've had gross food on my birthday. I promise to never return. read more

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One of the VERY WORSE hotels on the Cancun Hotel Zone. Sub-par food, broken furniture, moldy gym. If you want to stay at a horrible hotel...this is the place! read more

this was the worst experience i have ever had visiting cancun. i have visited Cancun several times and have stayed at many different all-inclusive hotels and this one is by far the WORST. During our stay we were put in a room where the AC was making extremely loud noises, we couldnt sleep at all. when i called to get it fixed they (the lobby, the hotline or the operator) did not answer the phone or would answer and pretend they couldnt hear me and would hang up. the next day even though we reported the issue, it was not fixed. we had to stay at the concierge desk late at night after we arrived from our day in Xcaret to make sure someone fixed the issue. we finally got a new room assigned, however the issue here was that we needed 2 queen beds and we got assigned a king sized bed. when we asked for a roll out mattress, the sheets were stained with BLOOD. when i asked the housekeeper that dropped off the mattress he told me he was very busy and couldnt bring me new sheets, and at this point my mother had to step in to ask the man to bring me new sheets cause the bed was clearly stained. The man finally dropped off the sheets and we had to change everything ourselves. We thought the nightmare was over when we got assigned a new room and could finally sleep, however, I was wrong. There was no running water in the building for the entire afternoon. Also, there is one single working elevator for the entire building, my mother is disabled and cant walk up the stairs so we had to wait every single time at least 5-10 minutes to get an elevator. Additionally, food was horrible (wait staff was rude), bar service was terrible (diluted drinks and only one bartender working despite 3 - 4 bartenders being present), and the rest of the staff was rude 75% of the time. Lastly, like i said this hotel is not disabled-friendly. I WILL NEVER STAY HERE AGAIN, AND I WILL TELL EVERYONE I KNOW TO NEVER STAY HERE. HORRIBLE BUSINESS AND I HOPE THE HOTEL CLOSES DOWN. NOT A RECOMMENDED STAY. the only slightly good thing was that the hotel landscape is beautiful, outside of that everything is horrible. read more

First thing first when you walk in you think you're going to have a good time and yes the entrance is extremely nice and beautiful. But we walk around for 2 HOURS with no help to our rooms. When we finally got to our room it smelled like chemicals. We asked for our room to be switched but they said there were no other rooms available. Since we were hungry we went to a place called the Happy Chicken. Since we there late there was 10 min left until they closed. I was waiting for some french fries and some guy cut me in line and he was also ordering French fries. So when I went to order French fries the guy said "sorry we are closed". I had to get my dad into this and the general manager didn't do a read more

Overall, not a bad resort. We had a great time there, but there are a few things to pay attention to while you're there, especially if you're getting the "Grand Oasis" plan (and not the 'Pyramid' or 'Sian Ka'an plan) which are the more expensive plans. Check-in: Check-in is pretty simple - there is a table counter right by the entrance you walk up to and they check your name with a paper list and you get your wristband put on which will also function as your hotel room key which you will have to keep on throughout the duration of your stay. If you're a VIP guest, there is a special VIP check-in room. Room: The room looked exactly as how it is pictured on the website - had a nice ocean view with our "Grand Ocean View" double room. "Mini bar" comes with 4 cans of coke, 2 bottles of water, and a few bottles of beer. The sign on the fridge says that you can get it refilled upon request, but when I tried to request a refill I was told that they don't refill the fridge and only stock it up upon check-in. If you would like more bottles of water, you can get them from the concierge on the main floor. Housekeeping usually came between 11:00am-1:00pm, and if you leave after 1:00pm, housekeeping generally won't clean your room, even if you request for it on the app. Rooms come with shampoo, conditioner, lotion, and soap. If you miss the housekeeping window, you can also request for more towels and bathroom amenities via the "Chat" feature on the Oasis app. Restaurants: If you do not have the more expensive wristband options and have the basic blue one, please note that not all restaurants are included. This was something we had not realized until we got to the resort. The included restaurants are highlighted in the paper photo attached to this review. Of the restaurants included in the basic blue wristband Oasis plan, you will mostly have access to the buffets, a few outdoor food courts by the pool, and a few sit downs - Bahia Steak House will require a reservation which can also be made on the app. Il Forno is a nice sit down option with Italian food and we liked that place a lot. Hacienda Sarape will have live music performed and we even had the musicians ask our table if we had any requests for songs to play. The food was a mix - sometimes fresh, sometimes not so fresh - especially if you go to the buffet and I did get food poisoning once - so just make sure to only eat the food when it's fresh at the buffet. Activities: There is usually some kind of musical/dance performance every day and also some classes such as zumba, yoga, etc. that you can attend. I really enjoyed the fire show - there are 2 a week and each fire show has performers spinning objects with fire on them which was pretty impressive. There is also a light show, but I do not recommend that if you are sensitive to lights as that show is VERY flashy. Beach: Being right next to the beach is a big plus to this location, and you can easily walk to the beach through the Oasis beach club. There is a foot wash station by the beach and you can also view the beach from the Oasis Beach Club pools (note that the left side is reservation only but the right side is open to everyone). There was a lot of seaweed on the beach. Check out: Checkout time is very crowded by the elevators and elevators are cramped so I'd recommend heading to the check out counter or express check out machines early to make sure you can check out on time. Check-out is done either at the check-out counter or at the express machine which will ask you to enter your name and room number and then you will have to give a check out receipt to the person by the entrance and have the wristbands cut and hotel keys returned. Main takeaways/tips: 1) Pay attention to the list of restaurants to make sure the one you're going to is included 2) To get more bottled water, ask for bottled water at the concierge desk (do not drink their tap water - it is not safe!) 3) Expect to not get housekeeping services after 1:00pm 4) Download the Oasis app so that you can reserve the Bahia Steak House if you'd like to eat there as well as request for towels and bathroom amenities if needed via the chat feature read more

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Disappointing Experience at the Grand Oasis Cancun (to say the least) We recently stayed at the Grand Oasis in Cancun for my brother's wedding, and unfortunately, the experience was far from what we expected. Before booking, we requested a suite that could accommodate my family of five, but we were told there were no such options available and had to book two separate rooms. However, upon arrival, we found out that suites were available, but the staff refused to let us change our booking. Instead, they offered to "upgrade" one room while keeping us locked into paying for both. We decided to make the best of it, but when we checked into the two rooms, the problems began: Room 2602-S: The light didn't work The shower wouldn't drain The room wasn't cleaned (the coffee pot had moldy coffee, which our toddler drank from) No soap was provided Room 2602: The air vent dripped so much that it created a puddle, causing my daughter to slip and hit her head Both rooms also had issues with: Not enough towels or pillows A crib we requested took over six hours to arrive, long after we had already put our son to bed No clean drinking water provided (we were dehydrated) Loud music until 11 PM made it impossible for the kids to sleep The on-site restaurant we were allowed to use shut down mid-meal due to an electrical fire, and there was no milk available for our two-year-old. When we brought these issues to the staff, they were unhelpful, only offering a minimal discount to upgrade one of the rooms. Since we were stuck there for the wedding and had no choice but to stay, we decided to upgrade, hoping for better conditions. Unfortunately, the suite (Room 1518) had similar problems: The toilet didn't flush The fridge was never stocked (including drinking water) Towels, coffee, and other essentials were constantly missing The vent leaked water, creating a dangerous situation where my daughter fell and hurt herself again The room had broken tiles, missing plugs, and no hot water for the shower It felt like we were doing the hotel's job, managing basic maintenance ourselves. Despite paying for two rooms plus an upgrade and environmental fees, we had a sub-par experience. The photos on their website are not reflective of the current state of the rooms, which seem to be at least 20 years outdated. We lost precious vacation time dealing with these issues, and it took nearly 24 hours just to get settled into a room that was still far below what we were promised. For all these reasons, I expect a full refund for our stay at the Grand Oasis Cancun. read more

Let me say this first up: If you want that 5 star "all inclusive" treatment, do NOT stay at the Oasis Grand Cancun. At check in we were not given any information about how to navigate the place or that half the restaurants were not actually "inclusive." We were provided a QR code that didn't work. WIFI only worked inside the building. The whole place is a giant maze that lacks any useful direction. The mediocre restaurants we (were) allowed to dine in were comparable to Village Inn here in the States, or Panda Express. No, I would even rate Panda Express as the more desirable food choice here. I understand now that tipping would have been appropriate at EVERY kiosk & restaurant in the resort. Most of the servers had a scowl and rightly so since we uncultured swine forgot to tip, and by "we" I mean ALL of the guests. The front desk might have mentioned this at check in. Now for the room. It was dirty and wayyy outdated. The bathroom was deteriorated & felt dirty. (see pics, & the video of the roach crawling across the floor while I was on the toilet) I know that wasn't the housekeeper's fault and we left a tip anyway but gross. Now for the piles of human feces in the stone lined hallway, not kidding, a giant turd that some poor soul had dropped, mid morning, IN the hallway, and a few feet further, a second turd, that someone had stepped in and smeared a few designs further down. It was there in the heavily trafficked area for several hours and when it was finally cleaned up, it wasn't really cleaned up because the stains were still there when we checked out the next day. Also, a room above us in our hallway kept leaking toilet water so we usually had to navigate around a puddle every time we went back to our room. And now for the beach. We were clearly placed in the old section of the hotel zone. Because the beach was a narrow strip of sand with a 2 to 3 foot cliff you had to climb down to get to the water. They don't comb it at all as there were cigarette butts & trash everywhere. The pictures show the tops of people's heads who were down by the water, illustrating my point. So if you can get past all of that you can enjoy a nice day there as long as you arrive at sunrise to stake your claim. Other than all of this, the birds on the property were beautiful, the koi pond was delightful, the pools looked pretty. Also, the presentation that we agreed to attend for the cheap price for the hotel, was a waste of an entire day. The company (Monster) that did this was separate from the hotel, but it's sad that this hotel is affiliated with these people who say you have to attend a 90 minute presentation to get this deal, and if you don't attend, they charge you double for your room. They wasted an entire day of our vacation with this bullshit presentation where they took us offsite 30 minutes and back to another resort where they aggressively try to push you into buying a condo for 4 hours. Anyway if you just want to party, eat shitty food and drink cheap liquor all day, Grand Oasis Cancun is the place for you. If you want peace & relaxation, and no feces lined hallways, go to Garza Blanca down the road. Thankfully you can order mj for delivery at the 420Cancun website . read more

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Horrible hotel. Nasty smell in the room. The food was nasty. The people and staff seem nice read more

Grand Oasis Cancún - The complaint desk - Hotels Near Me - Cancún, ROO

The lobby inside this hotel uses way too much perfume or cover-up of some sort. Definitely too smelly for anybody with allergies coffee shop inside that has good readings, but only people that stay at the hotel can use it. They don't accept cash or credit. The inside is quite beautiful with a lot of plants. It's a very unique interior. Interior is extremely welcoming if they didn't have some type of cover-up sent. read more

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