Their itemized bill seemed fair and reasonable and they were quick to service my car. So far so good.

After I confirmed with you in your store what I wanted to do with my car maintenance, you still said it is about $200. Additional, when I returned home to check the receipt, I was charged labor fee $102. The whole maintenance work lasted 1.5 hours, and you clearly told me your labor fee is $45/hour. Now you tell me why you charged me $102 for 1.5 hours? I am going back to your store to get my money back! The most important thing for business is honesty! Otherwise nobody will be back! read more

Expert, ethical, and professional. Cannot recommend highly enough. The world would be a better place if more businesses performed with such integrity. read more

Highly recommend Victor! They have great service and communication about the turnaround times. I've used them for every claim since they were at their old location on River Road. I had a hit and run claim recently and they provided a curtesy car as soon as the parts arrived. read more

Awesome guys, just opened within the year, pretty spanking new. Plus it's huge, bodyshop & repair under one roof. Friendly staff and gave honest quotes. read more

Grand Performance Auto Centre - Auto Repair Near Me - Richmond, British Columbia

We use Grand Performance fir regular oil change and maintainence and have found their service excellent, efficient and cost-effective.

Decided to try this place out based on the good reviews. Took my car in for a straight forward ICBC repair and the courtesy car they gave me was a piece of junk (2001 BMW) We could not make it from Richmond to Vancouver without stopping about 10 times because the car was leaking coolant and severely overheating to the point of smoke coming from the engine. It took forever to get home cause we had to keep pulling over lest the car burst into flames. We called them the next day (they closed after we left) and complained and they had the audacity to ask us to drive the car back to the shop so they could switch it out for us. Are we supposed to buy more coolant and fill it up every few mins? Like WTF should we fix your leaky car too? I remember them topping up the coolant too before we left the shop so that makes we wonder if they knew the car had issues and still lent it out... My husband let him have it over the phone and we finally got a decent replacement dropped off the next day. The repair itself was fine but I won't use these guys again based on the junk courtesy car and sour attitude. read more

Good repair services to my front bumper. The manager Victor did take a look for the whole part of the front bumper, and more importantly, this was the only place that offered options(low, moderate, high budget services). I am satisfied with the repair done in the moderate budget. read more

Brought in by appt on Monday with a courtesy car waiting. Repair complete, car washed and cleaned outside and in by Wednesday morning. Quick, friendly service on a "other driver fault" claim. Thank you Victor and John. read more

I'm done with these guys. Second last time I went there, the 'fix' on my car took 20 minutes without any parts. They charged me .80 hrs of labour. - Ok, so, I swallowed the bitter pill and went again. - Booked 1 week in advance, for 10am today - and they basically, didn't fix my car, because of lack of time and space. Why did they book me in and throw my day outta whack? Very disorganized, and it cost me time and money away from work. A simple coolant flush was going to take 6 HOURS!!! No respect for a repeat customer (me) and a serious lack of respect for my valuable time. Their excuses are just moot at this point. Done and done. I will also report back to their other customers that referred me in the first place. I guarantee you they will not go back either, based on my last 2 experiences there.. On top of it, they had the gall to try and charge me 70 bucks for nothing. I refused too pay, and the front desk guy tore up the work order and threw it on the floor because he was not winning his argument vs. my rationale. DONE and DONE! read more

Been to this shop twice. Victor and his team were nice and friendly. First time it was for a 4 wheel alignment. Although it took a bit longer than expected due to machine not working at first, their tech was friendly and was willing to help me do some inspection on the suspension (I changed out all suspension parts myself). I did not make an appointment but they were able to fit me into their schedule right away. Second time, I visited because my window got smashed. I called my usual autobody and they turned me away because they were full for the next two weeks (very disappointed by their attitude). So I called up Grand Performance and they asked me to come in. Within half an hour, victor gave me multiple options on the window and gave me a great pricing. (I have an 1991 Civic so finding a window is harder than usual). Told me that glass will arrive at 2pm and will have the car done by 3pm. Came back to a shiny new window with many little problems fixed. Will recommend this shop to anyone. Great friendly staff. Great pricing. read more

Ok repair job. Had to take the car back two time to fix the details that was ignored during repair. According to the person i talked to who is also the estimator of the shop, he's the only person that does post repair quality check. But he only works 4 day a week so when he's not on the cars would not get quality checked before released to customer. I think they are overwhelmed by the amount of cars going in for repair and skipped on quality/reputation for quick profit. Very short sighted move. read more

Earlier this year my younger brother reversed the car into a pole, cracking the rear bumper open on our Honda Fit. Took the car to at least a dozen different auto body shops in Richmond. A few places said they could repair the bumper but as it had been repaired once before with subpar results, we opted for a new one. Price from shop to shop varied but it was looking like at least +$900 for a new OEM/ OEM+ bumper; unfortunately no aftermarket parts. This all changed when I went to Grand Performance. Never been there before nor heard of it but I drive past it often. Stopped in to get an estimate & spoke to Victor. He took a look at the bumper & quoted a price that beat out everyone else in the city. I came back a week later and dropped off the car. Not even 3 days after I dropped off the car was the work done! The bumper was installed properly (no gaps etc.) and looked perfect on the car. Everyone at GPA was polite and professional. I also want to compliment the auto-body manager Victor, as he may be one of the only honest people left in this industry! I recommend this place to anyone looking to get quality work for a reasonable price. read more

Friend told me about this shop and I must say I'm very please with the service and work done on my ML. Stealership took me too the cleaners on maintaining my SUV before and Grand Performance Auto offers reasonable price and well as great service. I would recommend them to anyone looking for quaility service and knowing your not being ripped off. read more

I had a collision repair with them about 6 years ago and had a good experience with Victor so when I saw that they do winter tires I thought I would give them a try again. What a terrible experience when I was helped by the owner John. I called about 3 weeks ago to ask for pricing and he told me that they do store tires and the cost would be $60 for the year. I booked an appointment and came in to get my winter tires this week. The first person that helped me had no clue that I had an appointment so he went to get John. When he called me to tell me my vehicle was ready I asked him again to confirm that he can store my tires and said yes the cost will be $80/year. Ok so the price went up $20 in the 3 weeks since, sure I can understand that as prices can change. I went to pick up my vehicle about 2 hours after the call and was ready to tell him to store the tires but then he tells me now it's $90/year, that it went up because he is running out of room. So their prices change by the hour now? Even after they quoted you a price earlier in the day. Of course I didn't do it. When I got in my vehicle I saw that they put the tires in my vehicle without bags, so in my back seat there were tires just sitting on my leather seats now covered in dirt. AVOID THIS PLACE, give your money to Costco or Canadian Tire or something because they oblivious don't honor what they say. read more

Going to the autoshop has always been one of the most stressful things for me, especially in the last little while - when my car broke down on me multiple times, in the middle of the road, out of nowhere, whilst driving. I still remember taking the car back to my old mechanic 4-5 times (in a matter of a week and a half!), and each time he would assure me that the car was okay to drive. I would then find out that was indeed, not the case, the day after, when my engine continued to shut down on me on my way to work in the dark wintery morning. I still remember asking him "is this drivable?" when he called me to pick up the car, after visiting him multiple times, and he would always look at me with a puzzled look as if he couldn't fathom why I would be asking such a ridiculous queston. Instead of leaving a negative review on yelp for my old mechanic, I decided to leave a positive one for GrandPerformance instead. I actually didn't know of GrandPerformance until recently, when I had to deal with a collision and was referred to a list of ICBC accredited autoshops. When I researched autoshops in Richmond, their reviews on yelp were all so promising so I decided to try it out. All I can say is wow:) Their friendly customer service and calming(**) atmostphere pleasantly surprised me, because I am so used to being rushed in and out of the shop without really understanding what was the matter with the car. They really take the time to explain things and to follow up. In terms of pricing, I believe they are reasonable too. (**) I never thought I'd use the word "calming" to describe an autoshop! Just thought I'd leave a note here, especially for those who are not very familiar with the mechanical side of things when it comes to cars:) I think having professional people acting professionally really helps alleviate a lot of stress for those of us who don't really speak the CAR language. Highly Recommended:))! read more

Great guys - I was referred here for my estimate on a total loss car - the owner and his son are car lovers too and immediately I felt at home despite me being injured and having lost my car due to a careless drunk driver. I got a very good quote for repairs and was sent on my way with a nice and clean courtesy car. They even allowed a few extra day of lenience. Great thing with dealing with small biz owners who care. Would recommend for those closeby. read more

It was my first time going into an autobody shop. Thankfully Victor and the staff there didn't make it as nerve wracking as I expected it to be. Service was prompt and they go over what they will do to your car so that it doesn't feel like they're just giving you a random estimate. When Victor walked me through their shop I was surprised that they have a looot of cars that need working on. It goes to show that people are choosing this place to get their cars fixed. I will definitely recommend my peers to this place. As an aspiring automotive service tech, this is the level of service I would like to give back to the community. read more

Fixed my car super fast with outstanding quality, highly recommended

During the christmas holidays my BMW X6 was rear-ended in Richmond. My friend recommended me to Grand Performance which was neaby and conveniently located on River Road and Capstan Way. When i got their, Victor the bodyshop manager was really kind and patient to help me process a claim with ICBC and had a rental car ready for me to drive away in. After a week later, I recieved my car back and was quite pleased and happy with the repairs done on my vehicle. Victor thoroughly went through the repairs that was done and also pointed out a few repair flaws that was done by another bodyshop from my last accident. During the first week of Jan, I had Grand Peroformance repair those flaws cuz I didnt trust my last bodyshop and on top of that the repair cost was really low which didnt empty-out my wallet. I also took my gf's honda accord to Grand Performance cuz they also do mechanical repairs. For the longest time, the car had a intermit stalling problem and the dealership couldnt figure it out. She had brought the car to honda 4 times!!! and still could not find the problem. Each time she brought it in, it was left their for the entire day!! She was extremely dissatisfied with their results and wasted the time to take the vehicle in to the shop. Worst of all, they dont even provide a courtesy car for her to drive off in. She didnt want to drive the car and have it stall out on her especially on the highway. We left the vehicle with John the Service Manager at Grand Performance for a few hrs and they gave us a courtesy vehicle to drive in. After a few hrs, PRESTO!! they found the problem. The problem was within the transmission. When it reached a certain gear ratio the transmission would stall out the vehicle intermittently. Grand Performance is the place to be at and trust with Body Repairs and Mechanical Repairs. They certainly went the distance for us and was quite courteous every step of the way. Grand Performance has definitely gained our respect and business. We'll definitely recommend them to our friends and family. read more

I was in an accident and my front end was totally smashed. Took it to an autobody shop in Richmond and the cosmetic part of the job was done but heard a noise coming from the engine that wasn't there before so I thought it was caused by the accident. The manager at the autobody shop could not diagnose the problem.. So I was sent away. Called Icbc and told them the story, they told me to go see a mechanic . Went online and searched and Grand Performance came up.. Very close to my house which was perfect! Went in and after 10 mins they diagnosed the problem.. The water pump! They were quick to fix it and told me that they had misquoted me and the actual price was lower than what they quoted me! It's always nice to hear that! Very nice and honest people that work there. Being a girl.. It sucks to walk into a garage not knowing the cost of anything so i would've paid the higher amount ... But thank you to Victor for being so honest! I would recommend this place in a heartbeat! read more

I took my car here for a very minor accident, Victor got me such a good deal that I also brought my second car for minor scratches. I recommend them their price was better than anybody else and their service was really good read more

I went to Grand Performance body shop for an ICBC repairs on Aug 12, 2019 and had experienced an excellent service, the job was well performed and the car was fully washed and cleaned. I also took advantage for oil changed and was fairly charged. The courtesy car was clean and easy to handle, the manager Victor is very helpful and knowledgeable and the receptionist George is also nice to deal with. I shall recommend to anybody for auto repair. read more

Really can't say enough nice things about this place. They took the time to explain the problem, going over a printout with a diagram. They gave a lower estimate than any other places and stuck with it, often throwing in some extras out of sheer goodwill. The owner and employees are very friendly, polite, and welcoming, not to mention accommodating about when the car can be dropped off and picked up. The location itself is convenient, close to Aberdeen station, so for me it really is worth the drive to Richmond from Vancouver and then just hop on the sky train to get to work. I'm hoping to not require any more costly repairs-touch wood- but am planning on bringing my car there for routine oil changes and the like from now on. read more

These guys are so honest, that I left $100000 worth of gems stones and diamonds in the trunk of my car because I forgot they were there. Got my car back fixed better than it's ever been and not a penny was missing from my car. I would trust these guys any day of the week. It's refreshing to find such trustworthy businesses like this one. The integrity that this shop has is at the top most. Wish I could give them 11 stars. read more

Sent my 2014 Gen coupe to fix a dent and repair an electrical problem with my headlamps. They did both perfectly with a very good price. Would go there again! Highly recommended :) read more

Fabulous experience of dealing with this company for my first time to repair my Lexus front bumper due to accident damage! The staff was courteous and thorough to explain to me about the possible variation in ICBC coverage, as the damage could not be visualized without taking the bumper off. My car was swiftly repaired and painted to match perfectly within three days. A minor repair (of a missing button to close the panel inside my trunk) was thrown in, out of the courtesy of Victor. All in all, I would highly recommend anyone to use this company for auto repair service of excellent workmanship and integrity. I am glad I took my car there just based on the reviews I have read. Larry H. Richmond read more

Great service and they fixed my car and washed it. I usually hate bringing my car in to places because mechanics usually assume females know nothing and are condescending. Victor was really nice and thorough in explaining everything. The courtesy car was super clean. This place won't rip you off. Will come again next time we have a car issue. read more

I would highly recommend Grand Performance auto. The workmanship is good and they do their best to please their clients. They're honest and take the time to speak with their clients even though they're very busy. My vehicle was damaged while it was parked and they processed the ICBC assessment and repair with ease. They also fixed two other small items for free, which was much appreciated. read more

I was there for an icbc claim and the customer service there was pretty good except the mechanic was really terrible. Besides driving back and forth 3 to 4 times my car needed extra repair which was not necessary. A part was my fault since I didn't check the front signal light since the weather was really sunny then I notice it at night I don't have any signal lights on. I end up going back to them again. I thought after reading other customer's review would find me a better place next time I will be careful of what I read. By the way I would give them 5 stars if the mechanic didn't wipe his small nose booger's over my steering wheel and if he could fix my car properly. By the way 2.5 stars is for the excellent customer service. read more

Had an ICBC claim and also wanted additional work done. Front desk was friendly and efficient. Additional work that I wanted done on my SUV was quoted half the price compared to two other places I went. Victor was great and I'm very happy with outcome of my vehicle. Was worried I would have a crappy loaner car and have to drive around in a vehicle with the business name splashed across it but not the case here. Car was brand new and no advertising to world that my vehicle was in an accident that's why I'm driving a loaner. My SUV was completed in time quoted. Will definitely use in future again if needed and recommend them to my family and friends. read more

Had my daughter's car fixed in 2010 and work was great.i took my car and also recommended to my family and friends to have them fixed their car since then. read more

July 15/14 I had my car repaired from an accident caused by myself but covered by ICBC with my paying a deductable. I also had Grand Performance repair all of the scratches and small bumps in my car and on my bumpers that just got there. I also asked for a full detailing of the car. The detailing of the outside came with the work and the inside was completed after the work was completed. John the staff member serviced me when I took my car into the Centre could not have been more helpful. Nelson went around the car with me explaining what would be done to each place where there was to be repair/painting. A price for the items I wanted done was discussed and agreed upon. John at the front explained the process in total and gave me a loaner vehicle and off I went. A couple of phones calls regarding ICBC questions were discussed and agreed upon. I went in at the end of the wesk to check on the car and it was not finished and I was courteously shown the car and spoke to about the time frame for finishing. Today I picked up my car which looked liked new and was again greeted with smiles and professionalism. The agreed upon amount for the work was exactly as discussed. The workmanship is excellent and now I am driving a new looking car that is an '07. All were professional, courteous, honest, and gave service with a smile. Along with a new looking car, at the right price, what more could I want? Thanks to all who serviced me and worked on my car. Pride of work and pride of ownership. read more

I just had my winter tires changed at Grand Performance. After researching hours online about the best tires and best quotes, GP gave us the best advise and at the same time beat all the other estimates from major tire websites. Staffs are friendly, patient and professional. There's no language barrier because they speak virtually all the possible languages. Facility is nice and convenient. I especially want to compliment the estimator/manager named Victor. He is by far the most honest and customer-friendly person working in the industry that I know of. I would 100% recommend this body shop to all my friends and family. read more

Best service hands down! I scraped and dented the front of my car and needed to fix it quick. I shopped around and had estimates ranging from $600 - $800 which was a little more than what I was willing to put down, especially since I wasn't claiming it. Went on yelp and saw this place and decided to head over there and get an estimate. Victor took a look at my car and gave me options and walked me through what he could do. His estimate was much more affordable than all the other places I visited and the end result was amazing! If you need honest, quick and amazing service... go here! If I ever have car troubles (hopefully not), I'll definitely come here again :) read more

my truck was hit from the back they did very clean work, replaced the entire bumper, washed my truck, and coordinated with me to make sure that i got my truck as soon as possile- and that if i didn,t i could swap the courtesy car i had with them with a truck that they could supply... why 4/5? For whatever reason, maybe they were vacuuming the inside of my truck, etc. there is some dust and grime on the inside of my windshield and on my dash read more

Last week, my mercedes c240 got a big accident, it was written off by ICBC. The manager helped me go to the salvage center to inspect my vehicle to see whether it can be saved, i appreciate for their attitude even they knew they would not get my vehicle for repair. I would strongly recommend my friends go there for collision and mechanic works repair. read more

Great service they really helped me out and suggested a fix that was even cheaper and better than what I had thought. Great place highly recommended! read more

In the past, I have always been hesitant and distrusting when it comes to car repairs, mechanics, auto body, you name it. Perhaps it's because I know very little about cars and have been ripped off in the past because of that. I came into Grand Performance just a couple of weeks ago after my car stalled right in the middle of No.3 Road, during rush hour of all times. What a nightmare...almost got killed on that frickin road. There I was running around trying to get someone to help me push the car out of the way. Unable to get a volunteer, I walked down Capstan and around the corner where I saw Grand Performance. I entered the office and briefed them on my predicament. Victor and John Law rounded up some of the guys and manually pushed my car from that nightmare No.3 Road. Back at the shop they attended to my car without making me wait, gave me a loaner car for the evening and fixed the car by the next day. Victor and John explained to me in layman terms of what was done to my car, showed me what was done to my car and the broken parts. They didn't try to sell me things I didn't need and made sure I got the best deal. Felt very comfortable dealing with them. My trust in car professionals has been restored; especially with the guys at Grand Performance. read more

Went here in July, 2014 for wheel alignment and oil change. Tried to up sell me. I have no confidence in this place.