We recently completed a pool project with Thunderbird Pools (April 2026), and had a very positive…read moreexperience and are extremely happy with the final result. We interviewed 10 different pool companies before making our decision, and Thunderbird Pools ultimately delivered exactly what we were looking for on time, and on budget! The design process was outstanding from the very beginning. Jeff Hyler (our designer) was incredibly knowledgeable, creative, and professional. During the very first onsite visit, he measured the space and produced an initial design complete with pricing and visual renderings. That immediate concept helped us clearly understand what was possible within our budget and set Thunderbird apart from every other company we interviewed. None of the other vendors offered anything close to the same level of interactive design capability or onsite visualization tools, and it made an excellent first impression. After comparing proposals from multiple pool builders, including pricing, pool size, and features, we ultimately chose Thunderbird Pools because of the quality of the design process, our confidence in the team, the professionalism of the company and staff, and the overall value offered. The showroom in Surprise offered various color options and the designer Jeff was extremely helpful in making selections! Before construction and permitting began, communication was excellent. Once the project started, Joe Hernandez was onsite regularly and did an exceptional job overseeing the subcontractors and maintaining quality control. His experience was obvious, and he consistently paid attention to details, communicated expectations clearly, and kept the project moving efficiently. We always felt confident that the schedule, workmanship, and overall project quality were being managed closely. We were also impressed with the subcontractors Thunderbird used throughout the project. They were skilled, professional, punctual, and worked efficiently according to the company's online schedule and project portal. They never left construction debris when they were done and tried to keep the area very clean. Thunderbird's internal project managers also communicated consistently through phone calls and emails, keeping us informed during each phase of construction. Overall, the company demonstrated excellent organization, communication, and project management from start to finish. Most importantly, the project stayed within our target budget, and the overall construction process went smoothly in the timeline anticipated. After completion, Brandon Thompson handled the equipment startup, testing, and training process. Brandon was outstanding , highly knowledgeable about all the pool systems, thorough in testing functionality, and extremely helpful with maintenance and scheduling recommendations. He not only completed the initial startup and training but also returned multiple times afterward to ensure everything was operating perfectly and to answer any additional questions we had. In the end, the project was completed on time, on budget, and exceeded our expectations. With just a little more upfront clarity regarding owner's site pre-grading responsibilities and protection of existing property during construction, the experience would have been beyond expectations. We would absolutely recommend them to anyone considering building a pool.

We had a pool installed by Thunderbird that was completed in December of 2023. Overall, the…read moreexperience has been annoying and stressful. A lot of re-work for work that was not done correct the first time, messes being left in the yard, and poor communication. Now the cool decking is starting to lift. I notified Thunderbird about this weeks ago and included several pictures. I took the day off work to be here for the concrete company to do the work, two guys showed up, took pictures and left. Something that should have been enjoyable has turned out to be regrettable. Do your research before signing a contract with this company.

Love the new manager! Jordan is also awesome. Fast, helpful, only selling you what you need…read more Friendly clean store.

Tim, one of the managers, is incredible. He cares enough about people to have integrity. He listens…read moreto his customers and suggests the best option for the situation, not the most expensive. Much appreciated. Thanks Tim!

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

I was in a pickle and called, He was So Helpful, and got me the help I needed. Thanks So Much! I…read moredefinitely recommend Element Pools!

For some reason, the Yelp AI machine deleted my first recommendation. Element Pools and spas is a…read moregreat company. They did a wonderful job on my pool, timely and great results. I would highly recommend them. plus their prices were good.

Tyler was great, beginning with the first time we visited this location. He took his time, asked…read morequestions to make sure we were getting what we needed not what he wanted to sell. After spa was delivered he's been quick to help with questions. The guy that delivered the spa was wonderful, set up and show us how to opperated. Best experience we could of had.

We purchased our hot tub on November 13 from the Peoria office and Tyler was wonderful at walking…read moreus through the process and helping us to get all of the accessories that we would need. However after we paid for it in full that day, apparently that's where the service ends. We waited to hear about anything coming in on a truck and finally on Nov. 28th Tyler let us know that they had 2 trucks coming in and it may be on one. Still crickets after that. I finally got ahold of LPI and found out that it actually shipped on Nov.22 and we should have been notified and set up for a delivery. Again we waited. Shortly after I had made another call to the office in Tennessee on December 7th, I received a call saying that there would be a delivery on Dec. 9 between 2pm and 5pm. The delivery people ended up calling and saying that they would not be there until 6:30 I made my concerns that there was no light on the side of the house with the most terrain to cover and they said no problem they have lights. they finally showed up about 8:15 and proceeded to haul it in the dark. the 10 ft. cord that we ordered was not there and they had no cover for our spa, nor did they have the handrail. All of these things were listed as paid for on our invoice. it is now Dec.12 and after many calls to Tennessee we have found out that the supposedly shipped our power cord... Great, but what about our handrail that has to be installed before this tub can be filled? Now we are told that it is on back order. I've called two of the local stores that they run, ( Peoria and Mesa ) and neither one seems to be able to figure out the proper way to give us a handrail from the store, with the fully paid receipt in my hand. I stated that we would even take a floor model. Mike in the Mesa store was supposed to call me back in about 20 minutes with info on whether or not he would have one in the warehouse there. 2 days later my husband called and got ahold of him and he said he'd go check. I would advise anyone looking to purchase from them that they probably wont have your back after purchase and you may want to look elsewhere to buy.

This company is amazing. Tye and Shannon (owners) are dedicated to providing excellent work. The…read morebest part of working with them is their customer service. When I needed to be out of town for an emergency, they stepped up to help by making sure when they came by that everything was taken care of. They drove by to check on the house regularly and made sure that everything was good. They are great workers and I will never have another company service my pool as long as they exist!

Found Fish Outta Water when we were in need, just moved to the area and we are so thankful to have…read morefound them! They are super reliable, responsive, and helpful if you have any questions on your pool and/or equipment. When we moved in our pool took a hit. Ty and the team were able to get our pool back to normal soon after and we are so thankful to have them as our pool service!

Dominic has been servicing our pool for several weeks now. He has provided excellent service and…read moreis very knowledgeable. I recommend RedLine and Dominic in particular.

Overall pretty good experience. The tech himself Fernando was excellent! My new light install went…read morewell. However.... I was quoted for an hour of labor at $125. It went an hour and a half... fine... stuff happens... but I guess they round up? So instead of it being 187.50... it ended up being double what I was quoted, $250.

Ceasar was extremely knowledgeable. He helped me understand the proper way to water my trees and…read moreexplained the need to have them trimmed properly. The workers did a good job and cleaned up very well.

We were very excited to purchase our two Pygmy palms. Implantation was June 3. After a few days…read morewe noticed the trunk of one of the palms was leaning very far over, and there was fibrous root material exposed above the ground. On June 6, both I and my husband (who was out of town at the time) spoke with the salesman at Moon Valley Nursery. I indicated my concern and provided him with pictures and told him one of the trunks was very wobbly and leaning at such an angle that it was almost parallel to the ground. He told me that it looked normal and they could come out and put additional mulch on it. He said the wobbliness was normal as the roots hadn't taken hold. I told him the other palm was not wobbly like that and they were planted at the same time. The other palm was doing just fine. I reiterated that it just didn't look right to me. He conferred with his supervisor and told me that his supervisor also said it was fine and looked normal. I felt reluctance on their part to come out to inspect it. There are also many palms in my neighborhood, none of which looked like this. Including my other palm. Midway into the next week my husband was in the yard and a landscaper stopped his truck and approached my husband, commenting that there was something wrong with the palm. He said he was familiar with them, having planted many, and it didn't look well. We phoned Moon Valley again and waited for a return call at which time we relayed this conversation and said someone needed to come out and take a look at the palm. This was on a Friday--nine days post-implantation. Our salesman said that a supervisor would reach out to--most likely Monday and schedule a visit. Monday came with no call. When we followed up, the story changed and we were told someone would contact us to "get us on a schedule." We were having other work done and opted to replace it the third week of June. We were given the name and number of the district manager and left a message for a callback. On June 18 (next day), he phoned us back and we shared our experience with him. He was very apologetic for the service we received and gave us the store manager's name, said he was going to note our account and take care of us. At that point, I asked for clarification on what "take care of us" meant. He said he would be having the manager refund us for the palm. On June 19, we finally got an email that we were on the schedule for someone to inspect the palm on June 25. We did not respond as we were waiting for a call from the manager and planned to address that inspection with her at that time. I followed up with the nursery on the June 22. The manager was off that day however, the man I spoke with said he would see about getting our refund processed that day. I asked for a call back to confirm it was in process. As you can probably guess, there was no call back. On the morning of the June 24, I phoned the nursery again. I asked if the manager was in. The woman who came to the phone was not the manager, and said they would provide an in-house credit. I told her that is not what the district manager told me would be happening; that I was specifically told I would get a refund for that palm. She told me that is not their store policy at which point I told her that she needed to follow up with the district manager that I spoke with, and that it was supposed to have been noted on my account that it was a refund, not a credit. I asked her to look confirm and call me back. At that point, we also left a message for the district manager to look into it on his end. No response from either the nursery or the district manager. Today, the 25th, we have texted the district manager to follow up, and phoned the nursery yet again. This time we have asked for the manager herself to phone us back. I have over 40 years in the financial and member services industry. I recognize great customer service when I receive it. There is definitely room for improvement from this company. The whole situation with the palm has caused no small amount of stress. I am hopeful that the refund will happen. I know that bad reviews travel further than good ones. If this is resolved to my satisfaction, I'm happy to edit this in the near future; for now I remain extremely disappointed and would not recommend this company.