Acceptable Fairfield. Friendly staff. Older building but maintained relatively well. Clean…read moreroom. Edible breakfast. Plenty of free parking. Gets job done in area.

Sorry for the dim pic, arrived after midnight. But if you are booking directly thru their website,…read morethe room photos are not updated. Looks like they did some renovations! It's well-maintained. They get cleaning job done well! I seldom feel a room that's okay to "use" without wiping/sanitizing. The front desk people are helpful and friendly too! Complimentary breakfast available. Cute tiny indoor pool up to 4ft only. Location near food establishments. Would reco!

We are up every two weeks during snowmobile season and this is one of our regular stops. The dogs…read moreare awesome. The staff is great. Wings are great too. Met a lot of cool people here on a quick stop. The ride here from another place is super flat and fast everytime we are up so it's a must stop for us.

Out on the snowmobile. Stopped for lunch and to warm up. My husband had the Philly cheese steak…read moresandwich and I had the chicken fingers. We each had a beer. You order at the bar and they bring your food to the table. Plastic hanging between the tables to create your own space due to COVID restrictions.

We chose this place because it allows dogs and it was close enough to where we were. Upon arriving…read morethe place had a smell of stale cigarettes and bleach, an upgrade from the mothball smell of another review. We checked in, everything seemed normal. Upon further inspection if the towels could talk, they would tell a story. The dried vomit outside of our room was a nice touch to add to the experience. The bed, and the pillows had live bed bugs. We saved one in a piece of toilet paper to show the property. We packed our belongings and checked out. I stopped at the front desk, informed them of our room number, we were leaving, and why. I showed the gentleman the live bed bug we found. His reaction wasn't the best, and no refund was offered. Booking.com tried to get us a refund, but the property refused to return their call. The property refused to communicate with me as well. Below is a picture of the live bed bug we presented the property and one I found on me when I returned home, which I obviously killed, after driving 5 hours in the pouring rain, at night through the Adirondack Park.

Stayed here before dropping our daughter off at camp. It looks like an older Holiday Inn Express…read morethat hasn't updated, so there's no newer amenities, but it's a perfectly serviceable hotel with clean beds, good showers, and a very friendly staff. The owners and the hotel housekeepers were all extremely pleasant. We had a dog-friendly room because we brought our boy, and there was nothing wrong with the room at all. We had a nice night here with no complaints. They offered breakfast the next morning and it was what you would find at a HI Express or something comparable. I agree that even though the hotel is smoke-free, you can tell that some people try to get away with it. Lazy. The weather was great, they could have gone outside.

Clean well appointed rooms. Friendly helpful family friendly staff. We left a necklace behind and…read morewere contacted right away!

Ugggg the horror of hotel pillows here, but good room, decent beds, not a fan anymore of the tub…read moreshower but it was clean. No free breakfast here but they do have a restaurant & bar, small gym, pool too, plenty of parking.

NICE PLACE TO STAY IN WATERTOWN, NEW YORK…read more========================================= Note to myself to always confirm hotel reservations, especially when my husband makes them. We arrived Thursday, November around 5:00 p.m. and we were supposed to meet a group for dinner. They had no record of our Expedia reservation and said that our reservation had been cancelled. This was not the case as my husband just changed it to add one day at the beginning and taking off one day at the end. After sitting in the lobby for about thirty minutes they let us check in until everything got ironed out with Expedia. The room was nice and quiet and the bed was very comfortable. It helps having free breakfast and coffee all day long too. I'd definitely stay there again.

They only turndown the room every 3 days, ok thats fine but i asked specifically for it to be done…read moreat the front desk the morning of the 3rd day (because this has happened multiple times) and upon arriving back to the hotel at 6pm the room had not been touched. Twice all of our towels were taken (even though they were hung up to be reused) and not replaced. The first night here there were used towels from the last occupant still hanging on back of the bathroom door (come on now). The TV just keeps going all digitally scrambled and totally unwatchable. Overall terrible experience.

had a very nice stay. the room was cleaned, and everything worked. would stay again. the location…read morewas convenient for traveling and for restocking at walmart. staff was friendly, and they were trying to create some community with looking for a stuffed rabbit. note the date, they may have fixed stuff up, or we got a good room.

I normally do not write reviews to destroy a business, but to hopefully help improve the experience…read morefor future guests. I rarely leave bad reviews, but my stay at Candlewood Suites Watertown was honestly very disappointing. Carla at the front desk was kind and accommodating, so I want to give credit to her because she was the only positive part of the experience. The room itself smelled terrible, like a closed unused room full of dust and mold. There were spider webs everywhere, flies inside the room, and the whole living room area smelled like a homeless person had been staying there. The curtains were also broken, the windows were full of dead flies and thick dust, and even the exhaust fan was completely packed with dust and dirt. It was obvious that the room and hotel are not being properly maintained. The suite setup was also very inconvenient because the AC and heater were only in the living room and barely reached the bedroom. I had to leave the bedroom door open the entire time just to get some air circulation, which made it hard to sleep comfortably because the room kept getting too cold or too warm. I called the front desk again in the afternoon to ask if they had a portable heater or fan available, but they told me they had none. Their only solution was to downgrade me to a much smaller room while still charging me the same price, which made no sense. I was also surprised to learn that housekeeping or room service is only done once a week. I ended up getting sick during my stay with severe allergies and fever symptoms, probably because of the dust, mold smell, and poor air quality. I was visiting my partner who is in the military, and we had not seen each other for 6 months. We were really looking forward to spending quality time together, but this experience completely ruined our stay. Honestly, I should have taken more photos and evidence just in case, but the staff already knows about these issues for sure. I truly hope management improves the condition of the hotel because it has a lot of potential, especially for families visiting Fort Drum due to its convenient location and nearby establishments.

This is a very nice hotel. At $50 per night, this hotel is priced to be very affordable for…read moremilitary personnel and military families. My room is not cramped at all as it is very spacious; very long and very wide. It comes with the following amenities: * Large bed * Large couch that comfortably seats two * Flat-screen LG tv * Table for two * Coffee table * Medium refrigerator * Microwave * Iron & ironing board The bathroom comes stocked very well. The free WiFi is a great addition to the room. I can't count how many installations I've been to that charged military personnel for this very much needed feature. The staff are very friendly, courteous, and professional. I would definitely stay here in the future and recommend this hotel to my friends and business associates. *** The hotels out in Watertown are outrageously priced in the $115-$175 per night range! I don't know what they are thinking. I was offended when told that, due to my being in the military, that they would adjust my rate to the per diem rate. First of all, per diem has nothing to do with commercial businesses. They thought they are doing service members a favor by meeting the per diem rate. I found this to be extremely disrespectful and felt their business is taking advantage of the money I am provided by the government for temporary housing. Holiday Inn Express??? Comfort Inn??? Ramada??? These hotels should never be above $65 per night and they are asking more than double that! We are in upstate New York! Don't get me wrong, it is beautiful up here. However, I've travelled to over 26 states in the U.S., and I know when the need arises to pay that much money for a room, but there is nothing out here that would drive their prices up that high! The fact that there is a military installation in the vicinity of your business should not drive up your prices. You should instead be greatful of the added business and increase in the local economy that the installation has created for your business. Do not take advantage of those whom provide and protect your freedoms.

It amuses me to read the negative reviews on here. You do realize you're paying $49 a night for a…read morehotel on a military installation, correct? This is not a Hilton, and you should go into the experience understanding that. That being said, for the price you really can't beat it. The rooms are fairly spacious (more so than the Days Inn off post where my husband I spent two weeks at the beginning of our PCS here.) Ours had two queen size beds, a small table with two chairs, a TV armoire, a large dresser, an armchair, and little kitchenette. The bathroom is small, but again...I wasn't exactly expecting a jacuzzi tub & double sink. The free, continental breakfast served each morning is one of the more varied ones I have seen. They have your typical breads, bagels, muffins, cereals, & oatmeal. Plus yogurt, hard-boiled eggs, a small fruit selection (apples, bananas, & oranges- don't get too excited) and frozen meats, eggs, waffles, french toast you can heat up in one of the two microwaves. Sure if you're staying there for as long as me (1 month) you'll probably get sick of it, but I'd get sick of anything after eating it for 30 days straight. There's microwavable food available for purchase at the front desk, which saved us many a late night. The free coffee & tea available 24/7 is a nice little perk, too. Oh and a free laundry room is a great plus! There are only 3 washers & 3 dryers, so it does tend to get a little crowded. My few complaints: the little kitchen area is very small and doesn't have a stove. Eating microwavable meals for every meal gets old, quickly. Also, the WiFi is AWFUL. You can access the internet, but don't expect it to be fast and certainly don't expect to watch any videos online. For some reason, the cell phone reception is terrible here too. It's weird, once I'm a few feet away from the hotel, my cell phone gets its bars back & I can use it. That was pretty inconvenient. Overall, a fine place to spend some time during a PCS unless you're a millionaire and can afford to stay in luxury for more than a few days. Which, if you're in the Army, I'm pretty sure you aren't. :)

Brought us the wrong order so I said I'd try what they brought. Tasted like a fat burger so I sent…read moreit back. Showed up on the bill , they said I ate some of it. Her tip paid for half, and her miscount of the beers paid the other half. Look at your bill when you eat here, they always tack on something, and there's always an argument with a customer about it. Speak slowly to the bartender, maybe she will get it right.

We so enjoy this business. The food is great, the locals and the guests that come there are all so…read morefriendly, and the staff are so accommodating. And... they are great with our large groups that we often come with.

This hotel is really nice…read more Been here a few times and returned under their special winter pkg. Occupancy was low. Room was clean. Restaurant was excellent. Breakfast food and service excellent. Large portions. Starbucks coffee free, front desk in morning fantastic. Makes no sense, you can bring free coffee into Restaurant but if you order it with breakfast, $5.00. Front desk, Jacob evening fantastic. Some daytime staff at desk unfriendly and so, so. Shower, no cold water in couple rooms, some only hot water. Still overall recommended. Nice pool and hottub. Large event space and easy parking. Ps Robes are very nice and worth $75. If you need one.

This is a very nice hotel and only a short walk to the middle of town. Our room was large, the bed…read morevery comfortable, and the bathroom was very nice. Everything was very well thought out. The view of the St. Lawrence was stunning. The rear promenade along the river is also lovely. Our only downside was the inclement weather on the day of our visit.