Worst place ever!!!!! If you need to see a dr don't even waste your time with these people. The lady in the front is sooo rude. Has no respect for customers what so ever. I personally had a bad experience, my friend went there and said the same exact things. The doctor won't even come out and talk to you. They don't care at all. I'm very disappointed. Girl in the front needs to be gone!! I don't even know how she still has a job. I feel bad talking about people, but in this particular situation I was disrespected for no reason what so ever. Don't waste your money or time!! read more

Went in to get an updated prescription and new glasses, since it had been almost 2 years since my last check up. Had an appointment ready to go within a couple weeks(evening time). I'm glad they are able to accommodate appointments after 5 PM on weekdays. Came in and had my appointment, a new prescription and had chosen a new pair of glasses all under an hour! Great customer service and a great selection on frames. Prices were comparable to other optometrists in the area that I had previous seen. read more

Very efficient professional staff took great care of my needs, from the initial contact making the appointment through the eye exam and process of selecting the right glasses. They took time to answer all of my questions and made the entire process fluid and pleasureable. read more

DO NOT GO here. Very unprofessional and combative staff and optometrist. I've been going here for years and like the other reviews were satisfied. That's because I bought my contacts and eyeglasses from them at highly marked up prices. The one time I go to buy my contacts elsewhere the Dr. and staff flipped on a switch. The Dr. writes the contact prescriptions without enough detail or description for other outside providers to fill them. When I requested the prescription be cleared up and more detailed for another low cost retailer to fill them, the receptionist refused and hung up on me. After calling again and requesting to speak to the Dr. she refused. Then the retailer called to speak with the Dr. to clear up the prescription and the receptionist claiming to be the Dr. cursed at her and hung up the phone. As patients we have rights, this Dr. and her staff are clearly unprofessional and do not respect the patient, unless you buy thier marked up designer frames, then they love you. Also like other reviews, Dr. is unfriendly and impersonal. read more

Had my first exam here today and I must say the optometrist was the best I have ever had. She explained everything well and had a great dimener. I never felt I was a hassel or an inconvenience. Great job! read more

David is amazing - he went over and above to accommodate my very urgent, last-minute request. I'm so thankful to have an optometrist office with staff who care about giving exceptional customer service even when it's inconvenient. Thanks for being an awesome human David! read more

Great staff, great doctor, Dr. FU. Beautiful decor, great selection of glasses. You will not be disappointed.

I would recommend asking for Victoria. Victoria provided Great Customer Service and assisted me with my purchase and it was so stress free ! Very knowledgeable about options for lenses and made the buying process fun ! I love my new Prada frames . Thank you Grand Vision Optometry for a great experience . I'll be coming back again for sure . read more

Grand Vision Optomitry provides exceptional customer service! A few of my contacts tore and they sent me new contacts immediately at no charge . They always provide me with great samples of solution ,eye drops and cleaner too ! Dr. Wong is kind , experienced, and knowledgeable! She is very professional! read more

Yesterday, I came in to get fitted for glasses. As a professional performer, my schedule fluctuates weekly and I needed replacement glasses pronto. I was assured by employee David that I would be taken care of in a timely manner even though the store was busy when I came in. I left after 1 hour of detailed advice about my frames as they fit on my skeleton. David was efficient, personable, and most of all knowledgeable about the way glasses fit a face, and how to accommodate my price range and time frame. He went above and beyond to make sure my glasses were finished by store close that same day so I wouldn't have to drive home "blind". I went in needing just a quick fix and found a new home to call my eye people. Grand vision is a gem! Highly recommended for all eyewear needs! read more

I came in for an exam and new glasses and ended up more than impressed! This was the first place I'd been to where my insurance covered the exam and that left me more than excited. I was intimidated by the higher price of some of the frames I liked but ended up going for it and the total price was one of the lowest I'd paid in the last few years. I'll definitely be back in the future! read more

I've been going here for years and will never go anywhere else. I always have a great experience here! Everyone is very kind and helpful. David always takes the time to help me pick out the best frames! read more

This place is awesome! Me and wife have been comming here for years. Staff is always friendly, professional, and accommodating. Dr. Mika Fu is exceptional! Would recommend this establishment to anyone looking for a great team that will take care of you and your eye care needs. read more

I was recommended to come in an select glasses with David from one of my friends. She was right he was very good at figuring out which glasses would work and very professional. Ask for David you won't be disappointed. read more

My previous long term experience at the Los Posas location Was very good, however it seems No One Actually Answers the phone During Business Hours. I ordered glasses nearly 6 weeks ago & Haven't Gotten a Consistently Straight Answer about my glasses after multiple calls. I like the Optometrist, Dr Wong, very much but the Support Staff Isn't Supportive. Very sad to see this Optometry business on the decline on Customer Service. read more

Excellent service and location. Dr. Wong and the staff were very thorough every step of the way. I'll definitely be going back and would highly recommend this place! read more

We had a great experience today. Lorelei took the time to listen to my concerns over my son's glasses, and she figured out the best scenario in regards to options and insurance billing. I really appreciated the courtesy that was afforded me. We were new to the practice last year. Thank you! read more

Just went in for an appointment yesterday and had an absolutely great experience. Everyone was very kind and very professional. The office is stunning and well designed. Dr Fu did a very good job with examining my vision making sure that I receive a good prescription. Jesseca was also very helpful with picking out new frames for me and was also very kind. Just an overall good environment and I'm glad to be a patient there. Definitely recommend this optometry to anyone that wants amazing and friendly service! read more

Sofia , went above and beyond. Her guest service was amazing , I was having trouble finding the perfect frame for my new glasses and she went out of her way to make me feel valued and was super helpful . Dr.wong was great ,she made sure we went over anything I was concerned about and was super helpful . They made my visit wonderful ! read more

Saw Dr. Wong in hopes of finally finding contacts for that work for me. She was amazing and patient with the prescription. She sat there and really listened to my concerns and frustrations. I'm on my third trial pair now (my eyes are finicky) and she continues to be wonderful and patient. Wonderful optometrist read more

Fantastic customer service. A friendly male staff member greeted me upon arrival. I explained the repair needed on my sunglasses and he quickly took them in the back for repair and assured me that they would be done in just a few minutes. This office has a beautiful selection of high end sunglasses and eyeglasses. Just a few minutes and my sunglasses were repaired and free of charge. Overall, a wonderful experience and I will return. read more

Wonderful staff from the front desk to the doctors. Kind and professional with a great assortment of frames. They all seem to love working together and it shows. Brought my 9 and 13 year old boys and then made an appointment for myself since I was so impressed. read more

I too like some of the others had an issue with Adrienne. I had never met her or seen her, but had a bad experience over the phone with her BUT I know from working with Dr's that they like to know what goes on in the office. My husband expressed my concerns to another front desk girl who works there when he was in and the Dr. called me and apologized. I accepted that apology and seen her again today and the experience was wonderful. Dr's like to be able to right something that is wrong and I believe they should get the opportunity. I feel like she really does care about my eye care and is taking all steps to make sure I am comfortable. I will continue to go back and really did like Dr. Fu. read more

I walked in with no appointment to see if they could help me with my glasses. One nose pad had broken off at the stem after they had fallen out of my purse onto the dirt in front of my house. They had been rained on and neglected in the mud for a few weeks until I found them. These wonderful people took them in the back, replaced both nose pads, and polished the lenses up so they looked like new. I honestly wasn't sure if they would be wearable ever again. And the best part, they didn't charge me for the work. I am beyond impressed and will be their customer the next time I need a pair of glasses. Thank you, Grand Vision! read more

Wow Dr. Wong is amazing she is super friendly and patient. My 10 year older daughter came for exam and first time contact less fitting and she did such a wonderful job with her. The best optometrist I have ever encountered! High highly recommend, and the staff is very nice as well! read more

I walked out of there feeling confident in my new look! I want to thank the ENTIRE staff for being honest with my choices and in explaining to me how to properly get my "biggest bang for my buck"! Not only did I leave with one pair but ended up with two! Thank you guys! read more

I have been searching for an optometrist for a very long time now and I have found the place. Everything from the first phone call to the goodbye from picking up my new glasses was amazing customer service. Not only was the service and exam experience great, but they had a great selection of glasses/sunglasses. Bottom line if your looking for a new vision place, this is it. read more

I had some reservations going to a new optometrist, I found this business on the internet and you just never know what you're going to get. I was surprised by the look of the place, it had a high end feel to it. Upon entering, I was immediately greeted and taken to begin my exam. That scored a point for me because I'm usually very busy and don't like to wait at Dr's offices. The young man who assisted me in the initial vision screening seemed smart and energetic. Next I was taken for my exam with Dr. Fu. She was warm and worked quickly to figure out my exact prescription. Next I went out to select some new glasses. Dr. Fu handed me off to Adrian who specializes in finding a good look for clients. I'm a guy that doesn't usually spend too much time worrying about the look so I appreciated the assistance. She immediately chose a pair Jhane Barnes. I was sceptical that she'd chosen the correct pair so I tried on 3 other pairs. All 3 pairs I chose were mediocre for my face. Adrian had chosen the right pair within 30 seconds of meeting me, she's just got a great eye for style. I've had the glasses and a set of contacts for over 3 months now and have experienced no problems. Since going I've sent other family members to this practice. read more

I will start off by saying David is always a pleasure to work with. In fact, I've sent him patients and they are all very happy with his work and expertise. People don't give praise enough in life, so kudos David! read more

This place is absolutely wonderful! I went there for the first time yesterday for an exam and new frames. The staff and doctor were all incredibly kind and helpful, and the office is SO clean! I love the fact that they also have such a system in place. The exam is thorough, and they talk you through each step. AJ helped me to pick out the perfect frames, and was so patient as I selected no less than 20 frames to try;). I would recommend Grand Vision Optometry to anyone, anytime! read more

I have been coming here for several years and have bought 3 pairs of glasses. Service is always friendly. Lorelei helped me last time and she was super sweet and helped me pick out a very nice pair of frames. read more

Wish I went here back when they first opened up. Nothing but great customer service. Jesseka was very patient with me and helped me picked out my glasses. Dr. Fu was very helpful during my exam and answered all of my questions. Would not hesitate to go back and to recommend to others. read more

I needed to find a new Optometrist and discovered Grand Vision Optometry. I scheduled an appointment and from the appointment to choosing my new pair of glasses I had a very comfortable and professional experience. Dr. Iris & Leana are very friendly & provided the information I needed to understand my eye health & my lens options. read more

I have a very bad experience with Grand Vision Optometry. My review is strictly with the process of ordering prescription eye glasses. I would like to be clear that this review is NOT about the Doctors or the medical staff. I went in with my prescription from my own optometrist and wanted to order a new pair of glasses from this place because of all the raving reviews. I ordered it on August 14, 2020 and today is September 23, 2020. I still do not have it. I called on week 5 to check on it and the office staff said it should be coming within a week. What place on earth takes 6 weeks and still cannot definitively tell the customers when they should expect to receive their glasses? Does this place deserve a good review? read more

I have been coming to Grand Vision Optometry for quite a few years and have always been quite impressed with Dr. Mika Fu & Staff but I really want to give special recognition to David for his impeccable customer service during my last two visits. He was very knowledgeable with the types of frames that fit the shape of my face but most importantly he helped me pick a pair that were trendy and made me feel young again. This by far was the best visit as I had so much fun working with David. Thank you Dr. Fu for employing such knowledgeable, patient and fun employees like David. It is obvious that you value the level of customer service you provide to your customers. I highly recommend Grand Vision. read more

I took my daughter here to get her very first pair of glasses. My kid hates going to any kind of medical appt...she was nervous about the eye exam and getting drops in her eyes, etc...Dr. Fu and Adrienne were so great with her ! They were really patient and caring. They took their time and explained everything they were going to do before they did it to ease her anxiety. I really feel they went above and beyond to make her experience less fearful for her. She walked away from that appt with a HUGE smile on her face. Adrienne helped her pick out the cutest pair of Hello Kitty glasses and she was a happy camper. She said she can't wait to go back ! Now I am due for an eye exam and some new glasses so I will definitely be going back to Grand Vision because of the great care my daughter received. The staff were all really professional and pleasant and lately this is a true rarity. I myself work in the healthcare field and I really appreciate excellent patient care and this place provides just that. I would recommend Grand Vison to all my family and friends ! read more

Lorelei, was both the most relaxed and helpful optician I've ever had. She suggested glasses that I loved much more than the ones I picked out and was super patient with my indecisiveness. She is so knowledgeable about what makes glasses look and feel nice, and is really good at asking questions that help you realize what you really like and want in a pair of glasses! Top not service! read more

Great place. Comfortable waiting area and very friendly staff. Prompt.My second year coming here and plan on returning.

I'm glad I found Grand Vision Optometry. Dr Fu was wonderful, patient with me and answered all my questions. Alex was very friendly, knowledgeable and professional. I will definitely be returning to them and referring my friends and family to go there. read more

I had such a wonderful experience with the Team at Grand Vision Optometry. They were very friendly, professional, clean, and had a great selection of glasses. Melissa C. helped me through the process. She was so sweet and she even helped me choose the right frames. I am so thankful for her patience and sense of style! I got a great pair of Dolce & Gabanna frames that I am so happy with! Melissa presented me with cute/comfy options and assisted me with lense selection as well. I can get overwhelmed easily but she made it as smooth as possible- I am so grateful! The doctor was a very sweet lady as well. She explained to me what my eyes have been doing and she was very thorough with the images they captured. I really appreciate that. I always have a lot of questions and she answered all of them so kindly. I will definitely will be coming back-what a great shop! read more