I have been coming to Grand Vision Optometry for quite a few years and have always been quite impressed with Dr. Mika Fu & Staff but I really want to give special recognition to David for his impeccable customer service during my last two visits. He was very knowledgeable with the types of frames that fit the shape of my face but most importantly he helped me pick a pair that were trendy and made me feel young again. This by far was the best visit as I had so much fun working with David. Thank you Dr. Fu for employing such knowledgeable, patient and fun employees like David. It is obvious that you value the level of customer service you provide to your customers. I highly recommend Grand Vision. read more

I have a very bad experience with Grand Vision Optometry. My review is strictly with the process of ordering prescription eye glasses. I would like to be clear that this review is NOT about the Doctors or the medical staff. I went in with my prescription from my own optometrist and wanted to order a new pair of glasses from this place because of all the raving reviews. I ordered it on August 14, 2020 and today is September 23, 2020. I still do not have it. I called on week 5 to check on it and the office staff said it should be coming within a week. What place on earth takes 6 weeks and still cannot definitively tell the customers when they should expect to receive their glasses? Does this place deserve a good review? read more

Lorelei, was both the most relaxed and helpful optician I've ever had. She suggested glasses that I loved much more than the ones I picked out and was super patient with my indecisiveness. She is so knowledgeable about what makes glasses look and feel nice, and is really good at asking questions that help you realize what you really like and want in a pair of glasses! Top not service! read more

Great place. Comfortable waiting area and very friendly staff. Prompt.My second year coming here and plan on returning.

I'm glad I found Grand Vision Optometry. Dr Fu was wonderful, patient with me and answered all my questions. Alex was very friendly, knowledgeable and professional. I will definitely be returning to them and referring my friends and family to go there. read more

I had such a wonderful experience with the Team at Grand Vision Optometry. They were very friendly, professional, clean, and had a great selection of glasses. Melissa C. helped me through the process. She was so sweet and she even helped me choose the right frames. I am so thankful for her patience and sense of style! I got a great pair of Dolce & Gabanna frames that I am so happy with! Melissa presented me with cute/comfy options and assisted me with lense selection as well. I can get overwhelmed easily but she made it as smooth as possible- I am so grateful! The doctor was a very sweet lady as well. She explained to me what my eyes have been doing and she was very thorough with the images they captured. I really appreciate that. I always have a lot of questions and she answered all of them so kindly. I will definitely will be coming back-what a great shop! read more

Excellent customer service! After receiving the run around at a different location I decided to have my prescription filled here. They attempted to order the contacts just to find out the contacts that were prescribed to me dont even exist! The assistant manager notified Dr.Wong who was gracious enough to have me come in as a new client for a re-fitting at NO charge. Dr. Wong and her caring staff is highly recommended. They are willing to go the extra mile to provide excellent customer service. Thank you Dr.Wong and staff! read more

Summary: Abysmally poor service and they tried to hustle me. GVO is in violation of their agreement with VSP. (See deets below.) GVO is refusing to sell me frames unless I purchase the prescription lens from them, too. Of course, they don't hesitate in accepting my prescription procured from another optometry office, but then refuse me the same choice that is allowed via my VSP benefits that I pay for, out of my own paycheck. That refusal is a direct violation of VSP's policy. The entire GVO staff are rude and deceitful hustlers. Details: I informed sales associate Austin, that I will be taking them elsewhere for the lens prescription. He stated to me, "That is fine." I came in later to purchase my selected frames and advised sales associate Sam that I wanted to take them elsewhere to fill the prescription. He said, "Sorry, you can't use your VSP insurance benefits. We can only give you a small discount on the frame." I told him "That is "incorrect." I am knowledgeable on how my insurance benefits operate. (I dislike when companies lie to me.) I said to Sam, "I will get VSP on the line and VSP can inform you that my frame benefit will be covered while still allowing me to take them to the place of my choosing to get the presciption lenses filled." I get VSP on the line, and indeed, the VSP rep informs 'Sam' that "Yes, she can use my VSP benefits towards the frame." Sam lied to me and incorrectly assumed he could hustle me. As a result of the convo with VSP, he began to ring up the frames, per the discussion with the VSP rep. Then Adrienne, the most obnoxiously rude manager I have run across ever, barked, "I will NOT sell those frames to you unless you get them filled here." I stated, "It's part of my benefit. VSP will cover them under my insurance, and you are a contracted provider with VSP." Adrienne then yells, "I AM THE MANAGER AND I MAKE THE DECISIONS AND I WON'T SELL THEM TO YOU UNLESS YOU GET THE LENSES HERE TOO." A VSP supervisor was on the phone call with me as I had I told the previous VSP rep what was occurring. The VSP supervisor asked to talk with the store manager, and Adrienne stated, "I don't want to speak to her. I make the final decisions." I'm concluding my phone call to VSP and Adrienne demands, "Get out of my store!" I told the VSP supervisor what Adrienne said to me, to which she replied, "I will write up a formal complaint on the store." I stated, "Excuse me, Adrienne, I just wanted to let you know-" at which point Adrienne tosses her head, spins her chair around the opposite direction and speaks to me with her back facing me, "Get out!" I stated, in a very calm, direct tone, "Please don't interrupt me. I have a VSP supervisor on the line and I wanted to inform you that she is going to write a complaint up on you if you fail to meet my VSP benefits." Adrienne demands loudly, "GET OUT!" I got my son, who had been quietly witnessing this ordeal, and walked out. VSP has issued a complaint against the GVO because they have a contract with VSP to provide frames to VSP customers. The Hustle: Sam lied to me about my benefits about "VSP would send them a warning if they sold me frames, utilizing my benefits, without filling the prescription too." When hustling me didn't work, Adrienne, the store manager, refused to sell me frames, and instead, actually told me to "Get out!" of the store. I was both courteous and mindful of my tone of voice. Adrienne, the store manager, is violating VSP's policy by refusing me to utilize my VSP benefits. VSP stayed on the line with me after I left. VSP heard the manager and was in disbelief that GVO treats their clientele this way. Further, the VSP supervisor followed up with the store after I had left, and Adrienne stated, "I don't want to speak to VSP!" The VSP supervisor advised me of this manager's arrogant, obnoxious behavior, and deplorable behavior. Selection: Normally I end up with a choice of about 6 pairs, but with their limited selection, I only found two 'potentially' suitable frames. They don't offer service in frame selection. Other shops assist the customer in picking out frames, based on the prescription and the customers face. It was the opposite here, as they proffered no frame selection assistance, for both my face and lens prescription needs. They lack experience in assisting customers in making wise frame choices for both the 'face and prescription lens' needs. Result: They lost me as a frame customer, my husband as a vision exam and frames customer, and my son as a frame and lens customer! That's three lost customers, one negative Yelp review, one negative experience on 'Escondido Friends' Facebook page with 19,000 members, where I received several recommendations to other local, 'wonderful' optometry shops, and one formal complaint initiated by VSP. Yup, that about sums it up. ETA: It was a blessing in disguise. The frames I had selected there were so wrong for my face/lens read more

Gorgeous office. Super friendly staff. Great technology. Talented doctors - loved Dr Wong. Very transparent about costs and what insurance will cover. Quick frame replacement. All around a great experience. I highly recommend this practice! read more

The moment you walk into Dr. Fu's office you are greeted by nice ladies at the front desk even if they are both with someone. Whether you get checked in an appointment or you just have a question you don't ever have to wait very long. Like most other Doctors offices you have to plan at least half of your day around them because you know you will be waiting in the lobby and the exam room for far too long. Not here. Expect to get in and out with every question answered and a fabulous set of frames! I actually look forward to seeing my eye doctor! Also its so clean and bright and stylish! read more

Not pleased with the doctor or the customer service. Made it extremely difficult for me to order contacts from someone other than them. I just wanted my prescription so I could order contacts from a less expensive online retailer, but the office made it nearly impossible. Since it is now February and I am due for another exam in July, they refused to approve an order for 6 boxes (1 month supply) of contacts. They would only approve 5. Because of this, I am ineligible for a rebate from the retailer. I suppose they are afraid I will sell them on the black market. Or perhaps on that magic day in July my eyes will cease to be benefited by that last box of contacts. Maybe I'm just paranoid, but it seems like an office that wants to inconvenience me as much as possible so I have no other choice but to buy contacts from them at an inflated price. So disappointing. My wife and I will not be going back. read more

Very happy with my experience at Grand Vision Optometry. I live in Oceanside and have been needed glasses for several years now. Now that I have insurance I checked all the local optometrists that accepted my insurance EyeMed and none of the reviews appealed to me. Had a friend that recommended me here and looked them up on Yelp.. had a good vibe about the place and so I scheduled my appointment. Very great experience that I had. I went on a Saturday and the office was very nice and everyone was very, very professional and gave excellent customer service. Will recommend to all my family and friends. It was worth the extra drive to San Marcos! Thank you Grand Vision Optometry! read more

Great office! I would definitely recommend this place. They have a large selection of high end glasses and I absolutely love the pair I got. The staff has excellent customer service and my visit with the doctor was quick but she definitely knows her stuff. I am very satisfied with my new prescription. Trying to resist the urge to go back and get more glasses, they had so many cute pairs! read more

Maybe I went on a bad day for my first office but I must say the staff wasn't the best and Dr Fu is in a rush so it doesn't feel like she cares to answer questions or explain better. The wait time to even be helped by the staff is too long among other things. I went there because they are open on Saturdays but I will never return read more

The staff and store are amazing. Very nice and friendly. Only problem is they mark up all there glasses by over a hundred dollars on most pairs. So I picked out regular flak jackets and they were 249,00 in store and 160.00 from Oakley. That's huge mark up. If u have the money and are dumb enough to pay the big extra cost then this is the place for u. They should have a cap. I have double insurance and still had to come out of pocket over a hundred with everything said and done. Bring your phone e and compare glasses on line. read more

Was very disappointed. Was quoted a price for exam and follow up appt and was later not accepted. Manager was unprofessional.

Hands down the best eye optometrist place I have ever been too, i really like my doctor but who really makes this place are the staff. Melissa is amazing! she handles stuff like a pro and does some serious work and she put up with my indecisive mind. i love costcos eye place but melissa beats them! lol will continue to be a patient and customer ! plus they carry oakleys which is all i really wear! read more

Recommended to this office by a friend, my daughter and I were treated so wonderfully by Dr Fu and her staff that we are happy to make the drive from Pacific Beach. The office carries great frames and they were friendly and helpful and we couldn't be more pleased with our new eyewear. read more

My husband and I used to see dr. Fu for years. Dr. Fu is smart. You can tell she knows her stuff. Not the warmest fuzziest dr. But efficient. She always runs on time. They even call if you are running late to see if you are still coming. There is a lot of turnover with the staff. Not sure what that means. The opticians have always done a good job. We moved away to Orange County 2 years ago and even drove all the way to San Marcos just to see her for our annual exam. And ordered contacts through her even though we could have gone to our local Costco or online cheaper. However, they charged us to ship the contacts to Orange County since we didn't want to drive 65 miles just to pick up contacts. That left a bad taste in my mouth. That you would nickel and dime us after we made such effort to give you business. We ended up finding a local optometrist and won't be going back. read more

Great service and frame selection! The store is so nicely put together with high end finishes. Small place with big selection. Personal service and no feeling like you are in a factory or congested environment. read more

This was the first time going to an optometrist since moving to San Diego County. I was very impressed with the office's selection and staff's professionalism. Dr. Fu was really nice and got my prescription spot on. David convinced me to get an edgier pair of glasses, and I couldn't be happier. I've been getting compliments on them every day! And I am so glad that he got me special lenses to reduce strain on my eyes working in front of the computer all day. Thank you David!! read more

Decent service from the front desk, pretty knowledgable staff. Kim, the tech that did most of my exam, is especially helpful and friendly. However, I agree with Genesis M. I felt really rushed on both occasions that I saw each of the doctors- like they had somewhere else to be. I picked this location because it is by my house. However, as a working professional working 8am-5:30/6pm, this place just doesn't work with my work schedule. They are open later-ish (7pm) on Wednesdays, but it seems appointments are always limited for appointment slots after 5pm. For me at least, I don't really want to spend my Saturday morning or afternoon at the Optometrist. I'd rather take care of it during the week. I'll more than likely find another optometrist that accomodates later appointments or is closer to work. Kim, the tech, gets this place the stars :) read more

Jesseka was extremely helpful in finding the perfect pair of glasses for me. She took her time to make sure what I was going to purchase was the best frame for my face. When they came in she did the appropriate adjustments and I actually like wearing them because they are comfortable and stylish! read more

My family went here for many years. We were all satisfied with the eye doctor and staff. The glasses and contacts we purchased were great. My problem Is the cost of the glasses with good insurance. This year I checked reviews on Yelp and switched to a different provider. Each of our new glasses were $100-$150 cheaper at our new eye doctor's business. The new business had much cheaper eye glass frames that were the same quality. read more

Super helpful and friendly. Everyone from the front desk associates to the eye examiners display outstanding customer service. Sirena in particular was very patient and professional while performing my eye examinations, and Dr. Wong is always understanding. I have been going to grand vision for a couple years now and I am happy to have developed a special relationship with the business. Highly recommend this optometry. read more

I'm very happy with my glasses and the care I received at Grand Vision. I will definitely recommend them to anyone looking for an optometry place. All the staff was professional and confidant in what they do. Everyone is also quite friendly and will absolutely return when I need an exam again. read more

My wife and i WERE customers for several years. However, we had problems with our last order of glasses (scratches on lenses, etc...). We were in the process of getting glasses replaced due to substantive flaws and the manager stopped the order. Like any product that is NEW, we expected the glasses to be free of scratches, etc... Despite being customers who spent thousands of dollars over the years and had been loyal, we were treated very poorly by the manager. Having spent time in retail and corporate america, i have a good idea of what constitutes good customer service. With that in mind, i cannot in good conscience support a business that has a manager with an anti-customer mentality. read more

Great Customer service, patient and knowledgeable. This is the place to go. Great options for high quality with new designs that will meet your unique style and functionality. Dr. Fu is so kind and explains your exam very clearly. Highly recommended! read more

The team at grand vision optometry made my whole experience seamless! I've had my eye exams there the past few years, always purchasing the contacts Dr Fu recommended but this year, I decided to go with glasses! Adrienne, the awesome optician, asked me what type of frame I was interested in and picked out 2 pairs for me to try on. I loved them both!! She made me feel so comfortable and like she really cared how I looked and felt in them! I ended up picking the pink pair that Adrienne recommend (ones i never would have tried on on my own) and I get compliments on them everywhere I go!! read more

I really love the doctor and staff, very pleasant. However they ARE very expensive. I purchased a 2nd pair of prescription sunglasses (without insurance) and paid $1000. I know I'm crazy but they had a promotion going and it was convenient. read more

I have to say "THE BEST" optometrist I have ever been to. She actually showed lots of care toward helping me with my vision. In the past my old optometrist just pushed me in and out. She explained every little detail of what was going on with my vision. She gave me options and explained the outcome. I was truly an amazing experience. I left feeling totally taken care of and satisfied with my visit. Definitely a life time customer. Adrienne at the front desk was also amazing she helped me figure out my insurance and walked me through my options for choosing my new frames and lenses. I probably tried on ever pair in the store lol. With her help I picked the perfect pair. She even went through my option as to what type of lenses to put in my frames. Let me tell you they are amazing. Best customer service ever. She even helped to fix my existing pair. I was ready to through them out the window till she fit them to my face. Keep in mind my past optometrists neglected to do that. Adrienne was an angel. I wish I had more stars available to rate them. I have referred several of my friends and family and they all fell in love with the quality of service and friendly atmosphere. If your looking for a forever optometrist this is the place for sure. read more

Great service! Office is well kept. Comfortable waiting area, as well as exam areas. Love the great selection and Adrienne at the front desk was very helpful with everything from insurance to choosing frames! Dr Fu is super sweet as well. Love that I can stop in and have glasses cleaned and readjusted.. I bring my 2 year old and Adrienne even had a little ducky toy for her. :) read more

A fantastic, conveniently located practice in San Marcos! I was excessively overdue for a comprehensive eye exam and new frames. Booking an appointment online was a breeze, and I received prompt confirmation from the office directly. The office is clean, attractively appointed, and boasts a wide variety of quality brands, including several high-end options for more discerning customers. Dr. Wong was a pleasure to work with--affable, accessible and thorough; I never felt rushed or undervalued throughout the entirety of my appointment. Working with Jesseka on selection and fitting for frames was a pleasure, and I appreciated her complete transparency on pricing, including all available options and discounts through both my insurer and their own in-house promotions. I never felt pressured or steered in any way toward a particular set of frames or additional products and services. All considered, it was a great visit, and I will not hesitate to return as a patient in the future! read more

Grand Vision Optometry, from the moment that I walked in till after the appointment was complete I felt welcome David was awesome helping me choose what frames fit my face Dr Wong was fabulous, She explained everything in detail, I would recommend my family and friends to visit them Thank you Dr Wong & David read more

We have had 2 appointments here in 1 visit, and I have to say I'm impressed. Not only was making our first appointment a breeze, but they stuck to our timeframes once we were there. Dr. Wong is thorough and patient enough to answer all my questions. Jesseka was fantastic and helped my daughter & me find just the right frames. She was also quite knowledgeable with the brands they carry as well as how our insurance copays and benefits coordinated. She was also just fun to talk to! This office is what I expect out of our vision benefits. read more

Everyone was helpful and friendly. The woman at the front took the time to explain how my insurance worked and helped me get the most out of it! She's great at picking frames that work with my face shape. The doctor was very personable which I appreciated. Overall a great experience. read more

I will be back for my annual eye exam because I liked this place so much. Everyone was super friendly and explained everything in more detail than anyone had to me before. The eye exam was thorough and not rushed, which I really appreciate. Jesseka was super and helped me pick out a great pair of glasses as well. I highly recommend this place for their professional service. read more

I've been coming here for 5 years and highly recommend it. The hours are great, they stay open late, which works for my work schedule, everyone is super helpful and friendly, and they are great at appointment reminders and follow up. Very clean, and great staff. read more

I have a really petite face, and I was having trouble finding glasses that fit me well. The staff and selection of glasses at Grand Vision was amazing! I was greeted when I walked in, and Jesseka listened to what type of glasses I was looking for. I couldn't believe it when the first pair I tried on fit my face perfectly! Most places I'd been to won't even have my frame size to try on, much less the great selection of petite frames that Grand Vision has. They had a bunch of cute and on-trend styles in great colors, too! I definitely recommend Grand Vision! -Ivy read more

I just wanted to thank Grand Visions optometry for helping me with my first set of glasses. These spectacles are dope. I would like to give thanks to Melissa, Dr. Wong, and the rest of the staff! Special shout out to Melissa for going through dozens of glasses to help me find a set I liked! Thanks again! read more