A few months ago, my microwave broke down. I immediately called Curtis on Central Park Avenue…read more Dino was my salesman from the beginning. He arranged to have all the condo board approval paperwork completed and finished by the time my microwave was to be installed. The installer was quite professional experienced and courteous.as well. I now go to Curtos for all my major purchases and minor purchases on all my household appliances . I have recommended this well established and family, run company to all my friends, relatives and business associates. "When you have tried all the rest now try the best " Signed, a very happy customer. Please check out their website for all their services and products.

terrible customer service. we came in to look at outdoor kitchens and met with a rep for a half…read morehour. made all our decisions and was asked to send pictures of the deck. I did and was told they didn't get them. sent them again and got an email from the owner asking for the pictures and all the info we had given the rep some of which we couldn't remember. I asked him to get them from the first rep. called back twice with no success neither guy was in the store no one bothered to return my calls or emails. we were totally ready to buy from them but have moved on

I purchased the Eviva Happy white vanity and sink combo online from Decors US on 9/28/23. I am…read moreunclear if that is the headquarters of the actual Eviva company or just a showroom. Decors US used to be in Paramus NJ, but is currently only in Monroe NJ. I emailed them on 10/5 to inquire on an ETA and they said it would be delivered on 10/6 but if I'd not emailed, I guess it would've just shown up. I had no shipping/tracking info/email. We received our vanity/countertop/sink on 10/6/23 so it took a little over a week. The directions say to affix the sink to the marble countertop with plumbing glue & the provided clamps and to allow 48 hours to dry/set. That adds two days to your install. We did that. On Sunday,10/8, we were ready to affix the countertop/sink to the vanity unit and place it atop the vanity where it fits in. Once we did that, the top right drawer would not close. Either the sink was too large or the side of the wooden drawer was too high. It seemed logical that we had the wrong sink. I started Googling everywhere this unit was sold for the specs to see if there was a measurement for the sink. Only one site had a measurement for the sink at 15x11. The box our sink came in said 16x11 and we measured it, so we were convinced we had the wrong sink. My husband called the number for Decors US to see if they were possibly open while I emailed Eviva to start a dialogue there as to what we should do. A guy answered the phone for Decors US. At the same time, I also got a quick email response from Eviva. After taking numerous photos/video to illustrate the problem and explaining to both Eviva and Decors US what was going on with a lot of back and forth, it was decided that we would be shipped a new countertop and sink with a possible ship and delivery of either 10/12-10/13. This left us without a sink or water in our main bathroom since 9/29, since this was a somewhat emergency situation. Taking that long to get a new sink/countertop was not ideal since we knew were going to need another 48 hours to glue and set the sink to the countertop. That left us without a sink/water for two weeks, assuming we could do the install on 10/15. The sink and countertop arrived on 10/13 and we knew as soon as the new sink came, it wasn't going to fit. The style number on the box though was slightly different than the original one we had so we decided to take the new one, thinking maybe somehow it was smaller. We had a hard time trying to compare the new one to the one we had because the one we had was already affixed to the countertop. Decors US/Eviva insisted on taking back the one we already had so we had no choice but to give that one to the delivery guy and take a chance on the new one. We clamped the new one and we placed it on the vanity to see if there was any difference. The drawer still wouldn't close once the sink was in place. The only way to make this work is to cut the one side of the drawer down. You would need to be extremely skilled to do this because the vanity comes assembled & the drawer is not removable. One would have to do this repair with great precision because it has to be done while the drawer is still in it's spot. You can't just trace the line of where it needs to be cut and take the drawer out to do it. We ended up having to take the whole track off. This item has a price range from different retailers online from approx $835-$1500. It was around $748 on Amazon Prime Day on 10/10/23 but that's the lowest I've seen it and we'd already purchased it higher 2 days prior. That's an expensive item to have to saw/sand drawers down when it was admitted by Eviva, that it was somehow a manufacturer error. Most people would have just returned the whole vanity & gotten a full refund but we were pressed for time/space. I was willing to take a partial refund, but it should have been a substantial refund, like 50% off. They first offered me $50 and when I said that was unacceptable, they offered me $150 and wouldn't budge from that. I finally just accepted the $150 because they refused to go any higher. I would never purchase from Decors US/Eviva after this experience. There were many ways Decors US/Eviva could've rectified this situation in a better way. We let them know on 10/8 about this problem. They could've gone in their warehouse/showroom and taken the same sink/countertop they sent us, clamped it & tried it in a same size vanity. If it didn't work they'd have known they had an error, or if it did, sent a whole new unit next day, sent us a new drawer or refunded half my money and called it a day. Instead, I have a trail of approx 25 emails back and forth, arguing, an insulting monetary offer, etc, and a vanity that still had to be modified by us. Luckily, for us, we are proficient in this kind of work. Whoever is sending the emails uses very positive language, telling you to have a wonderful day, but if and when you have a legit issue with their product, they do NOT stand behind their products.

We purchased several items from Decors for our home renovation and, overall, we had a great…read moreexperience. They had great modern options for bathroom pieces and for the kitchen. We purchased two vanities, two mirrors, our bathroom hardware, kitchen backsplash tile, kitchen cabinet handles, and kitchen faucet from Mo and his team. It's not a huge store, so they didn't have some items in stock, but this was true for bigger chains as well, so my husband and I didn't mind the waiting so much as they did their best to get us the items quickly. Mo worked with us on pricing and our budget and was always friendly and helpful. When my contractor accidentally used the wrong handle on my of our drawers causing us to be short a handle, I visited Decors and they were awesome enough to give me their one and only handle they had in the store on display instead of having me wait for the handle in the mail. The only downside to Decors is that they charge $100 for delivery (lucky for me, my contractor was willing to pick up the items) and, also, they don't always call when they say they will. They are always busy though, so if you're willing to follow up with them and have patience, they will definitely treat you well!

Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

Ordered custom furniture for a new home that was being completed. Unfortunately there was an…read moreexplosion in the home just prior to purchasing it and I was forced to postpone the delivery of my furniture order (had nothing occurred the order would have been able to be delivered on time). This is where Ethan Allen customer service fell apart. Other vendors gladly agreed to hold my orders for many months with no issues due to the unusual unforeseen circumstances Ethan Allen refused to extend the time of holding my furniture frequently citing the terms of the contract that I had signed and that it "wasn't their fault". They wanted to force me to pay outrageous storage fees and to pay for the furniture in full, site unseen. I was forced to secure a unit at a storage facility near the property and have the furniture delivered there. This is still an expense, but much cheaper option than what Ethan Allen was going to charge me for storage. They even had the nerve to not deliver the complete order to the storage facility. They had to make a 2nd delivery to the unit a week later with the missing items. The storage unit is near my new home but is a 200 mile round trip from where I am temporarily living. So I had to travel a total of 400 miles because of their negligence with the delivery. Manager Barbara and salesperson Deborah were absolutely abominable and have zero compassion or customer service skills. I realize what occurred fell outside the parameters of their precious contract, but this was a very unique and unusual situation which required them looking past all that to help out a customer. Shame on Ethan Allen. They represent themselves as a high end store...when you are purchasing. Once the purchase has been finalized their true colors shine through. ** I live in Congers NY. Not sure why is says san francisco.

This Wallauer on Virginia Rd in North White Plains has paint and hardware products to solve every…read moreconceivable challenge. Over the years, we've used these guys for our quick and easy DIY home repairs because they know everything there is to know about paint and everything else. But this time around, our contractor is renovating the garage and prefers to use Benjamin Moore paint over any other. All I did was pick up some color swatches, decide, then let our contractor pick up the paint. These folks have a nice track record, are super helpful, pleasant and have gone out of their way to help us find the right item in their aisles or waiting for our paint to be mixed in. Some hardware items are average priced and others not so much. All in all, you can shop with confidence....we've never had any issues.

I stopped by the White Plains Wallauer store to ask about having a pair of garden shears sharpened…read more I understand that not every store offers every service, but I was surprised by how rude and dismissive the employee was. Customer service should include treating people with courtesy and respect, even if the answer is simply, "We don't offer that service." Instead, I left feeling like my question was an inconvenience. Unfortunately, based on this experience, I won't be returning to this location.

A big thank you to John of Pelham Bay Home Center! During this massive heat wave, my 87 year old…read moremother's ac went out, we called him at 8am and within 45 mins he had a new unit sent over and installed it too!! Not sure what she would have done without Him!! Truly a blessing and very rare you can get customer service lke this anymore. I highly reccommend this store and staff. In the past also he has come thru for us many times, Thank you so very much from us and my mom! We are in Bronx NY, Not sure why this is saying San Franciso :)

The staff have been more than considerate getting a new microwave oven to me in a hurry. Mine was…read morethreatening to fail and I needed a replacement prior to surgery. To make cooking quick and easy. They went above and beyond with excellent customer service. Even remembered me as a previous customer for kitchen remodeling.

I stopped here to get some supplies for a project I was working on…read more When I went on their website, they said this location had what I needed. So I drove over there. They didn't have what I was looking for. An employee helped me and informed me of the materials they had in stock that I could use to finish up my project. I'm glad I stopped by and that the employees here are so knowledgeable and friendly.

For simple items that won't need service, e.g., disposables or basic hand tools, their prices are…read moretough to beat. For items that might need service, e.g., electrical or pneumatic tools, generally only a 30 or 90-day warranty is included. They offer paid extensions, but I prefer to stay with major brands, such as Milwaukee or Makita, which offer a full five-year warranty on most products and build quality tools that are unlikely to fail during the warranty period. Store personnel, in my experience, have been generally knowledgeable and accommodating, and will quickly get a manager to help if the issue is beyond their training or authority level.

These guys just installed a glass enclosure. There were tons of details that I worried about in…read moreadvance. Did the price have anything hidden. Would they remove the c. 1980s enclosure and cart it away. Would they door a good job on the install. Mr Shower Door was amazing. The all-in price was surprisingly low. The workman showed up on time. They were efficient, yet conscientious. Superior craftsmanship. I am very happy. Would definitely hire them again.

Just had a service call with Michael and Shane. They were professional, courteous, did a wonderful…read moreand thorough job! Love my glass enclosure and wish I had used them for my 1st renovation. The pricing is also fair for the excellent service and product they provide. Very pleased!

The owner of this business is selling cabinets on FB marketplace on his personal account. I…read moremessaged him asking for dimensions of the cabinets, to which he replied by saying he doesn't have the time to measure the cabinets he is selling, and asked me to drive to him, to measure the cabinets myself. I was a serious buyer, but 4 hours away, and not willing to spend 8 hours of my time to save this guy the 5 minutes it would take him to measure the cabinets. I wouldn't recommend doing any business with this clown who is too lazy to measure the dimensions of the cabinets he's selling. I am disappointed in the time I wasted to even message him, only to get blocked when I rightfully called him out for his asinine sense of entitlement to expect me to drive 8 hours so he didn't have to spend 5 minutes using a tape measure, to think that level of laziness is being exhibited by someone who does this for a living is unconscionable. If I could give zero stars I would.

Extremely detailed and friendly! Very happy with the design and installation of our kitchen…read morecabinets. I plan to call them back for help with our bathrooms!