This place is a hidden gem. I was stressing about finding a particular solid core door in a weird…read moresize, getting quotes for crazy money everywhere else, and these guys said Yeah, we have it in stock, how many do you want? And delivery fast, across the Bronx for $10. Unheard of. Apparently they know their market and have all these weird items that wouldn't sell in Home Depot, but are all over the Bronx and Upper Manhattan. When the door arrived, there was a big chip in the corner, so I called. They immediately turned the delivery driver around to pick it back up, and sent me another door the next business day. No argument, no problem. Just very good at what they do, and affordably priced. The kind of neighborhood business I'm happy to support.

Hurricane Ida impacted many people living in the Bronx and Lower Westchester, even those of who do…read morenot live in flood zones (go figure). I needed to replace my basement door and the big box store in the area was, as usual, useless; then I heard about Harrow Lumber & Hardware. Apparently, this is a well kept secret known to building superintendents and landlords. My handyman told me about them and I couldn't be happier with the quality of the product, the service, and the price! For me, this is a far better option and experience than the big box stores. Thank you David, for getting me my solid wood, custom cut door with no hassles.

The owner of this business is selling cabinets on FB marketplace on his personal account. I…read moremessaged him asking for dimensions of the cabinets, to which he replied by saying he doesn't have the time to measure the cabinets he is selling, and asked me to drive to him, to measure the cabinets myself. I was a serious buyer, but 4 hours away, and not willing to spend 8 hours of my time to save this guy the 5 minutes it would take him to measure the cabinets. I wouldn't recommend doing any business with this clown who is too lazy to measure the dimensions of the cabinets he's selling. I am disappointed in the time I wasted to even message him, only to get blocked when I rightfully called him out for his asinine sense of entitlement to expect me to drive 8 hours so he didn't have to spend 5 minutes using a tape measure, to think that level of laziness is being exhibited by someone who does this for a living is unconscionable. If I could give zero stars I would.

Extremely detailed and friendly! Very happy with the design and installation of our kitchen…read morecabinets. I plan to call them back for help with our bathrooms!

Great selection of tile and cabinetry. Very pleasant to deal with. Any issues are quickly…read moreresolved. Would gladly work with them again.

Best in the business!…read more Usually when you do a routine transaction, you don't think much about it afterwards. However, when you need to gain a service for something out of the normal realm of standard salesmanship, but yet find that what you want becomes problematic with just about everyone involved in the business - you have to especially thank the one place that catered to your requirements. Such is the case with thanking the staff at Woodhaven Tile and Stone Design with this review. I really felt the need to sit down and write a review of my extra pleasant experience with this business for my needs. I had required tiles be cut to replace tiles on the bottom two rows after a bathroom shower pan had been replaced which is a common problem of earlier built homes. I did not want to re-tile the entire shower walls, but wanted to have replacement matching design tiles. I did so, but also needed to get it to the right size as the original tiles, which I could put into place without the need for an installer. I initially started calling around to the tile businesses' in my locale about having them cut to size for some fee. I located five places clustered together and I received the same type of response from each: "Uh, we don't cut tiles". Then I asked, "do you have some associate you can refer me to have the tiles cut" as I wanted them done by someone in the industry? To further, "No, we don't know anyone (to help you)". On my own, I was able to achieve maybe a 65 percent decently cut tile rate myself, less with ones having a glaze. I found the unified responses' odd as their business industry is: TILES, even with "Custom" in the names of some shops. With that, shouldn't these businesses know about complementary customer requirements regarding tiles? I then called a half dozen more tile places. Still all came back with a blank NO answer given, "we don't cut them and we don't know anyone that could do just that for you". I started thinking huh, so all you Tile places just are interested in selling boxes of the stuff. Not to perhaps being interested in helping for anywhere else, should the need arise? Such frustration! To move along, I had noted earlier Woodhaven Tile's essentially unanimous 5 star rating online postings and I guess I went along with the adage, "Saving the best for last" to call them. When I did contact them which I should have originally done so in the first place, Frank at Woodhaven Tile said without hesitation, YES first bring a sample piece in for cutting, as he was somewhat concerned about the glaze being chipped during cuts. When I came in, I saw the owner Phil who was just as accommodating at having the cut's made. It was late that day so I just gave in the sample. I did come back the following day and Tara there showed me the cut sample and introduced me to the Italian craftsman, David there on staff. He had made the cuts flawlessly, no chipping I saw. When David listened to me for a few things, with his expertise he mentioned he thought perhaps that I had not initially measured for the tile's correctly and that I should re-examine the area where the tiles would go into. Ok, after leaving the boxes of tiles with them, when back at the house I did find after re-examination of my shower area, yes, yes... David had been right. I had the needed size measurements adjusted to David, whereupon the cuts were all perfectly made to my delight. During this, I noted that all of staff there, Frank, Tara, Phil and David were all so pleasantly patient and accommodating with me while I took time to re adjust for the cuts I needed. It quite honestly felt being among friends there who really listened to and wanted to help out with my needs. I was extremely pleased with their expertise and service provided to me. They do truly care about doing a completely satisfying job with all of a customer's tiling and stone custom requirements. You should experience the same pleasant and expert guidance from the staff in selecting a tile and stone décor upon a visit. Woodhaven Tile and Stone Design takes up a full block on Woodhaven Boulevard and there inside the showroom are very impressive displays of beautiful tiles and stones, along with an equally impressive helpful and experienced staff. The hours I noticed are very complimentary with extra morning and late times provided. Woodhaven tile and stone is unequivocally a "cut above" all the other tile vendor outlets in the business, especially since none of the others were willing or able to even "make the cut(s)" Thanks again very much guys for all your help!

They were incredibly understaffed with only 1 worker serving the customer. An old lady who was…read moreworking there yelled at me and cursed at me in Chinese. She assumed I was an American born Chinese who couldn't speak English. I received no apology while service continued to be slow. After complaining about it, the staff had the audacity to claim that the old woman did not work for them. The old woman sits right next to them in the exact same office. Here is some advice. When running an office, if you are with another company, it is wise to separate their duties in order for them to not get confused. It is also wise to curb your employees to make sure they are not out of line. Overall, very disappointed at the dishonesty of this business.

Talk to Alvin! He was very honest and helpful when we were discussing how we wanted to renovate our…read moremaster bathroom and guest bathroom. Kept our budget in mind while we picked out designs and styles that we liked and gave us honest feedback on materials used. We loved the rosewood material so much that we ended up using the same vanity in both bathrooms! Very modern design that has an elegant simplicity touch to it. We are not completely done with the renovations yet, but we love the way it looks so far!!! Depending on how well lit your bathroom is, the color of the rosewood may come out lighter/darker (as to be expected). But definitely something to keep in mind as you're walking around their showroom (which is extremely bright with natural light pouring through).

This hardware store is huge with a wide selection. The staff is AMAZING!!! Friendly, helpful and…read moreknowledgeable. Thank you for you assistance . Will definitely be back.

Young guy that worked here was the most helpful employee I've seen in all the years it has been…read morearound. My last few visits I have not seen him and the old man I come in contact with must be a mute. He stares blankly and he literally answers your question 45seconds after you've asked it... smh Store is small, dark, eerie Dusty and Messy Though they are heavily stocked their very unorganized I like they're local and I can find many things here oppose to traveling all the way to Home Depot but they need to make some changes or at least renovate the store. So far I continue to visit for different paint samples and picture keys to liven up my keychains lol. They do get much business but a better designed store and proper customer service would be a greater plus to the community

This place is definitely a one-stop-shop. My husband and I bought a Home in the area to stay at…read morewhile in town for business which is about a little over 5 months a year, and Air B&B while we were at our regular home in Ohio. We stopped in as they were a local company with our plans for what we wanted to do with the kitchen and bathrooms. The owner was very friendly and actually read our plans and told us where to tweak them a little bit and told us what would work better in the space that we had. They were able to get us all the faucets vanities that we needed for the bathrooms kitchen and shower. Their prices were very competitive. EVERYTHING LOOKS GREAT GLAD YOU GUYS HELPED US MAKE OUR DECISIONS.

Best Prices, Service, and Quality around. Love it at Raly. Alex and Ralph know what they are doing…read more Alex is a little soft, but I still appreciate the great customer help they provide at Raly. They are the best in the area.

A big thank you to John of Pelham Bay Home Center! During this massive heat wave, my 87 year old…read moremother's ac went out, we called him at 8am and within 45 mins he had a new unit sent over and installed it too!! Not sure what she would have done without Him!! Truly a blessing and very rare you can get customer service lke this anymore. I highly reccommend this store and staff. In the past also he has come thru for us many times, Thank you so very much from us and my mom! We are in Bronx NY, Not sure why this is saying San Franciso :)

The staff have been more than considerate getting a new microwave oven to me in a hurry. Mine was…read morethreatening to fail and I needed a replacement prior to surgery. To make cooking quick and easy. They went above and beyond with excellent customer service. Even remembered me as a previous customer for kitchen remodeling.

Long overdue review! Hired Juan 3 years ago for a tub…read morereglazing. This was the first time I'm having anything reglazed so I didn't know what to expect. His explanations were minimal, but to the point. Paraphrasing: "We send papers to whomever you tell us, you get approval, pay us half and then you tell us when. We handle protecting other surfaces, reglazing and cleaning up after ourselves, then you pay us rest if the work is good." Because of my past numerous experiences dealing with contractors, I braced myself for getting only 50% of what was promised and at least some back and forth midway through the process. Boy was I surprised. When the day came and I didn't hear from them, I went to the apartment to check. The work was already underway! I was impressed by how meticulous the protection was. Plastic coverings, cloth coverings, portable vent, PPE's on the workers... I left them to it. Mid-day, I got a call to ask if I wanted grit added to the bottom of the tub for anti-slip. That was it. The next call was when the job was done and the worker asked for a broom and mop for the minimal dust on the floors! Everything else was cleaned thoroughly. Three years later the tub still looks as new as the day they finished. Now I'm renovating another bathroom and calling upon them again. Will never call anyone else.

I literally jumped up and down with excitement when I saw the completed job. From start to finish,…read moreMr. Taveras is a pleasure to do business with. He is the consummate professional. His work is flawless and clean up is impeccable. We had only the tile reglazed, total cost $750. Our tub is in great condition and did not require reglazing. After photo will be posted shortly.