Respectful, pleasant, punctual and professional! We had Grand Master's move a piano and I definitely recommend using them.

Some of the kindest and most talented individuals I have come across in a very long time. Cannot recommend them enough. I purchased a tiny piano online for my daughter for Christmas that arrived broken. I went on Google and reached out to all of the local piano repair companies I could find. Most who responded didn't want to be bothered. Then Dean and Nicholas from grandmasters reached out and said they would make this happen for me. Their team went out of their way on very short notice to get it fixed by Christmas so that I could have it under the tree. The work Louie did far exceeded my expectations. You cannot even tell where the crack once was. Now let's hope my daughter is any good at piano because you've made forever customers out of us. Thank you!!!! read more

Grandmasters did a complete restoration on my 100+ year old Baldwin grand piano in 2018 including new functional parts (strings, dampers, etc.) at a substantial cost. The outcome was a beautiful piano from a visual perspective, but out of tune with a couple of unrepaired functional parts. The free of charge post-restoration tuning as outlined in the contract was not completed and my calls and emails have been ignored. After the pandemic passed, I hired a professional piano tuner who pointed out the functional defects and tuned the piano so we could use it again. Disappointing and would not use them again. read more

I went to the store trying to get information about moving and tuning and old piano I got, and after I showed him the photos, he knew I was not going to purchase one of their pianos. He just said "$700" and started ignoring me!! After waiting five minutes and seeing him talking to one of his workers about a piano they were working on I had to leave. VERY RUDE read more

Nickolas and his crew did a wonderful job of moving my spinet. It was on the second floor with no elevator. They showed up when they said they would. Stuck with the quoted price, and moved my piano across town with no damage at all to the instrument. I highly recommend them to any that has any piano to move. read more

Excellent customer service. Was referred to them by my son's piano teacher to move a piano. Couldn't be happier with response and service. Definitely recommend and will use them again :) read more

Grandmasters Pianos has moved numerous pianos for me in south florida and has always been nothing but honest, courteous, and super fast with their communication. They are running a respectful family business that has been operating for more than 30 years. I want to send a huge thank you to their team who regulate and tune my personal piano frequently. If you need anything for your piano- give them a call! read more

Was in a tough situation with my piano legs bolts were stripped and was impossible to get them out in time for my move. Grandmasters came to the rescue with a very quick response and solution. Nathan & Kyle were extremely professional and very knowledgeable on everything about the pianos. I highly recommend them to anyone in need for their services. Thank you Grandmaster Pianos. www.garycarolla.com read more

GrandMasters Pianos was able to help out in a real last minute pinch. They where able to successfully remove a leg from our baby grand piano that has a broken bolt due to over tightening. The piano actually needed to be removed from the home and brought to their shop. They where able to remove the leg and bring the piano back the same day! Thanks to them we where able to continue with out move with out a hindrance! They even ordered the new hardware needed to reattach the leg and ship it to my new home so it could be reassembled! read more

Met with Dean to clean and do some minor refurb on a Yamaha player piano i purchased. They moved it, and did a very good job, though it took a bit longer than I expected. They also moved it to another state; the move was top notch, and they keep you well informed about the shipping. read more

They were terrible moving my piano. I'll give you just the facts. I bought a piano and the seller hired Grandmasters to deliver it. The moving truck showed up at my home in the rain. When I urged the three men to allow me to move my cars out of the driveway so they could back right up to my garage, they refused. Before I could speak, they had unloaded my piano into the street, in the pouring rain. They wheeled it into my driveway and were trying to dodge my car to get the piano into the garage. If I had not been there, they would have damaged my car. Only my presence and eye kept them from doing so......all because they were in a hurry and wouldn't allow me to move my car. They used no floor protectors or blankets. They hoisted the piano and dolly onto my beautiful marble floors. They used no floor protectors. As they wheeled the piano dolly to the piano location, they prepared to remove the piano from the dolly. Again, they used no covering on my marble floor. I again stopped them and insisted they use blankets as they lowered my piano to the floor. I had to provide the blankets. The piano was not properly wrapped and protected. They manhandled the fall board as it flopped open and closed, unsecured. Their hands were dirty. The legs were not wrapped and protected, nor was the pedal lyre. They chipped my pedal lyre, and my fall board. They put the wrong bolts into the legs when affixing them onto the piano. Each time I tried to stop them, to no avail. The lead mover reeked of smoke, and had a harsh attitude and unprofessional appearance and demeanor. Finally, I ordered him again to stop, and pointed out the lack of proper care and procedure in moving my piano. He decided to argue with me, and tell me that he made $800 per week moving pianos and that he knew better than I did what was acceptable. He told me he was proud of the great living he made and that it wasn't his problem if I wasn't satisfied. He was rude and combative. And incompetent. After the men left, I called the owner of Grandmasters. He promised to follow up, and called me back shortly. He explained that the lead mover had a personal Issue that day, and he allowed him to go home to address it after speaking with him. He did not offer to help remedy the situation, nor did he offer to fix my piano. He didn't discount the fee, nor even give me a bottle of touch up paint. Nothing. So, you have my review. It's up to you to decide if you want to do business with these people. I never will again. Ever. read more

Fantastic! They completely restored my Knabe Butterfly Piano. It looks spectacular! The entire operation is extremely professional. The movers who picked up my piano were excellent. When you come in to the shop, Dean will happily show you all around. You meet the people who are going to make your piano look like new. Everyone I encountered was knowledgable, friendly and professional. I am in the process of building a home, and Dean is giving me several months worth of free storage. After my time runs out, the storage fee is very reasonable. I highly recommend Grandmasters Piano. read more

Grandsmasters Pianos is an excellent piano store. A family business that takes care of its customers. I am very happy with their moving and tuning services. They give a piano its best sound. read more

delivered my shipped piano late and broken; Dean PALMER is a prevaricator who failed to pay for repair and charged my credit card without authorization. Stay away. read more

I retained Dean to appraise a used piano that I looked at and was considering purchasing. He responded quickly and sent a colleague out to do that within a couple days after I asked. Although I understood that the fee I paid (a very reasonable sum) only entitled me to a written report, he went way beyond that by calling me and essentially giving me an extremely valuable tutorial on some basics of what kind of piano would be good for a novice like me, and why, and he addressed some myths about buying used and new pianos. Not only that, but a couple weeks before this I sent him a photo of my current piano, asking him if he thought it would be worth restoring and, if so, how much it would cost. Instead of trying to persuade me to hire Grandmasters to do an expensive restoration, he did the very opposite, dissuading me from foolishly spending my money. I am always impressed with a business person whose advice is, "it doesn't make sense for you to spend money on me...". I look forward to going to Grandmasters and meeting Dean in person and seeing what pianos are available. I am confident that with his guidance and honesty I won't go wrong. read more

I called Dean to have my Baldwin upright cleaned and refinished. I had the piano picked up from one residence and delivered to my new residence. Everything was perfect. The gentlemen that picked up and delivered the piano were professional and extremely, extremely careful. The piano came back clean, refinished, in tune and looking better than it has since I've owned it for the past 8 years. Thank you Dean and Craig and his moving guys. read more

Fantastic. True professionals who specialize in a field that requires an appreciation for music that takes what they do to a level of expertise you rarely see in any profession. My plaster ceiling caved in on my baby grand (open of course). They replaced all the strings, felts, etc. They refinished the wood beautifully and all the brass was as shiny as a California sunset. They picked it up, repaired it and returned it all on time. I was and am very pleased that they were recommended to me. RSN read more

Shopped quite a bit for our baby grand and finally ended up at Grandmasters Pianos. Negotiated a price over the phone with Dean on a Schumann piano that we had seen earlier in the week at his store. When we got there to pay for it, he informed us that he had just sold it to a lady that was standing there. I basically had to shame him into canceling the sale to her and selling it to us by explaining how unethical it was to do what he had done. In the end, we got the piano but I recently called to take advantage of the free tuning that came with the piano and was told by Dean that he would call me back the next day to schedule it. I'm still waiting. I'm going to go ahead and have a professional tune it as the fellow that he sent to do the tuning when it was delivered did a very poor job (that's why it needs tuning now). I can think of many other places to by a piano than Grandmasters. read more