We were originally working with one of the big box companies and got very frustrated with them about their lack of communication and follow up. As Granite City is a sponsor for newsletters at my daughter's school, I thought I would drop by to see what they offered. I was floored by how professional, knowledgeable, and empathetic the sales team was to my previous experience. Not only did they have an amazing selection of stones, but they had me in-and-out of the showroom quickly and had new countertops measured AND installed in a week with very competitive pricing. I got better countertops, made from nicer, higher quality stone, and friendly, professional service. These folks are top notch and I would use them in a heartbeat for my next project. read more

Worked with Eddie at Granite City. The quote was reasonable and competitive with others I received. He went through the timeline with us and they showed up on time for both the measuring and install and did a great, professional job. I absolutely love my new Quartz countertops and would definitely recommend them. read more

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Granite City is the best in the Detroit area. The job that they did in my kitchen was top notch, and the quality and service that they provide is excellent. I've worked with many contractors and fabricators over the years, but none paid such attention to detail as Granite city did. Their expertise and knowledge about the product, large selection of stone in store, and installation was fantastic and the end result was beautiful. I really appreciate Eddie working with me so closely and getting every detail correctly done and Vinny for being open to do a difficult project. Genti did a great job on the measurements and it all fit well Pick Granite City- you will love the results ! read more

Granite City - Kitchen Island - Countertop Installation Near Me - Livonia, Michigan

Thank you Granite City! We're still finishing up our kitchen but it feels so complete with the beautiful job done! I love my granite countertops!! read more

Granite City - New island with granite countertop. - Countertop Installation Near Me - Livonia, Michigan

As a homeowner who has learned the hard way how to work with a lot of suppliers and contractors as I piece together an updated home, I wanted to share a one-year update to my review. By far the best group I worked with was the team at Granite City. It goes without saying that their product selection was out of this world. But, in reflecting on the experience, the owners and their team were so helpful. They not only answered all my questions, but they had questions for me to ensure I measured correctly and thought through all the things a novice might not. Many providers don't support DIYer that way, but they did. Only through working with so many others have I realized how amazing that kind of help was! I am so relieved to know who to go to for future projects where I can get exactly what I need at a fair price, with friendly service, and with a helpful mindset. read more

I cannot, in good conscience, write a recommendation for Granite City Countertops in Livonia, MI. In fact, I must caution prospective customers to do some research before using them. The job they performed for me was ultimately acceptable, but it required four visits, significantly delayed my project, cost me additional resources, and disrupted major holiday plans. The main countertop was installed adequately, but the bar-level countertop was installed with insufficient support, was far from level, and was not square or aligned with the rest of the project. The backsplash behind the sink was not even close to parallel to the sink. They returned to remove that bar countertop and the attached photos demonstrate the condition it was in prior to the repair visit I had to request; the photos are not work in progress. The store representative incorrectly contends that the cause was a poorly-built wall to support the bar. I have two problems with that: 1) The wall was not dimensionally changed before the successful installation, therefore, it was sufficient for the intended purpose. 2) While I acknowledge the wall was not prepared in a manner ideally-suited for the purpose, Granite City was implored on multiple occasions to provide input into the design and structural support required for their installation and refused to lend meaningful advise. Instead of correcting the mistake during the initial installation, the installers used copious amounts of silicone and shims to give the appearance of a finished job; the root cause for this was that the backsplash piece was cut too tall. Instead of correcting it, they allowed the bar to rest on it (rather than the wall). Their attempt to compensate for it resulted in support brackets that were rendered useless and an unlevel countertop. My caution to prospective customers is that many competitors take seriously the factors involved in installing a counter with a significant overhang and actually design and install the support structure needed for the application. Granite installers should be the best ones to know what is required for the product they are installing. It is unreasonable to expect that the homeowners or their contractors possess that knowledge. As an obvious example, only the Granite company knows where they will be making seams, which are the weak link in the installation. They should at least be willing to work hand-in-glove with the customer's contractors. Granite City seemed entirely disinterested and frankly aloof during all attempts to plan and prepare the project for their installation. I recommend that shoppers search for granite companies who invest in all aspects of the installation. I will end with two positive comments: 1) Granite City was fast and would have been able to turn around the project much quicker than the competition (1 week vs. typical 3 weeks). 2) They were committed to fixing the mistakes, and since they had to re-make the backsplash, they allowed for a modification to the outlet openings without charge. [I edited this post to remove a concern for which Granite City did not bear full responsibility.] read more

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I only give reviews to businesses worth reviewing and Granite City is truly one business I honestly feel that I must get the word out there on the great selection they offer, outstanding customer service and most of all, they deliver within the exact timeframe they promise! I found them while surfing the net and immediately paid a visit to the showroom. We were warmly welcomed by Stephanie who was very friendly and very knowledgable with the product line and who went well out of her way to help us select and purchase the counter that truly satisfied out needs and was very supportive all the way down to the delivery and install! Now thats service worth five stars! They came and measured and with in a couple of days they delivered in the exact date and time they promised! I highly recommend Granite City to everyone! Thank you everyone at Granite City for an outstanding service and we look forward to doing business with you again and I mean soon as we plan to renovate our kitchen! read more

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after receiving quotes from six granite companies, chose Granite City. Was recommended by two builders I know. Picked granite over quartz because it is more natural. Jon was very helpful in picking out a slab that best matched existing backsplash tile. The three installers were very professional and precise. Couldn't be happier - should have done this years ago. read more

Very good experience with Granite City. Eddie really went out of his to be helpful. Installation of our quartz went smoothly from start to finish. I would use them again. read more

We just finished our 3rd project with Granite City. I cannot day enough how great it is to work with these people. Stephanie from the beginning was so helpful and their install team is always professional and courteous. I always refer this team! Great job! read more

Our neighbor used Granite City, and after talking to a couple other Granite shops we decided to go out to Granite City. Excellent selection and everything was well marked. We sat down with Jon and told him which slabs we were interested in. He had a quote within 10 minutes for 3 different slabs. They were much more competitive than the other companies we talked to and we scheduled a measuring and installation date. They were right on time with everything and things could not have gone smoother. I would not hesitate to use them again and would definitely recommend them to anybody looking for granite or quartz countertops. read more

Another UPDATED Review: After receiving very threatening emails from Granite City to "remove my posting or else," I thought I owed it to all the yelpers to tell the entire story as opposed to only telling some highlights. I should note that I had Granite City install a kitchen countertop in 2010 for the exact home design and the project mentioned below. That encounter was 5 years ago, so I cannot provide the details... but I do recall a not impressed, wasn't horrible situation. From the beginning of this 2015 project, Granite City has been horrible to deal with. Unfortunately, the company that we used to work with for our granite project for our home and rentals has retired so we were forced to find another company. After trying another granite company, which did a horrible job on one of our houses, we were again forced to go back to the drawing board and find yet another company. We shopped around for many quotes, which you can see from other yelps. And although Granite City was by far not the cheapest, Jon assured us that him and his team would do a good job (quotes from his email: "I have attached a revised estimate for you, I can not price match the other company, I can promise a good job with first quality granite, please see attached any questions reply or call."). We were looking forward to establishing a relationship with a company for all the rentals we manage- looks like we will keep looking! We decided collaborate with Granite, so we scheduled our appointment for the measurement a couple weeks in advance so we could work around everyone's schedule because this is for one of our rental homes. Our tenants took a day off so that they could accommodate the measurement appointment. At 2:30 the day of the appointment, I get a call stating that they cannot make the 2-4pm appointment which was scheduled two weeks prior. We also asked them to assure us that they commit that timing due to our tenants scheduled, we were told that wasn't an issue. When I told Jon on the phone how disappointed that I was, his response was "well, this is out of my control.... I cant control what my guys do." He also told me that it is not responsibility when they miss appointment times. My tenant changed committed plans again to accommodate their schedule. The gentlemen that came into the home did not wear booties or remove their shoes when they walked throughout the house and were very rude to her. She called me while Jon's team was there to let me know how horrible his team was. I have had many contractors in the home and we have not had any situation like this before. And regretfully, we decided to just get the job done and committed to Granite City. I informed Jon via an email about the behavior of his team- his response was "well, were you there?" We opted to not go with Granite to do the countertop removal, we instead had another contractor come out to do the plumbing unhooking and removing the cabinets. Per our contract, Granite will not deal with that plumbing- completely understandable. The contractor assured us that the cabinetry was completely level so we would not have an issue with shimming or anything. Once the installation day came, the team was again very rude to our tenant. Attached are some pictures of the job. I was assured in Granite threatening email that the pictures I posted do not accurately reflect the finished job. So when you view the pictures, please imagine them without the tools on top and that is what the finished job looks like. Considering I have done a plethora of home remodels, I know that quarter round will fill those shim holes nicely, especially because the entire countertop is equally shimmed (meaning it was level prior to the installation). I expressed my dissatisfaction which went unacknowledged and paid the rest of the granite installation. As a business owner, I understand that not everything can go smoothly all the time... but, I do know that not acknowledging or sympathizing with your customer causes further strain. Per your email- Yelp requested that you work with me privately... I am sure they did not mean send verbally abusive or threatening emails. Fellow yelpers- Save yourself A LOT of headache and hassle go elsewhere. read more

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Granite City did a great job installing my counter tops. The craftsmanship was perfect. They came when they said they would. It was a great product at the best price. I would recommend then to anyone looking for granite for their kitchen. read more

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Do not hire Granite City. I NEVER write negative reviews, but I feel I owe it to others to warn not to do business with them. The granite city team who installed our counters caused a leak trying to disconnect our current kitchen faucet. They did not say anything (though they claim now they did - completely untrue) and now our beautiful hard wood floors are ruined, cabinets under our sink are water damaged, and we have two huge water spots in our basement ceiling. Not to mention they banged up so many of my walls installing. They had NO care for my home even though we paid thousands of dollars. Now I'm dealing with the HUGE hassle of insurance and they have NOT taken accountability. The worst home experience I've ever had. STAY AWAY!!!!! read more

My wife and I were really exciting about adding granite to our bathroom renovation. We spent over two hours to pick out the granite, and they tagged it. When the renovation started, our contractor told us the granite was missing per Granite City. My wife called Granite City and they found the granite. But when it was delivered, it was wrong. We went back to Granite City to find the remnant we order. The owner tried to blame us and the contractor for the mistake. The owner went on to say. "I will say I am sorry if you want me too" and "I don't watch everything that goes out the door to make sure it's right". If you use the company, make sure you double and triple check everything. Obviously, they don't have any quality control, so you will have to do it yourself. read more

I have all the best to say about Granite City. They installed our kitchen countertops and 4 bathrooms last month. They were professional, knowledgeable and did all the work on time. Stephanie was very helpful and quick to respond. Although not cheap, Granite City did an excellent job and I highly recommend this company. read more

This place is great! From the beginning to end the whole experience was easy and amazing. Their slab selection was huge. Nice showroom.The sale people were knowledgeable and polite. Installers where in time and left no mess behind. This is the place to go for counters. read more

My experience working with Granite City was wonderful ! I mainly dealt with Jon who was a pleasure to work with, as well as others in the office if he was not there. The workers that did the install where very polite, clean and courteous and the job was suburb ! Everything was level and the seam is hardly visible. I received other quotes for the same granite I purchased and GC was by far the best ! If you are in the market for granite, please do not hesitate to shop there and don't let any negative review deter you from doing so, I didn't. read more

We did a whole house renovation and did a lot of shopping around for granite. Granite City was very upfront and honest about the total cost of our project (and beat the competition by a couple hundred dollars). They were always prompt and courteous, from measuring to installation. The day of installation, part of the fireplace surround was damaged. GC re-fabricated the pieces and brought them out a few days later. Any person who does remodeling knows that walls and countertops are never perfectly level. That was the case with our fireplace surround. The installation team worked for over two hours installing and leveling the granite. It looks beautiful! I would highly recommend Granite City for any project. In fact we have use them for several other projects with the same quality results. read more

Had lunch here today with a group of 8. Was probably the worst service I have had. The flatbread was cold since it sat in the window for close to 10 minutes. The manager came over, never apologized, but offered a "free" flatbread on a future visit since we did not have time to wait for them to remake the food since it took 40 minutes to get the food after we ordered. Although the coupon is dine-in only and you have to purchase an adult entree. No thank you! One simple apology would have been nice. Will not be going back! Very disappointed!! read more

Me and my wife, remodeled our kitchen, our granite looks great. Got it done in time for our grad party as promised. A big thank you to great install crew and jon and his staff. read more

I had a small granite job done last October. The cut was not very good. I was working with a Vendor (Welker Cabinet, Livonia Michigan) . In retrospect I should have not accepted the granite and had them recut it - lesson learned. read more