My wife and I needed countertops in the worst way and had visited a couple other stores before we heard some advertisements on Granite Depot. So we decided to go on in and we were intercepted by a very nice and professional sales gal, Kathy that showed us around and put together the best looks with our cabinet and flooring colors. We were surprised that we could get all the pricing right then and there and the pricing was what we expected on our favorite granite color so we were SOLD. We now have our new countertops and we couldn't be more happy. They look amazing and the fellows that installed the granite were very efficient and polite! Overall it was an excellent experience! Thank you Granite Depot! read more

The sales people in the showroom were extremely rude. Can't speak to their fabrication and installation because I took my business elsewhere. read more

Buyer Beware - We regret making the decision to work with this company. It has taken months (over 3 months) to get our countertops installed. To start, they miscalculated the measurements, so we are stuck with seams in unnecessary, suboptimal locations. And, to make matters worse, we could have simply selected a different countertop that would have resulted in optimal seam locations,. But once you select a countertop, they won't make changes for you. Surprisingly bad customer service with no willingness to work with you - from top to bottom. Poor communication and desire to get things done once you sign a contract with them. Read your agreements carefully if you decide to work with Granite Depot. It is recommended you purchase elsewhere. There is clearly a trend here with this company based on the reviews - do your research before making a decision to work with this company. And, to highlight the misalignment of objectives between this company and customers - they require final payment before installation. Once you pay in full, you are stuck with whatever result you get in the end. Poor business practice. read more

Don't go to Granite Depot unless you have what they consider to be a worthwhile project. The sales rep in the lobby "suggested" we go to a store that sold granite remnants because their slabs would be too big for our project. She did not ask if we would like to see what they had to offer- she obviously thought we would be a waste of her time. read more

What a scam. The advertisements they run on TV are so bogus. Don't waste your time driving out there. They offer discounted prices on television then when you get there it is not a discounted price at all. In fact, Home Depot is much less expensive. When I walked in the door the salesperson told me the estimated price on my kitchen was going to be about 6,300. I told her I was interested in the granites they had advertised for around 80 per cent off. I picked the granite that was on sale and guess what, the price was about 6,300. So, even buying granite that was discounted, the price was the exact same. I would rather pay the same or even more and go to someone who doesn't use false advertising. Complete waste of time. I should have followed the recommendations on the other reviews on here. read more

Do not shop here! This business is the worst of the worst!!! My husband is a general contractor and some of his customers wanted to buy their granite here. My husband advised them against it, but they insisted and went through with purchasing a slab of granite from them anyways. First they overcharged them by about $500 from the original quoted price. When the fabricators (separate from Granite Depot) received the slab they informed the customers it wouldn't work for the cut of the kitchen they needed. When they went back to exchange the granite the sales person refused to let them speak to a manager and actually told them there wasn't one available to speak to customers ever, that the customers could only deal with sales associates. They finally agreed to exchange the slab but refused to refund the $500 over charge. When the fabricators brought the original granite slab back *poof* a manager magically appeared and began screaming at the fabricator and customer before actually becoming PHYSICAL with the fabricator. Seriously, this place and everybody who works there is bad news!!! And this isn't even mentioning their shady sales contract that several others have mentioned as well! If you're looking for a reputable granite distributor with great customer service, go to Arizona Tile! read more

Not the cheapest around and really poor customer service. My sales person didn't remember I was even in when I tried make contact to get an estimate I couldn't get that day, and I left my information. I gave one star when in reality I would give zero stars. read more

Granite Depot was recommended to us. We had in mind a designer coming to the house to help us reconfigure the kitchen area. Sally mentioned "oh no, you need to go under contract first then we'll visit the house. We'd be running around if we did it that way". Instead, Sally took us to the granite slabs in back, told us to find several we liked, walked with us for a few minutes, then said she'd be back. We did pick out several slabs we liked, returned to the front and toured the "showroom" (a somewhat run down warehouse looking place). After another at least 5 minutes Sally returned (from being on her computer) and asked if we found anything. We stated yes, then had to ask her for help from the separate sales staff that deals in cabinets. The first lady Sally asked to help us abruptly stated she was busy and turned around. We had had enough. We were counting on some guidance and help (spending thousands on a new kitchen you expect a little guidance and help). We both thought we'd end up installing the kitchen ourselves if we went with this place. We went to the front desk and asked for the manager. Here comes Sally again who then proceeded to argue with us. She stated if we weren't happy then to just leave. I asked her to please leave us alone-she just kept going on and on stating she wanted to tell her side of the story. Sally finally stated there was no manager. We left and will never return nor will we recommend Granite Depot to anyone. If you're looking for service this isn't the place. We visited The Kitchen Showcase off of Arapahoe and Revere. We talked with Tim. Very knowledgeable and friendly, and he gave us the guidance and help we needed. read more

Our experience with Granite Depot has been incredibly frustrating. Our first mistake was making full payment before the work was complete. When the template maker finally made it out he said the fit below the existing backsplash would be tight, but that the granite would fit below the existing backsplash. When the installers came out the granite would not fit beneath the existing backsplash. It looks like perhaps the template maker measured the front board on the existing countertop and not the actual thickness of the existing counter top. The only way to get the counter top to install was to let the installers remove the bottom row of tiles in the backsplash. Then of course we had gaping holes because big chunks of drywall come off with the tile. There had been no indication that this would be a problem and was not in our original plan. So our next step was to deal with a messed up backsplash and we had a holiday party coming up so there was a hard deadline. We made repeated calls to Granite Depot to fix the backsplash and make it right and every day we were promised they would call us back but nobody did. Finally my wife asked to speak to a manager and stated she would not hang up until somebody spoke to her. Kate Uhlar (sales manager / assistant to president) answered the phone and basically told my wife there wasn't really anything they could do. My wife mentioned that after the fact she had looked at reviews online and if she had seen the negative reviews she was finding she would have never used Granite Depot. Kate responded that they have an A rating with the BBB. To that my wife responded that she would be filing a complaint with the BBB. It was only at that point the Kate changed her tune and Granite Depot started to do anything to help us get our backsplash finished. They finally agreed to use remnants from another installation at no cost and fix our backsplash. We continually told them that there was a hard deadline to have the installation complete by 12/9/2010. They scheduled the installation for 12/9. We warned them a number of times that this left no time to recover from any problems they might run into but the promised everything would be fine. When the installers arrived they had no plan to deal with the grout line between the granite to be installed and the existing tiles above it and they were stating we would need to find a way to deal with the grout line even though they had promised everything would be complete today. Do these people have a clue? I would say NOT. Finally they decided they would try to match caulking with the existing grout and fill the seam. What should have occurred is they thould have removed the existing grout and refilled in the grout. This may be OK temporarily, but we will probably need to have this redone at some point. Finally, looking at the positive reviews for this company, it is interesting that on July 5, 2010 Kate Uhlar (one of the managers we have been trying to work with) gave a raving review for the company. Many of the other positive reviews were also during July 2010. You be the judge. read more

We made the mistake of purchasing our granite from this company. I thought spending more would give us decent customer service.i have never been more wrong! First they scheduled my install and then called the last minute to say they were too far behind to install on schedule. Things happen, so we scheduled for two weeks out. I had to call Stone Crafters (the installers) on the day of my install to see if they were coming. I got a big yes! Called at 1:00 to see what was going on. I was told they would call in 20 min. with an answer. I called back at 3:30 to see what was happening. It will be 5:00 I was told. 5:00 pm for a 4-5 hour job...WHAT??? Let them know how angry I was. All I got was "Sorry we just fired all our customer service people" Still trying to figure out how that became my problem. Called back at 5:30 when still no one had showed, and they were closed!!! Then called Granite Depot and got hold of customer service. They had no clue I had been waiting for ten hours. FINALLY I got some answers. I was given the option of having them begin the install at 9:00 PM!!! Or wait until the next morning. We waited. ...they did show up on time the next morning...well after wasting the entire previous day waiting! The install took five hours. They also cut the cook top out IN THE HOUSE!!! I am still attempting to clean granite dust out of my home. Do I like the granite? It looks nice - there were two minor mistakes made that no one but we will notice. It is impossible to love it after the nightmare we went through. In the end, did anyone from Granite Depot call after the project was done to see if we were happy in the end? Were we compensated in any way for the absolute hell this experience was?? Nope. Obviously they are more concerned with their profit than with making customers happy. Oh, did I mention that they didn't bother to give us a courtesy call to let us know they were going to charge our credit card for the second half of the payment? Of course not, that would be good customer service! But they did manage to charge our card in a timely manner. Figures read more

Condescending salesman was unhelpful and distasteful. After visiting Granite Depot a few months ago and being told our kitchen would be a certain amount, we revisited, ready to settle on something and buy ... mysteriously the price has more than doubled. The salesman was SO condescending, pushy, and talked about everything "he" wanted to, not answering us or trying to be helpful and find a solution. He said it couldn't be done for the price we wanted. Well, 6 quotes from other places later, we know it absolutely CAN. Unless you have a TON of money to throw at this place, they're not interested in you. Go elsewhere, shop around, it really will pay you to read more

They could/would not reinstall the dishwasher properly. They used a glue they claimed would secure it in place but did not. They did send repair crew on 3 occasions but none of the repairs lasted. After a year I was told they would have to charge me for work they clearly had never done correctly. I had to hire another contractor to secure it. If they had put a sub surface under the granite they would have been able to easily attach the dishwasher. I have seen this in other peoples homes. It would not have occurred to me that they would not have been proficient with this task. The arguing about their lack of responsibility was the most disturbing. I would never use this company again nor recommend it to my friends. read more

People, trust these reviews. My wife and I are just starting the process of selecting granite and went to Granite Depot on Saturday. Not only did they not have enough staff, and by that I mean we didn't even get a hello, but we spent 20 minutes walking around looking at granite and we're ready to make our purchase. We called a couple hours later and left a message with a young lady who assured us somebody would call before close. A few hours later closing time came and went with no phone call. Fast forward 3 days later.......still no call. I only wish we would have read these reviews before driving up there and wasting our time. read more

DO NOT GO HERE. Kim is unprofessional, inappropriate and sells DAMAGED products! I used another company to install my granite because Kim never returned my emails. I have never had to hang up on someone for YELLING at me for not using their services. Kim sold me discounted granite and told me she did not know the reason why it was discounted. This was a lie. Later when picking the product up, both slabs had fractures in them. Kim ADMITTED that she knew this was why they were discounted. 10" were unusable on both slabs. She was rude and difficult to work with the second we paid for our slabs. This place is a scam. Kim is a liar and lazy. Go somewhere else please! read more

This was my first home project regarding grantie and I feel as though I was given incorrect information at Granite Depot and I will never return. They completely messed up my installation. First of all, they had a staffing issue and the install was delayed by 5 hours because they were still cutting my material!! My sink was not sealed properly and fell away the next day! The guys didn't properly reinstall my dishwasher and I just happened to find screws in the bottom. Good thing I didn't run my dishwasher! I feel like the manager, Dani, was not compassionate towards my situation and would not honor my request for a partial refund because they require you to pay 100% up front! They got their money so they don't care. I lost two days instead of one for a proper install because they sent a plumber the next day to fix everything (because they couldn't find any other workers to come back and do the job right). They do not properly train their sales people and their workers did not seem interested in doing a good job or communicating. I am not impressed and will never return. I highly recommend you seek your granite elsewhere. read more

Granite Depot, do not use this company. It has been nightmare. Customer service is horrible, the workmanship looks horrible, trying to get hem to come look at the patch job on the granite they tried to sneak past us has been useless. I am waiting right now for someone to come look at it from the company. They were suppose to show up at 10am it is 1pm. There has been no phone calls or text messages letting us know they are going to be late. read more

AVOID!! Bait and switch, poor, poor customer service. My sales rep, Dave, was unresponsive to phone calls and emails. I purchased a coupon from living social for $900.00 for $2500.00 of granite. The coupon doesn't do you any good because they charge you for every single service they can think of and will not give you an itemization until you have purchased from them. I spoke with a 2nd sales rep who told me that the prices for customers with the coupon works out to be the same for customers who do not have a coupon, hence bait and switch. I will be purchasing granitefor my kitchen from a different vendor and use this for a bathroom so I don't waste my $900.00. read more

TERRIBLE, TERRIBLE, TERRIBLE!!! We went to Granite Depot on March 15, 2013 and found a couple slabs of granite that we loved. We paid in full upfront, which was our first mistake, and set up a time to have our bar laid out with their fabricators Stone Crafters. Their templater Jeff came up on April 3, 2013, and template the bar. He asked if we wanted our sink undermount and we told him yes. We have two other sinks upstairs that were done that way and that is how we wanted this one. He looked at our kitchen sink when he was looking at the layout of the kitchen that had been done a few years before. We met with Jacqueline at Stone Crafters on April 10, 2013, and told her that we wanted our remnants of the leftover granite when they were done cutting. She said they would be delivered when they did the installation. On April 25, 2013, the installers came to our house and they had no remnants which was aggravating but we were assured that we would still be able to get them. They got all the granite laid out and set and when they went to put the sink in it was 3/8" smaller on all sides than the hole that it was supposed to be flush with. We immediately called Stone Crafters and they said they would get someone up to look at it and get it taken care of. We had the installers stop with the rest of the sink installation (drilling holes for the faucet and what not) because we didn't want to have multiple holes in the sink if they had to replace the slab or whatever their plan of action would be. After a couple days without hearing from them I called Granite Depot because they are the ones we paid, and the customer service rep I spoke to said that the 3/8" was standard for that sink so we can add strainer baskets and other items. I told her that it was a bar sink and that we would not be using a strainer and that it needed to be fixed. She sent me back to Stone Crafters for resolution and I went back and forth with them a few times on solutions to the problem but after a few weeks they stopped emailing or calling me back. Again I went back to Granite Depot and spoke to David Keramis who told me that he would get it taken care of. This was over a month ago and after he told us what he needed to do to get things rolling and what our part would be he never got back to me about our next steps. That was June 20, 2013. I sent an email on July 1st letting him know that while we are not happy with their work we are tired of being ignored and we wanted the following: 1. Our holes for our faucet to be drilled and our remnants delivered. 2. They can stop trying to "fix the problem" 3. We wanted a refund of $2,000 off our purchase price. As usual we received no response. Hopefully this complaint will help get our bar finished so we can actually run water in our sink that has been installed for months. read more

I've done business with them twice. My first experience was very good. The products I bought were high end bathroom cabinets. I did expect a higher price compared to many others I researched. The quality of the product was solid plywood vs. laminated press wood which most people sell. Also the manufacturer stands behind product. My second experience was more of a nightmare. I was redoing my kitchen, I spent many months working with the sales rep making changes along the way before finalizing a design, color, and sizes. I travel a lot so I had constraints on delivery. Sadly the wrong order was placed from an earlier design and I missed the fact that 2 pieces were missing. Went back and got those items ordered and thought I was set. I was wrong. When the order was delivered, the island was the wrong color and the 2 pieces that were added were missing. As a result, my installer had to be pushed out along with my counter top people. Fortunately I did not use their installer or buy the counter tops from them. GD did make the correction and reordered the island. Now I'm missing the 2 pieces and the island a month later with no answer as to when a delivery will be made. I learned that a phone call got you to voicemail w/o callbacks, so I found myself continuously going to the store every week for 4 weeks. Even doing that I got the runaround. I even called the manufacturer but w/o the GD order number, they could only contact GD on my behalf. Going back on the road soon and still no answer. Customer service is not their strong point. I'll update this post later. read more

I wish I could give this place NO stars, but that's not an option. Im not sure what I was thinking when I decided to go to this place. I normally would never shop at a place that spends so much money on advertising, as normally there is a reason they have to continue advertising. It's usually because their work sucks. However, I drive past this place every day on my way to work, and I thought I would give it a shot. I went in on 4th of July, for their "big sale". Which by the way, they always seem to be having a big sale for every holiday weekend blah blah blah. What a joke! From the minute I walked in the front door I was disappointed. The staff was rude, very unprofessional, and it seemed that everyone smelled like booze and cigarettes. I was passed off twice by two different sales girls whom obviously need a lesson in how to dress professionally! Finally I was helped by another girl who was extremely rude and condescending. She not only insinuated but actually said that it doesn't look like I could afford to shop here. This place looked and felt like a used car dealership full of slimy scumbag sales people. I did look around, I was given an astronomical price for my project. I've been told by three other companies that I just needed 2 slabs. However the girl that finally helped me try to sell me 4 slabs for $16,000. With the promise of "FREE" everything. Funny, all of the other estimates I received on my kitchen were under $8000. I would never recommend this company nor would I ever step foot again in their showroom. I should have checked more thoroughly all of the reviews on yelp and Google. It seems as if all of the real reviews are terrible, and obviously there's a bunch of phony reviews. I can't imagine that anybody has ever had a good experience at this company. Stay away! Stay away! This place is a joke. read more

This place is a rip off!! Their sales people are pushy and rude, I felt manipulated! I went to another company and purchased the same exact granite that I was looking at in granite depot's warehouse and I saved over 1200.00!!! I made the terrible mistake of sticking with them for my cabinet purchase, my cabinets are not installed yet and I'm about ready to stop the order and go else where. They have been "shady" with details, rude both in person and over the phone and very unorganized! Tonight I had the misfortune of speaking with the man in charge of installation, he was terrible. He made me feel like I was bothering him and my job was beneath him! This is terrible granite depot, you failed in my book. Not only will I NEVER EVER shop there again, I will stop all of our friends and family from going there as well. Terrible!!! read more

Never again will we shop there...apparently you need a huge kitchen to shop there. The lady at the front desk was nice, but Kim the sales lady asked us the size we needed which was 107 1/2 for kitchen counter top, she looked at us and said we don't help people like you, you need to go to the remnant store, here's s map they aren't open on weekends turned her back to us and ask the next person if she could help them! Really! We wanted to buy a whole slab, but she would never know that b/c she left us.....we di not recommend this place.... read more

I had an absolutely horrible experience with Granite Depot. I was so excited to remodel my kitchen. Went to Granite Depot because they were having a sale. I feel like I was rushed into buying my granite due to the sales lady telling me the slab I liked wouldn't be there if I came back. She also rushed through the huge sales contract. I was told I would get a free bathroom with the instillation of the granite. I paid everything off (or so I thought). I was later called and told I still owed $1,000. I about had a heart attack. The lady explained to me that they could change the instillation price due to the "free bathroom". It was in the small print in my contract. They decreased the price but I still had to pay. When asking what my next step was I was told to go pick out how to cut my granite. Went there and they tried to charge me for that too! I feel like I was ripped off. The instillation guys were great but a little sloppy. I wish I never went with Granite Depot. Lesson learned for the next home I have! read more

We went to Granite Depot for the financing that they advertise on TV. Totally misleading,you have to put half down to order and can only finance the second half. And they said 4 years no interest but we could only get 2 years. After the sink came in wrong twice Vicky scolded me and said Sir I think we have established the fact that the sink is wrong! She would not give me any paperwork saying that I would not be charged for the sink,and in the end still tried to charge me for it. I had to tell her I wanted to go over the charges line by line then she said OH we have made a mistake Sorry. They were going to charge my financing and hope I would not figure it out. After I ordered my own sink the installer rescheduled twice then called me in the middle of the day at work and said I have to come now or reschedule again so I left work to meet him. We were without a kitchen for almost 2 months while we waited for GD to get it together. I told Vicky I was very disappointed with the service but she was very dismissive and didn't seem to care. I would not recommend Granite Depot in fact I would suggest quite the opposite go somewhere else! read more

We, as many others have stated here, wished we would have read the reviews first. We would have NEVER stepped foot through their doors otherwise. The only positive about our experience was the actual installation which is done by subcontractors. We too were misled about the "free" remnant. We were not told Granite Depot must fabricate this "free" remnant at our expense. Bait and switch. We were also told we could have the pieces leftover from the slab we purchased. When the install date came and we asked about out unused potion of our slab, they acted like they had no idea what we were talking about and said they never give customers their unused pieces. We called customer service; our call was not returned. We called our sales woman; our call was not returned. I left a message for whom I was told was the customer service manager; our call was not returned. We followed up again 24 hours later. The so called customer service manager I left the message for said she deleted my message. Come to find out, she is not even a manager. Horrible experience. Over promised, and way under delivered! read more

We went to Granite Depot hoping to find new granite for our kitchen. What a major disappointment!!! The granite slabs have no price, grade or classification. Can you imagine going in Costco, King Soopers, Wal Mart or Home Depot and nothing has a price? You get the feeling the price is associated with your address and how many slabs you need. We measured our kitchen and had a pretty good idea how much granite we would need. The sales associate quoted us a price of about $$$$. We asked for a breakdown before receiving the bid. You also have to pay for the whole slab even if not used then they turn around sell what you didn't use as a remnant. The ballpark price was high and we left feeling like what a horrible way to run your business. I would check Home Depot as you only pay for the granite you use and no sales tax. I would definitely shop around and get a few bids but avoid Granite Depot. read more

Granite Depot is a COMPLETE WASTE OF YOUR TIME AND MONEY!!!! I made the mistake and Stopped in on a (busy) Sunday in my do it yourself paint clothes. Got the impression from the enitre sales staff that I wasn't dressed nice enough to afford anything in their showroom. All the ladies sales reps were dressed like prostitutes with high heels and tight pants, hair all done up, tons of makeup and jewelry. Actually, I don't recall seeing any male associates. One female sales associate appoached me the minute I walked through the door and asked to assist me. yet, she had no intention on helping me. Because when I actually had a list of things I wanted and needed and began to tell her... She cut me short and told me I had to wait for one of the two schedulers in their kitchen design area and get on a wait list to have someone come measure and help me plan. Um... Why can't you take my name and number and add me to the wait list? Anyway... I waited for about 30 minutes to even figure out who the 2 entire kitchen designers were. NEVER did figure it out and NO one ever asked me for my info for the wait list. I WILL NEVER RETURN! I am VERY dissapointed in Tom Martino's recommendation for this place. Perhaps the sales reps were extra friendly to him and I was the wrong sex and dressed inappropriately to have a hot prostitute want to assist me? hmmm? That's ok, there are plenty of other granite dealers in Denver that would be happy to do my ENTIRE kitchen remodel and take my money. Thanks Granite Depot! read more

Terrible, Kim Criter was a hungry salesman who we thought was helping my husband and I to buy our first granite she insisted that we needed a certain size of granite due to our measurements and than sweetly guided us to a very nice expensive piece of granite that fits our size. $5500.00 hundred dollars plus later, she insisted we can have our granite installed earlier If we hurried to get our appliances in, they can come out to measure. We went in to fabricate to cut the granite for our counters and soon realized she had steered us to buy an overly large granite that was left with way too much extra. A month later we get a call to install through SCI fabrication the next day between 10-12. A day later it's 10 am and we're waiting. Noon rolls around and still no install, 2pm comes along and still no counter and no calls. By three we finally called they explained there machine had broke and they were behind but they were on their way. 4 pm and still no counters. Mind you not my husband and I took the day off work for this install from 10-12. Well they finally showed up about 4:45 pm. Two guys. No apology. It's now 10 pm and just now finishing up on a Wednesday night. So I'm very dissatisfied on how granite depot hires SCI fabrication, who has no concern about our two young children has to have two strangers in our house till 10 pm. And about Kim Criter avoid her hungry commission large advice, don't trust her. Know your homework before being taken advantage of. Better yet try other granite shops before shopping there. Terrible I feel like she took advantage of us. I hope you really shop elsewhere first. read more