3 yrs ago, we had to take our 16 yr old cocker spaniel as she was having seizures and she would…read morewalk in circles. Found out she had brain tumors and we had to put her down. The staff were so compassionate and understanding our grief. Another time, we had just adopted a kitty and she found my husband's fishing pole and got a hook in her mouth (catfish? Lol) we took her there and they cut off the hook and gave me medicine for pain. Whether you have an emergency or not, this is a good place to go.

Please look into other veterinary options before bringing your pet here. This facility operates…read moreunder corporate/private equity ownership, and in my experience, the priority is extracting maximum revenue from pet owners in vulnerable, emotional situations rather than providing reasonable, compassionate care. Their billing practices are aggressive and egregious. For example, when an animal is hospitalized, you are not only billed for the medication itself, but they also charge an exorbitant dispensing fee, upwards of $50 or more each individual time a single pill is administered. These routine administrative markups accumulate rapidly and feel designed to take advantage of hospitalized pets whose owners have no choice but to rely on inpatient care. They also frequently over-bill and you need to go through each bill with a fine-tooth comb to ensure it is correct. It is quite obvious that there are internal leadership mandates to maximize billing. We went through the heartbreaking process of trying to treat my cat's lymphoma. In the end, despite spending over $20,000, the treatments were unsuccessful and we lost our cat. The financial strain made an already devastating ordeal so much more painful. In addition there were frequent unprofessional incidents with staff or doctors that required escalation. Escalation lead to zero results whatsoever. If your pet needs emergency or specialty care, consider alternatives like Timberline or independent, local practices that are not controlled by foreign conglomerates or private equity firms focused purely on profit margins.

Dr. Stacy provided exceptional service in caring for our senior Boston Terrier at the end of his…read morelife. She was professional as well as compassionate and caring. Brad D

From the owner: Providing gentle Holistic Vet Care, acupuncture and at home euthanasia.read more

This was our second time having Dr Jason come to our home and help one of our dogs cross over the…read morerainbow bridge. He is extremely professional and so caring. Our family couldn't have gotten through this trying time without him.

Dr Christina Crouthers came out for us after a year of hospice with our aging pitbull. We found the…read moreteam through Reddit and they were the most responsive of 5 places we contacted. When she got here we knew we made the right decision. It was pride weekend on top of it and we knew we were in safe space and hands. The space she held for us, the clear explanation, the non-rushed approach. We were as ready as you can be, but you're never ready. Couldn't be more grateful to have had this experience with them by our sides. Thanks GHCP.

Three weeks ago our dog slipped out of his collar, ran across the street and got hit by a car going…read moretoo fast. The driver kept going. My son witnessed the entire event. We rushed to the AEC - they immediately opened the door for us, brought a gurney and helped us with our dog. They started CPR. Their staff was compassionate, calm, and provided us the necessary information in a very supportive way. In the end, our dog passed away. They did all they could to help our dog, while also helping us through this traumatic event.

Absolutely amazing. Such caring and sweet people working there. And my dog felt so comfortable.read more

Horrible vet! She left my horse grunting in pain after she knew the only option was surgery but she…read moredidn't say anything to me about it. She just left without saying a word to me, but in her notes she wrote that my horse was comfortable. Comfortable horses do not grunt and struggle to breathe because they are in so much pain. I was forced to call her to come back within 15 minutes because the morphine wore off and he was even worse than before. I had to wait another hour for her to show up again to put him down. She should have waited the 15 minutes to see how he was when the medication wore off or just put him down right then rather than just leaving. Then i don't receive a bill for well over a month, but i get a text message they want money. I told them to actually send me a bill. No wonder they didnt want me to see the detailed charges because she actually bills me double vet charges on several items. I sent a check for the appropriate amount and they just took the money for the duplicate charges out of my account anyway. She as been known in the area for making stupid mistakes and missing critical issues. She even caused permanent damage to an assistants shoulder for putting her in a dangerous position but told her it would be fine. She is a horrible person and a terrible vet, do not use her!

Dr.Dana and her team are always the sweetest when they show up. She takes great care of all my…read moreanimals and when I have an emergency she is on her way that second. Hands down the best vet around!

Dr. Milan Milovancev is truly a godsend! He saved my dog's life. We were able to schedule an…read moreelective surgery just before it turned into an emergency thanks to his quick consultation and ability to move forward with surgery right away. Dr. Milan took the time to answer every single one of my questions, explain the details thoroughly, and develop a plan that prioritized my dog's success while also being mindful of financial constraints. He focused on the essential tests that made the surgery possible for me to afford, and it was always clear that his top priority was my pet's well-being and quality of life. He is exceptional at what he does, and I will always be grateful I found him. The techs were also fantastic; walking me through the pre- and post-op process with care and professionalism. That said, the business side of this hospital left a very different impression. The financial policies feel rigid, profit-driven, and disconnected from the compassion their medical staff provides. My dog's gallbladder surgery was around $10k and they required full upfront payment before even beginning check-in. This drastically delayed check and check out unnecessarily. They do not offer direct pay options with insurance providers and insisted this was somehow a "benefit" to me. In reality, requiring $10k cash or card upfront- and even refusing checks- puts families in heartbreaking positions during emergencies. The check-in process was stressful and impersonal. My dog wasn't even taken back until the payment fully cleared, which took about 30 minutes while I worked with my bank to lift a daily card limit. During checkout, I was immediately presented with a card machine for an additional $850 balance before they would even start preparing my dog for release. There was no warm greeting, no conversation about how my dog did- just a transaction. It made me feel like seeing my dog again was contingent on payment, which overshadowed the relief I felt knowing the surgery was successful. While the front desk is urgent and quick to demand the money- they cannot answer a single billing question from your receipt. In summary: The medical staff here, especially Dr. Milan, are outstanding and truly care about pets and their families. Unfortunately, the administrative and financial side of the clinic delivers a cold, business-first experience that undermines the incredible work being done in the operating room. If Dr. Milan were to practice elsewhere, I would follow him without hesitation. Huge tip: if you are traveling from out of town or just want an additional night right next to their 24/7 urgent care the hotel has a contract with them that provides a great discount. Edit/ post review: the surgical/medical team is just awesome. Called and helped me with post operation help.

The staff was exceptional and provided me with thorough information at the initial consultation and…read morefollow up care was outstanding. My dog had TPLO surgery and she is now 100% back to her old self! From the initial consultation to post-surgery care, to rehabilitative services, everyone seemed focused on our goal, which was for my dog to be able to run (her favorite activity) and live her best life. We can't say enough good things about everyone, from the staff at the front desk, to the techs providing information, to anyone (everyone!) who took my calls post-surgery as we worked through a significant healing process. We opted for rehab services and couldn't have found a better care team!

I went to the Humane Society of Skagit Valley a few weeks ago hoping to adopt a dog. The front desk…read morestaff was really friendly and helpful -- they took their time and pointed me toward some sweet dogs that seemed like a good match. While I was there, I noticed a little pug and asked about her. They told me she wasn't available for adoption. I could see why -- her butt was prolapsed and there was liquid poop and blood all over her kennel. She was panting, whining, and frantically trying to get out. It was really upsetting to see. I spoke with the manager, who told me not to worry, that they had it under control and the dog was fine. I left feeling terrible. I came back a few days later and the poor pug was still in the same condition -- prolapse, bloody diarrhea, the whole thing. She still looked miserable. I'm really concerned that they don't have the animals' best interest at heart. A prolapsed rectum is painful, and there was clearly blood coming from her. I just don't understand how a person could look at that and think it's okay to leave her like that. This experience has me seriously questioning the level of care the animals are getting. I wanted to support the shelter, but I left feeling heartbroken and worried. I'm still looking to adopt a dog, but after this experience I don't feel confident adopting from here.

Bad customer services, never return phone calls! I submitted an application and then called them…read more The lady said she would call me back within an hour but never called me back. I tried again two days later, same experience happened. Finally a day later they told me the cat I chose was already gone and told me to just make an appointment whenever I see a new cat arrives. I did but then the lady said I can't make an appointment because the cat just came in, need 72 hours. She can't guarantee I would get the cat though. I don't want to waste more time, I went to a different shelter where people know how to run the business. I got the cat!