If you have to go to the emergency vet, this is the place. My husband and I loved that they allow…read moreyou to stay with your pet throughout the process. We went on a Sunday afternoon because our dog got stung by a bee and was having an allergic reaction. They were very quick to help us, all of the vets and techs were warm and understanding, along with walking us through each step. The bill ended up being a lot cheaper than what we expected, and they gave us info about what we could get at a pet store for a lower price for follow up care. That was so appreciated! We've recommended them to all the pet parents we know in the area. Hopefully we won't need to visit them again, but if we do, we know our pet will be in great hands.

the last thing a pet owner wants ahead of a long weekend is a trip to the emergency vet; actually,…read moremost pet owners i know aren't excited about emergency vet visits at any time of year but when they happen and you want to make sure your fur baby is ok, you go, regardless of the costs involved. late last week i made the decision to take my dog in with an issue i've seen him have before but this time all my efforts didn't curb the symptoms and i decided i'd get a jump on what promised to be a full emergency waiting room ahead of fireworks and loud noises. the closest VEG location to me is in interbay but when i called they suggested i go to lynwood, federal way or redmond because they were already slammed. so up to lynnwood we went and when we walked in, i got an introduction into how differently VEG locations handle things. each pet/human is greeted and triaged. the open concept of seeing everyone working and every other patient out in the open may be different from what you're used to but it demystifies things for sure. you're not left wondering what's happening to your pet behind closed doors. and in an emergency when your cortisol levels may already be elevated this is most likely a welcome difference in protocol. we were ushered to an alcove with a couch and someone came over with a laptop to get details and reasons why we were there. minutes later a tech and vet arrived and we talked to them. she patiently listened and said she'd develop a plan for how to investigate what was going on and in retrospect i appreciated that she didn't go straight to imaging and other costly testing but decided to go the route of labs/biochemical diagnoses to rule things like pancreatitis out. once she left us, i got a text message with a quote and link to pre pay. having done that, we waited a bit longer and another pair of staff arrived to draw blood. we were told it would take about 30min for lab results. we waited, we watched the staff moving around to different patients with different needs levels. eventually the vet returned with lab results and recommendations before another tech came with discharge papers and a goodie bag of sample gastrointestinal foods. all told, we were there about two hours and i was highly impressed with the level of service and care we received. things were clean, the staff all seemed positive about the company they are employed by and they genuinely care about delivering a high standard of care to everyone who walked through the doors, human and animal. one thing i appreciated was that the vet mentioned that i could call or email with follow up questions and also mentioned that if we needed to return, we could go to the interbay location because all locations are connected and would have access to his file/treatments. yesterday we received a follow up text to check on him, also encouraging calls if we have questions. VEG seems to have emergency veterinary service and human customer service dialed in. it's hard to know who and where to go in an emergency but i'd carried the VEG name and number in my phone for years without having a need to use them; now i can say that i'd recommend them based on our experience this past weekend.

I went to the Redmond VEG on Sunday with my cat, who needed blood pressure check. Everyone from…read morethe receptionist to the tech and doctor were great. They were thorough, and made us feel cared for.

This VEG is not good at all. You would think it is but it's not. The people act like they care when…read moreyou come in. We brought our cat in there who had a UTI. They put us in a room and completely forgot us for like 3 hours. Then I came out to check and like 5 of them were just BS'ing all sitting around talking. We just left at that point after no joke 4 hours. THEN they acted liked they cared again begging for us to stay so they could throw a bill at us for waiting 4 hours. One of the biggest waste of time in my life. I wouldn't recommend this VEG location at all. Had high hopes for them but wah wahhhhhhhhhh (sad trumpet sound)

We had an excellent experience with this emergency vet when our dog Patty was throwing up…read morerepeatedly. From the moment we arrived, the staff was caring, attentive, and calm, which made a stressful situation much easier to handle. Communication was outstanding throughout the entire visit -- they explained what was happening, what they were doing, and what to expect every step of the way. We especially appreciated that they not only allowed us to stay with Patty, but actively encouraged us to lightly participate to help ease her discomfort. That meant a lot to us as pet owners. The facility itself was clean, organized, and well-run, which added to our confidence in the care Patty was receiving. They seemed to work well as a team and it was clear that everyone genuinely cared about her well-being. We're incredibly grateful for the compassionate, high-quality care they provided and would absolutely recommend this emergency vet to anyone in need.

My two mini poodles have been helped at VSC. I cannot say enough about the doctors and staff and…read morehow much I trust them. At this time, my 17 yo mini poodle is under Dr. Gokhale's care. He is so caring and always reviews history and details before deciding next steps.

I took my 8 year old Bernese Mountain Dog to the Seattle VEG clinic. She was not eating and…read morelethargic. I was concerned that this might be an end-of-life issue. We've had three Berners and know they have a short life span. The team of people at the Seattle VEG clinic were terrific. They performed many clinical tests including ultrasound and x-ray imaging. Unfortunately, the results confirmed my concerns. She had advanced cancer in multiple organs. I took her home from VEG and made arrangements to have her put down the next day at another clinic recommended by the VEG team. While the outcome was sad, the people at VEG were very competent and provided a clear plan of action for me.

I want to preface this by stating that our visit was EXPENSIVE--and I did expect a big bill for an…read moreER visit for my dog... but I just want to be up front about the fact that it was expensive. But the care was amazing. My dog and I took a trip to VEG earlier this week after she started vomiting in the early hours of the morning, and then by the mid-afternoon was vomiting blood clots. We called our normal vet, and they couldn't get us in--so they advised I take her down to VEG. There was some construction doing on during our visit, but they managed it really well. There were some areas that were a little cramped and awkward, but they handled it like champs, and it was still clean and organized. From the moment we walked in, the staff were calm and kind (in a moment where I needed some calm and kindness). I was super scared and struggling to speak coherently, but they calmly asked all the questions and reassured me I was doing the right thing. My dog can be SPICY with strangers, and especially men. I let them know this when we walked in, and I had brought our muzzle (which they thanked me for). There was only one male staff member present while we were there, but they swapped him for a female staff member, and he kept his distance. With the exception of X-rays, they did the WHOLE appointment with my dog sitting by my side, her head in my lap. (And even during X-rays, I could've watched through the window... but I just really needed to pee so I didn't... and the restroom was clean ) They did bloodwork, an ultrasound, and some other evaluation/tests all with her head in my lap, and me holding her still before she was sedated. They were kind, calm, and explained everything as we went. When I expressed concern over her breathing pattern after sedation, they hooked her up to a heart monitor. The whole appointment happened on a couch in a common area, and it felt safe and comfortable the whole time. They walked me through test results, the meds we went home with, and next steps and things to watch for. All-in-all, we were there for about 4 hours--and they managed me and my fear/anxiety just as well as they managed the situation with my dog. They even offered something to drink and a snack. If my dog has another emergency, I won't hesitate to go back.

Timberline saved my cat's life. Mila was struggling to breathe, had high fever and was dehydrated…read moredue to an Upper Respiratory Infection in the context of having Small Cell Lymphoma. From the moment we walked through the door, I was greeted with kindness and utter professionalism, as Mila was quickly provided oxygen and comfort care. The receptionist Inga was very friendly and calm. The Vet technician Navy took an impressively thorough history. The vets I met named Dr. Waldrop and Dr. Baer listened to my concerns and answered my questions. Both of them were very knowledgeable and proposed options of good treatment plan helping me select the best fit. I got a sense everybody there cared, and despite being an ER facility, I did not feel rushed through my questions and concerns once. It was very clear that Mila was very well cared for on her overnight hospitalization. Additionally, they are quite reasonable for an ER service. I would not hesitate to come back here and would highly recommend to anyone. Thank you, Timberline Veterinary!

We had a very disappointing experience with the Oncology department at Timberline…read more Our Golden Retriever, Vanille, recently completed radiation therapy for a peripheral nerve sheath tumor and today was scheduled for a follow-up appointment. Although Timberline is more than 30 minutes from our home, we chose to continue her oncology care there because we trusted Dr. Lyons. There are several oncology specialists much closer to us, but we believed the extra drive was worth it for the continuity of care. While we were on our way, the clinic called to let us know that we were already 10 minutes late. I explained that we were only 2-3 minutes away. I also explained that when I scheduled the appointment by phone, I had been told the appointment time was 2:45 PM, which was the time I had planned around. I was then told that because another consultation was scheduled after ours, Vanille could not be seen and we would need to reschedule. After checking my confirmation email later, I noticed it listed the appointment as 2:30 PM. I don't know how that discrepancy occurred, but that was not the appointment time I was given over the phone when I scheduled the visit. What disappointed me most was not the scheduling issue itself--it was the complete lack of flexibility and compassion for a cancer patient. I fully understand that clinics have schedules to maintain and that policies exist for a reason. However, Vanille had only recently completed radiation therapy and was still recovering from a serious hospitalization related to her treatment. Every trip is physically demanding for her. I wasn't asking anyone else's appointment to be delayed or expecting a full consultation if the schedule didn't allow it. Even if it was only possible to spend 10-15 minutes with the doctor, that would have been far more meaningful than simply turning us away after we had driven over 30 minutes and were only a couple of minutes from arriving. Instead, after a brief hold, we were simply told "sorry" and that we would have to reschedule. We were offered an appointment the next day, but that wasn't a practical solution. Rearranging work and making another long round trip with a recovering cancer patient is not something that can easily be done. Medical expertise is obviously important, but compassion, communication, and reasonable flexibility are equally important in specialty oncology. Unfortunately, today's experience significantly changed our confidence in continuing Vanille's care at Timberline, and we have decided to transfer her oncology care elsewhere. I hope this feedback encourages the clinic to consider handling situations like this with more compassion in the future, especially for patients undergoing cancer treatment. I also want to be clear that this review is not a reflection of Dr. Lyons' medical expertise. Our decision was based entirely on how today's situation was handled by the clinic.

I have never experienced such empathetic, expert care at a veterinary clinic. My fluffy heart was…read moreinjured and I was terrified. Pilchuck Vet hospital got us in immediately, and the entire team was peaceful, confident, and genuinely compassionate. They didn't just follow steps -- they were fully present and attentive to everything happening in real time. They sent us home with a clear care plan and medication, and within 24 hours my little Simon is visibly healing. I'm deeply grateful for the team. They cared for both of us.

I have been taking my fur babies here since 2012 and I do have to say it started off rocky with a…read moremale veterinarian who didn't have very good bed manners and made me feel like a bad pet owner for unknown reasons. When coming in again we had sensational care with all of the staff and a female veterinarian who took so much time attending to our care. All were extremely supportive, kind and helpful with tips in our puppy's care. That very moment we knew Dr. McGregor was perfect for our fur babies and will be the only vet our family will see. She is always full of great knowledge, sharing information on every stage of our fur babies lives, with any testing, shots while also being price conscious by allowing options for what fits us for keeping our puppy healthy and safe. Our dogs love McGregor and her staff.

3 yrs ago, we had to take our 16 yr old cocker spaniel as she was having seizures and she would…read morewalk in circles. Found out she had brain tumors and we had to put her down. The staff were so compassionate and understanding our grief. Another time, we had just adopted a kitty and she found my husband's fishing pole and got a hook in her mouth (catfish? Lol) we took her there and they cut off the hook and gave me medicine for pain. Whether you have an emergency or not, this is a good place to go.

Please look into other veterinary options before bringing your pet here. This facility operates…read moreunder corporate/private equity ownership, and in my experience, the priority is extracting maximum revenue from pet owners in vulnerable, emotional situations rather than providing reasonable, compassionate care. Their billing practices are aggressive and egregious. For example, when an animal is hospitalized, you are not only billed for the medication itself, but they also charge an exorbitant dispensing fee, upwards of $50 or more each individual time a single pill is administered. These routine administrative markups accumulate rapidly and feel designed to take advantage of hospitalized pets whose owners have no choice but to rely on inpatient care. They also frequently over-bill and you need to go through each bill with a fine-tooth comb to ensure it is correct. It is quite obvious that there are internal leadership mandates to maximize billing. We went through the heartbreaking process of trying to treat my cat's lymphoma. In the end, despite spending over $20,000, the treatments were unsuccessful and we lost our cat. The financial strain made an already devastating ordeal so much more painful. In addition there were frequent unprofessional incidents with staff or doctors that required escalation. Escalation lead to zero results whatsoever. If your pet needs emergency or specialty care, consider alternatives like Timberline or independent, local practices that are not controlled by foreign conglomerates or private equity firms focused purely on profit margins.

Dr. Ryan Swanson on 07/03 - 07/04/26 for my Frenchie puppy was phenomenal. They treated a severe…read moreear infection that I was not aware of. He went through all my options and recommended all possible treatments. Roux has been thriving ever since. I was bawling because my puppy wasn't walking, eating or drinking... but the pain was deep in the ear canal that Dr. Ryan Swanson made sure he would do everything to keep him comfy and healthy and safe. We didn't lose an eardrum! Also. There was a nurse here named Nicole that night. We stayed for over 7+ hours and she helped ease my anxiety. I am so grateful it was Dr. Swanson and Nicole. This was my first time back here since my other puppy passed away. So they made me feel better about everything and that Roux was going to be ok!

Amazing - not enough words of gratitude . My 7 year old dog was in an acute kidney failure…read moresituation. Shaking & kidney labs that were going up. I was terrified to leave him at a vet hospital . He's never even crated at home & has a very comfy life. My vet called to have him admitted to Bellevue Vet Hospital. When I got him there I didn't know if he was going to make it. From the minute I got there he (we) had excellent care. From there front desk to the best tech - Mackenzie!! All of the vets are top notch too. Worked with Dr. Phillips the most - but all are Knowledgeable & empathic . They also spent a ton of time with me. My dog is now home & I'm trying treatment here with the help of Bellevue Vet hospital. I'm not sure what will happen with my sweet boy - but I do know they saved his life. Between my vet & this amazing hospital . So grateful !!

my cat pixie had an emergency that she didn't recover from. everyone at VEG was incredible. they…read morewere so thorough, knowledgeable, kind, and compassionate. i wouldn't have gotten through that night without the support of their incredible team. thank you all so much for there for us on one of the worst nights.

I chose this VEG location because I'd previously had an exceptional experience at the Seattle…read morelocation. Based on that experience, I expected the same level of organization, communication, and care. Unfortunately, that wasn't my experience here. I visited twice within the same week with my dog and fully understood that the hospital was treating critical patients during both visits. Emergency hospitals must prioritize life-threatening cases, and I was patient with the wait because I know that's part of emergency medicine. My concerns began after we were seen. Throughout both visits, we interacted with so many different doctors and staff members that it became genuinely disorienting. I couldn't keep track of who was overseeing my dog's care because multiple people came in to ask questions, perform examinations, or discuss next steps. At one point, I was even given two different treatment recommendations by two different doctors during the same visit. As a client in an emergency situation, I shouldn't have to sort through conflicting recommendations. Those conversations should happen within the medical team before they're presented to the pet owner. I was also concerned by the condition of the hospital during our visit. Blood-soaked towels remained on the floor near the entrance for over two hours after a critical patient had been moved elsewhere in the hospital. Overflowing bins of wet, used towels were left against the wall during that same time. Seeing biohazardous materials left in common areas for that length of time raised concerns for me about sanitation and infection control. What stood out most to me was how different this experience felt compared to VEG Seattle. The Seattle location felt organized, well-coordinated, and adequately staffed. Even while treating emergency cases, communication was clear, responsibilities seemed well defined, and the overall experience inspired confidence. Everyone I interacted with was kind and courteous, and I sincerely appreciate the work emergency veterinary professionals do. My concerns are not about individual staff members, they're about the systems in place at this location. I hope leadership will look at what is working so well at the Seattle hospital and consider implementing those same practices here, because the difference in the client experience was significant.

No one visits a vet ER for fun but while my purpose in being at Pet Emergency Center was stressful,…read moremy experience there was outstanding. Every staff member I encountered was kind, friendly, patient, and helpful. One thoughtful woman went out of her way to bring a bowl of water for my dog (who was not the animal needing care but could not be left at home alone). The doctor who saw my injured cat was generous with his time, answered my questions thoroughly, and had a good sense of humor. Staff members did their best to make sure I did not miss my return ferry and even gave helpful advice on where to find a decent latte at the crack of dawn. When it came time to pay I was expecting a bill in the mid four digits- after all, this is ER care at 3am on a weekend- but the total was shockingly low! I even asked if they had forgotten to add in his bag of meds! The fact that affordable, quality emergency care like this exists is deeply heartening. Winston's eye is, knock on wood, healing well and the care he received was top notch. Thank you so much, PEC team, for helping to make sure my chunky tabby doesn't turn into a pirate.

DO NOT BRING YOUR PETS HERE!…read more If you care about your animals' health, find somewhere else... anywhere else. My young son and I drove an hour with two very sick kittens to get to Pet Emergency Center, and the entire experience was an absolute nightmare of incompetence and utter disregard for animal welfare. Upon arrival, the receptionist, Natalie, asked us to wait in the car, in the cold, so my kittens wouldn't expose other pets. That seemed reasonable at first, but we were left sitting in the car for 3 hours with zero updates, while watching multiple animals who arrived after us get taken right in. When I finally went back inside to ask for an update, Natalie moved us to an exam room, assuring us the vet would see us soon. Instead, we were left sitting in that room for another hour and a half. By this point, my kittens were severely ill and terrified, exhausted from a long car ride, stressed by the unfamiliar environment, and rattled by the constant sound of barking dogs. After waiting nearly 5 hours total without ever seeing the veterinarian, I had no choice but to leave just to get my sick, distressed animals out of that chaotic environment. At best, this is horrific time management and gross incompetence by Natalie and Dr. Graffie. At worst, it is a complete and intentional lack of respect for ill animals and their owners. Keeping a parent, a child, and two critically sick kittens waiting for nearly five hours without a single check-in shows an alarming lack of compassion. Save yourself the heartbreak and take your pets to a clinic that actually cares.