This is the absolute worst care my husband and I have ever received from a doctor's office. My husband was having a severe Crohn's flare so we decided to go to this office based on their reviews- but this office does not even deserve one star. We had such an awful experience with Granite Peaks that we ended up going to the University of Utah hospital for his treatment. When we told the doctors at the U about our experience with this office, they were in disbelief by the lack of professionalism and blatant disregard they have for their patients. So here is a list of everything that happened:
-We went in for an initial consult. At this point, we were very concerned about my husband's health because he had not been able to keep anything down (solids or liquids) for two weeks. We were told by Rachel the PA that "as long as he is not vomiting, he is totally fine." But the doctor's at the U said this is absolutely not true and he ended up being admitted for 6 days because he was so malnourished and in so much pain.
-Before beginning his colonoscopy with Dr. Schmidt, my husband asked him what they were going to do to control his pain and symptoms. The doctor SHRUGGED. No answer, no suggestions. He literally shrugged and didn't say a word.
-After the colonoscopy, Dr. Schmidt was extremely rushed and barely gave us the time of day. He hardly gave us any answers and seemed super impatient with us. We again asked what they were going to do for his pain and the doctor said the only thing he can do is get a preauthorization in to his insurance for an infusion of Remicade. My husband has been on a steroid to help control his flare so we asked if we could increase his dose to at least help until we hear back from insurance. The doctor said "there is no difference between taking 40 mg of Prednisone and 60 mg." And sent us away without answers.
-After his colonoscopy, we were told to call the after hours doctor if we were experiencing certain symptoms. He was experiencing these specific symptoms, so we called and called and called for an hour and a half and no one answered the phone. We ended up going to the ER and the doctor at the ER wanted to speak to the provider on call and so he called and waited for another 30 minutes and still couldn't get a hold of anyone.
-Monday morning comes around and my husband is STILL experiencing these symptoms so we call the office over and over again DURING business hours and they STILL are not answering the phone. So I drive down to the office and speak to them in person. Their excuse for not answering the phone was that they had switched phone systems so a lot of their patients weren't able to get a hold of them... What a terrible excuse for not answering the phone.
-I spoke to an MA regarding my husband's symptoms and she tells us that not only is 75% of my husband's colon is irritated with Colitis, but he also has ulcers. None of that was even mentioned to us after his colonoscopy! The doctor didn't even care enough to go over the entire diagnosis with us!
-We were then told (again) that there is nothing they can do for us except to wait to the preauthorization from insurance for his infusions. I told them there has to be something they can do and they said they would talk to the doctor and get back to me. A few hours later, Tatiana called back and said Dr. Schmidt said they can increase his dose of Prednisone from 40 mg to 60 mg. I was absolutely shocked. They had literally told us just a few days ago that this course of treatment was ineffective. The doctor was just trying to placate us instead of coming up with viable solutions. I was then told that a preauthorization was already sent and marked as urgent so we should hear back from the insurance soon.
-The very next day, we called the insurance to check on the status of the preauthorization, and to our disbelief, the preauthorization had never even been sent! They had blatantly lied to us!
Dr. Schmidt does not care about his patients, Rachel is not competent, and Tatiana is extremely unpleasant and unhelpful. Do not ever go here!! read more
