I rarely write negative reviews, but I was disappointed with my visit to the Kitchen Studio. I was…read morelooking to install new countertops in my kitchen and bathroom. The Kitchen Studio popped up in my google search as being a local dealer of the specific higher end material I wanted. Upon arrival, an employee told me "they don't do just countertops". Okay. That isn't clear on their website. Then she went on to tell me she can't think of anywhere in the area to refer me that "just does counters". First, of all, there are at least 10 countertop fabricators within a 10 mile radius of Glen Ellyn. Someone in the industry should know this. Second, I'm sure the Kitchen Studio has an in house fabricator or they subcontract it out to someone local (most likely) and thus, why on earth would you not give this person my business??? I have a fairly large kitchen and master vanity. My quotes from the other local fabricators, who do, in fact, exist, are coming in at $120/sq foot and up. I'm giving 2 stars instead of one because all their kitchens on houzz are truly lovely and I'm sure if you hire them they would design a beautiful kitchen.

We signed a retainer to remodel kitchen and small bath and powder room with the kitchen studio of…read moreGlen Ellen that clearly specified their design and project overseeing fees as % of material ( I had to buy everything from them except appliances) and their labor cost. However when cost estimates were developed for contract signing for the project implementation phase, her personal fees were 3 times of what they should have been per our retainer agreement. When I pointed out the retainer terms, instead of correcting, they sent me a new retainer document and told me their process has changed. The change is permanent and sometimes there is a little fallout like this. These were Susan's words in her email to me. I took them to court ( case#2019SR000483 in Dupage county) to get my money back which I did. Susan herself is talented and personable but her business partner and company co-owner's dealings are disappointing and ignorant of basic business ethics. Susan kept saying he handles all money and pricing aspects. I had to walk away! Update 1/10/2020: I stand by my comments and the fact that you completely disavowed the terms of retainer and when I pointed out the pricing terms that we agreed to In the retainer, you emailed me a new retainer document with all pricing terms removed from it. I would have never signed anything or paid you $7k based on that new retainer devoid of any specifics. This was an act of complete lack of integrity. If you are serious about building reputation, practicing integrity will help. Good luck

Nope! Nope! Nope! Don't do it! Overpriced for what you…read moreget. Parts that you need to put the cabinets together break easily. We had to go to ace to replace some of the hardware. The drawers don't completely close and everything is level. The materials are cheap. Really don't even consider this place. Customer service is slow and not focused on you. Just stay away!

I spoke with Heather the sales representative at the Bolingbrook location as well as the corporate…read moreoffice. They advised me to take the cabinets back to the store to reorder the correct ones after I had already paid the contractor to come out to install, now you're telling me I would have to wait another 4 weeks and have him come out and pay him again to install the correct cabinets... please go somewhere else for cabinetry, these people are untrained and unprofessional

Verlissa and her team at Kitchen & Bath Authority in Wheaton, IL have done an outstanding job…read morerenovating my master and guest bathrooms. They replaced the shower, vanity counter tops, and flooring. They installed new vanity lighting and painted the walls and woodwork. From design to implementation to final touch ups, this turn-key project was perfect! KBA took care of measuring, procuring, transporting, and installing the materials. This included a custom glass shower door that is absolutely beautiful! I highly recommend Verlissa and her team! Don't be confused! The negative reviews here are for a different company in a different state that is not related in any way to Kitchen & Bath Authority / KBA in Wheaton, IL.

Terrible company, the bathtub and plumbing I ordered was damaged upon delivery, and the second…read moredelivery is missing the plumbing parts. 7 weeks and I still don't have what I ordered. Now KBA is blocking communication and refusing to ship the parts. DON'T DO BUSINESS WITH THEM!

I'm really happy to have worked with Fusion Home…read more I recently purchased a new home and was looking to purchase a pantry that matched by existing cabinets. I was easily able to communicate with Marianna via email. She answered all of my questions, matched the cabinet perfectly, & even held the cabinet for a week and a half longer than planned when I was sick. I'm looking forward to working with them as I take on my projects in my new home!

Walked in and no one acknowledged me or my husband. It was a very odd customer service experience…read moreto say the least. There was 2 female employees right in front, but it was as if they purposely avoided making any eye contact. Not a single hello, even as we walked through the entire place and passed another female employee on the sales floor. Too bad... we were interested in a few items, but I'm a big advocate for providing incredible service and I did not want to make any purchases in a place that didn't make any friendly efforts. No surprise even upon walking out we didn't get a goodbye or even a stare because I watching to see if they were going to say anything to us and nothing.

Lynn Havlicek is amazing I have complete trust with her bison and care that my project will get the…read moreattention it needs and in the time promised

Ok, I didn't end up buying my vanity here because it was out of my budget...but the customer…read moreservice from Valerie was fantastic! I told her what I needed and she got back to me with options and pricing in less than 2 hours. She was kind, knowledgeable and very prompt!

We had a so-so experience working with Sterling on a new solid surface double vanity top for our…read morebathroom. The showroom offered an array of setups and samples to choose from, and we had a shorter turnaround on the completion and delivery of our top than anticipated. Things started heading south once we opened up the top and prepped it for install. Despite allowing the top to lay flat for a week to settle, it showed a significant bow on the underside of the middle of the top, a very noticeable warp that could be seen in the backsplash and along the front edge of the counter. We had it installed to see if allowing it to settle further would help, but nothing changed. We then spent several weeks going back and forth with Sterling (and their parent company Americraft) who insisted that the issue must be with the cabinet (which was level) or the wall (which was square). They agreed to make it right with a new top, but initially refused to help cover the install fee which originally cost us $800. Once we agreed they wouldn't have considered replacement without knowing we tried to install it in the first place, they said they would send someone out to install as well. Sterling outsources the manufacture of their tops to Carstin Kitchen & Bath in Arthur, IL and they clearly have an issue with their molds. Even the Americraft installers were taken aback by the noticeable bow in our original top and noticed a minor bowing in the second replacement top. In the end, we got a top that sits level and looks nice in our bathroom, but it was an unnecessarily exhaustive process to get there. I wouldn't recommend working with Sterling unless they commit to working with a different manufacturer.

Home Owners & Interior Designers Sterling Studio is Top Notch to bring your clients to and shop for…read moreKitchen, Bath, Basement cabinetry, flooring, countertops & hardware! They also do Excellent Residential Remodeling! The Staff is Friendly, Knowledgeable and Easy to Work with, all the way 5 Stars!!

While I have not personally used Liam Brex for a kitchen or bath remodel, their brick and mortar…read morespeaks for itself. I've been to this showroom space twice now for a couple different cooking classes -- once for a New Orleans dinner pairing with Chef Che and another time for an Irish Soda bread baking moms-night-out with Ask Aunt V. The front of the show room boasts a beautiful island, kitchen cabinets, and an oven range to die for. It's a great spot for mingling and enjoying examples of what Liam Brex has to offer. In the back is another kitchen set up with yet another gorgeous island, oven range, built in drawers, and surprise refrigerators. I loved the wine cellar cabinet and fridge space in the island! I have to say, it's pretty genius to utilize their space after hours for local events. Not only is it the perfect place for gathering , cooking, or baking, but a wonderful opportunity for Liam Brex to introduce their work. I've lived in Naperville most of my life and had no idea this was here despite them being founded back in 2007. I know down the line a kitchen and bath remodel will be in our future, so I will for sure be keeping this business in mind for guidance.

We worked with both Amy and Lisa on our kitchen. I have to start by saying they found the world's…read moregreatest contractor- Jack. thanks Jack you are awesome. It was a stunning transformation and they came up with ideas I would have never in a million years have thought of doing. I am a satisfied customer and have recommended them to several friends which is always a risk but I trusted their attention to the details and the results