This app is not ready for commercial use. It regularly would not remain connected to the email address assigned so that no email would come through, or it kept receiving the same email over and over showing up as new mail. This is with a standard gmail account! After 'working hard' to fix things, their tech team essentially gave up and said that's the way it is. I asked for a refund and they refused. STAY AWAY!! read more

Worst experience ever smh. I wish I never used them for my company business number. Now it's gonna be a hassle to remove number from LLC so I can get a better company ughhh read more

BUSINESS OWNERS BEWARE!!!!! They took my money and cancelled my account for no reason after only having the service for 2 DAYS!!!!. I asked to speak to a manager and number hung up on me. I tried to call back in and every time I pressed 1 it hung up on me. I had to call from my other phone number to get someone to answer. I will never use this service again! Thank God I didn't have this service longer I could have lost thousands of dollars! read more

Very little reason to use this service. Overpriced. Difficult to cancel.

I cancelled my account and requested a refund as they withdrew $464.78 from my account on June 25th, 2022. I called on that date and they confirmed a refund. Fast forward to July 02, 2022, and the rep had no record of a refund OR a cancelled account. He stated he would process the cancellation and refund and confirmed this would all be sent via email. No email came. Grasshopper owes me almost half a grand. Called twice and was told both times a refund would be issued. I am now going to file a chargeback against them in order to reclaim the money they very clearly stole. read more

I rarely write a review but this company is so bad I am compelled to share. It is almost impossible to get customer service to respond in chat or call, the voicemail and transfer calls get dropped or have static on the line. After them charging me monthly for a year, I gave up. THEN I tried to close my account and port out the number they assigned to me. They kept me stringing along for 2 months thus far, saying they could not tell me why my number could not port out. Stay far away from Grasshopper! read more

We ended up not needing the service, and when I tried to cancel it was a pain in the butt. The support pages are blank - there is literally nothing there. When I finally found a tiny cancel link on the account page, it led me to another blank page - at least until i scrolled down quite a ways. There, they told me to call customer service with all my information, and yet there is no phone number. There are no email contacts, no chat, no phone numbers, nothing.... no way to get in touch with them to cancel. Not even from the main page. Only a sales number that refused to help me. Even if I did need this service I would find another provider. They have wasted so much of my time today trying to cancel, and I may end up just having to cancel the credit card to stop the service. read more

Dropped calls....non-ending list of problems and bugs in their system, and support does NOTHING!

Buyer beware! I am not sure how this company is listed as a top VOIP phone service. Phone service is terrible, in 2 months using service, I could not connect to an incoming call. The user interface is terrible. You cannot update you voicemail in the app you must login to to website, which is clunky. This service may be great if you are a large company routing call different places, but is terrible if you are a small business owner adding a number to expand your business locations. Then, you cannot cancel unless you phone customer service. Customer service line was a dead tone with an error message. It took 2 days of emails to get someone to phone me to cancel my account. read more

Terrible, terrible, terrible service. Their customer service is the absolute pits. They don't respond to emails, they don't respond to Live Chats, they don't respond to tweets, and when you finally get in touch with someone, they tell you that your issue has been resolved when it hasn't. read more

Gotvmail.com is an elegant, feature rich, inexpensive web 2.0 business phone solution cruelly hobbled by reliability issues. Despite a fair amount searching I couldn't find an objective,detailed review of GVM and it sure needs one. So here you go, based on nearly a year of use and some focused testing (see below). The promise: Virtualized PBX. You pay GVM a small monthly fee (as little as $9.99 for 5 extensions) and all your business phone problems are over. No need to blow $5K on a PBX and programming, Callers reach a dial-by-name menu and think they are talking to a big-budget phone system. With a click of the mouse the system can be set to forward calls to wherever you are, or to any of a variety of mailboxes and/or interactive virtual extensions. Whether its five people in one office who love the flexibility of changing routing anytime; seven guys in different spare bedrooms (or states, or countries, for that matter) who want to sound like they are all in a single glass-and-chrome corporate headquarters; or one person who wants to sound big and established, GVM has you covered. At least theoretically. The good: The system is entirely web based and flexible. Want calls to your extension and also calls to the general Sales extension routed to your cell phone today? Want the calls to go to your cell every weekday between 8:00 and 10:00 AM, and to the office after that? No problem. Want the system to email your messages as MP3s and also page you so you can call in and get them over the phone? OK. Want your callers to hear jazz, rock, or a pitch for your services while they wait. GVM does that pretty easily, too. GVM offers 1-800 numbers and sophisticated options like Fax On Demand ("Dial 56 for marketing...No one is available now, but enter your fax number and we'll send you a catalog") and can randomly switch callers to a range of extensions (useful for example if you have a handful of salesmen and you want them to all get a crack at potential customers who entered the general Sales extension). See gotvmail.com for a full description. User support is knowledgeable, very available and friendly. The bad: Reliability is an issue. GVM promises "No Busy Signals/Unlimited Capacity." Unfortunately, they don't deliver. After complaints about trouble getting through, and GVM support telling me (very nicely) that everything worked great we reached into our software developer bag of tracks and did some rigorous testing. We found the system had kinda-sorta acceptable reliability when we subjected it to one or two simultaneous incoming phone calls, but didn't do so hot when we tested it under load, slamming it with six or more simultaneous calls. We placed a total of 230 test calls (its nice having a software testing lab handy). Calls under load: 140, failed 25, 18% failure Calls not under load: 90, failed 3, 3% failure Phone numbers are not transportable. If you have your own number and you forward that to GVM you can quit GVM anytime. But if you make the Gotvoicemail.com number your published business phone, your biz and GVM are pretty well married. The user interface is well done but can be a bit confusing. This can be an issue since you might miss a call routed wrongly. It's not a huge deal (the menus are well done considering the wealth of options they present), but if you don't think you could program a VCR this might not be the system for you. My advice: I think for most people the reliability issue forces a pass. If you are small, financially squeezed, don't think you'll get a huge amount of phone traffic and really want to look big, maybe. Otherwise I'd suggest either sucking it up and buying a PBX or just staying with an old fashioned phone and voicemail system. Its too bad, this system could have been much more. read more

Grasshopper - Gotvoicemail.com Logo - Telecommunications Near Me

WORST CUSTOMER SERVICE EVER! Stay away. They don't make it easy to cancel. You can't do so online and when you call the customer service reps are rude. I was basically told there were not enough agents to help me. I called two days in a row and am still waiting to get a call back. read more

I canceled this service in August 2017 and just found that they have still been charging my credit card every month $30. I called today and asked them to credit it back to me and they are saying that even though I emailed them asking to cancel my account, I did not reply with my PIN code and therefore they did not cancel it. I have an email showing that I did send them the PIN code and yet they still will not credit me. They can see that I did not log in to my account or use the service since August, and yet, they are refusing to credit me. VERY BAD CUSTOMER SERVICE. They make it hard to cancel the service when you are done. read more

If you are a small business owner looking for a provider who will make things simple for you so that you can focus on your business, don't use Grasshopper. We signed up two years ago, and their service has certainly changed. You can call anytime of the day and you will speak with an offshore team member. I'm all for offshore business models but such teams require proper training to effectively support english-speaking clients. Clearly, their team has not been trained to handle some pretty basic requests, and simply respond with robotic answers. It is clear that there is a language barrier. In addition, they have no mechanism for escalating calls to a US team member. This is ridiculous. They're an American company!!! Grasshopper is cutting major corners in their service. Our main greeting was changed, without our knowledge, to one recorded by an individual with a British accent ... we are a US company, so of course clients have asked WHY we have a British accent recording. I have called 5 times to request that this be fixed. Responses have been: -We will fix this within one week. NOT TRUE -We have fixed this issue. NOT TRUE. THEY CHANGED OUR RECORDING TO A DIFFERENT COMPANY'S RECORDING! -There is no supervisor who can speak with you at the moment. UNHEARD OF IN A CALL CENTER ENVIRONMENT. -We will fix the issue by tomorrow. NOT TRUE -All supervisors are in a meeting. I will have one of them call you today. NOT TRUE I will be switching our service ASAP. I come from a customer service background. Trust me, issues will come up, that's not a big deal. The big problem is that although this company is worth a lot financially, they are not investing in their customer service. read more

I was disappointed that when I moved my toll free service to another carrier, they continued charging me my monthly fee for a few months until I noticed and realized they wanted me to call and cancel the service on a number they were no longer forwarding for months. I can't imagine they don't know that the plug has been pulled, yet they continue charging away. Couldn't get a refund, even when I asked nicely. Won't be back. read more

Number attracted other services. Customer service has no idea what they are doing and very rude. Did not want to issue a refund to me and they charged me for something . Would not recommend doing business with them at all. read more

BEWARE! Within days of signing up the new card I used for payment had several attempts trying to hack funds. Called immediately and notified grasshopper of serious security breach that could've only come from them as it was a brand new card that had only been used once for grasshopper subscription. Person I spoke with assured me their security team was investigating and closed my account and erased my card info from system. COMPLETE LIE!!! A few days later another attempt was made on card. Called grasshopper and rep said no record of my call. Would not put a supervisor on phone n heard a baby in background. Think this rep was working at home which didn't make sense. Again this guy said account was closed and security team would contact me. A month later this damn company tried charging my card again!!! Violating my right and expressed 2x to CLOSE my account. 3 months later and no call or communication from their security and when I called they won't even talk to me because they say I'm not a customer. Bottom line this company is a scam! Filed complaints with govt. and being investigated for fraud. read more

This company is very unethical. They charge you "international overage" charges, for spam calls that originate outside the continental U.S. This nearly tripled my bill. I emailed customer service and they saw I never picked up the phone on those calls, so they said they would block them and sent me an email confirming those countries were blocked. The next month, I got charged again for those countries spam calls! Their customer service is nonexistent (notice how you can't find a support number?!?!) and it took days of waiting between responses and I still don't have questions answered! I've reported them to the FCC and will continue to work to get my money back from them. read more

Fraudulent charge to my credit card, Grasshopper.com unable to investigate about transaction. 7/6/2019

wow, really bad experience... they literally made it impossible to cancel the account. whatever you do, do not give them access to your credit card! read more

Expensive service with hidden fees if your transfer your number. I also cancelled my service and they did not prorate service and charged me for a full year even though I cancelled at 30 days. read more

Not customer service oriented at all. There are less expensive and better quality phone services.

Super unhappy with the lack of service I have received from Grasshopper. After fighting for almost three weeks to port my number to another carrier with the promise of a credit to my account, they continued to bill me for the next two months. When I contacted customer service I was told there was no cancellation on file, they have a "No Refund" policy. Customer service was literally laughing in the middle of trying to say he would not be able to credit my card the additional two months I was billed. As a small business owner I am appalled at the way this company who claims to be geared and designed for small businesses operates. If your customers are as unhappy as they seem to be based on what's on this page, you may want to re-examine your Mission Statement and business plan. read more

I paid for a year service with grasshopper and didn't use it much for about 6 months. I got a call from a client to book a job, an 808 number. I learned that I need "international calling" which requires a 500 deposit and pay by the minute. I canceled my account after my number was ported to my new carrier, and was told there is a no refund policy. What a joke. read more

Awful service and support. Our number did not work for over a month, despite 5 attempts made to fix our problems. Each time the issue would go "straight to the top of the engineering department". A generic email would then be sent a few days later asking if we were still experiencing problems. There is hardly anything more frustrating to me that to be told someone is working to fix a problem, when I am positive that nothing is being done at all. This company does not care about individual customer accounts. read more

Awful service. 80% of the calls drop before you can answer them. Make sure you only sign up on a month to month basis too, signed for a year thinking it was cheaper but they keep your money if you dont stay the full year. Had trash service for 3 months and lost 400$ because they say their policy is to just not renew your account, instead of canceling it and refunding whatever you didnt use. Would never recommend or use ever again. read more

I reviewed the specifics of my bill for the first time, and noticed that I am being billed an additional $10/month for an add-on ("Read Your Voicemail.") I did not request or agree to. This was a pre-selected default option on their original order form, one with a free trial that auto-billed after the first month. I requested a refund for this service that I did not request or agree to, and was only given non-response responses. I never requested the Read Your Voicemail service. I never signed up for Read Your Voicemail. I did not agree to to be billed for Read Your Voicemail after the free trial I did not request was over. This is a shady practice for a company that has just lost a $500/yr client because of this... Thank you. Ryan O Roy read more

Do not use this company - the company does not disclose all fees, auto renews with no email or reminder, will not refund money for yearly subscription after 30 days. Deceptive and does not show renewal date in your account anywhere. read more

During this Covid-19 many small businesses have to close. Unfortunately, Grasshopper phone company is NOT willing to refund any money for companies that have to close due to this situation. I would NOT recommend using such a company. read more

I cant make this up. I was on hold for 4 hours. Maybe im the idiot for staying on the phone for that long.

do not be scammed and sign up with this company!! they will shut you down within days with no explanation or warning! after i ported 10 of my numbers that i had for over 5 years to grasshopper they cancelled my account for no reason and holding my numbers hostage! they have done this to many people and causing small business to lose thousands of dollars! stay away from this company! i contacted the ftc and the fcc about this scam company they need to be shut down read more

As a business owner I'm offering this advice to other business owners that are considering this servcie....DONT SIGN UP. You will not be happy with the service and they will continue to bill the credit card even after numbers are ported out of their system and you cancel. Then they'll say its your fault for not cancelling and they will tell you that its Grasshopper company policy not to give refunds. Amazing how a company that is supposed to provide services to small business is actually out to scam them. Buyer beware...dont do it...there are other more reputable companies. Here's the email from 'BELLA S" Hello Joseph, We are very sorry but unfortunately, our company policy does not allow us to issue refunds, only credits. However, if you would like to reactivate and use the service until the end of your billing cycle please let us know. We would be happy to apply a credit to cover your next month of service if you are interested! If you need additional information you can contact us by simply replying to this email or calling Grasshopper Support 24/7 at 800-279-1455 x.2 Thanks for choosing Grasshopper! Regards, Bella S. read more

Pretty bad service. Barely got half the calls. Kept billing my card after I canceled the service and ported the line to another carrier. Am still in dispute with the company, but they won't allow any refunds. GO SOMEWHERE ELSE!!! read more

I've moved from RingCentral to GrassHopper for about 3 month ago... and now looking for something again. Good.. it's good, but I'm not sure that this service really care about business they have from us. My biggest concern that I have a lot of issue with GH.. with calls and voicemail, even redirection sometimes. Looks like support fast to tell me that they fix it, but ... hm... it doesn't looks like it's fixed. I wanted to save it, but now good to find something else (glad to know that there a lot of services like this) Good luck GrassHopper read more

Grasshopper is a phone systems made fro small businesses - to make there life easier. This is not true - well made if you have have hours to learn a system - time to go into each extension to mark the office closed. Even though the hours are set on the main setup screen. Then call to cancel a month in - but you can't if you want to keep your phone number. You have to have another company to port your phone number into.first, before you PORT - fine but will I still get my money back? I was told YES I WOULD. after finding another company I call back and say "OK the numbers should have been Ported out - Well they didn't see it on their end - So I was told to call back when they did. This process took 3 months - When I called back last week. I was told NO REFUND for the unused months - I have only used 4 of 12 months. They are lairs and their service STINKS! read more

Dealing with this company was the worst!!! They misrepresented their product and falsely advertised their service. After signing up with them and realizing this they refused to give me my money back. Then after canceling they continued to charge me. Looks like now i will have to change my credit card number so they can no longer continue to charge me. read more

I purchased this service today and spent all day trying to get it set up and working. Recorded the voice greetings both on the desktop and on my phone, and when I listened to them over the phone, they sounded so muffled, and of poor sound quality. Sounded great on the desktop, terrible on an actual phone. The website/app are not user friendly, and could definitely use a tutorial, as everything I did to set up was 100% trial and error. Also, I would record new greetings, save them, and they wouldn't activate. I submitted two work ticket requests and hours have gone by without a reply besides the autoreply. Lastly, I had someone test the number and it didn't even ring through to my phone. I called the customer service line to cancel my service (Same day), and I will say the representative was very helpful on the phone. He did try to talk me through some issues but frankly, at this point the issues were much more of a hassle than I wanted to risk going forward, so I did cancel service. He put me on hold for about 6 minutes and then came back with the order cancelled, and issued refund. That made me happy because I thought I was going to have to fight to get out of the contract or get my money back. So for that, they get kuddos. But as a service, I think they've doing a good job selling more than the quality of what is actually offered. I'll be looking into other options. I wish I had checked here first before wasting a day. read more

I went with Grasshopper for my start-up a year ago. The quality of the communication, time and service has gone downhill ever since. The quality of the sound when calling into Grasshopper is so bad that it is almost comical that they are a telecommunications company to help startups sound more professional. I am changing services ASAP. read more

I've had my 800 number for a year now and I've read all the disastrous reviews I was actually anticipating something to go wrong but after one year of use I haven't had one single issue. Call quality is perfect no issues with not receiving or making calls no billing issues, I mean not one single thing has gone wrong. So I'm happy to give them a very well deserved 5 stars! read more

They made up for their mistake by issuing us a credit for the down time. Not at all what we lost in business but a nice gesture.