Terrible customer service. Doesn't send half the notifications it's suppose to when customers call. App is garbage. They bill you for additional minutes even though you get "unlimited". read more

The only reason I am giving a one star rating is because there is nothing lower. I have spent so much of my time debating with their customer support people about their inappropriate behavior and treatment, as well as their incompetence, the only contribution I even want to further waste time giving is that the should be shut down as a business. As soon as we identify another service we will be cancelling our service with Grasshopper and instructing our alliances to do the same. read more

most stupid phone system I ever seen. support is horrible. nobody there to answer or get any help. We are using 54 number now but a half of them cannot receive SMS. No way to get phone calls to numbers itself unless you haven't transferred to a physical number. DO NOT BUY THIS SERVICE EVER!!!!!!! we wanted to move to another provider asap but we are stuck with a lot of numbers now. read more

This company needs to be investigated for fraud! I closed my account months ago and they continue charging me monthly fees. I called and complained and they said it's the customers responsibility to contact them to personally cancel account. Hmmm, if i have no numbers in my grasshopper account and no numbers to ported then obviously account closed! Shady practices! They refused to give refund! I would highly advise ANYONE from doing business with these crooks! read more

Really unhappy with this service. I have been using it for a couple months now, and I constantly have dropped calls, or calls that don't get connected properly. Every time I call support, they tell me that the issue was caused by a setting I had configured (but I never changed the setting, or didn't make sense to have it setup that way, etc.) so I feel like I never really get the actual cause of the issue. read more

Terrible service. Texts show up months later (if at all), calls are missed, customer service is difficult to connect to and useless once you do (reinstall app, didn't work, then we have to further suggestion). Features they claim to have are missing. It's horrible. They sure make it easy to sign up and pay, though. 30-day money back guarantee doesn't help when you don't realize right away that texts and calls - the foundational function of the service - aren't working right. read more

I decided to go with Gasshopper and purchased a vanity number for my startup. When I was ready to go live, I realized my vanity number was gone and instead I only had a local number. I was upset and called Grasshopper and was disconnected twice. (Don't worry, this story has a happy ending). I was about ready to just cancel my account online, when someone called me back and explained they were having phone issues (hence disconnecting twice). I told her about my situation and understood why I was upset. We we're able to fully remedy the issue and I couldn't be happier. Shows how much they care even for a little customer like me. Keep up the great work! read more

I purchased a vanity phone number for my business after being told there are no monthly fees, just a recurring yearly fee. I had asked multiple times before the purchase if there were any monthly fees and the sales person said there were not, each time. Grasshopper was charging me a $38.00 monthly fee and as a result I cancelled the number. Grasshopper refused to issue any refunds. read more

Just got off the phone with Kevin a supervisor and Glen a rep. I was told even though my Grasshopper service has NEVER worked I can only get credit from May 1st (original date that I called for help as I never recieved one call) to May 16th, the reason they both gave me was that was when I called to find out what was wrong and the ticket was opened, doesn't matter that it NEVER worked. When I called on May 1st and spoke to Carlos he acknowledged that it wasn't and never did work and he fixed the problem, Carlos offered me a month credit and I asked why I shouldn't get the entire time it wasn't working as a credit. And that's why I called today , Grasshopper is making me pay for their defective service even though they acknowledged it never worked, what a scam and terrible customer service. Nightmare, zero customer service. read more

Disastrous experience. Installation was not user friendly, required multiple conversations with tech support. It turned out that their text messaging was not working at the time when we signed up, despite the feature being listed. We experienced nothing but problems with the functionality of the product. Then, when we tried to cancel the service, we have been unable to get our phone number released by Grasshopper and back to our service. We are not receiving our voice mails or texts for the last two weeks. The only part of this that was easy was getting grasshopper to set-up the phone number in the first place; they were great getting the service changed from T-Mobile. But getting it back again has been impossible. Terrible experience and it is still a nightmare. read more

I was not able to open faxes. I called customer service for help. I spent 45 minutes on the phone following recommendations and lost half of the messages and faxes. I asked to speak to a manager who completely dismissed the problem. When I voiced my disappointment, he said that " need to watch my tone or he will disconnect the call." I asked to speak to his supervisor. He said he is the highest one available. read more

I am a business owner and was referred to this company for 800 services. Its been 3 months and this is not the company you want to work with. Service is horrible and line quality even worse. As soon as my line was set up and we started receiving daily calls from customers of another business this number used to belong to. I was getting 20 calls a day for the first week. Being billed for each of those calls and having to explain repeatedly to the caller that the business they were trying to reach had changed numbers. I was never refunded for those calls and Grasshoppers customer service never replied to my email requests to fix the issue. Their system set up software is not easy or functional to use or understand. Over priced! Make sure you remove the included voice to text feature they call a "free trial period" or you will automatically be billed an extra $10 per month. I didn't even ask for the service to be added and all of a sudden they started billing me for it because I didn't cancel?!?! I never asked for it, quite comical. I have found another company that is better priced and has a much easier platform. I suggest you look at another company before this one. read more

Bad customer service. I signed up our new start-up to get an 800 number for the website. They had to "review" our submission and would get back to me. In the meantime I ordered some business cards with the 800 number. Did not hear anything back so I called them. They said my information did not pass some idiotic requirement they had so I was refused the order. They said I could sign up again. They could not tell me why I was refused even when I said I would just be using the same info over again. Regardless, I went with Freedom Voice...their 800 number was cheaper and was up and running in a matter of seconds. read more

I've signed up for the service about 2 months ago, submitted my DEBIT card and was using it for about a month. The quality of the service is a garbage, but it's a different story. After a month of using I went to another service provider and signed up with them. The DEBIT card I put in grasshopper account was empty. I kept getting massages from the bank that they tried to charge the card with no success, since there was no money. The disabled the service for me, I was not going to use this card anymore anyway, didn't really have time to call them to cancel the service so I just forgot about it. Once again, it was a debit card, I kept getting massages from the bank that they tried charge the card but since there was no money, it was unsuccessful. The service was disabled. A couple of days ago I'm getting a call from the bank saying there is a negative balance on my DEBIT card. I'm checking the grasshopper account and see that it became active. I'm calling to grasshopper customer support and one guy tells me they tried to charge the card but there was no money and the last time the got the money was a month ago. When I asked him why is the service active he said they allow late payments without disconnecting the service. When I asked why it was not active the whole month and suddenly got activated, he didn't give me a straight answer. I'm calling the bank and bank tells me the charge was from crasshopper a couple of days ago. Somehow they charged an empty debit card to a negative balance, even though I thought it was impossible after numerous massages from the bank about an unsuccessful attempts. Calling grasshopper support again. and now Another guy tells me they really CHARGED it a couple of days ago. So the first one lied to me. I immediately canceled the service and asked for a refund but he said they will not do it. I still don't understand how they charged an empty debit card. they made 5-6 attempts during the month with no luck and now suddenly they charged it somehow. I didn't even receive a massage from the bank about a charge how I always do. I only got a call about a debt. read more

Terrible customer service at Grasshopper. 2 reps so far. Management tomorrow as I contact my CC provider to refuse payment. Ported over to Comcast and Grasshopper continued to bill me even though they assured me that I would not get further bills. Refused refund. They blame Comcast for not recommending that I call Grasshopper and cancel rather than explain to customers that they need to call after they port during customer service calls regarding porting over. I imagine thousands of people get charged because this isn't done even though they say that it happens once you port over. Bad business practice. I will never go through Grasshopper ever again! read more

Forget all the bad reviews you see here in Yelp. Based on my experience with Grasshopper for the past two months, I think most of the reviews are garbage. I'm a business owner with an engineering background in telephony and networking. And our company has thousands of 800# minutes plus local calls per months. So after I read the Yelp reviews, I was concerned about signing up with Grasshopper. I'm glad I signed up anyway, because their service has been great. With their iPhone and iMac computer apps, we can make and receive calls anywhere from any device in a way that is totally transparent to the customer. We also got a local # with Grasshopper, and we were able to set-up an auto-attendant answering system, and then forward calls based on customer selection. Our 800# is routed thru that system to a service to take orders. Another great Grasshopper feature is texting on the local phone # via the apps. We can now communicate with the customers via text from our main business number. Grasshopper has live technical support with agents answering calls. Excellent service! read more

Refused to refund fund money after I cancelled 6 months ago and continued to bill me..

Ugh. I'm fairly new to grasshopper and am having the worst time retrieving a fax sent to my number. I've been waiting 2 weeks and still nothing. I'm getting a serious run around and there's no sense of urgency in assisting me in the matter. This is ridiculous. I am regretting my decision to do business with these folks. And REALLY hate that I used their number on our business cards. #regrets read more

I've been using Google Voice (free) for 3 years but because it only allows one line per cell phone and I needed a new line for my new company, I searched for a new service and found Grasshopper. What a waste of my money and time. I signed up in May and have had nothing but issues. I called their customer service in June because a few people had told me there was no option to leave a vm when they called. The customer service rep said she fixed it. In July I was told the same thing by another potential client. After making a scene on their FB page, someone from Grasshopper called me that day and fixed the issue and refunded the $24/month I'd paid since May. It's now September and I'm realizing that I don't get notified when I miss a call nor when someone leaves me a voicemail! I have to check the app to see I missed a call and have a vm waiting for me. Oh, and I don't receive text messages either. Google Voice does all of this for me for FREE. I'm cancelling Grasshopper service and changing my number to Google Voice. read more

Absolutely horrible experience trying to port out the number. They are simply a reseller for Verizon. I guess they were trying to keep my fees, but it took over a month of daily phone calls and misinformation to get my number ported out. Ugh, just awful. read more

We opted to use Grasshopper for our business last year as a cost effective alternative. However, we quickly found that a better alternative was to use a service like Map Communications since they are also able to answer the phones for us when the office staff cannot grab the line. All of that would have been fine except when we cancelled Grasshopper back in October they didn't actually cancel our account or stop billing us. As a very busy business somehow it escaped notice that we were still being charged for this. That of course is on us and we are not mad that they kept charging us as they likely did not realize that they were no longer providing the service. However when we called them they absolutely did not care that they charged us for a service they could see from their records they did not provide because the number was ported to another carrier back in October. Shame on you Grasshopper. As our business continues to grow we might have switched back to you at some point and you would have made far more money from an even larger number of locations and firms in the long run. However, since you were greedy in this transaction we will not recommend you nor will we ever do business with you again. It pays to do the right thing even if your policy says the right thing is wrong. That is how we run our business and that is what we expect of the vendors we work with or anyone that we refer business to. Hopefully this will help another small business owner either to steer clear of this company or if you choose to use them please use a heavy does of BUYER BEWARE with them. read more

I started service with Grasshopper and January 2018 I wanted to get a phone line and or have a number so I can place on my business cards I was advised that I would receive a $75 credit even though my total did not come to $75 I was informed that the $75 would be spread out over 3 months which means I would not receive a bill until April 2018 however in February of 2018 not only did I receive a bill of $45.61 it included the monthly service charge plus a $10 when I call it in and spoke to a new representative I was advised that information was given to me was incorrect the representative advised me I could not get a refund even if the $10 I cancel my service a customer is not always right but there are things when one representative advises you and another representative gives you different information there should be a medium or compromise on billing this was not given by grasshopper I will never ever use the service again if you choose to use this service I suggest that not only if you speak to one representative that you call back and speak to another one to confirm information being given to you read more

I signed up with @grasshopper because I needed so much help as startup business trying to get customers. I was happy with the price and did marketing with my new grasshopper number in all my business cards, flyers, website, all social media channels, AND THEN, after a few months I was told by a customer by email that they had tried so many times to reach me by phone. I was told by @grasshopper that there was setting that needed adjusting and that things were fine now. I wanted to leave and to complain so bad. If you are a business owner, you understand me how hard we work and how much time, money, and effort we put trying to get new customers. This "setting adjustment" was awful for me as a new business owner but I decided to continue with @grasshopper because all my marketing, social media, invoices, website, print, car wrapping already had this @grasshopper number. Just over a month after and I just got another email from a customer that has tried many times to reach me for a job but I never answered back so they went somewhere else. I have not been getting any calls again. I don't know how many new customers I lost already and as a new business this almost killed my business. I don't care how much I need to spend in new car wrapping, new work for website, social media changes, new SEO profiles, new flyers and new business cards. I-NEED-TO-GET-AWAY-FROM-THIS-JUNK phone number and I might still be able to rescue my business and actually get phone calls from my customers. Where is the Zero stars option when you need it!! read more