Never saw the doctor! We arrived at 2:44 and appointment was 2:45. They took us back at 4:00 and we finally walked out at 4:30. All we had done was weight and temperature. SMH read more

I thought I updated after what happened but I guess not. Dr. Graves missed my son's Type 1 Diabetes diagnosis. I had brought him in a week and a half prior because he was sick and his urine test had ketones and protein and I asked for a blood test. ( Months prior he was at the ER for a UTI and the Dr. there had sent her notes about potential diabetes) she said "He doesn't look diabetic" and didn't test him. He was in DKA and nearly died. Please find another doctor. She needs to stop practicing medicine. read more

Horrible patient service!! Waited hour and a half to be called in and we arrived 15 mins early! Asked the receptionist 2x's how much longer and she kept saying "5 mins". We just walked out , no one noticed and or called me back. From the previous reviews this Pediatricians Group office sucks! Parents don't waste your time! Going back to Kaiser never had a problem there! read more

If i could give no stars, i would. Several things went wrong with my sons first and last visit here. First, the staff is horrible. Very unprofessional. I made my sons 2 and half year check up coming in as a new patient. We waited 3 months for this appointment. At the time I made my sons appointment, our insurance was approved and Dr. Gretchen is his new doctor... I was given no appointment reminder prior to this appointment. I called 5 times on Friday to confirm today's appointment and I got no answer all 5 times. Unprofessional. Today walking into my sons appointment I waited 45 minutes to be told our insurance is not accepted there... When i asked about our insurance being approved 3 months ago and only being able to get an appointment now, I asked what has changed? She couldn't give me answer. When I asked if they follow there patients files/insurance to be updated, she said no, they don't have time for that. Very Unprofessional. Instead of notifying me about not accepting my insurance, they waited to tell me the day of my sons appointment and after I had been waiting 45 minutes. Huge inconvenience. And as I was walking away with my son, the receptionist lady had the nerve to mumble under her breathe "So many fucking questions", like I wasn't going to ask her to repeat herself so I can hear her clearly.... Bottom line, this pediatrician office is so unprofessional. I would strongly recommend to take your child elsewhere... I cannot imagine what the doctor is like if the staff is this horrible. read more

I chose Dr, Graves as my pediatrician for one reason: she was my husband's pediatrician since he was 7 and he and his family have always been very happy with her level of care and detail to her patients. After seeing her on several occasions, I see why they feel that way. Pros: I love the time Dr. Graves spends with us and remembering small details about my little one. Her staff are very accommodating and do their best to make the appointment as smooth as can be. The office is clean. Cons: Dr. Graves can run behind schedule, so don't make another appointment so close to her's (learned that the hard way). This is the main reason why she has a 4 star review from me rather than 5. I'm also not a fan of the communal waiting room, which is shared by 3 other offices. It gets way to loud and can get stuffy. read more

***THIS REVIEW IS ONLY ABOUT THE STAFF/ANSWERING SERVICE FOR DR GRAVES..I HAVE NOTHING TO SAY ABOUT DR GRAVES, BECAUSE I NEVER HAD THE CHANCE TO MEET HER*** i recently moved to pittsburg, and the closest doctor to our new house was dr graves. my youngest child needed to get her immunizations done, and i called dr graves during business hours. the first time i called, somebody picked up the phone, but all i could hear was what sounded like the car radio. I called back again, and the lady who answered the phone took down my information and told me that i was going to get a call back to schedule an appt. about 3 days passed, and still no call back. I call again, and the lady i called told me just to wait for a phone call back. after 2 weeks, i just changed pediatricians. if dr graves by any chance reads her reviews, please get a new answering service.. read more

Dr Graves might be a great doctor but their scheduling is horrible. No matter what time of day we make the appointment for we are always left waiting a minimum of 45 minutes before being shown to an exam room. Then we are made to wait 15-30 more minutes before being seen by the doctor. If you value your time and have a schedule to keep then you are best to find a different doctor for your child. read more

First off Dr.. Graves staff are horrible. They are rude and inconsiderate. They never answer the phones and when they do they are rude and slam the phone down on hold.(I've been on hold for more than five minutes several times) for example. I will call if someone answers; they answer like they do not want to be there. then I get put in hold. Once the rep forgot I was on hold (I was on hold for almost 10 minutes). The rep picked up the phone and asked how she could help me. Then put me back on hold. Also Dr.Graves nor her staff return calls. Secondly be prepared to wait for a minimum of two hours before being seen. The doctor is nice not really helpful but nice. The staffing is horrible and poor service. Thirdly I knew my daughter had allergies I had to beg this doctor and show up twice showing proof my daughter was having an allergic reaction, before Dr. Graves would schedule a allergy test. Fourthly I never got a call from them regarding my daughter's allergy test (which was a positive test) After a week I called them. The medical assistant couldn't even find my daughter paper work. It took her almost 30 minutes to find it and I believe she read the results wrong. Why; because she sounded like she was unsure and did not know what she was reading. I'm am actively looking for a new pediatrician. I hope I find a good professional pediatrician soon. Also if I could I would select negative stars. Unfortunately, I had to give them one star so I could post these review. read more

I scheduled an appointment for my kids since her office is close to home. I actually scheduled two weeks in advance since this was the earliest opening she had. I arrived early to complete paperwork and waited an hour in the waiting room. I asked the receptionist how much longer, she said the doctor was running late and it shouldn't be too much longer. We were called in to the patient room where I waited another hour, and still no doctor. My kids had finally reached their limit and had no more patience, they were also hungry and it had been 2 hours since we had gotten there. I finally just walked out of the patient room and out of the doctor's office with no one even saying a word to me. After getting the kids in the car I gave the doctor's office a call on my way to take them to urgent care with East Bay Sutter Health. I told the receptionist it's unacceptable that I waited two hours for the doctor and my kids couldn't wait anymore. The receptionist apologized and that was the end of it. I'll just stick with Sutter Health. The office is dirty and unorganized I will never go back. There's no appointment reminder courtesy calls at this office either. read more

I've have three children; one of which has special needs. Unfortunately, my two youngest children has Asthma, allergies and suffer from frequent Upper Respiratory Infections. Dr. Graves has been their pediatrician for the past two years. Although, she has a great bed side manner, she has terrible follow through. When my children are seen in the ER, I have to contact her for follow-up appointments. She rarely returns my call. The office staff is also very friendly, but it is almost impossible to schedule an appointment. When I call for a same day appointment, I'm referred to the ER department. In the past week, I've contacted the office twice, with no return call. One of my children had a staph infection. I took him to the ER on Monday, and it had to be drained. The ER doctor recommended that my son be seen by his pediatrician within two days in case he needs an antibiotic. I was able to reach the office staff this morning, and I explained the situation. I also informed the reception that my son developed two more abscesses and needs a prescription today. She stated she understood and would have Dr. Graves contact me before noon. I assumed she would get back with me because last week my other son was ill, and I did not receive a return call. I was in hopes she would try to redeem herself. When I didn't hear back from her, I contacted Walgreen Pharmacy to verify whether or not a prescription was written for him. I wanted to give Dr. Graves the benefit of the doubt, and thought maybe she was just too busy to call back, but at least wrote the prescription. No prescriptions, and no return phone call. Now I will have to take my son back to the ER for another four hour visit just to get an antibiotic. I would not recommend this practice to anyone. You will not be able to schedule a same day appointment, and you will not hear back from the doctor. I understand that most doctors offices are extremely busy. However, we as parents and patients, depend on our doctors to work with us with regards to our health and our children's health. I'm not trying to be negative. I simply want to express my frustration and speak the truth. read more

SHE NEEDS NEW STAFF ASAP!!! They are very unprofessional, provide no apologies for their F#!K up and refuse to try and assist to the patients needs. Dr. Graves used to be so good when it came to calling me back after hours about my son's asthma. She would call me back and send a prescription to the pharmacy. As of late she has not returned my calls about his coughing and getting a new prescription for albuterol. Even more messed up about this situation I missed my kids physical back in December so I rescheduled for March 6th. I started training in a new position on February 6th so I called to reschedule because I didn't want to take the kids out of school or take any time off during training. I'm not sure who I spoke with but I wrote on my post it that the physical had been reschedule for today April 4th at 2:30pm. When calling to confirm the time of the appointment last week the lady on the phone had no idea about them having an appointment today meanwhile I took a half day off work so that I can bring them in for their physical today. Meanwhile she tells me she is going to run this by Dr Graves and yet I still have received any call. Even when leaving numerous messages about my son's asthma no return call. Yet the lady last week said that I'm the only person this is happening to. Ummm from the reviews on yelp no I'm not the only person this is happening to. Then to top it off when asked what the appointment info said for their March 6th appointment she says it just shows that they missed their appointment well what incompetent idiot kept them scheduled for that who supposedly rescheduled me for today!! No reminder calls about the appointment where someone could have told the idiot that the appointment was suppose to had been rescheduled. I am BEYOND disappointed in this type of medical service. If you don't like your job quit and go play in traffic it's really messed duo when you have a child with asthma and no return call about anything whatsoever!!! But to mess up an appointment as well believe you me Dr Graves will be either retiring early or her staff will be in the unemployment line because this will spread!!! read more

I have 16 year old boy girl twins and Dr Graves has been their pediatrician since we moved back to California when they were 5. I have been very lucky in the fact that my children are fairly healthy but they were born premature so you never know what can develop in later years. Dr Graves has always gone above and beyond to explain any vaccinations, procedures, general health questions that I have had, regarding my children. I have contacted her staff regarding prescriptions,paperwork I've needed,sports physicals, even physical therapy referrals and I've never had an issue. Sometime the wait is a bit long but if she is giving her other patients the time she is giving me I'm willing to wait a bit. I never leave her office feeling confused or unsure of what the plan is to ensure my children are healthy and happy. My children are old enough now that I figured they might be embarrassed to talk to any doctor about certain things but they always tell me that she makes them feel comfortable to talk about anything and that is hard to find. I think there are many factors that should go into picking a pediatrician these doctors are dealing with our children and you have to trust that your being kept informed and you are a part of your child's medical decisions that being said everyone is different and have different personalities so this doctor might not be right for everyone but I can say for me and my children she has been a blessing and my children are happy and healthy. Thanks Dr Graves. read more