I had a leak in my basement and knew I needed some pipes replaced. I knew it was going to be an involved project yet needed to be done to prevent further issues. I also needed a few faucets changed out. I knew it was going to cost $$$ but wanted to make sure I had quality work done without getting ripped off. I followed the recommendations of a few people and had olde towne plumbing replace pipes in my basement, install some shut off valves, and replace two bathroom faucets. I am SO HAPPY I went with them. I felt the price, professionalism and quality of the work was well worth the price they quoted/charged me. There were no surprises or upcharging and everything was discussed beforehand. If I ever need plumbing work, I will not hesitate to go with olde towne plumbing. Thank you Olde Towne plumbing!!! read more

Did not respond to numerous phone calls and emails seeking to have hardware they sold and installed fixed. Did not respond to BBB complaint

I called my standby plumbers (Olde Towne Plumbing Ypsilanti) they were really busy today and recommended Michigan Power Rodding. I am very thankful for their recommendation. I called, she was very polite (apologies her name escapes me). We scheduled a visit, same day between 12-3. About 12 I had a knock on the door and it was Mark from MPR. Mark came in assessed the situation, quoted a price and got to work. He also took extra care in our crowded basement. Mark had to do some extra work to fix the issue and somewhat unexpectedly he stuck with the quoted price. When the drain was flowing nicely, he cleaned up the areas and prepared the bill. I feel the price was very reasonable and the service exceptional. Thank you Michigan Power Rodding and Olde Towne Plumbing for your outstanding care and quality of service. Hopefully you won't hear from me for a long time. Mike read more

This company is small enough to offer personalized service and large enough to be able to serve within a reasonable length of time. I recently had a small repair completed that required a permit and coordination with the city for shutting off the water. They handled everything and were in and out in no time. read more

We have used their service twice already. Easy to schedule and responsive (they were able to move up our initial appt). good service. very reliable. We will definitely call back for any future plumbing needs. read more

Since we moved into our house, Olde Towne has performed a pre-purchase sewer line inspection, three small projects and also made a troubleshooting trip for a low water pressure problem. Their plumbers are experts at their work, friendly people and punctual. Do be aware, their office keeps 'regular' business hours, so not the first call for an after-hours or weekend emergency. But - if you have time to book an appointment, Olde Towne should be at the top of your list. read more

It's so hard to find a good, reliable plumber who actually comes out to fix something when they say they are, but this company is definitely trustworthy and keeps their word!!! I had a part that had to be replaced with the garbage disposal and they were able to come out quickly and handle it! ALSO they did a good job of taking precautions like wearing a mask which was reassuring. read more

Had an irrigation meter installed. Keep in mind, the city comes out and puts the meter in, Old Towne put in a T from the main line to the irrigation system and the connectors for the irrigation meter in that run. Irrigation system already there about 2 feet away, just need a connection for the new meter. The charge was $750! 4 hours to install. The plumber had to take a trip to get supplies despite having a picture of the install sent to them 3 days prior to installation. Burned a hole in the vapor barrier in the basement wall insulation. And to top it off, it leaked in under 8 hrs. Quality of work - Poor Speed of work - Poor Value for price - Poor Preparedness - Poor Save yourself that sinking feeling that you have been had, and find someone else. read more

Olde Towne Plumbing has replaced a basement sink and outside faucet for us. Their work is quality and their prices are reasonable. They are friendly and come out when they say they will be there. read more

It's not often that we need to call a plumber, but the two times we have. We have called Olde Towne Plumbing. In our last call to Olde Towne, Andrew was the gentleman that came out. He did a great job fixing a leaking toilet tank that had rusted bolts that needed to be cut out. This was something I would not have been able to do myself. Thanks Olde Towne! read more

I just had probably the best experience I have ever had with a service provider and I thought they went so above and beyond that I would write this review. Dan, the owner, really showed to me that he gives a rip and he takes great pride in his work. When he came over to give me quotes on some projects I needed done he was honest and in some cases he even told me how to do it myself. I decided to have them out for a toilet install that did not exactly go as planned to no fault of theirs. Dan and the installer came back later in the day to diagnose and fix the problem at an incredibly reasonable price for 1.5 hrs worth of work. They went above and beyond, they were knowledgable, they are honest and they care. You can't ask for much more from a service provider. I highly recommend them. read more

Had an issue with my plumbing several weeks after the repair. They came out today and fixed it gratis. Very responsive and professional.

They were highly recommended to me by several people, as was another local plumber. I tried the other one first, who's secretary took my info who was then supposed to call the actual plumber who'd then call me. I never got a call back. Olde Towne scheduled an appointment with me right over the phone, they called ahead, showed up on time, and finished fast. I asked, since they were there, if they could look at some other plumbing issues I had that weren't originally part of the call, and they did. They also found another issue with the original problem toilet and took care of that as well. Definitely not a scam since I knew the toilet had some other problems. So the one toilet doesn't sound like a banshee, and the other isn't leading through the floor. I'd say that's a win. Probably a little pricey, but considering I had a plumber charge me $90 once to put some caulk on a drain, I'm very satisfied with the price! read more

When my do-it-myself plumbing job went horribly wrong, I called Olde Town and they were able to arrive within minutes to save my day! They fixed what I could not. I greatly appreciate the excellent and prompt service. My go-to plumber forever and ever. read more

Competent plumber with somewhat misleading billing practices. When I first called, they said they charged $130 plus trip charge. But they arrived with two people, one of whom seemed to be a trainee. When I got the bill, it wasn't itemized and seemed high, which after many questions and a request for an itemized bill led to the realization that they were billing half time for a more junior plumber. So, the real cost was about $195 per hour plus trip charge. This could be a good deal if your job requires four hands but probably not if it's a one person job and the second person is mainly just watching and learning. Also, if you politely question their billing practices, the person who answers the phone get very testy and tell you to go find another plumber. So, I guess they have plenty of work, which probably means most people are satisfied with the job they do. Personally, I like transparency and communication so I found they experience a little upsetting. read more

I had a toilet shutoff valve start leaking over the weekend. I called a couple of different places based on reviews here, and Olde Towne was the first to answer in person. By the time anyone else had even called me back, they already had someone on their way over. Kim was courteous, knowledgeable, and fast. Within three minutes he had found the indoor whole house shutoff valve that previous plumbers had told me didn't exist (everyone else has had to shut it off from the street). The whole thing was done in under an hour, including finding and fixing a secondary issue that wasn't visible until after the valve had been fixed. I will gladly call them again. read more

I called two competitors that have been very good in the past but neither was very responsive. I waited over an hour for a callback from one (one week wait for service) and the other left me on hold forever. I then called Olde Towne and got Jeannie on the phone immediately and was astounded when she offered me a service appointment less than 24 hours later. My appointment was for 10:00-12:00 AM the next morning and the technician was there promptly at 10:00, another surprise. He did a very good job and was pleasant and responsive to my concerns. Overall it was a great experience. read more

Gary did a terrific job. Efficient, competent. I'm perfectly satisfied with all aspects of his repairs. N. Caplan Ann Arbor read more

Wonderful company, wonderful service, about as good as it gets. From calling the office to dealing with the professionals to come to the house, it's all easy, efficient, honest, and accurate. Thanks for serving the community, Olde Towne Plumbing! read more

I needed a plumber to solve a couple of problems,. (toilet flange due to new flooring and an air hammer problem) and Olde Towne Plumbing was highly recommended. BUT,... they are apparently too busy for new customers as 3 phone messages across 2.5 weeks went unreturned. I did not expect this from a business so highly recommended. read more

These guys are the best in the biz, hands down! I will continue to recommend and use them, as they are reasonable in price and absolutely reliable. read more

The company never showed up for a scheduled quote appointment at our new home. I arrived at the property by 9 (our appointment time) and waited for 30 minutes. When I got back to my rental home, I had a message left at 9:15 saying they were on their way, but if no one answers the phone, they weren't going to come at all. Of course, I wasn't able to answer that call since I was waiting in the driveway at the scheduled location. Not to mention the fact that the 9:15 call was already late. The office staff was difficult to reschedule with, as they refuse to make afternoon appointments, even to accommodate their mistake from not showing up in the morning. We'll be hiring someone else for the work who shows up for scheduled appointments. read more

My wife called this so called company and she learned what I learned a few years ago...they are unprofessional, unprepared and lazy. AND my son saw them smoking from a suspicious device in their truck on our property right before they abandoned the job...Glad of it too as their replacement did the same job for 300 less and installed a Bradford no problem read more

I wish I could give more than Five Stars for this company!!! After five days without hot water (partly due to the weekend, not hot water is not a major emergency and never hearing back from another), I called first thing in the morning. Explained the problem--tank replacement. The lady was extremely friendly and helpful. She said they with have someone out no later then early afternoon, explained the pricing (was spot on the mark), permitting, and possible flue upgrade to meet current code with the additional cost involved. About an hour later, got a call, told someone cancelled and they would be right over!! The young man arrived, with a new tank and immediately went to work. In less than two hours had, drained the old tank, brought in the new one, did the code upgraded needed, installed the new tank, filled it, took the old one with him and was finished. He explained the various warranties on parts and labor. He accepted the coupon in the phone book for a small discount. I wrote a check (ouch!) and all is better now. It did cost a bit more than what I wanted to pay but considering all, no problems. I would have preferred to pay with my credit card, but they don't accept. The extremely quick service for the job; I have no complaints at all. Any future plumbing needs, I will be calling Old Towne Plumbing. They are a locally owned company. Thank you very much. :) read more

Very unimpressive! Although they had been recommended to me, they started off wrong by never showing up for the first appointment. When I called back, they seemed to recognize their error (although not apologizing) by sending someone over right away. He was extremely pleasant and quick, but after he left we found that the leaking tub faucet he had "fixed" no longer had hot water (which it did before he came). We had to call back and they ended up charging us for another visit. Definitely try someone else first. read more

Excellent! Quick, thorough, honest, and polite! Did a lot of extra stuff that I kind of added on after he got here, and was extremely gracious about it. I will use them again. read more