I went in on my lunch break for simply an oil change. It took around 30 minutes, which I expected…read morewhat I didn't expect was all the nasty oil they left all over the engine bay on my front two fenders and on my grill there's oil residue everywhere I even watched one of the technicians try to wipe it away with an oily rag. Hoping I wouldn't notice this is ridiculous.

THEY BROKE MY CAR AND REFUSE TO FIX IT!…read more +Do not expect any customer service. Kevin Frith, the sevice center manager, is only concerned about himself and his bottom line. If I could put a zero star review, I would do so. I drove in to a bay seeking a basic oil change. I am a single mom with three kids in my car. He then tried to sell me on brakes from a sister company and claimed he was required by the center to read to me - so be ready for having to listen to services your car "needs" on top of an oi change. Fifteen minutes after we drove in for the supposed 10 minute oil change, they supposedly started my actual oil change. The technician came to my window @ 5 minutes after starting and told me he hit a radiator tube with his elbow and radiator fluid went everywhere. He told me my car was not driveable; the best he could do was put it in neutral and push it into the parking lot but I would have to get it towed on my dime. I also had to figure out how I, as a single mom, was getting myself and three children home. I had it towed to the shop and they determined the radiator hose needed to be replaced - $3800. Despite it driving in perfectly fine, no warning lights and no concern raised by their own Valvoline tech, Mr. Kirth and Valvoline are refusing to pay a dime to fix the car that was driving when it pulled into their bay. Their claim - there was radiator fluid that showed it would eventually need to be replaced at some point in the future, though how they could tell when the tech told me he spilled radiator fluid all over is hard to understand. I drove in with a perfectly working car but because some unknown day in the future - weeks, months, year(s) who knows -it would need replacing, they were responsible for none of it. It was clear from the time I was stranded there that Valvoline was going to do anything possible to deny any responsibility despite the tech admitting he accidently hit the tube with his elbow and spewed radiator fluid everywhere. They let Mr. Kirth make the determination rather than someone above him and all he clearly cares about is his bottom line, not doing what is right. This service center is NOT about the customer. This service center is NOT about doing what is right. This service company only cares about itself and clearly Valvoline is no different since he purportedly is speaking for the company. The "customer service" rep listening in refused to give me his name. UNLESS YOU WANT VALVOLINE TO BREAK YOUR CAR AND LEAVE YOU STRANDED - DO NOT USE THIS SERVICE CENTER. DO NOT USE ANY VALVOLINE AS THE CORPORATE CULTURE CLEARLY FLOWS TO ITS MANAGERS. Perhaps someone who belives in customer service will review and step up and take responsibility but I doubt it. The way they handled this was dispicable. They did not even care they left a single mom of three stranded at a service center!!! In the meantime, I will continue to fight this and will provide further reviews focused on their puported corporate "customer service" as well as that of the local service center and Mr. Kirth. Short Review: RUN AWAY AS QUICK AS YOU POSSIBLY CAN.

Took my car in today for a minor repair. Juan took care of it immediately even though I didn't have…read moreappointment. He was very professional, very kind. I will definitely go back. Mary Harris

I have been a big fan at Christian Brothers in WOODSTOCK since they opened. I find the staff to be…read moreextremely helpful. I also find them to be honest.

I was up in Woodstock for a high school lacrosse game and arrived early thanks to the toll…read moreexpressway. I found this Express Oil Change after missing my turn for a Starbucks. I pulled up, was quickly greeted and was directed to drive into a bay. Gabe walked me through all their standard checks and the cashier rang me out efficiently, wonderfully easy!

Came back today after I had had a VERY bad experience quite a while back. I was happy to find out…read morethat the reason for the horrible visit has been fixed. I was given the same customer care I had become appreciative of receiving for years. They have my business back 100%

Professional and friendly staff. I'll let you know upfront how much it's gonna cost you, no hidden…read morefees. Very nice waiting area.They communicate via text keeping you updated on what they are doing along with pictures and videos. I would highly recommend.

They did a great job on our 31-year-old Camper Van! Our radiator bypass hose needed replaced, it…read morehad left a large green antifreeze puddle under my van, and they installed a new bypass. An electrical issue developed from all the antifreeze that blew around inside the engine from the leaking bypass hose, but they went the extra mile and fixed that too!! Also, they were very friendly, and professional!! I would highly recommend them!!!

This was the only one of two places open the Sunday before Christmas when I had a nail in my tire…read more David checked me in and was more than helpful. They were able to patch my tire for less than $25! Had I needed a new tire, their prices were about the same as Tires Plus. I was about go there when I saw that Pep Boys had no reviews on Yelp whereas Tires Plus was well rated, but I'm glad I went to Pep Boys. They have a free coffee machine (that uses Keurig cups in case you have a repair that takes longer and want to bring your own), a very clean waiting room (four big, comfortable chairs around a coffee table and three stools against a counter with outlets for your laptops and even USB ports for charging!), a window for you to view them working on your car, and a separate (and clean) men and women's restroom. The only downside is that you can't take a left out of the parking lot but, honestly, I'm just happy to be driving again! Ask for David. Nice guy. Oh, and there's a Zaxby's across the street and a traffic light with a crosswalk to get there in case you have to wait longer.

I came to Pep Boys for an alignment on my 1992 Ford Ranger. They informed me they could only adjust…read morethe toe unless I installed aftermarket camber/caster sleeves first. That means they were only able to perform part of the alignment. My issue was being charged the full $140 alignment price for limited work. I asked if there was any reduced rate since only toe could be adjusted, but was told the price is flat rate and could not be changed. The employees were polite, so this review is not about customer service. My problem is paying full alignment price for partial service. In situations like this, I'd rather go to a local independent shop that is more flexible and experienced with older vehicles. I won't be returning, and I'd recommend asking exactly what can be adjusted before agreeing to the service.

I needed rear brake pads done on my BMW and called around to get quotes and this place with its…read moregreat reviews and low prices won the job. The actual experience matched the reviews. I was able to schedule online and bring it in a few days later. They were waiting for me and had the parts already ordered. The interior of the shop was clean and welcoming, with a work desk and fridge of complimentary drinks. There was also a couch and some regular chairs. The phone chargers were a nice touch as well. My car was ready a bit after they promised later in the day and I picked up with no issues. They are super friendly and you will get a great price.

Have been going to Alex Auto for a while now - they are so respectful, kind, and honest. I've had…read morebig and small repairs done here with no issues. I have referred several people to this business due to the quality of work and fair prices. I never feel like they are selling/up-charging. They are very communicative throughout the entire process. I trust Alex and his employees more than anyone else in the area to work on my car!

Driving down the road in a freezing cold weather and my tires started to act up luckily there was…read moretire plus off the road and Garrett was there to fix my tires so I can make it home! Thanks, Tire Plus and thanks to Gerrett

Any type of business, and Tires Plus in particular, is only as good as its employees in direct…read moreservice to its customers. Ian Guzman, who services cars here, has consistently demonstrated the attitude, personality, and stellar quality service that is now uncommon everywhere. I have been a frequent customer at this company from the first time I took my S550 Mercedes Benz here, and Ian worked on it. That frequency has also extended to my S430, and I take both there only when Ian is available to do whatever work is needed on them. I highly recommend anyone to Ian Guzman, or to whomever he may train and recommends, as he possesses the qualities needed at all levels of service and leadership.