10/10 experience! Michael and his team are absolute pros. I was impressed that they not only…read moreattended to me quickly but made sure every single person who pulled up was greeted right away. They even continued to take customers after their closing time just to make sure everyone was taken care of. During the oil change, they performed a full courtesy check while I waited in the car, showed me my air filter, and explained the oil options without being pushy, and helped me decide the best option for me and my car. They checked my tire pressure (even gave me new caps for the air valves that I've been missing forever!) and topped off my fluids. It's a 'well-oiled machine' here--pun intended! I'll definitely be back for my next service.

Exceptional Service -- Business Earned for Life…read more 5 Star Experience - must read! We brought our 2021 Kia Telluride to Strickland Brothers for a routine oil change. Some time after, I noticed a small oil drip. At that point, it was never even fully determined whether it was something they did or simply a failed seal on our end -- and honestly, it was probably a part failure. What happened next is what truly sets this company apart. Michael, the owner, personally called me and handled the situation with professionalism and integrity. Because the line wasn't entirely clear on whether the issue was a failed part or something related to the service, he took ownership of making it right. His focus was on standing behind the work, doing right by the customer, and building a long-term relationship -- not pointing fingers. They went way above and beyond. Kia is notorious for requiring OEM parts (aftermarket just won't work properly), so they had to track down a specific part. Michael and his team called multiple Kia dealerships, pulled strings, and somehow managed to get the part the same day, even though we were originally told it could take several days. That alone was impressive. They repaired the vehicle immediately -- and the next morning, Michael and his father personally delivered the car to my house. His father has over 40 years of experience working on vehicles and plays an active role in overseeing the work, which really shows. The two of them together are an impressive team. In conversation, I mentioned to Michael that part of my work involves helping businesses think through customer experience, and we talked about what it looks like to truly take care of people. The hardest time to do that is when it costs the business owner money. This repair did cost him money -- and he still did the right thing without hesitation. I've already referred many people to Strickland Brothers in the past because of consistently good service -- but this experience was different. I can confidently say I will never get my oil changed anywhere else, and I will be using Strickland Brothers for any automotive service they offer. I'll continue referring people without hesitation. This is only the second time in my entire life I've said this about a business: They've earned my business for life.

I went in on my lunch break for simply an oil change. It took around 30 minutes, which I expected…read morewhat I didn't expect was all the nasty oil they left all over the engine bay on my front two fenders and on my grill there's oil residue everywhere I even watched one of the technicians try to wipe it away with an oily rag. Hoping I wouldn't notice this is ridiculous.

THEY BROKE MY CAR AND REFUSE TO FIX IT!…read more +Do not expect any customer service. Kevin Frith, the sevice center manager, is only concerned about himself and his bottom line. If I could put a zero star review, I would do so. I drove in to a bay seeking a basic oil change. I am a single mom with three kids in my car. He then tried to sell me on brakes from a sister company and claimed he was required by the center to read to me - so be ready for having to listen to services your car "needs" on top of an oi change. Fifteen minutes after we drove in for the supposed 10 minute oil change, they supposedly started my actual oil change. The technician came to my window @ 5 minutes after starting and told me he hit a radiator tube with his elbow and radiator fluid went everywhere. He told me my car was not driveable; the best he could do was put it in neutral and push it into the parking lot but I would have to get it towed on my dime. I also had to figure out how I, as a single mom, was getting myself and three children home. I had it towed to the shop and they determined the radiator hose needed to be replaced - $3800. Despite it driving in perfectly fine, no warning lights and no concern raised by their own Valvoline tech, Mr. Kirth and Valvoline are refusing to pay a dime to fix the car that was driving when it pulled into their bay. Their claim - there was radiator fluid that showed it would eventually need to be replaced at some point in the future, though how they could tell when the tech told me he spilled radiator fluid all over is hard to understand. I drove in with a perfectly working car but because some unknown day in the future - weeks, months, year(s) who knows -it would need replacing, they were responsible for none of it. It was clear from the time I was stranded there that Valvoline was going to do anything possible to deny any responsibility despite the tech admitting he accidently hit the tube with his elbow and spewed radiator fluid everywhere. They let Mr. Kirth make the determination rather than someone above him and all he clearly cares about is his bottom line, not doing what is right. This service center is NOT about the customer. This service center is NOT about doing what is right. This service company only cares about itself and clearly Valvoline is no different since he purportedly is speaking for the company. The "customer service" rep listening in refused to give me his name. UNLESS YOU WANT VALVOLINE TO BREAK YOUR CAR AND LEAVE YOU STRANDED - DO NOT USE THIS SERVICE CENTER. DO NOT USE ANY VALVOLINE AS THE CORPORATE CULTURE CLEARLY FLOWS TO ITS MANAGERS. Perhaps someone who belives in customer service will review and step up and take responsibility but I doubt it. The way they handled this was dispicable. They did not even care they left a single mom of three stranded at a service center!!! In the meantime, I will continue to fight this and will provide further reviews focused on their puported corporate "customer service" as well as that of the local service center and Mr. Kirth. Short Review: RUN AWAY AS QUICK AS YOU POSSIBLY CAN.

George (owner) and all of his staff are the most friendly and knowledgeable auto repair shop in the…read morearea! Every part of the CB experience is first class: complimentary shuttle service, clean and updated waiting area with snacks and beverages, text updates throughout the repair process, and genuine care and courteous service every step of the way. They took care of an overheating issue with my 2011 Ford Expedition with very little out of pocket. When it came time to get a car for our 16 year old, CB Woodstock was the only place I trusted to make sure we were putting him into something safe that wasn't going to be a money pit. No matter what make/model vehicle you are driving, they probably have a master technician on staff that can take care of it (Audi/Porche, Japanese, high performance American, etc). If you are looking for a Chick-fil-A experience on your next auto repair, look no further than Christian Brothers Wodstock!

I took my car here February 2025 because the noises I was hearing I was concerned my brakes were…read morebad. When I took it in they said everything is perfectly fine with the brakes no problem but that I did need new tires and some other shit that I didn't go in there for. I let them replace my tires with 4 new ones and do all the other stuff. I called them at least a couple of times after leaving the shop to let them know about the grinding sounds and they say no it's not the brakes at all. Far forward A few months later, my brakes are grinding even worse now. I took it into another shop and was told the rear brakes needed to be replaced, metal on metal. Christian Brothers charged me close to $2000 that day and didn't even fix the main thing I went in there for, which left me unsafe driving on the road, I was doing Rideshare at the time. I do NOT recommend going here.

Came back today after I had had a VERY bad experience quite a while back. I was happy to find out…read morethat the reason for the horrible visit has been fixed. I was given the same customer care I had become appreciative of receiving for years. They have my business back 100%

I was up in Woodstock for a high school lacrosse game and arrived early thanks to the toll…read moreexpressway. I found this Express Oil Change after missing my turn for a Starbucks. I pulled up, was quickly greeted and was directed to drive into a bay. Gabe walked me through all their standard checks and the cashier rang me out efficiently, wonderfully easy!

everything completely works, crystal keeps you informed from start to finish. must be the cleanest…read moreauto repair shop ever been in

I went in to have my brakes looked at due to a major grinding sound after buying a car from Carvana…read more(that's a whole new discussion - never buy from Carvana!) I was told by Carvana the sound would go away after a few days. It never did. Christian Brothers were a complete joy to work with from great communication, technical knowledge and outstanding customer service. They have a courtesy car that dropped me off and picked me up as I only have one car at home. They brought me into the shop to show me the brake situation and how they would repair. The shop was clean, organized and staff was very friendly. They made the repair quickly and all good now. I can't comment on the price as I have no reference point on brakes, but auto repairs all feel high... :( I highly recommend Christian Brothers in Towne Lake.

I came to Pep Boys for an alignment on my 1992 Ford Ranger. They informed me they could only adjust…read morethe toe unless I installed aftermarket camber/caster sleeves first. That means they were only able to perform part of the alignment. My issue was being charged the full $140 alignment price for limited work. I asked if there was any reduced rate since only toe could be adjusted, but was told the price is flat rate and could not be changed. The employees were polite, so this review is not about customer service. My problem is paying full alignment price for partial service. In situations like this, I'd rather go to a local independent shop that is more flexible and experienced with older vehicles. I won't be returning, and I'd recommend asking exactly what can be adjusted before agreeing to the service.

Went to Pep Boys for a new battery. When I checked out, the service tech told me I would need to…read moredrive my car to clear the warning lights on the dash. A day later, the check engine was still on, so I took it back. Pep Boys checked it again, reset the light, and said I was good to go. Before I could even pull out of the parking lot, the check engine light came back on. This time, they told me it was an error code that only Chevrolet could clear. Turns out, they didn't actually connect the battery correctly. Took Chevy less that 5 min to diagnose and fix their mess.

I needed rear brake pads done on my BMW and called around to get quotes and this place with its…read moregreat reviews and low prices won the job. The actual experience matched the reviews. I was able to schedule online and bring it in a few days later. They were waiting for me and had the parts already ordered. The interior of the shop was clean and welcoming, with a work desk and fridge of complimentary drinks. There was also a couch and some regular chairs. The phone chargers were a nice touch as well. My car was ready a bit after they promised later in the day and I picked up with no issues. They are super friendly and you will get a great price.

Have been going to Alex Auto for a while now - they are so respectful, kind, and honest. I've had…read morebig and small repairs done here with no issues. I have referred several people to this business due to the quality of work and fair prices. I never feel like they are selling/up-charging. They are very communicative throughout the entire process. I trust Alex and his employees more than anyone else in the area to work on my car!

Driving down the road in a freezing cold weather and my tires started to act up luckily there was…read moretire plus off the road and Garrett was there to fix my tires so I can make it home! Thanks, Tire Plus and thanks to Gerrett

Any type of business, and Tires Plus in particular, is only as good as its employees in direct…read moreservice to its customers. Ian Guzman, who services cars here, has consistently demonstrated the attitude, personality, and stellar quality service that is now uncommon everywhere. I have been a frequent customer at this company from the first time I took my S550 Mercedes Benz here, and Ian worked on it. That frequency has also extended to my S430, and I take both there only when Ian is available to do whatever work is needed on them. I highly recommend anyone to Ian Guzman, or to whomever he may train and recommends, as he possesses the qualities needed at all levels of service and leadership.

I found that the customer service was excellent. They responded quickly to my email for an…read moreestimate on a 110,000 mile oil change & check up and provided me with a list of other maintenance issues I could consider and prioritize based on importance. I had no leakage after the oil change and a new AC filter improved my air conditioner in the car dramatically. Very happy with the maintenance follow up I had. And the price was fair and reasonable. Luke was my service rep and he was courteous and professional. Highly recommend B & P Tire & Automotive for maintenance work. The car they serviced for me is a 2017 Honda HRV. They do have a sitting area but not conducive to working on a Laptop. I was informed that they are currently remodeling their waiting room. Currently it may be easier to drop off the car if you have pressing work to complete while they work on your car. But you're coming for car care not work and the staff here truly deliver their service with a smile and a job well done.

What a great experience I called a day ahead to check on tire availability and pricing and Tracy…read morehelped me through the entire process. She recommended good quality tires for an affordable price. I could not beat. She ordered them for me and they came in all four the same day. I would absolutely recommend if you're looking for new or used tires and other services because that is not all they offer check out B& P. And how could I forget? I really appreciate how they honor veterans with the military discount, which is hard to find these days.