I went here for a quick haircut and Mariana was the one who helped me. she did a fantastic job and had some funny stories to tell while she was working. i will definitely be back! read more

I asked for a trim of about 1 inch to remove dead ends, but the stylist cut much more than requested, leaving me very disappointed. Additionally, the professionalism and environment were lacking, which made the experience even worse. If you want some ghetto white trash uneducated lady cutting your hair more power to you. Unfortunately, I cannot recommend this salon. read more

I went here to great clips in Springfield and asked for a low taper and they gave me a buzz with no fade. I asked for no hair off the top and they cut like all off my hair off. My lady said that she didn't know what a low taper fade was and just gave me a buzz. She should have told me so I could have asked for something she knew how to do. never go here there staff gives the same haircuts and not what u asked for. read more

Overheard a conversation while waiting my turn. In case they don't post it, I found it baffling and annoying. If I were them, I'd complain to corporate. Long story short, the staff had problems with the electronic system, couldn't figure out how to apply gift cards and they ended up paying out of pocket. Didn't know they sold gift cards but definitely won't buy any after hearing the staff was helpless/useless in applying them. That's a problem they need to figure out. Sounds like staff needs more training. My haircut was fine. read more

This is my favorite location. It gets busy, so it is always best to check in online, but I'd rather wait at this location compared to any of the others. All the hairdressers are professional, and know what they are doing. keep up the great work!! read more

Reviewed a terrible experience at Great Clips recently BUT when I made the manager aware of the problem, she brought me back in and fixed the horrible cut. She was very apologetic specially when she saw what I had been living with for two days. I will be going back to Great Clips but I will be very careful who touches my hair from now on....will only ask for the manager. read more

My lovely boyfriend has loved this Great Clips for years, however today resulted in something that not only completely baffled me, but also only resulted in a 50% off discount for this one haircut. My boyfriend says the woman (he doesn't not remember her name), claimed that the clippers were "fine for the 70ish haircuts before," and accidentally cut my boyfriends scalp. That is 100% understandable, accidents happen and we all have been there before. However, you would think that after this, she would switch clippers and continue on with the haircut with another pair, and with extra ease and caution. As you can see from the photos below, this was not the case. The back of his neck and sides of his face are scratched up, his scalp is cut in multiple spots. By nature, my boyfriend is too nice to say anything. We are not upset about the fact that his head is scratched up, but for the lack of professionalism demonstrated. This is incredibly unsanitary for him and everyone else. read more

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I've been here a few times and, overall, haven't had the best experiences. The real reason why I get my hair cut here is because it's close by - not for any specific stylist. Frankly, all I've ever seen when I walk in here is semi-depressed looking people. No, not the customers, the workers. That's with the exception of only one woman which of whom I don't know the name of that is very bubbly, seems nice, and actually knows what she's doing. On top of that, they don't have any one person manning the register so people sometimes fight over who was waiting longer since no one was able to put anyone in the system for their waiting Iist. I must say, though, that I've had a FEW stylists who have made my hair exactly how I wanted. But that shouldn't be as hard as they make it for a simple pixie cut. read more

I don't go to Great Clips thinking i am going to get the BEST stylists or anything. All I needed was my bangs trimmed. For $5 it's a bargain. However, I left there with lop-sided bangs. I have to wait until they grow out a bit for them to be cut evenly...and I will not be going to Great Clips. read more

Did check in thru app stayed in car to wait like directions on door and they took person ahead of me. Should have gotten clue then not to go here, but I didn't say anything and waited. 1st haircut since COVID so my hair was very long (mid-back) I asked for cut to my shoulder with layers. I GOT JUST BELOW EAR AND ALL ONE LENGTH!!! SMH SIMPLE HAIRCUT AND COULDNT DO THAT RIGHT!!! WONT BE BACK!!! read more

I'm not sure if new people were hired but this place has gotten a little better. Got the haircut I asked for, quick and easy. A few mistakes here and there but they don't question and they're glad to fix it! If you want a inexpensive and quick haircut, go here. But don't expect it to be perfect! read more

This is a chain, but a good place for a haircut. The people are always very friendly and talkative, and the haircuts are good, at least for easy hair like mine. They ask for your phone number, but don't worry- they won't call you, they just save any information about how to cut your hair and associate it with the number. That way, the next time you come in you don't have to explain what you want! For someone who lacks hair vocabulary, it's a big help. The only problem is that they will brush your neck with A LOT of baby powder without asking you- you must let them know if you don't want that much. Walking there from Swarthmore is not the most pleasant, as you have to cross Baltimore Pike. read more

Great haircut & Staff......... quick and clean store. All staff is friendly and welcoming

I went for a simple trim and to clean up my angles that had grown out and came out with side bangs. I audibly gasped when she cut the majority of my front hair into side bangs at one length. She simply responded with, "That's what you asked for sorry." There was no remorse and even worse, there was no way to fix the damage she had done. Now, I have to pay another salon to fix the odd haircut I received when all I wanted was a half inch trim. I will NEVER return to this place based on their work and their attitudes. I can't believe I even had to pay for the now butchered hair cut I have to wear for the next few months. read more

Just got Vincenzo's first hair cut at great clips in Springfield!! Great experience!! Thank you so much to our wonderful hair dresser Danielle!! read more

Great Clips - Hair Salons Near Me - Springfield, Pennsylvania

This my first time there. Mercy did hair and did a fantastic job. The entire staff was friendly and professional.

Very disappointed with this place.My son always ask for this barber Gene that cuts his hair multiple times in this place.We went because we knew he would be there.Checked in and waited 10minutes for this specific barber since he was cutting someone's hair and then he was done.We were the only one waiting then a guy came in and was asked if he registered online and he said yes.He took him right away and we ended up telling them to cancel us because we asked specifically for Gene.Why did the other guy go first instead of my son? read more

The fat black lady gave me the worst haircut i've ever got. She kept groaning during the cut and made me feel uncomfortable. She gave me a buzz cut after I asked her to leave the hair long. DO NOT GO HERE. They should pay me for the haircut. read more

If you want a nice haircut avoid this place at all costs. It seems like the common theme amongst all these reviews is they don't listen or care. I've gone to this place the last few haircuts and i can't do it anymore. They're very inconsistent. I get the same haircut every time and they always find a way to screw it up. Latanya the lady that cut my hair this time finished my hair in less than two minutes just so she could chat with other coworkers. Now my hair is very uneven and I'm embarrassed to go to work. read more

Worst experience ever! Went here to get my daughter's haircut. We just moved to the area. The lady was so rude told my husband she would just cut my daughter's hair all off. My daughter is a 8 year old, who does get tangles easily. She had a few knots in her hair but nothing a little brushing would not have taken care of. This lady made my daughter cry and said some really hurtful things. My husband did not get her name unfortunately, but it happened today January 2. I would never suggest anyone go here unless you like being insulted. Wish I could give zero stars. Went to Regis salon at Springfield mall immediately afterwards, my daughter got a great cut and was treated wonderfully there. read more

Been getting my haircut here for over a year now since moving here. I get my hair cut at least once a month due to me being in the military. I've had some fucked up haircuts in my past but this place keeps on getting worse and worse I swear they will hire anyone to cut hair! I just got my haircut today by a lady named Christian. I asked for a zero fade from the side of my head all the way down! And to blend my hair from the middle up. Well she cut my hair with a zero all the way up to the top of my head and on top of that, the fade line looked like a 2 year old went loose with a pencil on the back of my head. I asked if she could fix the line and she said oh it just looks like that because of the light. Worst haircut I've had my whole entire life. Plus she proceed to cut the top of my hair after I said no and she said well I have to blend it! She didn't even listen to what I wanted. Which makes me more upset because now I have to wear something on my head for the next 2 weeks to cover up the fucked up haircut I received! I will never be coming back here because it's clear they can't get it right. Now I have had some good haircuts come from this place but after today it's not worth my time especially when they said they don't offer military discounts read more

Terrible. Checked in online and it said 0 wait time. Got there about 5 minutes later and I was somehow 7th in the queue with a 35 minute wait time. They also took someone lower on the queue ahead of me. Someone even said something and they still took him ahead of his place in the queue. The stylist I had didn't listen to me at all and cut layers into my hair despite me saying not to. And cut more off than I asked for. You get what you pay for I guess but that wasn't even worth $16. For that experience they should have paid me $16. read more

Great price!! Open 7 days a week and can check in online. They keep notes so you get the similar cut each time.

They butchered my son. My 11 year old son has the easiest hair ever. Seriously I have 3 kids and this one is a no-brainer which is why I allow my husband to take him to Great Clips. Yes that's a loaded statement but all he needs is a buzz. Seriously. We have never had a problem getting him a decent buzz cut. Well.... not only did they use the wrong setting (a 1 vs a 2) but the neck line was completely crooked and they completely shaved bald his forehead line which again was crooked right across the front of his head. It is the craziest thing I ever saw. My son was in tears before he even left Great Clips and no one said anything (yes including my husband who paid and tipped for this atrocity.) I was heartbroken for my son when he returned. I have photos but will not post them in public. If anyone from Great Clips wanted to contact me I would be happy to share with you directly. I'm appalled at the horrible cut. I can't imagine the person who did this was even a licensed professional. Luckily his hair grows fast and he is easy to forget. We will head to a seasoned professional stylist next time and pay more for a cut. I would think twice before entrusting your hair to anyone at a Great Clips especially this one in Springfield. read more

Customer service wasn't great, stylist spoke more to others then me. My hair was not washed just sprayed with a spray bottle. My cut was ok but no offer to dry my hair. I left with my hair feeling dirtier then when I went in. read more

Worst hair cut ever the girl dident fade my hair you can see the lines for the fade asked for a inch off the top she took of atleast 2 and fucked up my hair fuck this place never going back read more

Got a great hair cut from Larissa. She fix up a bad haircut for me and made my hair look great.

This review is from a couple months ago and I forgot to post it until I had a good haircut experience this past weekend. I took my 8 year old son to Great Clips in Springfield near Panera. I had been there before and it was fine. This time however, I asked for just a little trim for his hair (he likes it a bit longer) and, in the end, I had to remove him from the chair to get them to stop cutting. The first person who tried to cut his hair did not know what she was doing. So an older woman stepped in and said she was going to use this as a teaching opportunity. 1. My kid's hair should not be used as a learning opportunity; 2. If you are employing someone to cut hair, they should already have the necessary training; 3. If I have to pull my kid out of the chair after telling you multiple times to stop cutting my kids hair, you should not own a business. I would NOT recommend this place. We will never go back there and you should stay far away. read more

Even though it's inexpensive, don't waste your money, your time, or your hair!! I don't know why I have given them so many chances, thinking each time might be better, but it's really time to give up after yet another horrible haircut. read more

My son went to great clips in Springfield, PA, as he usually does, but this time he was very dissatisfied due to the butchering he received from the stylist. We told him that if he was going to be butchered like that he was better off going to Roy Tweedy's ( which is a real butcher shop). I'm not sure if it was because he was a teenager, or for the fact that he use the coupon that was mailed to us, but either way they did a horrible job, and it costs more to fix his hair the way it should have been done in the first place. My husband called the salon upon my sons return, to see if we could resolve the situation, but of course we never received a response. No call back from any manager, or any apologies whatsoever. I would highly advise that no one go to great clips in Springfield until they get their act together! As for us, we are a large family and we go there a lot, but will never step foot in that place again! read more

i love this place and especially shanell who cuts my sons hair she always does the best.