"Great Expressions is the Best!" There was a bit of interpretation towards my visit yesterday. My treatment plan required 3 surgical appointments. The very first visit set my mind at ease because in all of my dental history, my recent cleaning and filling was absolutely outstanding! read more

this is the worst dental experience with billing, the dentist and staff works hard. but when you have a dental office go thru 2 manager something is wrong ask me I will tell you. I have been fighting with their billing office to get my overpayment back. I have 2 insurance and they keep sending bill to secondary instead of primary and the office manager had the nerve to tell me why I have w insurance anyway I said to her well when my primary pay I will send the bill for you to pay. this is october 2024 and this issue has been since 07/2023. I contacted their office and that is a joke also the representative who has been assisting me since April 2024 stated he has not been able to get the information what information just call delta dental and get copy of eob. read more

I went up there because the hygienist didn't do good with my deep cleaning and I still had a stain on my 2 front teeth and I had paid $400. So when I booked my appointment it was supposed to be at 2:00 pm, but they changed my appointment to 2:30 and didn't notify me at all about the change, but that didn't bother me too much I was kinda annoyed but mainly because the reception was kinda rude when I spoke to her when I walked in because when I told her it was at 2 she stared at me with a annoyed look and said "no it's at 2:30" when the message I was looking at clearly said 2:00 but I let it go and sat down for the extra 30 minutes. I was supposed to get a free deep cleaning but she told me that she wasn't going to be able to get the stain and I need to talk to the doctor, so I told her that's what I wanted to do. she then tried to convince me to spend more money on a polishing and when I told her no she said she was gonna get the doctor. I guess the doctor was busy so she said she was going to leave a note and to wait for him. about an hour goes by and I still haven't gotten to speak with him but she needs the room for another patient, so I got up and went to the waiting room. Finally after another 30 minutes goes by I get annoyed and get up to leave because no one is giving me answers or talking to me about what's going on and i feel like all they want is for me to spend more money and when I said I wasn't it didn't feel like they really cared anymore. I spent 2 hours there and didn't even get to find out why I had stains still on my teeth or why they couldn't remove it! Terrible service! i sincerely believe they only want money and when you tell them you're not spending anything right now they just act like they don't care! read more

Found this practice, after searching the provider directory of my insurance company. I was able to go online and schedule an emergency appointment, that got me in to see them yesterday (02/21/22). Their usual procedure is to call day before to confirm, but as I booked on Friday (close to closing time), wasn't sure if they would do that - or if they would even be open as yesterday was a Federal holiday. After doing some searching on their website, was able to confirm that they would in fact be open, so planned on calling them first thing in the morning to confirm my 10:30am appointment. Was able to connect with someone as soon as they opened, and was given the necessary details to create my patient portal account. I was able to complete my 'New Patient' paperwork before my arrival. I still arrived 15 minutes early, as a 'just in case', but was not seen almost 11:30am, (and only after a few folks who came in after me, and had appointments after me were seen first and my inquiry into when I would be seen.) Even with that snafu, everyone I interacted with, from the front desk personnel, to the hygienist to the doctor herself, were above reproach and very professional. Although the news I received wasn't all that positive, (but was what I figured it would be), they were very open, direct, and honest with me about what they suggested the next steps should be. Thankful for the time they took with me, the patience and grace that they extended and can see why they have the rating that they do. Hopefully my future interactions with them will continue to be positive ones. read more

Office Experience - Unacceptable I decided not to use this dentist because it's a standard practice that every patient needs a Deep Cleaning. No! I just wanted to have my teeth cleaned. To go to another dentist I needed copies of the X-rays that were taken. I had to request my dental X-rays and according to the office I needed to sign a release and the Corporate office would send me my X-rays within 30-45 days. When I asked the girl how long it would take once I filled out the forms, she did not know. (Really). Now, after waiting 21 days. They tell me it takes 30-45 days. I called the Corporate office and was on hold a told of 3 hours over several days. Can't get them on the phone at all, none of the departments I could reach at Corporate no one answered the phone. I can't begin to tell you what a ridiculous practice this is. I will be informing the Better Business Bureau immediately. Y'all have met the right one. read more

Terrible service. I felt like I was rushed out of the chair while the hygienist was poor at communicating as to why my cleaning couldn't have been done. It was as if she was only listening to respond. At checkout, the manager showed professionalism and explained everything to me in clear detail. The hygienist said she's sorry for my frustration, when it was clearly confusion about the visit. Her customer service skills need a little retooling. All this while telling me she doesn't have time, and she has two more customers waiting. Sorry to sound insensitive to the other customers, but my time is as valuable as theirs. I will never be returning. Thanks for the horrible experience. read more

This dental office is all about making money. They will let a cavity fester in your mouth, only to do a root canal later. If you say that you want to have a consultation and something else done the same day, they will charge you/insurance company an emergency fee. They will do anything for a buck. read more

Gum disease is no joke! Dr. Yolanda Moore was very thorough during my evaluation, one very hard to come to grips with. But the evidence was clear; either I address the issue or face grave consequences that could've jeopardized my oral and physical health. After three gum surgeries, one to repair a flat, and two bone grafts, I'm on my way back to having a totally healthy mouth. I'm so happy Dr. Moore treated me. read more

Made an appointment because tongue was burning, gums bleeding, sore and swollen. I voiced my concerns with the dental hygienist, she did have some concerns and wanted the dentist to check out my mouth As she felt there was something on and also I probably need to see a periodontist. the dentist was away on lunch, so I had to return a couple hours later to see the dentist. A substitute dentist was filling in for Dr. Heard ( i have never seen him in the year and half I've gone there!). She proceeded to tell me that I have a cracked tooth that may need filling or crown. I told her my concern right now is my gums. Crickets! She just gets up and leaves. the hygienist puts arresting in a few places in my gums. I go to check out and and it was a comedy show only not funny. It seems the services I received were omitted or incorrectly put down, I was told since the dentist came in to check my mouth that was an additional charge (!) and they tried to schedule me for the filling. i said I want to see the periodontist first to see what's going on because they might say I need an extraction. I then had to remind them about the referral. Two weeks later i have several new areas of bleeding and my gums are so swollen that my jaw is swollen. I call several times on a Friday get nothing but voicemail so I leave a message saying this is an emergency because the pain is intense. I never receive a call. I call first thing Monday morning and was placed on hold and I hung up after 35 minutes. I physically went ino the office. No one apologized for never calling or placing me on hold. I was told they couldn't do anything for me until Friday so I might want to go to Urgent Care. I like there's an urgent care for dental issues? The clerk was like well you want to try seeing another dentist. What dentist that you go to doesn't take in emergencies especially when you've missed the mark and allowed patient's condition to worsen due to your neglect. DO NOT GO TO THIS OFFICE! read more

During COVID I scheduled an appointment. When I arrived that morning no one was working. The ball got dropped on me for sure. I'd give them a score but I was never provided any service to rate. Big disappointment. read more

The staff there is very professional and courteous. They check on you frequently if you're having extensive work done to make sure you're comfortable and I was extremely please with the work Dr. Heard performed today. read more

Great Expressions on Salem Rd This has been the worst experience in my life with a dentist. I took my daughter to get her teeth cleaned, and this place was the worst. Everything was fine and dandy until it was time to pay. The dentist wanted to do the work for my daughter right away, but I wanted to contact my insurance to make sure it was covered. Come to find out it was covered and the procedures they were trying to do the insurance did not use the same codes, so they wanted to verify the charges. In a nut shell I called the insurance and the dental office on 3 way and my insurance told them its covered and the extra stuff they were trying to do there was no exact code so they couldn't charge me. After that the dentist refused to do the treatment for my daughter and told us to find another dentist to do her treatment. Because I refused to pay out of pocket when it was covered by insurance they would no longer see her. My advice if you go here get a second opinion. Took my daughter to another dentist and the cavities they said she has she has none read more

I was having a problem with a tooth and my insurance was scheduled to end in about 4 days...I called Ameritas and asked for a local dentist, they gave me several names, but Great Expressions on Salem Rd. in Conyers, Ga. was the ONLY one willing to accommodate me on such short notice...From the front desk person(O'Shea, I'm sorry if its misspelled) to the dental assistants( Doreen and Shaunte) to the Office manager (Clarence) and finally Dr. Barbara Johnson they all were very professional, knowledgeable and personable... I thoroughly enjoyed my visit here and they have a lifelong patient now... read more

Great Expressions Dental Centers Conyers - Great Expressions Dental Old Salem Rd. Conyers, Ga... - Orthodontists Near Me - Conyers, Georgia

I had my first set of dental work done today by Julia and she's great. I hope I will have her services when I return to your office in the future. read more

Dr. Malkiel and his staff are amazing dental professions. Dr. Malkiel is very professional, kind and caring as is his staff. We appreciate him so much. He makes our dental visits enjoyable instead of scary :-) read more

I absolutely, without a doubt hate going to the dentist! To go to the dentist to do the same thing again because it was incorrectly done, I must thank the Conyers dentist for that!! I am now on my way to the dentist Great Expressions in Snellville to fix what was done wrong. Root canal retreat... SMH!!! You would think the service was free of charge because I did nothing wrong... Think again, $808.50!!!! Needles, I hate them with a passion and unpassionate people that can't take responsibility for their wrong. #SavingMyTooth read more

I chose Great Expressions because I was referred by a family member. Long story short, Dr. Ebo was great to work with, but the billing department messed up my estimate 3 times. I previously told them that I need to know exactly how much I will be charged before I agree to any of there services because I do not want any pop up bills -- and that's how I make my decisions on which companies I chose to work with. They told me the amount I was to pay and then asked me to pay before I receive my service because their money handler was about to get off of work soon. I was very skeptical about this, because the last time I agreed to that at a previous dental office (that I shall not name) they ripped me off by refusing to service me or voluntarily giving me my money back. [I filed a claim with my bank though]. Not only that, this procedure that I wanted Great Expressions to do was much more costly and therefore a greater risk. NOTE: Never pay cash for Dental, Medical or Vision services. Anyway, I told the staff about me being a victim of dental scheming and I needed to be sure of the cost of treatment before I agreed to pay. So, for the second time, they gave me the price that I was to pay. In a nutshell -- I asked the staff "Are you sure that this is all that I have to pay because I am only agreeing to this pay this amount and I do not expect any pop up bills?" The staff said, "Yes. We checked and the estimate is correct, what is on this invoice is all you will have to pay." With that being said, I paid -- and remember, I chose to trust them and pay before I received my services. The procedure went well and the Doctor was good. However, a couple of weeks later I received a pop up bill that I was told I would not receive. Very irritated, I chose not to immediately address the situation. When I finally decided to call the office's manager and address this unrighteous bill, she was very rude (just like the other times I called and she either hung up in my face and was very slick with her words and snappy in her tone) and I don't appreciate that from a place that I choose to spend my money. She comes off as if people have to go to Great Expressions or even choose that specific location. I spent too much money to be treated with a lack of respect and honor and I WOULD NOT RECOMMEND this place because this manager does not show appreciation to customers. She has a since of entitlement that needs to be shut down. If management changed to being more responsible, customer friendly and gaining understanding of customer issues -- with action behind it of course , AND the financial/ billing team did there job in a more organized and precise way, then I would change my opinion. I WILL NOT choose service at a company whose respective leader does not honor or appreciate my generous business. read more

I had a great 1st time experience. Everyone was so friendly. I connected with the dentist and nurse on my 1st visit. So I went ahead and scheduled a root canal so I am praying everything goes good and I don't feel anything because I get nervous going to the dentist. read more

I sent my daughter here and they said she had 12 cavities (with only 2 previous cavities under her belt). Of course, we this was outrageous to us so we began seeking a second opinion. We went to another acclaimed dental office and my daughter came out with no cavities and the dentist stated "pristine teeth. you get an A+" How do we go from 12 to 0? Something isn't right. read more

This was my first experience with Great Expressions on Salem Rd. Major customer service issue! The front desk staff was friendly with smiles, greeetings and answered questions just fine. The Hygenist, Julia, came into my exam room with NO introduction, no smiles , no greeting, just starting looking at the paper work. When I asked what was her name she turned to me like I was the problem and said Julia. This is your profession....why am I asking your name! Honestly speaking, she was very knowledgeable on her skills and offered additional info on problem dental areas. Then I the actually Dentist comes in. She comes in, no greeting, and starts to review my paperwork. Mind you I am a very friendly approachable person. She offfers NO NO NO NO customer service at all. No greetings, no smile, no eye contact, no hello, no how are you, no what are your concerns, NOTHING. Now I see where the Hygentist gets it from. So I ask the Dentist (in a joking tone) " you have all my paperwork in front of you. You know my name can I have yours?" She does not turn around, does not make eye contact and states Dr......?????? I cant tell you what she said because she did not turn around, did not take her mask off. Needless to say if you are looking for goo-great customer service, you may want to pick another location. read more

This office is horrible! First of all they are very unprofessional and lack good customer service skills! The wait is unbelievable. They are never on time. Keep you waiting forever. Equipment always broken. The Dr. is rude and not very kid friendly at all. Brings out a huge needle to give my then 7yr old and expected him to be okay with it! Go figure. Tells my 19yr old "open your mouth, you have a cavity". REALLY!! The hygienist got more water on my 19yr old during a cleaning than in her mouth and didn't even apologize! They are always trying to sell you something extra! God Bless the front desk girl! She is the only pleasant one. I sure hope Aetna takes you off their plan! I will definitely keep pushing it. Oh I was also referred to Stockbridge and Snellville location. They are just as BAD!!! people please stay away from this entire organization.!!! read more

Julia, our hygienist, Dr. Rainford, our dentist and Joni, our front desk receptionist showed patience, kind, and advices to help me and my husband how to take care of our teeth. They did a great job and took time to communicate with us as a deaf couple. They all three are very friendly and nice. We like to continue their services in the future. read more