1. Great Homes Realty

    1. Great Homes Realty

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    Kennesaw, GA

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    Great Homes Realty

    2.1 (9 reviews)
    Closed 10:00 am - 5:00 pm

    Services - Great Homes Realty

    Property management

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    Compass Property Management Group

    Compass Property Management Group

    (31 reviews)

    Last week, Compass Maintenance provided my personal phone number--which is not associated with any…read morebusiness--to an unknown woman, who then sent two men to my home to assess why my air conditioner was not blowing cold air. These individuals arrived without identification or professional documentation and proceeded to walk through my home while only my teenage son was present. They represented themselves as qualified technicians and informed me that the condenser was broken, instructing me not to turn the air conditioner back on. They also stated they would contact me once a replacement was approved. I received no follow-up from Compass for four days, during which temperatures in my home exceeded 80 degrees. Out of concern, I contacted a licensed HVAC professional. They advised me to reset the thermostat. After doing so, the temperature immediately began to drop--clearly indicating a defective thermostat, not a broken condenser. This experience leads me to believe that the individuals Compass sent were either unqualified or attempting to recommend unnecessary work.

    I lived in a Compass Property Management rental for four years. Throughout that time, the house had…read moresignificant water damage and many other maintenance issues. Every time I contacted the company for repairs, it took weeks to get a response, and when they did send someone, the work was either poorly done or made the problem worse. The management team was consistently rude, unprofessional, and inflexible in communication--always taking a "their way or the highway" approach. There was no sense of care or urgency in how they handled tenant concerns. After four years, I was given just two months' notice to vacate so they could sell the property. This was a deeply disappointing experience.

    Riverside Property Management - Marietta HOA Management

    Riverside Property Management

    (4 reviews)

    As stated in the other review, this company forgets who pays who for service. When the roofing was…read moreredone, the tiles came loose and caused damage to my car. Reeny, told me to contact the roof company to request a claim. I proposed that given I did not hire the company, Riverside should facilitate the conversation. Only then did they attempt to assist a resident whatsoever. The roofing company provided better service! Second, since I purchased my home, I have been requesting that a crushed downspout be repaired. I have been told on over 3 occasions by Reeny that this would be addressed right away. Here we are, crushed downspout still existent. I have a foundation specialist scheduled to visit and evaluate the damage caused by their lack of action. Third, I provided feedback that our new lawn crew does not do nearly as good a job as our previous. The grass remains tall, bushes in trimmed. Reeny responded saying they can't always mow because It is sometimes too slippery after rain, therefore, I need to manage my expectations. Any client paying for a service would rightfully expect the service to be completed or refunded. I do, however,disagree with the former reviewer. Reeny is not helpful. She is condescending, patronizing and on every occasion has told a paying resident to manage the expectations. While I am aware I appear to be an outlier who only has negative things to say, the reason is because I have very low tolerance for poor customer service. I work in the customer service field and cannot imagine behaving as if I am doing the customer a favor by allowing them to pay me for a service. It is supposed to be a respectful and mutually beneficial relationship.

    All I can say is they are a disaster. There is no communication and when we do get in touch with…read morethem Renee says, "that's not my problem take it to the board". She and her company are a joke!

    Great Homes Realty - propertymgmt - Updated July 2026

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