My sister went in to GEB to inquire about a repair for side mirror on her car and couldn't have…read moregotten better service from this place! Thank you for your sincerity, honesty and professionalism in all you do! They made her day!!

I had dent and a scrape in right front. Options and an estimate were explained in a courteous and…read moreprofessional manner. The work was completed in a timely manner and my Volvo was clean and looking brand new. I would highly recommend GEB. They more than lived up to my expectations.

The absolute best! I was very upset with the damages to my car and Tyler was great. He explained…read morethe work, the cost for different options and the time needed. Tyler even went out of his busy schedule to give me a ride home. The whole staff really care about the quality of the work and making the customer happy-and your car! As one of the reviews stated, "simply the best". Thank you to Tyler and Michelle!

I almost never leave reviews, but this experience was so disappointing that I felt other people…read moredeserved to know what happened before trusting this shop with their vehicle. We chose Ladd Road Collision based on a referral, expecting honesty, professionalism, and good customer service. Instead, we experienced repair delays, poor communication, conflicting information, disrespectful treatment, and an unnecessary police call over what should have been a simple customer service conversation. Our vehicle took much longer to repair than we were originally told, and communication throughout the process was terrible. We constantly had to call for updates because no one kept us informed. Before leaving my vehicle, I specifically asked about my $1,000 deductible because it was a major concern. My father was present and personally heard Tyler tell us they would take care of the deductible. Based on that conversation, we felt comfortable moving forward with the repairs. On pickup day, Tyler called and told me the insurance company still owed the shop around $2,000. He said I would have to pay my $1,000 deductible but would try to reimburse me once insurance paid the remaining balance. That didn't sit right with me, so I immediately called our insurance adjuster. He told me he had already spoken with the shop multiple times that day and that insurance did not owe the shop any additional money. That completely conflicted with what Tyler had just told me. My father then called the shop because he had witnessed the original deductible conversation. When he was told it never happened and that they had never waived a deductible for anyone, he understandably became upset because it directly contradicted what he had heard. When my husband arrived, he intended to have a calm conversation and simply figure out what was going on. Instead, while my father and I sat visibly upset in the car, the front office employee was already speaking negatively about us. My husband told her he didn't appreciate us being talked about that way. She immediately raised her voice, and when she again insisted the deductible conversation never happened, he raised his voice out of frustration. He was there to get answers, not to start an argument. After my husband said I would be leaving reviews and filing a complaint with the Better Business Bureau, someone from the back called the police after the front office employee said she felt threatened. She pointed to the security cameras and claimed they would show him threatening her. My husband responded, "Good, please watch the cameras," because he never threatened her physically or in any way. Before the officer ever came inside, one of the mechanics told him he wasn't needed because there wasn't actually a problem, and the officer left. To make matters worse, the front office employee told us we were "lucky" she didn't charge us storage fees while the vehicle sat waiting for the insurance claim. The most disappointing part is that we genuinely trusted Tyler. He came across as honest, but unfortunately our experience was nothing like we expected. We left feeling completely disrespected and like our concerns didn't matter. Between the repair delays, poor communication, conflicting information, and the way we were treated when we simply asked questions, this was one of the worst customer service experiences we've ever had. I can't recommend Ladd Road Collision after everything we went through. There are too many good collision shops in the area to settle for being treated this way. Save yourself the stress and take your vehicle somewhere else.

Mario and staff... Thank you for doing an excellent job on my car. I was originally told 4 weeks…read moreand had it back in 2 weeks. They were extremely nice and easy to work with. I would highly recommend them. Thanks again!!!

Great customer service! Quality of the work was fantastic. Very responsive to the needs of the…read morecustomer.

I thought I loved my Subaru Impreza until recently. I have a 2017 Subaru Impreza with 68,000 miles…read moreon it. I took it in for an oil change and LaFontaine recommended a we change the spark plugs which they would charge more than $400 for! It was run fine so we declined. Then it was making a slight humming noise in rear end. We asked them to take a test drive but they wanted $150 for the test drive - we declined. Now the head light is out and they say it has to be replaced for $2,100! I'll never buy another Subaru! Ferril McCarthy Milford, MI

A while ago I went for a oil change, well when I got home I found two quarts of oil on my driveway…read more The drain plug was not tight. I also went for a warranty repair, concerning licence plate screw inserts stripped, they would not do the repair. Another Subaru dealer repaired it under warranty.

Relatively quick turn around. About four weeks to complete the body work after my accident. They…read moredid a decent job blending the paint too!

Horrible customer service. This is a body shop that can't match paint color. They don't fix the…read moreproblem they just ignore your calls/texts/emails. Henry the director was supposed to be working with me after Tyler the manager was extremely rude. After my jeep was painted wrong a second time Henry avoided my calls. I now have a two tone jeep. They even painted the cowl on my jeep to try to make it look like it matched and I never authorized that. The frame is darker than the rest of my jeep now. Very disappointed.

Honest, quick, friendly--highly recommend!!! Neil is quick to respond, answer questions, and went…read moreout of his way to make my experience painless.

My car had a scratch that ran along both passenger side doors. I was going to be out of town so I…read morestopped in and asked Neil if he could take a look at it and work on it while I was away. Even though he was overbooked, he took the time to do the repair and the car was waiting for me when I returned. He not only did a beautiful job on the repair (and very economically) but detailed the the car as well. This is the second repair he has done for me and I have been more than pleased with both.

Satish, Rusty and team have my full trust and support. I have taken my Mini Countryman to…read moreMotorwerks multiple times and the difference between Motorwerks and Motor City Mini of Southfield is night and day. Motorwerks is a class act, providing only the services your vehicle needs with professional and punctual communication throughout the process at reasonable prices. Their competition is rude, condescending and always trying to upcharge for services your vehicle doesn't need and overcharging for the services it does need. I recommend any Mini owner in the area to bring their vehicle here.

Rusty is the man. Can't thank him enough for a the great service on my model 3 Tesla. Gave him call…read more& within the day issue was resolved. Any car repair/ Maintenance this is the place no hesitation.

We brought my husband's car here to get the paint touched up. I have been a customer of Campbell's…read moresince 2006 or so, when my 1999 Honda needed work after an accident, and they are great. I recently took my own car to Gerber's Collision, in Farmington Hills, and they were rather expensive, so for my husband's car, we drove the 25 minutes or so here instead. His car mirror also needed some work and Campbell's was able to give him a quote for that, too, so he had that done also. He was surprised by how fair the quotes were for both that and the paint work. I was able to get the initial quote via email from Campbell's, and they were easily reachable via phone or email, too. The work on his car took about a week and he's very happy with it. Something to note, their parking lot is under construction right now and is mostly just gravel - not a big deal but the entrance to the lot was moved slightly, I believe. Overall, highly recommend this company for your car needs.

Needed body work done for my car after an accident. The customer service was great. Work was done…read morequicker than expected and the quality of work was top notch. Zero complaints here.

Drove 90 minutes for a vehicle we were told had roughly 100,000 miles. We get there after a long…read moreride and the car actually has 186,000 miles on it and hes asking the same price as the 100,000 mile quote. The guy was completely confrontational about us calling him out on the difference in miles. Completely shady business.

Couldn't be any happier with the work Tomas does. One of the most honest people and truly cares…read moreabout his customers. I've been taking my cars here for years with no issues. 3 things are definitely guaranteed with this shop: - Honesty - Very fair pricing - High level knowledge