I started with West Michigan Periodontics when I was 19 years old. After working with two previous…read moreperiodontists at this office, Dr. Brian Cilla took charge. Dr. Cilla has provided superb care for my periodontal condition. That excellence translates to upbeat and cheerful conversation during visits, insightful and perceptive care, and even help with finding a local trustworthy periodontist when I moved 2000 miles from Grand Rapids for a few years. The office staff are professional, competent and very helpful too. As someone who has "enjoyed" periodontal care for over 40 years, I highly recommend West Michigan Periodontics and Dr. Brian Cilla. Another life move has taken me away from Grand Rapids, so this review is to give a hearty "thank you" to Dr. Cilla and his staff for years and years of great service.

From the owner: Specializing in: - Dentists…read more- Periodontists

We had initiated implant care with another provider's office but elected to change provider office…read moremid-stream for two primary reasons: 1. Distance from home 2. Environment of care As a retired 40 year healthcare employee (clinical-administrative-consulting) the environment of care is critical to patient care and health outcomes. Living and executing on organizational values is an imperative. Practices and processes which place the patient at the center and focus on teamwork and accountability are paramount. What Dr. Eisin's office does best--is place the patient at the center of care, includes the patient and family in care planning and practices the values of a highly functioning team. Dr. Eisin and staff are an accountable health care team which engenders accountability in their patients and family. They embody the very best and most critical components of a "well oiled", sophisticated healthcare team. Their "secret sauce"? Marry high quality, clinical and technical skills, technology and patient centered care values to deliver optimal outcomes. This is what excellence in healthcare delivery should look like and feel like!

I cannot speak highly enough about the care I received from Dr. Eisin and her team. This office…read moretruly provides the highest quality professional care. I left there wishing I could receive this kind of care from all medical professionals as it is unfortunate that not all medical professionals prioritize bedside manner, compassion and gentleness. Dr. Eisin explained everything throughout the process, made me feel very comfortable as I was nervous for my procedure and her hygienists exhibited the same kind of kindness and compassion! And the cozy blanket during the procedure helped a ton! Dental procedures can make you feel very vulnerable- Dr. Eisin and her team explains everything so thoroughly and make sure you are comfortable each step of the way- what more could you ask for!? Thanks Dr. Eisin!!!

Previously I stated many concerns regarding the anesthesia services Innovative services. They met…read moremy needs and Celeste was very helpful addressing the financial concerns. She was very understanding and professional. So much appreciated.

Did well with plumbing work . Guys in sharp uniforms . They are welcome back! Kevin explained well…read moreto understand.

I can not say enough about Dr.Kevin VanderHeide and his awesome staff. I work for an…read moreEndodontist(root canal specialist) and I would not trust anyone else with the care of my family. I am married to man who doesn't sleep the night before dental work and sweats buckets while he is there and Dr.Kevin has always been compassionate and patient and has actually done some extensive dental work and my husband no longer has the "fear" that he did for years. Embarrassing as it is to admit my 5 year old son has also had fillings and all he knows is that his teeth went to "sleep" and he LOVES Dr.Kevin and the girls...Don't mean to ramble on but if you are looking for quality care by an honest Dentist you can't go wrong...

Convenient location. He's knowledgeable and friendly, as is the DENTAL not office staff. The…read moreoffice staff and Dr Cilla failed to disclose the biopsy procedure I needed would NOT BE COVERED BY DELTA DENTAL as it is a medical and not a dental procedure. Lesson learned after much hassle and time invested, do your insurance company homework or you could be out hundreds of dollars. I was instructed multiple times by Cilla's office staff that full payment was expected on the day of the biopsy and it was up to me to submit the claim to my insurance provider. They said they couldn't tell me how that was done. They also said they couldn't tell me what would be covered. I contacted my insurance agent. She said this is atypical procedure by a clinic. With the procedure code she learned my payment would NOT NOT BE COVERED Delta Dental although they are in DD network. The claim would have been applied to a $1500 specialist deductible with my Priority Health MEDICAL insurance. Using a medical doctor, an oral surgeon, I now will only have a $45 copay with my Priority Health medical insurance plan instead of paying hundreds of dollars. PH provided me with a list of in network oral surgeons. In addition to failing to disclose DD would not cover the procedure, Cilla's office staff was difficult and rude to me, my agent, and to the oral surgeon's staff when they asked for a referral. I was told by both oral surgeon and Melissa at Dr. Cilla's office that he refused to make the referral. Cilla's staff knew I cancelled my appt to save hundreds of dollars. They hassled me about getting copies of my file and said the oral surgeon's office had all they needed. Yet, Melissa at Cilla's office also told me Cilla had refused to make a referral. How can the oral surgeon have all they need and yet Cilla is refusing to make a referral? They also incorrectly charted that I told the oral surgeon Cilla referred me. I told the oral surgeon PH had them on their list of paneled providers. They were very aware that Cilla did NOT refer me and that my insurance agent had been the one who informed me of the need for an oral surgeon to have the cost covered. Sadly, prior to learning all this I had planned on continuing with Cilla had I required further treatment.

From the owner: Specializing in: - Periodontists…read more- Dentists

Everyone at EGR Dental was kind and professional. The icing on the cake was the call I received…read moreafter the procedure from Dr. Thoreson. The week of Christmas, this personal check up was quite meaningful. Highly recommend to anyone in the area!

We love the team over at EGR Dental! My husband and I have been going here for a few years now, and…read morewe plan to stay here! We like that it's a smaller practice (only 1 dentist) because everyone gets to know you so well! You can tell the staff truly do care about their patient's and making sure their teeth stay healthy and clean! My husband has to get a lot of work done on his teeth, and the staff are always so helpful with all the insurance questions and such... I really do appreciate that! I really appreciate that they are willing to communicate via text and email, as sometimes it's hard to catch people directly on the phone. This is a great dentist's office for anyone, but especially if you live in the East Grand Rapids area! It's so centrally located, and is quite convenient for driving distance and time management purposes.

Kendra was awesome!…read more She was fantastic at my cleaning ! And explained everything as far as my options going forward! Highly recommended!

Dr. Brennan and his staff are extremely skilled and professional. Dr Brennan is a perfectionist…read more I have spent a long lifetime hating trips to the dentist. During yesterday's visit I realized I was relaxed and happy. Go figure. Before and after photos below.

Dr. Nylaan's office is the most up to date dental office. The whole office is filled with friendly,…read morecaring people.

I think the guy that gave the bad review is off his rocker. And Dr Brian says there's no record of…read morehis visit so,.. My whole family has gone to Dr Brian and Kris for years and they have ALWAYS bent over backwards for us. I had a tooth break on me 2 days before our vacation and Dr Brian got me in and got it fixed AND their office called me the next day to follow up and see how I was doing. Kris is always pleasant, happy to see us and the gals behind the front desk brighten the day. Five stars and two thumbs way up. Keep up the good work guys.