used to love coming here since i lived in the apartments so close but multiple times i have come…read morehere at 6:30 even 6 and the lights are turned off and everything is closed. The hours of operation say 8am-8pm and last wash at 7pm. No sign saying we are closing early...So it's very frustrating when you get off work and find out you can't have clean clothes for tomorrow. Gonna have to find a new p

Shocked! As an in frequent patron of laundromats, I went into the establishment trying to see how…read morepayment is made, either just coins or if you could use your credit card. I was on the phone at the time so slightly distracted by the very abrasive and rude laundromat attendant. Her first question was asking if I need assistance, I explained what I was trying to do and acknowledged that I needed to go get money. Several seconds later, she asked again, and I told her I did have some cash that I would be using. She then begin to ask questions as to what I was doing and why I didn't have any clothes with me. Before I could explain that my blankets were in my trunk of my car and I was just trying to see how to pay, she continued to escalate as she stated that I couldn't be there without clothes. I assured her that I was gonna be washing clothes, yet she continued to berate me and became more and more visceral in her approach. At that point, I explained to her that she could no longer assist me, and I did not require her assistance at all. Yet she continued to berate me and then told me I had to leave the establishment. I asked her why I was leaving when I didn't need her assistance from the beginning, yet she explained that it was her business and that she did not have to serve me. At that point, she proceeded to call the police and told me that the police were on their way. I'm still shocked by what I just experienced....

No soap in restroom. Tables for folding laundry not clean. Worker was here maybe 10 minutes and…read morethen gone. Lol. Will not recommend this establishment.

Over 25% of the washing machines were out of order this morning and the ones that were working were…read morefilthy.

I am very disappointed to have to update my review but unfortunately, it has to be done. I recently…read morevisited what was my favorite laundromat and it was in complete shambles. The establishment used to have a regular attendant that kept everything pristine but now as far as I saw, they don't. The machines also don't work as efficiently as they used to. My updated photos will show how completely different this place has become. I was scared to put my laundry on any surface in this place when I visited because it was so dirty. On top of it all, they've also raised their prices, so with this lack of quality it doesn't seem justified to return. I no longer recommend this business.

I was shocked to see all the garbage lying around in this laundry mat. Six of the machines are…read moreeither out of service or not working properly there was no toilet paper in the bathroom. The garbage cans are overflowing, and somebody actually left a black bag full of garbage sitting next to the garbage pail. I texted the phone number to let the company know all they said was people don't respect their facility. They told somebody comes there from 10 AM to 2 PM every day to clean the place. It doesn't look like anybody has been here in weeks!

Wash and folding service was a lifesaver! Fast, neat, and everyone was friendly! Will definitely…read moreuse again!

The absolute cleanest laundromat I've ever been to. The bathrooms are spotless and NO broken down…read moremachines. It's a drive for me but it's well worth it!

All marketing says 24/7, even the sign on the sidewalk, but not here in Orion. It's 4:12 pm on a…read moreSunday. The phone number to call has a full mailbox. Was ready to give it a try. Disappointed. Watched 3 other cars pull in and leave while I'm writing this.

The vibe when doing your laundry is definitely there. However the building is way too small. I mean…read morewhen I went there were people waiting to use a washer and dryer. The washers were the smaller ones and there was only one big washer that people rushed to get first . It is pricy for a load of laundry but you're paying for the cosmetic and the cleanliness of the place .

I was desperate to find a place I could drop off a black suit to be ready for a family funeral. The…read morefuneral would require some unalterable travel, therefore, an exact time existed for which it had to be ready on an upcoming Monday. It was already later on a Saturday afternoon in July 2020 when the virus was rising and affecting businesses differently, making it essential to make real, old-fashioned phone calls. It was my only option, other than driving around everywhere, or depending on oft-erroneous times posted online, to suss out hours of operation during this devastating time. I called four other dry cleaning establishments in the Rochester Hills area before I landed at this GEM of a business. That Saturday, I walked in the Martinizing location, not calling the fifth establishment of the day, because I happened to be running errands right near the place. They had an "open" sign, clearly visible. The woman who greeted me, and I will return to find out her name, made me feel calm and relaxed and cared about. I have no idea how she did it, because I gave her little information to go on, but she took the facts I did give her and from that, made me feel warm. That's the most important part of this, besides that the place was COVID-19 regulation complaint. It was a pleasant surprise after having researched four other places for dry cleaning that afternoon, that they were the first to have regular Sunday hours. Additionally, they were open until 7PM Monday, which was helpful and accommodating to my schedule. The man who assisted me at pick up had a similar professionalism that the woman possessed, and adjusted to my level of friendliness and talkative, or not-so-talkative, nature and moods. Impeccable manners. I noticed and appreciated this. The reason I am writing this review though, and investing my time and energy to do this as a single mom of two teenagers, is because the woman with whom I dropped the suit off on Saturday, responded to my situation with the funeral when I brought up COVID-19, and she opened up with information about losses that other local business people nearby had experienced. She was sensitive to my situation, and simultaneously, not overly emotional. She was genuine and cared about the community in general and the business community around her. Nothing about the exchange was political. She was a good human being. It showed. She had restraint and when I opened up, she did just enough. It shined because she had a heart for this community. I hope she sees this because it's wonderful to have renewed faith in humankind when you come across genuine caring, not just some social media like or dopamine hit off a heart icon. The dry cleaning was perfect. I wish I had photos, but it was for a funeral and so it wasn't that kind of an event. I will exclusively maintain my dry cleaning at this location in Rochester Hills.

Had an invisible zipper installed, these are a real pain to do. The tailor only charged $15.00…read more I checked around. ..that's a good price. Next month a $30.00 bundle is 30% off plus today they gave me a $5.00 off coupon and can be used with the special..yippee. ..

Took my comforter & laundry in to be cleaned by a recommendation from a friend who has always had…read moregreat experience. They are very professional & make you feel very comfortable when talking to them. The staff there is amazing & the owner treats you like family. Highly recommend this place!

really good job on my dry cleaning. also bring loads of laundry in weekly always have them back on…read moretime..

Summary of charges and refunds: Total Paid - $100…read moreItem #1 - leather blazer paid $55; refunded $55 per cleaners choice Item # 2 - suit blazer paid $11.25; received item Item #3 -suit blazer paid $11.25; received item Item #4 -suit blazer paid $11.25; received item Item #5 - suit blazer paid $11.25; cleaner lost item or overcharged customer, refunded $7.50????? Cheated???? Yes, but not dealing with them again for $3.75 Details: On August 5, 2020, I dropped off a bag of blazers (4 suit type and 1 leather) to be dry cleaned that I had been waiting months to be cleaned because of covid-19. I had not memorized exactly what was in the bag in color/brand name. All suit blazers were designer because that is all I buy. My size is not a common size, 2P. When I dropped off my clothes, the man who worked the counter dumped my clothes out of the bag and counted the items out loud. He counted 5. He told me my leather coat had to be sent out to be cleaned. I agreed to pay extra for that service. The other 4 blazers went through the normal dry cleaning process. I paid for and was given a receipt for 5 blazers and paid $100 for the cleaning service of all 5 items. On pick-up day, I drove to the cleaners during the hours posted on the receipt only to find they were closed with a handwritten sign notifying customers of a change in hours. I sent my daughter the next day to pick up my 4 blazers (since the 5th was sent out). The same man at the counter pulled the receipt off the plastic bag and took the other receipt from my daughter and sent her away with just the bag of suit blazers. I needed the receipt to later claim my leather jacket when it is done. I sent my daughter back to get the receipt. He gave her a different receipt for 1 item, the leather jacket only. The receipt showing 5 items, the original version, was "gone". I called and asked her if there were 4 blazers in the package she picked up. She informed me there were only 3. After work, I picked her up and we both went back to the cleaner. We arrived 20 minutes after her 2nd trip there. I informed the same man, who counted the coats in front of me, of the issue regarding the missing blazer. I did not know the brand or color but knew the size. He tried to tell me there were only 4 blazers. I clarified I paid for 5, 4 suit blazers and 1 leather blazer. He proceeded to play math games and act confused. He halfheartedly looked at receipts in his drawer but somehow could not find my receipt but there were others. He then said he must have punched the number into the system wrong. Not even owning to the fact that if he did punch it in wrong, he then overcharged and owed me money back. I told him I at least want the money for the cleaning fee he charged me returned. He then tried to offered to clean another coat for me instead of giving me my money back. I informed him that I don't trust him to clean anything else and yo just return my money. We agreed that I would pick up the leather coat in two weeks when it was done from being sent out. I left with the refund for the cleaning fee for the missing coat, but I am still missing my blazer. No compensation for the cost of a missing blazer. If I had not demanded my money back more than once, I would not have received any money. On August 13, 2020, I received a call from the cleaner. He was upset that I posted a review of my cleaning experience with his establishment. He said I could have talked to him (which I did in person on the 8th and was clear regarding my lack of trust and unhappiness with my service on that day). He then said it was "childish " of me to post my review on social media. He then said since I don't trust his business, that I can come pick up my leather coat because he isn't going to clean it. I said I thought you sent my coat out, I had to pay extra for that. He then corrected himself and said I can pick it up on Monday, at anytime. I said ok, but I want my $55 cleaning fee back, too. He said he will return that to me. I agreed. He then added that I shouldn't have made the previous post because of covid. My opinion is that you should always have great service especially when people are paying for it. He then said he was going to offer me $10 toward a future cleaning service until he saw my review. It would not have mattered at this point because I will never be returning to this establishment. He does not seem to understand what customer service means or business ethics. Tread carefully before trusting this establishment 8/18/2020, my husband picked up my leather jacket today. No issues and my fee was returned. He told me it was the same guy and he was polite.

Its a dry cleaners, what can I say. Located in a strip mall with a pizza, Coney and Thai place. My…read morehubby has been coming here for 4 years now and just dropped off stuff last week. They haven't ruined anything , or lost our items. Its not the cheapest, but not the most expensive. Once more, we get our items back. My hubby likes what he likes, and he likes these guys. Elite cleaners has our business.