Shireen was amazing! So helpful, got me in and out of there! Clean environment as well!read more

Absolutely horrible! They do not take the time with anything expensive and destroy the dresses and…read morereturn them without telling us. Definitely would not recommend. They should be out of business. They are disrespectful as well. They've lost jackets and never admitted to it. They have destroyed curtains and never cleaned them as requested. Horrible owners. Should be out of business.

Summary of charges and refunds: Total Paid - $100…read moreItem #1 - leather blazer paid $55; refunded $55 per cleaners choice Item # 2 - suit blazer paid $11.25; received item Item #3 -suit blazer paid $11.25; received item Item #4 -suit blazer paid $11.25; received item Item #5 - suit blazer paid $11.25; cleaner lost item or overcharged customer, refunded $7.50????? Cheated???? Yes, but not dealing with them again for $3.75 Details: On August 5, 2020, I dropped off a bag of blazers (4 suit type and 1 leather) to be dry cleaned that I had been waiting months to be cleaned because of covid-19. I had not memorized exactly what was in the bag in color/brand name. All suit blazers were designer because that is all I buy. My size is not a common size, 2P. When I dropped off my clothes, the man who worked the counter dumped my clothes out of the bag and counted the items out loud. He counted 5. He told me my leather coat had to be sent out to be cleaned. I agreed to pay extra for that service. The other 4 blazers went through the normal dry cleaning process. I paid for and was given a receipt for 5 blazers and paid $100 for the cleaning service of all 5 items. On pick-up day, I drove to the cleaners during the hours posted on the receipt only to find they were closed with a handwritten sign notifying customers of a change in hours. I sent my daughter the next day to pick up my 4 blazers (since the 5th was sent out). The same man at the counter pulled the receipt off the plastic bag and took the other receipt from my daughter and sent her away with just the bag of suit blazers. I needed the receipt to later claim my leather jacket when it is done. I sent my daughter back to get the receipt. He gave her a different receipt for 1 item, the leather jacket only. The receipt showing 5 items, the original version, was "gone". I called and asked her if there were 4 blazers in the package she picked up. She informed me there were only 3. After work, I picked her up and we both went back to the cleaner. We arrived 20 minutes after her 2nd trip there. I informed the same man, who counted the coats in front of me, of the issue regarding the missing blazer. I did not know the brand or color but knew the size. He tried to tell me there were only 4 blazers. I clarified I paid for 5, 4 suit blazers and 1 leather blazer. He proceeded to play math games and act confused. He halfheartedly looked at receipts in his drawer but somehow could not find my receipt but there were others. He then said he must have punched the number into the system wrong. Not even owning to the fact that if he did punch it in wrong, he then overcharged and owed me money back. I told him I at least want the money for the cleaning fee he charged me returned. He then tried to offered to clean another coat for me instead of giving me my money back. I informed him that I don't trust him to clean anything else and yo just return my money. We agreed that I would pick up the leather coat in two weeks when it was done from being sent out. I left with the refund for the cleaning fee for the missing coat, but I am still missing my blazer. No compensation for the cost of a missing blazer. If I had not demanded my money back more than once, I would not have received any money. On August 13, 2020, I received a call from the cleaner. He was upset that I posted a review of my cleaning experience with his establishment. He said I could have talked to him (which I did in person on the 8th and was clear regarding my lack of trust and unhappiness with my service on that day). He then said it was "childish " of me to post my review on social media. He then said since I don't trust his business, that I can come pick up my leather coat because he isn't going to clean it. I said I thought you sent my coat out, I had to pay extra for that. He then corrected himself and said I can pick it up on Monday, at anytime. I said ok, but I want my $55 cleaning fee back, too. He said he will return that to me. I agreed. He then added that I shouldn't have made the previous post because of covid. My opinion is that you should always have great service especially when people are paying for it. He then said he was going to offer me $10 toward a future cleaning service until he saw my review. It would not have mattered at this point because I will never be returning to this establishment. He does not seem to understand what customer service means or business ethics. Tread carefully before trusting this establishment 8/18/2020, my husband picked up my leather jacket today. No issues and my fee was returned. He told me it was the same guy and he was polite.

Its a dry cleaners, what can I say. Located in a strip mall with a pizza, Coney and Thai place. My…read morehubby has been coming here for 4 years now and just dropped off stuff last week. They haven't ruined anything , or lost our items. Its not the cheapest, but not the most expensive. Once more, we get our items back. My hubby likes what he likes, and he likes these guys. Elite cleaners has our business.

I've been taking my dry cleaning here on/off for the past few months and haven't had that many…read morecomplaints. It looks like there is a change in management over the last few days - new owner very pleasant. And most importantly, the place looks CLEAN - obviously important since they are cleaning my clothes. My clothes, even with all my little requests, have come back perfect and on time. Plus the owner mentioned that they were going to be implementing a "frequent flyer" program and be opened late at least 1 night a week - and how many of us are frustrated because the dry cleaners is only open the same hours we are at work. Worth paying a visit!

A very very busy place but clean organized. The 2 owners, husband and wife work very hard. Came to…read morepick up just a men's suit jacket and pants and scared the crap out of me. I was in there 10 minutes cuz she couldn't find it on the automatic garment rack. it was put on the rack in the different numbered area it didn't match the ticket. So also, it was like 200 degrees in there but I got the suit after a delay. Grabbed a free sucker on the counter for myself cuz I deserved it !

I have gone to Colony Cleaners for MANY years. I take my dry cleaning to them and my alterations…read more Last year Nov/Dec time frame I took my daughters work pants to get the hem fixed. I didn't pay any attention when I picked them up. I have always had great work done. Well, she came home from school to work and the pant lengths were a 2 inch difference. I took them back to them in January. I had to argue with the woman that I had them done there until she looked up our account and saw they were done there. So she finally said ok, but then was going to charge me again. I said no way! You will fix what you guys did wrong. She finally wrote in my receipt zero. She said it would be at least a week to fix I said no worries. I picked them up 3 weeks later with them not fixed. The same woman proceeded to tell me I had not had them done there. After arguing with her she called the owner. Long story short with the owner he said he was not going to fix them. My question was why hadn't someone called me when they decided they were not going to hem them. Yes, they have my phone number. They were just sorry! Really!? Needless to say. I will not be back. And I normally do not do this but I sincerely hope others consider not going there. i was accused of hemming them myself and having them done elsewhere. I do not know how many years I have been going to this cleaner but it has been a long time. I live in the area and have for over 25 years. I WILL NOT be back. Terrible customer service!

I was a customer for many years lately they ruined my clothes and not once but many times and when…read moreyou ask what happened you get called nasty names. I do not recommend

I've lived in Shelby township.Over 50 years period I've seen dry cleaners.Come and go period by…read morefar.This is the best dry cleaners period prompt fast friendly service period never a problem period I highly recommend them

Beware -Do not use the cleaners for alterations or cleaning. Horrible alteration job and cleaning…read morewas just as bad. Had pair of pants for 3 months trying to get it right. Went to pick up and still dirty and pants had no major stains to start with. Please save yourself the headache and use another cleaners. Customer service was just as bad as there alteration and cleaning job.

UNDER NEW OWNERSHIP Great SERVICE…read more New computers Upgraded and great service Quick Location is easy in and out

I give this place one star because I can't give it zero. I've brought my jeans here three times for…read moresimple alterations, and each time I've been told they can't help me. I only need the legs taken in or sleeves shortened. The service is rude. Yesterday, when I walked in with jeans to hem, she cut me off before I could explain what I wanted and said she couldn't help. not only does she seem to not want the business, but it seems like she is rather incapable of doing anything other than selling a hole in a sock.

I haven't needed dry cleaning service for quite a while, especially since I retired. So I don't…read moreregularly wear a dress shirt, suit, and tie. Now it's more like two or three times a year for my consulting business. I read the care tag on the shirt and actually thought about washing and drying the shirt at home but that would then require ironing it myself...so, not happening. So I put the shirt in my car and was imagining it being driven around for months before I remembered to finally drop it off at a dry cleaners. So while I was sitting at a red light I happened to look across the intersection and saw Custom Village Cleaners. This was not news to me by as I drive past Custom Village Cleaners two or three times every week on my way to check the PO Box. I just hadn't consciously thought about where to take my shirt. I decided this was a sign so I pulled into the parking lot, grabbed my shirt, and went in. I was greeted immediately and asked how much it would be to have a dress shirt cleaned and was told two dollars...sounded like a deal to me. This was Thursday late afternoon; she asked if there was any hurry for it and I said no. So it would be ready anytime on Saturday. I went back Saturday and was again greeted immediately, I presented my ticket and she retrieved my shirt, clean and bagged and on a hangar. They have a sign if you are in a hurry that says "In by 11 out by 4" that is good to know. And I like to support neighborhood businesses that do a good job so this worked out well.

We've been using Custom Village for years for dry cleaning, shirt laundering and occasional repairs…read moreand alterations. They've always done a great job at a reasonable price.

Best dry cleaner in the area. They do great work. The owners are so friendly and helpful. I…read morerecommend all my friends and family in the area to go here.

The best dry cleaner in the area and the best customer service and fast service and good prices…read morevery nice owner .